• CouponCabin

2018 CUSTOMER CHOICE AWARD

CouponCabin

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Overview

CouponCabin has a rating of 3.6 stars from 1,578 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CouponCabin most frequently mention customer service, gift card, and online shopping. CouponCabin ranks 2nd among Coupons sites.

  • Service
    113
  • Value
    116
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
81
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How would you rate CouponCabin?
Top Positive Review

“Hidden Gem”

Jessica T.
10/28/18

This site has quickly become my hidden gem and I am a bit reluctant to share my secret to others. When I first came across this The, it seemed too good to be true. Coupon Cabin offers amazing exclusive member-only coupons and discounts. I tried one out not sure if it would work. An example is $50 cash back on orders over $50 from "X" website. Currently my lifetime earnings are over $400. The catch is you have to wait a max of three months to receive payment back, but you WILL gain it back. Essentially, free or a few dollars to go over required threshold. My personal experience contacting coupon cabin with a minor problem went great. It was resolved within a few weeks and it's still smooth sailing. Highly recommended.

Top Critical Review

“Account deactivated and IP blocked”

Viivian W.
4/23/24

I read a few of the below posts and I have the same experience. They did refund me the first maintenance fee they charged BUT throughout the months, I tried to make other purchases so that the maintenance fee wouldn't kick in, but I forgot not only they charge a maintenance fee after no eligible purchases within 365 days, they start charging you monthly maintenance fee after that, so the next month they charged another fee. Below someone mentioned $4 fee, and Coupon Cabin said only $2 which is not true, because I'm charged $3.50 (twice) which one they waived, but they wouldn't waive it again. However, their rewards are extremely hard to get. Most of my purchases don't qualify. I asked very politely and nicely if they're willing to waive the 2nd fee, because I finally found a reward that I qualified, but they just wouldn't waive it and said they've been in business over 18 years and have millions of happy customers and that it's not fair to refund me my maintenance fee twice. I've been with many many many institutions and to keep customers happy, sometimes they're wiling to give a 2nd chance. It does have to be escalated to the managerial level at those times, but I understand they're doing me a huge favour and I'd really appreciated and always try to repay back by referring businesses and/or just be super good because you have to learn after being careless twice. But Coupon Cabin is unforgiving. And like one of the other posts said, it's just a way for them to take back the rewards they've given to you. So I complained about it and by that time I was talking to VPs and they're adamant about it. Then the next thing I know, my account is deactivated (just like one of the below post reviews experienced), and not only that, after I asked why my account is deactivated, they blocked my IP too! They said they will send me a check via mail of the rewards I've accumulated so far, so I will update my review once I receive that check to let everyone know if they're a business of their own words because they have not responded since I've given them my address yesterday.

Reviews (1,578)

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Reviews that mention popular keywords

coupon cabin (595) gift card (134) customer service (232) coupon codes (33) bonus cash (20) promo codes (19)
Thumbnail of user mochalocalatte
California
1 review
0 helpful votes
  • Send Message
April 23rd, 2024

I read a few of the below posts and I have the same experience. They did refund me the first maintenance fee they charged BUT throughout the months, I tried to make other purchases so that the maintenance fee wouldn't kick in, but I forgot not only they charge a maintenance fee after no eligible purchases within 365 days, they start charging you monthly maintenance fee after that, so the next month they charged another fee. Below someone mentioned $4 fee, and Coupon Cabin said only $2 which is not true, because I'm charged $3.50 (twice) which one they waived, but they wouldn't waive it again. However, their rewards are extremely hard to get. Most of my purchases don't qualify.

I asked very politely and nicely if they're willing to waive the 2nd fee, because I finally found a reward that I qualified, but they just wouldn't waive it and said they've been in business over 18 years and have millions of happy customers and that it's not fair to refund me my maintenance fee twice. I've been with many many many institutions and to keep customers happy, sometimes they're wiling to give a 2nd chance. It does have to be escalated to the managerial level at those times, but I understand they're doing me a huge favour and I'd really appreciated and always try to repay back by referring businesses and/or just be super good because you have to learn after being careless twice. But Coupon Cabin is unforgiving. And like one of the other posts said, it's just a way for them to take back the rewards they've given to you.

