• CouponCabin

2018 CUSTOMER CHOICE AWARD

CouponCabin

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Overview

CouponCabin has a rating of 3.6 stars from 1,578 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CouponCabin most frequently mention customer service, gift card, and online shopping. CouponCabin ranks 2nd among Coupons sites.

  • Service
    113
  • Value
    116
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
81
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How would you rate CouponCabin?
Top Positive Review

“Hidden Gem”

Jessica T.
10/28/18

This site has quickly become my hidden gem and I am a bit reluctant to share my secret to others. When I first came across this The, it seemed too good to be true. Coupon Cabin offers amazing exclusive member-only coupons and discounts. I tried one out not sure if it would work. An example is $50 cash back on orders over $50 from "X" website. Currently my lifetime earnings are over $400. The catch is you have to wait a max of three months to receive payment back, but you WILL gain it back. Essentially, free or a few dollars to go over required threshold. My personal experience contacting coupon cabin with a minor problem went great. It was resolved within a few weeks and it's still smooth sailing. Highly recommended.

Top Critical Review

“Account deactivated and IP blocked”

Viivian W.
4/23/24

I read a few of the below posts and I have the same experience. They did refund me the first maintenance fee they charged BUT throughout the months, I tried to make other purchases so that the maintenance fee wouldn't kick in, but I forgot not only they charge a maintenance fee after no eligible purchases within 365 days, they start charging you monthly maintenance fee after that, so the next month they charged another fee. Below someone mentioned $4 fee, and Coupon Cabin said only $2 which is not true, because I'm charged $3.50 (twice) which one they waived, but they wouldn't waive it again. However, their rewards are extremely hard to get. Most of my purchases don't qualify. I asked very politely and nicely if they're willing to waive the 2nd fee, because I finally found a reward that I qualified, but they just wouldn't waive it and said they've been in business over 18 years and have millions of happy customers and that it's not fair to refund me my maintenance fee twice. I've been with many many many institutions and to keep customers happy, sometimes they're wiling to give a 2nd chance. It does have to be escalated to the managerial level at those times, but I understand they're doing me a huge favour and I'd really appreciated and always try to repay back by referring businesses and/or just be super good because you have to learn after being careless twice. But Coupon Cabin is unforgiving. And like one of the other posts said, it's just a way for them to take back the rewards they've given to you. So I complained about it and by that time I was talking to VPs and they're adamant about it. Then the next thing I know, my account is deactivated (just like one of the below post reviews experienced), and not only that, after I asked why my account is deactivated, they blocked my IP too! They said they will send me a check via mail of the rewards I've accumulated so far, so I will update my review once I receive that check to let everyone know if they're a business of their own words because they have not responded since I've given them my address yesterday.

Reviews (1,578)

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Reviews that mention popular keywords

coupon cabin (595) gift card (134) customer service (232) coupon codes (33) bonus cash (20) promo codes (19)
Thumbnail of user aliciag104
Indiana
1 review
0 helpful votes
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February 9th, 2020

Coupon Cabin is so easy to use and I love getting the cash back! The stores with the higher cash backs are the ones to try and be loyal to as they help us, the consumers, save money while enjoying their products!

Thumbnail of user brendonm35
Maryland
1 review
0 helpful votes
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December 2nd, 2018

Coupon cabin is such a simple way to get some extra money back on purchases I was going to make anyway. It's even more simple than I thought. I used their links to make purchases and they automatically gave me rewards. I didn't even have to request a withdrawal to get my cash back! This type of site seems scammy but they really are legit!

Thumbnail of user entryl
Oregon
1 review
8 helpful votes
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November 12th, 2018

Coupon Cabin doesn't pay and claims they "never guaranteed payment" so they tell you to pack sand when you complain. These coupon websites that don't give you the immediate discount, but instead make you wait a couple of weeks are scamming the system. By the time you get your purchased item, they don't give you your money as promised and there's nothing you can do.

Thumbnail of user ryane21
Sam J. – CouponCabin Rep

CouponCabin does not offer an unconditional promise of cash back. We receive a commission for orders that are successfully tracked back to CouponCabin, and we then share this commission with you in the form of cash back. If a store does not pay us our commission, for any reason, we will not be able to credit your account with this cash back. Please remember that CouponCabin is your partner in cash back as we only get paid when you do.

