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Coinbase

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Nebraska
0 reviews
0 helpful votes
Follow Christopher T.
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Coinbase is the worst of the worst. I had everything stolen from my account plus I owe money because the culprit bought more tokens from money out of my bank, converted it, and exchanged it. All this within 2 minutes. I had a block at my bank knowing something was going on but since the deed was done before the bank transfer took place, I owe coinbase more money even though my bank blocked the transaction. Customer service was lousy, it took a month to recover my account only to be told your $#*! out of luck and you owe us money. No effort whatsoever to help recover it. Too much work, I guess. It really almost seems like an inside job the way it all went down. Maybe I'm just a conspirative. My advice STAY FAR AWAY FROM COINBASE. THE RISK ISNT IN YOUR INVESTMENTS, THE RISK IS TRUSTING COINBASE WITH THE SECURTIY OF YOUR MONEY.

Date of experience: January 16, 2022
Colorado
1 review
0 helpful votes
Follow Steven B.
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For starters I've had to relink my account numerous times with still no definite answers to why. After relinking the first time I was able to trade for a while with no problems. Then again recently the same problem with needing to relink my account. Relinked the account AGAIN and now am being told I have insufficient funds (which is complete crap!) The only response I get is that their third-party (plaid) is responsible for that aspect of things and or my bank is to blame. Again, complete crap and excuses! Coinbase needs to be responsible for their third-party that handles their customers transactions which are being prevented from being made! At the same time emailing back and forth with coinbase I was literally getting notifications about the crypto I was previously trying to buy and was unable to and essentially lost money due to the fault of the "third-party" and or "ignorance" of coinbase! I've since emailed asking how coinbase now plans to correct and reimburse myself as well as others in which have had these same problems. So far they have lived up to the title of this review "sufficient BS" in a glorious and expected manner with no response!. Will definitely keep everyone updated and please feel free to share your lovely coinbase disappointments as well!... FYI, a posted image of that notification I received while being prevented prior to from buying that asset and in the middle of emailing back and forth with coinbase as I stated previously in this review. The second image is just food for thought!

Date of experience: April 30, 2022
District of Columbia
1 review
0 helpful votes
Follow Coleman D.
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My wallet was compromised few months back due to Phishing attack and I was loosing my cool cos I really don't know how to go about it and be able to access all my investment. Very Bad customer services from Coinbase so I had to keep searching for help on how to stop Phishing attack on my wallet.

I came across a Profile on LinkedIn with the name Richard Miller, He's a certified cryptocurrency recovery expert and you would be able to verify his credentials on Blockchain websites to be rest assured you'll get the help you've been looking for. If you're having any kind of crypto related Problem you can chat them up on ICQ (@Cryptoforensic01)

Date of experience: July 26, 2022
Czechia
1 review
2 helpful votes
Follow Jenny L.
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Good support from Coinbase Helpline *******786. I was worried about my Bitcoins as i was unable to send my bitcoins for trading. Thanks to the support staff.

Date of experience: June 16, 2018
Rhode Island
1 review
0 helpful votes
Follow JAMES B.
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Terrible service
May 20, 2023

Coinbase has failed everyone, not to be trusted in any way scammed me of a lot of money and I wouldn't have been able to get back my money if I wasn't helped my asset recoup dot com

Date of experience: May 20, 2023
2 reviews
3 helpful votes
Follow Rob W.
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Coinbase is the gold standard in virtual currency exchangers, exclusively dealing with Bitcoin, Ethereum and recently Litecoin. They are a fast growing darling of Silicon Valley and have the heavyweight VC's like Andreesen Horowitz / DFJ backing their later stage rounds. While they're busy burning through millions of cash, they still have not figured out how to sufficiently scale and manage their customer base.

The platform works nearly flawlessly once it has been set up properly. However, I found this process to be quite cumbersome, because of the automation that goes into the process and the severely lacking human capital for customer support.

Something as simple as updating a social security number was quite painful, with repeated error messages. Contacting customer support yielded 1 response out of 4 attempts, in a 1 month period. That response simply stated something to the effect of "sorry it took us so long to respond, are you still experiencing this problem? Please try again."