So I complained about it and by that time I was talking to VPs and they're adamant about it. Then the next thing I know, my account is deactivated (just like one of the below post reviews experienced), and not only that, after I asked why my account is deactivated, they blocked my IP too! They said they will send me a check via mail of the rewards I've accumulated so far, so I will update my review once I receive that check to let everyone know if they're a business of their own words because they have not responded since I've given them my address yesterday.

Thumbnail of user sydneyk21
Sydney K. – CouponCabin Rep

Please know that we’re not fans of fees either but in this case they’re necessary for the proper and legal functioning of our cashback program. A maintenance fee is only triggered when (a) you have not made a cashback eligible transaction in 365 days AND (b) your account balance is below $10. Said another way, as long as you use CouponCabin to make just one, single cash back transaction in the course of a year, this fee will never be applied.

Thumbnail of user margarets99
Hawaii
1 review
2 helpful votes
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December 25th, 2023
• Updated review

As soon as I posted a comment about their cash back exclusions, CouponCabin cancelled my account. I had been with them long enough to earn over $1,100. What kind of company doesn't appreciate constructive comments and rewards faithful customers with cancellation?

Service
Value
Thumbnail of user sydneyk21
Sydney K. – CouponCabin Rep

As part of our Cash back program, participating stores have the ability to set cash back rates for certain products, brands and categories at their sole discretion. Please know that if it were up to us, there would be no cash back restrictions (ever). Cash back exclusions are prominently shown in multiple places on CouponCabin.com, including, and among others, under the store's logo on their dedicated coupon page and in highlighted and bolded text on the popup that appears after clicking coupons. Please just refer to these sections when shopping online to avoid any missing cash back due to exclusions. Please contact success@couponcabin.com for any cash back-related questions regarding your account.

My New Favorite
February 23rd, 2017
• Previous review

I stumbled upon Coupon Cabin by accident and SO glad I did. I have always used another site, but I find I head to Coupon Cabin before I shop now. CC pays pretty much when I want; I don't have to wait months for a payment. There customer service was great. I recently contacted them because a merchant did pay as expected. Within a couple hours they had contacted the merchant and the full credit was in my account. Out of about 15 shopping trips, that was the only time there was a credit issue, but they resolved it right away.

Thumbnail of user jessicat218
Texas
1 review
1 helpful vote
  • Send Message
October 28th, 2018

This site has quickly become my hidden gem and I am a bit reluctant to share my secret to others. When I first came across this The, it seemed too good to be true. Coupon Cabin offers amazing exclusive member-only coupons and discounts. I tried one out not sure if it would work. An example is $50 cash back on orders over $50 from "X" website. Currently my lifetime earnings are over $400. The catch is you have to wait a max of three months to receive payment back, but you WILL gain it back. Essentially, free or a few dollars to go over required threshold.

My personal experience contacting coupon cabin with a minor problem went great. It was resolved within a few weeks and it's still smooth sailing.

Highly recommended.

Thumbnail of user mt293
Michigan
3 reviews
18 helpful votes
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December 8th, 2019

Be prepared to return the items you ordered when Coupon Cabin doesn't honor their cash back offer. And they still won't let you have another offer for 30 days, despite their failure. Customer service has been poor whenever I needed to contact them. A couple of bad experiences is enough to sour the few good ones I've had.

Thumbnail of user sydneyk21
Sydney K. – CouponCabin Rep

Unfortunately, after an order has been placed, a modification, in any way, for any reason, will result in the reversal and cancellation of your cash back. This was prominently displayed at the top of the “Details & Exclusions” shown with the offer you clicked. I'm sure you're frustrated by this, but please know that CouponCabin shares this feeling with you as we, too, will lose our commission for your order.