Thumbnail of user brandyh25
Louisiana
1 review
0 helpful votes
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December 17th, 2017

I hated to shop online before I discovered coupon cabin. The perks and selection without confusion or hassellI has actually made online shopping exciting. I cant help but tell anyone and everyone who will listen to me about all the offers and benefits. I have never experienced an issue where I had to deal with any staff concerning my cash back or anything so I dont know if the staff is friendly but they do reply to email. I highly recommend and rate 5 out of 5stars

Thumbnail of user kirstenc31
Tennessee
1 review
0 helpful votes
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June 4th, 2019

Love love love cash back through coupon cabin! I always seek out stores thru the app where I can buy online and pick up in store just so I can get the cash back. Even if it takes me longer to get an item because I have to wait for delivery, sometimes the cash back deals make it worth the wait!

Thumbnail of user by19
Oregon
1 review
0 helpful votes
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September 4th, 2020

I have been using this site since 2018 and have received 2 checks already and a 3rd one on the way. So far this year I've earned about $80. Which is amazing! You get to pick how often you receive your payment and they have multiple options of how your payment is delivered.

Thumbnail of user piap14
California
1 review
1 helpful vote
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February 28th, 2021

I use coupon cabin for every purchase I make online. If a store does not offer a coupon cabin partnership I generally look for another place to shop. The cashback is very generous but more importantly, the ease of use makes it a simple choice for my online shopping.

Thumbnail of user sydneyk21
Sydney K. – CouponCabin Rep

Easy, massive cashback earnings are at the core of CouponCabin's philosophy. Thanks for being one of our eleven-million valued members, Pia!

Thumbnail of user jenniferw1154
Oklahoma
1 review
0 helpful votes
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August 31st, 2020

I've only been a member since December of 2019 (so not even a year yet) and I've already earned over $175 cash back just for doing most of my regular shopping online & never forgetting to click on CouponCabin! It's so easy to earn more money to shop with! Thank you CouponCabin! You've helped me to use stores I wouldn't otherwise have shopped with because of the cashback potential so I'll never shop without you again!

Thumbnail of user sarahg727
Florida
1 review
0 helpful votes
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September 24th, 2020

Coupon Cabin is the first site I go to for online shopping. It gives me the best cash back. I use Coupon Cabin at least 1-2 times every single month for online shopping and members-only rebates on in-store purchases.

Thumbnail of user sydneyk21
Sydney K. – CouponCabin Rep

Who doesn't want to save while shopping, Sarah! Tell a friend to tell a friend.

Thumbnail of user jacquelinej23
Illinois
1 review
1 helpful vote
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May 16th, 2017

I absolutely love the fact that you're notified when cash back has been posted to your account and when to expect it. I have received cash back several times and looking forward to my next one which is soon.

Thumbnail of user shellyd30
Illinois
1 review
0 helpful votes
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October 20th, 2017

CouponCabin is a quick and easy way to earn cash back on items you would normally just by. Between their exclusive coupons and their cash back program stopping at CouponCabin before making a purchase online is always step one.

Thumbnail of user desieu
Massachusetts
1 review
0 helpful votes
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December 31st, 2020

Coupon Cabin has the BEST deals and has most of the stores I shop from. I love the Mystery Offer deals where you can get double or triple the normal cashback. You can only take advantage of this offer once in 30 days but I feel that's reasonable. I would always compare the rebates per app and about 90% of the time Coupon Cabin rebates are higher. Managing payments to Paypal is as easy as one click. Also I had the best experience with customer support. Less thab 2 weeks after I raised a ticket for missing cashback, I got an email from them letting me know that they are actively working on my request. Highly recommended!

Thumbnail of user sydneyk21
Sydney K. – CouponCabin Rep

Our cashback rates are five times greater than those offered by competing sites while still being issued up to 90X faster. This, coupled with our unique deals and amazing customer service team, allows us to stay ahead of the curve. Thanks for the stellar review, Desie!