The problem eventually resolved on its own, mysteriously, only to come back up again (and restrict my account) in the process. When it works the exchange occurs very quickly, and the funds can be deposited within 2 business days to an account. They can process a high volume and a large dollar amount of transactions. There's a maximum sell limit that replenishes in real time. The exchange fees are quite high, but there's a problem with an oversupply of ledger recordings and the higher fees tend to get processed faster.

Date of experience: June 8, 2017
GB
1 review
4 helpful votes
Follow Jaroslaw K.
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Don't put any money on this platform because you will scam! Very bad company they take my money and never give me back!

Date of experience: July 21, 2022
Missouri
1 review
1 helpful vote
Follow Mike A.
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COINBASE SCAMMED US OUT OF $1000+ ON THANKSGIVING DAY AND WILL NOT NOT RESPOND! WE HAVE A SPECIAL NEEDS SON AND IT WILL NOT BE THE BEST CHRISTMAS THIS YEAR. THEY CUT THEIR PHONE LINES OFF. THEY HAVE NOT REPONDED TO (FAIR SHAKE DOT KOM) (they will initiate claims for coinbase fyi)THEY ARE NOT PAYING US BACK FOR THEIR SO CALLED APP PROBLEM? VERY SHADY AND SHOULD BE SHUT DOWN ASAP. WE HAVE ALL EVIDENCE ON CELL PHONE CAMERA FOR THE SEC... SEC PLEASE REPLY AS THIS INVOLVES XRP COINS THAT MY HUSBAND WAS NOT ALLOWED TO EXIT POSITION DURING A HIGH RATE FLUX ON. PLEASE EMAIL FOR VIDEOS. PLEASE CONTACT SEC.

Date of experience: December 24, 2020
Maine
1 review
2 helpful votes
Follow Thomas G.
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Coinbase is a fraudulent company. I had $7000 disappear out of my wallet! Impossible to speak to a human! They take zero responsibility! DO NOT WASTE YOUR $ GIVING IT TO THESE THIEVES!

Date of experience: June 24, 2021
Texas
1 review
0 helpful votes
Follow Jeremiah E.
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Crooked
August 19, 2022

Dear coin base thanks for stealing my Eth2 and lying to me saying it was frozen because I owed you money that I was never received what a joke you are as a trading plateform.

Date of experience: August 19, 2022
Texas
1 review
5 helpful votes
Follow Daniel D.
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CoinBase=RIPOFF!
September 6, 2017

CoinBase is a RIPOFF! There is no customer service. If you put your money into CoinBase you will lose it like I lost mine. They just steal your money.

Date of experience: September 6, 2017
Georgia
1 review
0 helpful votes
Follow Amidou G.
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Coinbase is a big scam
October 18, 2021

I lost my phone with my SIM card and I couldn't get my number with simple mobile. I tried everything with simple mobile company and they couldn't help me get my number back and I think they are not professional. I have been with the company since 3 years now. I explained the problem to Coinbase customer support and they asked me many proof that I've sent to them. During 2 weeks I've sent all the proof they asked to me without problem. Today 10-18-2021 They say they can not help me and I think Coinbase team are scammers. They scam my $3000.
They scam my ******* + dogecoin and all my others cryptocurrencies. Me and my family with my 3 friends are leaving Coinbase today. We are going to invest in trusted companies. All the others companies( CRYPTO.COM, BINANCE.US, BITRUE, ROBINHOOD) have been able to restore my account without problem in they platform.
My Coinbase case number is #*******

Date of experience: October 18, 2021
Germany
5 reviews
11 helpful votes
Follow Michelle H.
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After several weeks of taking pictures and different verification, I never got SMTP code and cant withdraw my funds, I have lost about 35k until I contacted skyline-recovery com to help recover all m funds and theygot all my funds back with no hassels.

Date of experience: June 17, 2022
Nepal
1 review
0 helpful votes
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January 6, 2023

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