Thumbnail of user mk419
Illinois
1 review
1 helpful vote
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January 31st, 2021

It's great to earn cash and gift cards for shopping online. Lots of stores are listed, including many I shop at for essentials. Coupon Cabin helps my money stretch a little further, because every little bit of savings helps. With bonus offers, savings can add up pretty quickly. It's a fantastic site. Easy to use. Highly recommend!

Value
Thumbnail of user sydneyk21
Sydney K. – CouponCabin Rep

Racking up amazing cashback amounts is a walk in the park thanks to CouponCabin's unbelievable cashback offers of up to 20% at more than 3,500 major retailers! Keep shopping with us and keep growing those savings!

Thumbnail of user carissad7
Connecticut
1 review
0 helpful votes
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February 18th, 2021

I've tried other cash back sites in the past and I never stayed with it because it took forever just to get a couple bucks. Not so with coupon cabin I made 4 purchases that I had to make anyways and those four purchases got me $10.78 worth of cash back. I'm now hooked on this site every time I have to shop somewhere I come to couponcabin first to see what kind of deals they are offering. They have exclusive coupons for members. I had to buy Tupperware on Amazon that cost me $2.76 and with the exclusive coupon I made $2 cash back on that purchase... don't believe me? Sign up for yourself today and see how quick the money comes rolling in

Tip for consumers:
This is the fastest way to get cash back from a website that I've seen so far

Service
Value
Thumbnail of user sydneyk21
Sydney K. – CouponCabin Rep

CouponCabin sends out cash back up to 90 times faster than other savings sites! We also typically offer rebates rates up to 20% higher. Thanks for the support, Carissa!

Thumbnail of user kellya796
Tennessee
1 review
1 helpful vote
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April 26th, 2021

Coupon cabin has always provided the best customer service and has been on top of everything since I started earning cash back rewards. It is so easy to earn cash back and also use discounts provided. I've received my payouts before with no issue. Every time I receive a payout I add it to my savings account for a little extra side income.

Tip for consumers:
Select offers offer cash back

Products used:
Cash back rewards

Service
Value
Thumbnail of user sydneyk21
Sydney K. – CouponCabin Rep

We always make it a top priority to support customers like you in their journey towards better deals! Thanks for being one of our eleven-million cash back members, Kelly!

Thumbnail of user brandys107
West Virginia
1 review
0 helpful votes
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July 6th, 2020

Y'all Coupon cabin is the best app ever! My only regret is i didn't sign up sooner. I've been narrowing down what stores I shop from if only I can use coupon cabin. Its really helped in times like this when every cent counts. Coupon Cabin has been Heaven sent for my family. Thank you Coupon Cabin! I haven't been signed up for very long and you can see how much I've already saved. And I'm already one purchase from getting 5% back on my purchases. We have to buy stuff its crazy to not get cash back when you can.

Thumbnail of user laureno65
California
1 review
26 helpful votes
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February 25th, 2020

When I started, this website seemed legitimate. However, when it came time for me to be able to get my cash back, somehow I was mysteriously locked out of my account for suspicious activity even though I never had any issues and was not notified of anything. In order to re-activate my account they were demanding a copy of my drivers license and other sensitive documents. The $16 I was owed is not enough to risk having my identity stolen. I'm a member of a number of cash back programs, none of which require such personal information. It is very suspect to me as I read other people's experiences that they also were kicked out of their accounts right as they were eligible to withdraw their earnings. I had a very poor experience and have decided this program is not trustworthy. I would suggest customers use Rakuten or Swagbucks instead and save time and hassle!

Thumbnail of user sydneyk21
Sydney K. – CouponCabin Rep

CouponCabin has systems in place which are designed to protect both our 9,000,000+ cash back members, like yourself, and our 3,500+ cash back partner stores. In part, it's because of these systems that CouponCabin can offer such INCREDIBLE cash back offers, like $100 back on $100 orders, that you just can't find anywhere else. Account verifications typically take just a few minutes and once verified, accounts are immediately restored. If you're uncomfortable sending us your state-issued ID, there are six other documents that you can use to verify your account. Please note that this information is in no way shared or used for any purpose other than this account verification and once the process is complete, all documents are permanently deleted.

