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Coinbase

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New Jersey
1 review
0 helpful votes
Follow Cynthia W.
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They devised a systematic way of locking people like myself out of their various accounts. Btc is rising I had over $46,083 in my account with them but, I was never allowed to get the chance to make a withdrawal. Every time I tried to a login it different error signs. I made several communication with them but no successful resonse. It was so awful, that infrawhite.com was my savior from them. I'm glad they kept their promise of helping me.

Date of experience: November 30, 2023
GB
1 review
0 helpful votes
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Coinbase refused to let me have access to my cryptos. After many communications, yet they still put a hold on it. Thanks fully I can accross a post here talking about a platform that helps. I had to do my research about them, I made my connection with infrawhite platform, who then took up my case and helped in getting back over 80% my funds from them.

Date of experience: November 17, 2023
Nigeria
5 reviews
12 helpful votes
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I successfully retrieved my misplaced money with assistance from
F O R T E H U B S dot L I V E.
The outcome of dealing with Coinbase can be highly unpredictable. Their customer service is undeniably the worst imaginable. It is advisable to avoid using Coinbase and instead opt for alternatives like Binance or third-party platforms. Anything other than Coinbase would be a better choice as it cannot be worse in terms of quality.

Date of experience: June 2, 2023
Utah
2 reviews
3 helpful votes
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BEWARE
June 13, 2020

At a point in time I couldn't access my account anymore and lost about 5 btc. I got an expert to gain my money back. You can recover lost funds when you talk to an expert, reach out to them by searching for swiftfundsrecovery on google.

Date of experience: June 13, 2020
Norway
1 review
0 helpful votes
Follow peter j.
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If I say I am disappointed that will just be an understatement, I was made to go through hell in the past 6 months I tried everything I could to get my money back, but they will not let me take it out. I got tired of trying myself so I decided to bring in spacetelcapital *com a company that was introduced to me by a friend and they were able to help me get my money back. You can google them to check them out, If you find yourself in situation you couldn't withdraw your funds or wallet issues

Date of experience: January 17, 2023
Minnesota
1 review
0 helpful votes
Follow Jared B.
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Actually... dog poo is to nice of a word...
The either sell, their information, or they are leaking information.
Brought this to their attention, they never once read an email. Just responded with generic crap.

THEN THEY BANNED MY ACCOUNT, and are refusing to remove the ban so i can close the account down and take back my money

Date of experience: January 30, 2022
California
1 review
0 helpful votes
Follow Brian S.
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I was scammed out of some crypto and I reached out to my crypto service, Coinbase, and they have never responded. I was hoping they would be interesting in learning about crypto addresses they could block to protect their users, and details of the scam to protect their users. Zero interest by them.

Date of experience: October 5, 2023
Missouri
1 review
7 helpful votes
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Trying to contact them now for several days and no response, funny thing is when i first signed up before I deposited money I emailed them and they responded with in the day now that I have 10s of thousands in account no response.
Does anyone now where there base of operations are I would like to fly there and confront in Person...

Date of experience: May 25, 2017
Utah
1 review
0 helpful votes
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It's been 2 months I have wanted to close down my account and in doing so they have locked my account so I cannot access it since I started to close my account I have 90 days to send my crypto elseware. I have tryed everything to get in my account hours and hours talking with support and they keep running me in circles. Not to mention countless emails. The pic is of were is gets stuck trying to login. The other pic is the email they keep sending me. I haven't done anything illegal. I don't know what else to do they are going to end up taking the crypto after 90 days.

Date of experience: January 3, 2022
Colorado
1 review
3 helpful votes
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Unspecified Fees
April 22, 2021

Was reviewing my portfolio and started to see a trend. The amounts in my wallets were not adding up. I looked at the amounts purchased and their prices minuses the stated fee and then looked at the current prices. The prices in some cases had a 300% increase and yet I only had a gain of 25%. I have looked all over the site and can not find these hidden fees. STAY AWAY FROM COINBASE!

Date of experience: April 22, 2021
Florida
3 reviews
1 helpful vote
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Investment Recovery
October 7, 2023

Did you lose bitcoin to a scam? Don't despair! Recover Coin Rescue Team! Private Investigators, the trusted experts in digital fraud investigation, are here to help you recover your stolen bitcoins. Take the case of Mrs. Kathe, our valued client, who lost 12 bitcoins to a phishing scam. Using cutting-edge techniques, we successfully traced the transaction to a suspicious wallet. Through our unwavering investigation and skilled negotiations, we ensured the return of 11.5 bitcoins to Mrs. Kathe. Put your trust in the professionals and contact ( Recovercoin AT rescueteam DOT com) Private Investigators today!

