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How would you rate CSL Plasma?
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Texas
1 review
4 helpful votes
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Don't go there
May 21, 2020

I have been giving plasma for about three months now, at another facility twice a week. The place I go to is usually booked and I couldn't get in any sooner so I found CSLR 1960. Are used to live around that area and believe me it's gotten so ghetto. I went in and they first refuse me because I had a bruise on my arm I waited till the breeze cleared and went back the lady just hit my arm and said no you can't give plasma you don't have good veins, I thought I give plasma to the other places all the time and now your saying I can't. I think they discriminate you one I was the only white person that came in there and two she didn't know what she was talking about. It's really disorganized Overthere as well. That's fine I will keep going to my other place and they will take my plasma to help people

Date of experience: May 21, 2020
Pennsylvania
1 review
0 helpful votes
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Angela Wood at CSL is so nice and does a great job. She knows what she's doing. She's always smiling. I enjoy going to see her she's so pleasant. Others also like mo, massiel, jill, kofi are so nice and professional. I really enjoy going there. And the place is always clean including the bathrooms.

Date of experience: May 21, 2023
California
2 reviews
7 helpful votes
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I am a Platinum Donor for more than 2 years, and I have been getting $60 a Donation before receiving a $40 monthly bonus. Now CSL has reduced my 1st weekly donation to $55, and the 2nd weekly donation $60 along with a $10 bonus. So that at the end of the month They can say that They gave me a $40 bonus for the month, but in actuality CSL reduced my base payment by $20 a month. This is scandalous and poor marketing tactics. I think I should take my donations to another Company, who would appreciate my loyalty and commitment, and be more honest.

Date of experience: July 29, 2022
North Carolina
1 review
3 helpful votes
Follow Kelly Romaine A.
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The building is just about falling apart. You only have 24 beds and 50 people in line. You gotta worry about the machines at our working are gonna take care of you. I go to the Gastonia location. And there is a woman who has a bad limp and black hair. And she has the smartest most condescending mouth of anyone. I've ever seen working in customer service. A young man was the Is manager on dudy the day I was there. He would rather talk than actually draw people to the beds. I got call to a bed for my blood draw three other people got called after me which means they got done before I did. Then they slowed down my machine because they were having too many people in the saline process that they would actually have to work harder to get all out of there. Absolutely should be reviewed and shut down and everyone in the building should be fired,Except for lexi and Nate should be fired.

Date of experience: November 29, 2023
Tennessee
1 review
1 helpful vote
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The last time I came in
September 9, 2022

You guys were excellent and I will definitely come back to help save lives. Spread is impeccable, customers service is spectacular. Keep up the great work!... Mr Green here

Date of experience: September 9, 2022
Tennessee
1 review
0 helpful votes
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Well it is the worse wait time in and out is just through the roof. Ive never had to wait so long to get money for plasma that they are making a fortune off of. I would suggest going elsewhere or not doing it at all because you can expect to wait atleast 2hrs and as much as 4hrs in the center on Riverside drive Chattanooga. Take you 34 minutes to actually donate rest of the tome you stand in lines with drug addicts and smelling of pot with about everyone who walks thru the door. Its just not worth sitting and waiting for hours RUN

Date of experience: December 26, 2021
Georgia
1 review
0 helpful votes
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Best in service!
May 13, 2023

I went to the Lawrenceville ga. Site and thy were knowledgeable and professional. More importantly they were friendly. Teetee, one of the managers is absolutely awesome. She goes the extra step to help. I appreciate her as well as the other staff.

Date of experience: May 11, 2023
Ohio
1 review
0 helpful votes
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The bad day
August 16, 2023

I was at the CSL plasma center on August 10th. I had accidentally parked. In a handicap space, which everyone does when there's no other parking space is open. And on this day, this worker screener named miss Nancy decided to do the securities job and I felt singled out. She knows so much about the rules but didn't tell me. All I had to do was walk out with a security guard. And what I got my place back in line. She purposely canceled out my visit. And I had to do the whole process over again. Which took me longer to donate through the whole process. Now mind you, she has been working there for years. She has nothing to do with security but acts like she's doing their job. I didn't know they gave her 2 jobshe's very nosy and loose talking with people of color because of her. Some people might not want to donate there.

Date of experience: August 16, 2023
Alabama
1 review
0 helpful votes
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Been donating for over a year. Last couple months they have taken in so many new donors & cannot handle the volume they already have!
Last visit, waited 30 mins in the Vitals Line. Finally got to booth #1. Then she enters my BP into the wrong "FIELD" on PC. She corrects it then says i have to see "Medical" even though NOTHING is WRONG! Says you will be NEXT UP, just take a minute or two.Go around to Medical, stand there 6-7 mins, they say TAKE A SEAT! Wait another 20 mins or so... Finally i just walked out!
The VITALS line was wrapped around past the ENTER DOOR when i left... Really despise going there now.

Date of experience: October 20, 2021
Florida
1 review
1 helpful vote
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Joe is awesome
June 14, 2023

CSL plasma is super clean. Staff is very professional and polite. Always greeted with a smile. The phlebotomists are very caring and always on top of things. Today my phlebotomist was Joe. He is very professional, with a good bed side manner. Usually I expect a pinch when the gaug needle is stuck in my arm, but not with Joe! Every time he sticks me I don't feel a thing! Joe is aces!

Date of experience: June 12, 2023

Overview

CSL Plasma has a rating of 2.4 stars from 416 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CSL Plasma most frequently mention new donor, blood pressure and second time. CSL Plasma ranks 10th among Health Information sites.

service
199
value
153
shipping
64
returns
63
quality
126
+45