Thumbnail of user joycem686
Illinois
1 review
5 helpful votes
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December 20th, 2021
Verified purchase

I followed all the required steps by coupon cabin, creating a login, then adding the item to be purchased in my cart, purchased it and no changes were made. I received an email saying $20 would be credited to my account. I waited patiently and then it was reversed as fast as it was added. Ridiculous! What a scam. No messages or indicators during purchase the CarId.com company doesn't qualify - it was the opposite. Upon following up - response is they don't have a business agreement. What a joke and a waste of time. Coupon cabin is worthless.

Tip for consumers:
Avoid couponcabin.com. Trickery and scams.

Service
Value
Thumbnail of user sydneyk21
Sydney K. – CouponCabin Rep

The store which you ordered with reversed CouponCabin's commission for your purchase. The two most common causes for a reversal are if a coupon or promo code is used from any source other than CouponCabin (this includes promo codes that are given to you at time of checkout by the site itself) or if your shopping cart was not completely, 100% empty when you clicked on our link. Reversals like this also generally happen when an order, for any reason, is in any way modified, returned, cancelled, exchanged, out of stock, damaged in shipping, or has a price adjustment, or if a payment method is declined/changed/rerun or the order was picked up in a store. If an item is pre-ordered or backordered, cash back will be reversed as well. In addition, if you purchased three or more of the same item, cash back will be reversed. Please know that we note that we're on your side here since we didn't get paid for your order either.

Thumbnail of user micheler283
North Carolina
2 reviews
0 helpful votes
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December 10th, 2022

I'm writing this review because at first it took me a bit to figure out how this app works but now that I have received my first check I have begun to truly understand how to save by using coupon cabin! It does take a couple months to get a check for the cash back but it's nice to have a little bonus come in the mail by just simple doing a couple extra clicks on items I would have bought anyways. Some of the percentage off coupons don't work but as a common user of Amazon I use the $2 back on every purchase each month as my member exclusive. It didn't cost anything to get this app just a little time to learn the ropes!

Products used:
Coupons

Cash back

Service
Value
Thumbnail of user sydneyk21
Sydney K. – CouponCabin Rep

Why pass up on the chance to save cash and earn up to 20% back at over 6,000 major stores? If you haven't already, be sure to check out our Sidekick browser extension for an even easier shopping experience. Thanks so much for your great review, Michele!

Thumbnail of user traceyr144
Minnesota
1 review
2 helpful votes
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January 6th, 2021

I love Coupon Cabin! It is so easy to use and helps me find the best possible deals for my online purchases and scores me oodles of cash back. I actually get mad when I forget to use it because it's so awesome! Adding the extension to your search bar helps with this of course! I have personally earned over $500 cash back since I started using Coupon Cabin. They are also super responsive on social media too!

Value
Thumbnail of user sydneyk21
Sydney K. – CouponCabin Rep

Good call installing the browser extension and congrats on your amazing earnings! We'll all be cheering you on as you continue to earn as much as 20% cashback while shopping at more than 3,500 retailers. Thanks for the great review, Tracey!

Thumbnail of user alainab19
New York
1 review
1 helpful vote
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May 7th, 2021

I've been using CouponCabin.com for over 3 years now. It consistently has higher rebates and better coupon programs than some of the other rebate sites I have used. The website is easy to use, and the Chrome extension is the best.

Service
Value
Thumbnail of user sydneyk21
Sydney K. – CouponCabin Rep

CouponCabin consistently offers cashback deals that are up to five times greater than other savings sites, so it's great to hear that you've been appreciating them! Thanks for the great review, Alaina!

Thumbnail of user marks3329
Illinois
2 reviews
0 helpful votes
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January 19th, 2021

We started using Couponcabin several years ago and have earned almost $600 cash back just for shopping at the websites we normally buy from. It is very easy. Just start at Couponcabin, look up your retailer, and click the link. Next thing you know you have earned back a portion of your order total. There are lots of other deals offered and new offers pour in daily. Give it a try!