Thumbnail of user michellei41
Arizona
1 review
0 helpful votes
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July 23rd, 2019

In the last couple years since I discovered this website, I have earned almost $500 cash back, with very little effort. I have contacted Customer Service a couple times and was very pleased with their quick and thorough responses.

Thumbnail of user cynthiag52
California
2 reviews
1 helpful vote
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July 13th, 2017

As described; the rebate may require patience, but CouponCabin has fulfilled its promise to me. CouponCabin certainly is reliable as you will discover when you follow its directions and diligently await your rebate.

Thumbnail of user kristinaj10
Illinois
1 review
0 helpful votes
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September 3rd, 2016

This site works and is great! I just go to coupon cabin first then go to whichever site I want through them... and they pay! Recently one of my "clicks" didn't go through so I emailed them, the responded immediately and they fixed the problem for me within a couple days!

Thumbnail of user lisaw228
Illinois
1 review
2 helpful votes
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January 18th, 2017

Coupon Cabin's website is easy to use and very simple to sign up for. It's hard to believe you can receive cash back for something you were already planning to do, but it's worth it to utilize them and receive savings on top of savings. Over time it really starts to add up!

Thumbnail of user jdj3
Colorado
1 review
19 helpful votes
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August 13th, 2018
• Updated review

Their "response" to my review was the same, exact terrible canned response they gave me via email from their "vice president" (sure...). Except I have the email proof from stubhub which verifies what they are saying is not true and that my cashback was removed for no reason. I'm certain that this is just a cost-saving measure for them, and seeing that they have no appeals process you essentially have to be willing to go through their TOS and arbitrate it, take it to small claims or bring in a lawyer. If they do this to enough people it likely adds up to tens of thousands (or more) per year, so it's no wonder why they do it. I stopped using coupon cabin and have started the process of reaching out to some lawyers to see if this has legs for a class action, I'm certain that I'm not alone here.

Great when they remove your cashback for no reason.
July 26th, 2018
• Previous review

They took away $30 cash back I earned from a stubhub purchase and gave me a list of excuses (reasons). I contacted stubhubs executive offices directly who then explained exactly why what coupon cabin was saying didnt make any sense. Dishonest garbage and from that day on I stopped using coupon cabin. If theyre not the target of a class-action lawsuit yet Im sure its only a matter of time.

Thumbnail of user janew122
Tennessee
1 review
1 helpful vote
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November 16th, 2017

I accomplish 95% of my shopping online, and never place an order without checking for coupons at this site. I have never had a problem with cash back being posted to my PayPal account. I am retired, and the % off coupons and cashback offers have certainly and quickly added up.

Thumbnail of user leas57
Illinois
1 review
0 helpful votes
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July 28th, 2020

I have been using coupon cabin for years. As I tell my adult children (and anyone who will listen), it is a no-brainer when shopping online. I start my search through CouponCabin. If the store I want is not listed but another supplier pops up, I go there first. Case in point is Walmart. I will check CC for Amazon which does not provide cash back. I will then move over to Walmart which now more than ever has the same depth of offerings. I am negatively affected when from time to time a store I have earned from previously is no longer providing cash back incentive through CC. Case in point is Walmart which vacillates from 0 to 4% in my personal experience. The company, CouponCabin feels like a family enterprise and is responsive as such when I do have an inquiry.

Thumbnail of user danielled329
Minnesota
1 review
0 helpful votes
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October 4th, 2020

I love coupon cabin! I have used many cash back websites/ apps, but this has been the best one. Simple to use. I love that my cash back automatically transfers after a certain amount. They also have the highest cashback percentage at most stores.

Thumbnail of user sydneyk21
Sydney K. – CouponCabin Rep

We agree, Danielle! Earning up to 5x more cash back while shopping -- and getting paid 90x more frequently, with payouts 365 days a year -- should be simple.