Date of experience: August 3, 2023
Connecticut
1 review
0 helpful votes
Follow A S.
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I transferred a large sum of money from my bank to Coinbase 9 days ago. Coinbase cleared and confirmed the cash deposit 3 days later. For the past 6 days, I have been unable to access that cash which is now sitting in my Coinbase wallet. When I try to purchase cryptocurrency through Coinbase, they do not use the cash deposit, instead they withdraw more money from my bank account. They are not allowing me buy anything with my cash and not allowing me to withdraw the cash. The cash is stuck in there. I have tried multiple times to get help from customer service but get only automated replies that are irrelevant. The app is also glitchy and caused duplicate orders, for which customer service was also useless. Coinbase is shady as hell -- my experience with other cryptocurrency platforms has been a thousand times better.

Date of experience: November 11, 2021
Spain
1 review
4 helpful votes
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Scammers
August 30, 2017

Scammers.

My first purchase was duplicated, so instead of investing 1000 I had 2000.

Then they sold automatically my ETHs when arrived to 700... Surprise! I tried to buy back, but then said I have no EURs...

When I complained they blocked my account, and after several weeks, they reactivated it and magically is working now. Of course, ETH raised and I lost most of my money...

A completely scam. BTW they are the same as GDAX.

Date of experience: August 30, 2017
New York
1 review
0 helpful votes
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I locked my account on the day that all the accounts showed zero assets. Then I tried to unlock it same day, got an email saying it will be unlocked after 48 hours. It didn't get unlock. I called and after 1 hours being on hold, hung up and got a call after 2 hours, after 1 hour talking to customer service, they said I'll get an email within 24 hrs. I didn't get that email, called them again, was on line with customer service for over 2 hours and they couldn't fix it. Called them again same day, they canceled my account and transferred my crypto to the new account. I had new problems with new account, called them again, she said wait 5-10 mint, conversation took over 2 hours, and she finally said it would take 72 hours! I asked them to cancel my transaction. And she promised I would get a cancellation email today. I hung up and still waiting!

Date of experience: March 4, 2024
Arizona
15 reviews
51 helpful votes
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Coinbase is an exchange to buy and sell bitcoin, ethereum and litecoin. Now by all means don't go spend your life savings on something you are not sure about. But if you want to get in on the crypto craze and buy $50 or $100 bucks of cryptocurrency this is an easy app and website to get started. They are regulated and your security is very important. I would use again. Easy app also

Date of experience: February 24, 2018
France
2 reviews
6 helpful votes
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I am happy with Coinbase
December 7, 2019

I am surprised to see this amount of complaints about the coinbase. This is the best and one of the safest place to exchange the cryptos.

Sometimes it takes a bit of a time to process the request but still I am using it more than an year and had no major issue with it.

Date of experience: December 6, 2019
New York
1 review
0 helpful votes
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My coinbase got hacked
January 1, 2022

My account got hacked, I try to contact coinbase to get help, can never get hold of, so then I follow instructions of how to complain, never receive any email to let me know if my case will start, I give it time to for coinbase to get back with me by now 2 weeks still nothing.

Date of experience: January 1, 2022
Rhode Island
1 review
0 helpful votes
Follow Darryl B.
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This is the most horrible app I've ever used for anything customer service is horrible they overcharge you for everything there Hass to be a better place to deal with bitcoin or cryptocurrency than this place this place is a rip off

Date of experience: February 15, 2022
Florida
11 reviews
27 helpful votes
Follow Brad T.
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It's bad when a company's lack of ability/responsability costs you money. I couldn't get access to my account because every time I try to log in it sends a verification code to my phone before I could log in. Well this last time and since there have been no codes sent to the phone. So, I have been up the creek so to speak. And they have no customer service available to speak of. Obviously a Mickey Mouse operation.

Date of experience: August 9, 2015
Tennessee
2 reviews
0 helpful votes
Follow cj m.
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Coinbase support is an automated joke. I had a very simple problem that I requested assistance with. The problem was that coinbase changed my XLM memo without notification which made a predetermined payout from 'unmineable' imposssible to complete. I asked for an explanation as well as to have the memo changed back to the original. I am convinced that no human works for support. They ask for other information that is irrelevant to my query. Do not get sucked into the convenience. They do not care about their users whatsoever. I will be doing research on a safe alternative wallet/bank bridge. I suggest you do the same.

Date of experience: January 16, 2022

Overview

Coinbase has a rating of 1.3 stars from 814 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 49th among Centralized Exchange sites.

service
338
value
305
shipping
111
returns
131
quality
296
This company does not typically respond to reviews
+157