Tip for consumers:
Always stop by this site first before heading to the online shop. You'll be glad you did! This is also available as an App.

Products used:
We use this site to earn cash back on everyday purchases online.

Service
Value
Thumbnail of user sydneyk21
Sydney K. – CouponCabin Rep

Wow! Congrats on those incredible savings, Mark! Keep taking advantage of our cashback offers of up to 20% at more than 3,500 hot retailers to make the most of your purchases.

Thumbnail of user raquelb17
North Carolina
2 reviews
0 helpful votes
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April 4th, 2018

I love using CouponCabin's website and app! It's easy to search for the stores you shop. I really like the members exclusive coupons which provide you with additional money back. I just wish you could use more than one exclusive per month, even if you can't use the same store to redeem. The site is also great for shopping physically in the store as there are many coupons for use in-store. I ALWAYS check with CouponCabin before I make any purchases online.

Tip for consumers:
Check everyday for new offers for the stores you shop with online and in store.

Value
Thumbnail of user evelync70
New York
1 review
3 helpful votes
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October 27th, 2018

CouponCabin has rebates/coupons for literally every online retailer! I love that they actually track your clicks. Its super easy to just click on the rebate offer which leads you to the retailer where then you finalize your purchase and that's it! As simple as that! Then just wait for their email saying that "You earned cash back"! We used to get a check before, but now they deposit my check directly to my back account! Love CouponCabin!

Thumbnail of user maryama40
Arizona
2 reviews
0 helpful votes
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January 5th, 2020

Very kind customer service got 5$ for getting cash back through app. Always get checks in the mail after payable balance reaches $35. Has multiple brands with coupons plus cash back. Satisfied with this service!

Thumbnail of user kathym171
Illinois
1 review
0 helpful votes
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June 18th, 2017

CouponCabin is an excellent money-saving site! They offer money back on so many different purchases, from a huge variety of merchants... I try to always check with them to see if a vendor participates in their program before making a purchase... awesome company!

Thumbnail of user swatim4
Texas
1 review
0 helpful votes
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September 19th, 2017

Started with skepticism, but all doubts eliminated by my first fat cash back! It'd be great to use more than 3 special offers per 30 day period, or at least have the option to "un-claim" within, maybe like 24 hrs... but it is good even as is, provided you get the deals as instructed.
Don't wait, sign up!

Thumbnail of user howardf24
New Jersey
2 reviews
1 helpful vote
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September 8th, 2017

This site offers some great discounts and FREE merchandise, if you're fast enough to click on the coupon at exactly the right time. The only drawback is that there's a lag of several months before you get your cash back, but the savings and freebies make it all worthwhile. Highly recommended!

Thumbnail of user irisd5
New York
1 review
1 helpful vote
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July 9th, 2016

There are specific guidelines for using the service like making sure you've signed in & that your browser accepts cookies among other things but once those are together you DO log cash back on purchases and YES, checks come in the mail!
There is excellent follow through from the staff and what else can I say? It's genuine...

Thumbnail of user ginab132
California
1 review
23 helpful votes
  • Send Message
June 28th, 2018

I did everything they asked and can see the coupon in my account. I then made an order for over $500 at the vendor thinking I was getting 20% off. Two weeks later after many emails to CouponCabin and having to repeatedly send them copies of my invoice, they finally say my discount went somewhere else, so I can't get the cash back? I'm sure all the positive reviews are fake.

Thumbnail of user ryane21
Sam J. – CouponCabin Rep

After you submitted your missing cash back inquiry, we opened an investigation. When the store responded, they indicated that your order was credited to one of their own internal marketing programs and not CouponCabin. Most often this means that a coupon was used that was not from CouponCabin, that another coupon/shopping site was visited after clicking CouponCabin or that a coupon was used that the store showed you as you checked out. Also, if your shopping cart was not completely, 100% empty prior to clicking from CouponCabin, cash back will not be earned. Our ability to provide members with cash back is contingent on us being compensated by the store. In this instance, since a different company received the commission, we were not able to provide you with cash back.