Thumbnail of user sankeths
New Jersey
1 review
12 helpful votes
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August 24th, 2018

They just removed my Membership and blocked my Account after giving 2 Star review on Trustpilot. I wrote my real experience how annoying that cash back process and how i was wasting my time to claim the bonus which is always shows "All Gone". One day suddenly my access was Restricted and i requested them to unblock my account and they did not responded and may be two days later i got a email from Tyler J.
Vice President of VIP Member Services, saying that, "you are frustrated with Coupon Cabin and you gave bad review on Coupon Cabin so we are cancelling your Membership and permanently blocking your account" This is how they frustrated with my review. Horrible site! Horrible Customer Care!
Coupon cabin not ready to accept their problems and not ready to receive honest feedback from their member's. When i talked to my friend she told her bad experience with Coupon Cabin. I don't know after this review how they going to Block my Blocked account lol..

Thumbnail of user kn102
New Jersey
1 review
0 helpful votes
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July 24th, 2016

I've been using CouponCabin for a few months now. (Not a lot, because I do most of my shopping on Amazon where sadly there's no bonus). I just have the browser add-on so it alerts me if I'm on a site where I could make a few bucks back from CC. I don't track my purchases and what I expect to receive from them, but I make sure to go through CC (with AdBlocker paused) before checkout. And it adds up over time. I've only reported a coupon not working once, for an order I didn't bother completing the purchase for without the coupon, and I got a very quick response plus the $25 to Restaurants.com (which I wasn't expecting since I didn't make a purchase). Overall, it's been easy to work with, accurate, and resulted in a little money back that would have just been gone before. Recommended.

Thumbnail of user anng105
Massachusetts
3 reviews
0 helpful votes
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February 14th, 2018

Great customer service. So nice receiving checks back on things I want to buy. Great way to save. Just take your check and deposit into your savings. If you hadnt joined Coupon Cabin you would have paid full price and so the money you get back was not expected, so its easy to save it.

Thumbnail of user gracee16
Ohio
2 reviews
0 helpful votes
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July 12th, 2016

I have done business with a lot of well known large companies. I will continue doing business with a company that has great Customer Services. Customer Service is not like it use to be. If you have a problem with a product, billing statement, returns, etc they don't want to deal with the customer. Or to get to speak to a person if you get lucky, you have to push 100 different number and then you get disconnected. I have had outstanding Customer Service with Coupon Cabin. Coupon Cabin is all new to me and their Customer Service has gone out of their way for me to understand how their program works. They answered all my questions in a very short time and helped me benefit by using their company. Coupon Cabin treats me with respect and are very professional. Companies have forgotten what Customer Service is all about and they are only worried about one thing, themselves.

Thumbnail of user jwalak
Massachusetts
2 reviews
0 helpful votes
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January 21st, 2019

First it felt like too good to be true and I was skeptical to use these offers but after using the cashback offers couple of times, I've started believing.

Awesome offers!

I've scored cashbacks upto $50 from single purchase!

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From the business

At over 20 years old and with over 14 million members, CouponCabin (www.couponcabin.com) is the home of more cash back and faster payments. Think of us as your partner in cash back in that we only get paid when you do. Over 99.8% of all orders are seamlessly paid, but if a store doesn’t pay us for an order, for any reason, we will not be able to credit your cash back. CouponCabin doesn’t have many rules, but the rules we do have are in place to ensure our members get the maximum amount of cash back possible. It’s important to note that only one account per computer network or household may claim offers marked for “Members Only” or “New Members Only.” We are very passionate about saving money, and as shareholders, our team of Customer Success managers is always willing to help in every way possible. Please understand that CouponCabin does not tolerate profanity or threats of any kind and will never provide financial compensation in exchange for the removal of reviews.

Business History

CouponCabin has been in business since 2003 and has over 3,000 cash back partner stores and tens of millions of happy, enthusiastic and loyal members. We’re known for our high cash back rates, industry-leading fast payments, coupon codes that are guaranteed to work and Members Only cash back offers (up to $200 back on $200) that can’t be found anywhere else.

Company Representative

Thumbnail of user sydneyk21
Sydney K.
Senior Technical Manager & Employee #3
With over 10 million members, CouponCabin (www.couponcabin.com) is a leading cash back and promo code website that offers up to 5x more cash back and faster payments by 62 days on average. We pay our members 365 days a year and specialize in up to 20% cash back at more than 3,500 stores. CouponCabin is proud to provide industry-leading cash back rates, coupons that are guaranteed to work and members-only savings, like $100 back on $100, that you can’t find anywhere else.

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