Shoes

After 14 emails, the customer service for this company is beyond bad. Their personnel either can not read or does not have a grasp of the English language. They kept asking me the same questions, to which I had replied in prior emails. Their only solution to sending me the wrong size, color shoe and an accessory that was used (it was nasty and had obvious signs of being worn and broken) was to offer me a 5% credit. At this point I rather not take their lousy 5% and instead find any site i can post a complain about this company. They can keep their 5%!

I used to get great discounts and could find any shoes I needed. Now, and maybe it's since Walmart sold their stake in the company, I can't get a good price or good selection. Example: there are three men's styles of Timberland shoes/boots as I write this review. They used to have 20+.

I recently purchased a pair of shoes from Shoes brand, and I have to say, I'm thoroughly impressed. Not only are they stylish and trendy, but they're also incredibly comfortable to wear. The padding on the sole is just the right amount, providing enough support for my feet without feeling too bulky or heavy. Additionally, the shoes are made of high-quality materials that have held up well against regular wear and tear. I've worn them for long hours at work and they've held up great, with no signs of wear or tear. Overall, I highly recommend these shoes to anyone looking for a stylish and comfortable option for everyday wear.

This is the second time I have ordered something from here because the price made the shoes a great deal and then my order was canceled from them the next day. I will never order from here again. Do not support businesses that lie about their inventory or draw customers in with deals that they are not going to fulfill.

Very poor customer support, like they make fun of you. For real, you can explain the same things 4 times until they start to perceive that information. And, eventually, you get mismatched shoes. I don't want to discuss the returning process; it's too painful to recall.

I purchased a pair of boots and they came with the zipper broken. I tried to print a return label and site said to write to customer service that return labels was "not working". After multiple emails requests for a return label, they finally sent one. I ordered another pair of boots. When we got them they didn't fit. I wanted to return them for a different style. After 10 days and multiple requests for a return mailing label... no reply. I can't return the boots w/o a return label. There is no alternative but to keep boots that we can't wear. They do not honor
Published customer return policy and (although I'm sure they don't care) i will drop them as a vendor.

I wouldn't trust them again

There was a discoint for a shoes manufactured in 2018, I did purchase them and in less than a month with normal usage, they damaged. Skethcre customer care said: we garantee shoes manufactured in six months only. This is not what the salesman told me in teh purchasing time.

First attempt to contact them, I was put on hold for 72 minutes. Second attempt I emailed them. I did not get a response. On my third attempt, I emailed them again. Finally got a reply and they told me I had the wrong order number. (FIY: order number was correct). Finally, after 4 days of frustration I received a UPS return label. The return label printed the entire 8 1/2 x 11 sheet of paper. They can't even email the proper size label for UPS. Really? Now they will deduct $8.95 return fee. I will never purchase from them again. ZAPPOS is the only way to go. With Zappos you can print a return label instantly and there are no restocking fees or shipping charges. As soon as UPS scans the return label, the Zappos refund process begins. So sorry I wasted my time on Shoes.com. Beware!

This review is for Shoes.Com
I saw a kind of shoe that I love but it showed size 11N. I was able to scroll down the sizes & find my size (8.5 M); I clicked & placed the order. I got a confirm for size 11N. I IMMEDIATELY sent a cancellation & I also emailed customer care. I saw a phone number but it was only M-F (this was a Sunday). I called Monday morning & heard the message, in so many words: "we're way too busy too busy to answer the phone; send an email" which I did again. On Tuesday I got a response that they would look into coancelling my order. On Wed., 3 days after I sent a cancellation, I got a notice that the shoes (the wrong size 11N) had shipped. Fortunately I was able to refuse delivery & of course AXP was notified & refunded my money. Oh and once you're on Shoes.com mailing list you can't unsubscribe. Beware!