Thumbnail of user lynettej10
Tennessee
1 review
6 helpful votes
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July 6th, 2018

This site used to be my favorite but not so much anymore. They cut back on the daily offers you could try to get and now it is very limiting so really not worth it for me to waste my time trying to get one. And now I see, as another reviewer mentioned, they noticed "unnatural activity" and have changed my payment to check. I guess I won't bother calling to ask why as it sounds like they don't give an answer.

Thumbnail of user jmc4
Illinois
5 reviews
33 helpful votes
  • Send Message
August 30th, 2016

I cannot recommend CouponCabin as it is (as far as I know) the only cash back website that charges a monthly maintenance fee ($4.00/month) if your account stays inactive. By doing so, they are behaving just like banks and financial institutions. This is a trick or a trap, a way for CouponCabin not to have to pay you the cash back you have earned. A very bad business practice. Try other cash back websites instead, like Ebates.

Thumbnail of user ryane21
Sam J. – CouponCabin Rep

Hello, Bobby. Please know that we’re not big fans of fees either but in some cases they’re necessary for the proper and legal functioning of our cashback program. That said, the maintenance fee that we have in place is only triggered when (a) your account balance is below $10 AND (b) you have not made a cashback eligible transaction in 365 days. Please also note that the amount is $2.50 and not $4.00. Said another way, as long as you make one cashback eligible order though CouponCabin a year (for any amount), you'll never see this fee. If you have an account where this $2.50 was triggered, please just email me at support@couponcabin.com and we'll be happy to see if we can't get last month's fee cleared out for you.

Thumbnail of user lesliep254
California
1 review
2 helpful votes
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October 2nd, 2020

User interface is very confusing to me and I've been using Ebates (now Ruketan), Retail-me-Not, Honey and others for years so I'm not new at this. There are a lot of "exceptions" when using Coupon Cabin. Can't use store coupons, can't pick-up, must be shipped, cart has to be empty when you click on their button, time limits to place order etc... at least that is how I understand it. I can't always tell when it's working or not. But when it pays, it also pays a bonus percent which is nice. They pay extra bonuses if you share an email on a social media account or download the App to your cell. It has it's good points and it's not so good points so I'm still on the fence on this site.

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From the business

At over 20 years old and with over 14 million members, CouponCabin (www.couponcabin.com) is the home of more cash back and faster payments. Think of us as your partner in cash back in that we only get paid when you do. Over 99.8% of all orders are seamlessly paid, but if a store doesn’t pay us for an order, for any reason, we will not be able to credit your cash back. CouponCabin doesn’t have many rules, but the rules we do have are in place to ensure our members get the maximum amount of cash back possible. It’s important to note that only one account per computer network or household may claim offers marked for “Members Only” or “New Members Only.” We are very passionate about saving money, and as shareholders, our team of Customer Success managers is always willing to help in every way possible. Please understand that CouponCabin does not tolerate profanity or threats of any kind and will never provide financial compensation in exchange for the removal of reviews.

Business History

CouponCabin has been in business since 2003 and has over 3,000 cash back partner stores and tens of millions of happy, enthusiastic and loyal members. We’re known for our high cash back rates, industry-leading fast payments, coupon codes that are guaranteed to work and Members Only cash back offers (up to $200 back on $200) that can’t be found anywhere else.

Company Representative

Thumbnail of user sydneyk21
Sydney K.
Senior Technical Manager & Employee #3
With over 10 million members, CouponCabin (www.couponcabin.com) is a leading cash back and promo code website that offers up to 5x more cash back and faster payments by 62 days on average. We pay our members 365 days a year and specialize in up to 20% cash back at more than 3,500 stores. CouponCabin is proud to provide industry-leading cash back rates, coupons that are guaranteed to work and members-only savings, like $100 back on $100, that you can’t find anywhere else.

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