CuddleDown

I placed an order on 9/14. As of 10/2, there was no update. I called customer service, and they told me that the order had a different address than my billing and shipping address and that the order had been canceled. The agent was VERY rude and told me that they mailed 2 letters...even though all other communication was via email. The email order confirmation that I received contained the correct billing/shipping information. The agent was very rude and agitated throughout the call. Even after i started by saying I know this isn't your fault.

I ordered a nightgown for my 90 year old mother on January 1st. After two emails, four phone calls to their offshore call center a manager finally got the order shipped. Almost a month for an in stock item.

1. Their website freezes each time you try to order anything.
2. Calling in an order necessitates trying to communicate with someone for whom English is probably their third language.
3. Beware of absolutely huge shipping charges!

Their customer service is a call center in Asia and you cannot understand the CSR, they are unresponsive to the fact that only when you receive the order do they tell you half of what you ordered was not available. I ordered three items received one! Awful company.

A few years ago Cuddledown was purchased by PGI, an unscrupulous conglomerate that owns approximately 14 catalog companies. Having worked for Cuddledown before and after the acquisition I can attest that their quality has diminished precipitously. They care as little for their customers as they do for their employees. Their cardinal priority is to peddle the shady VIP program. All other matters such as product and customer quality are of secondary or even tertiary importance. Whereas the pre-PGI Cuddledown prided itself on its exemplary customer service and sterling products, the current company is as bereft of pride as it is of integrity. It is with profound regret that I strongly advise you to seek your bedding elsewhere.

I ordered a quilt and 4 shams. The order went through the website without problem. I then received the package containing only the shams and a note stating the quilt was no longer available. There was a shipping charge of $36.80 ( was free shipping with the quilt included). So now I have to send the shams back at an additional cost of $10.95. So I have been charged $47.75 for absolutely nothing, and the inconvenience of having to ship it back and confirm the reversed charges. This is terrible customer service. I should have been notified and given the option to cancel the order. I have many Cuddledown products but will not purchase from them again.

I ordered a set, bedspread and matching shams from Cuddledown. Within a day of receiving the shams, I was informed the bedspread was no longer available. I returned the no longer useful shams after being told over the phone that my shipping would be refunded since they cancelled the bedspread. I re-ordered a set in another color. Long story short, I didn't get the shipping credit of $25.99. I called and they went round and round without a clear explanation. And to make it worse, the 2nd set I got at full price is now heavily discounted and that's within about a month. They don't seem to care much about their customers. Poor customer service so won't be purchasing there again. Buyers beware.

Called today to redeem a gift certificate. Was placed on hold 4 times and transferred 3 times with a 5 minute wait each time before I gave up. My mother spent $100 on a gift certificate that I don't seem to be able to redeem. Horrible, disgraceful customer service.

My order never arrived. I phoned customer service. Turns out, they cancelled it without telling me. Why? There was an "error" in my billing address, because they couldn't figure out that DC means District of Columbia.
Once that was resolved, the rep — whose English was heavily accented and had clearly never heard of Washington DC - subjected me to an aggressive, lengthy and incomprehensible sales pitch for some sort of discount program involving other stores. I said "No I don't want it." So she cranked up the pitch all over again, only more aggressive. I am concerned that I may have been scammed and will be hacking my credit card statement carefully.

I keep careful track of my rebate receipts. I submit them every month. Most of them are 5% rebate amounts. On my last rebate check they listed only 6 items. I submitted 9 receipts. One of them was for DressBarn but that retailer is not part of the MarketPlace Rebate program (my bad!)
All of the 6 items accepted were less than 5% amounts. For example, my Sam's Club purchase, which I picked up from the store (no shipping charges) was for $492.17. Five percent of this is $24.60. Cuddledown rebate only paid $23.76. This was the same for all rebates. They were approximately 3-4% less than the amount owed. I am on the phone with them and they just explained that they only pay on the Net Amount of the receipt. That was news to me. So in future, I have to calculate the taxes, subtract them and only expect the 5% rebate to apply to the receipt amount, less the taxes.

I liked my duvet, however, the buttons were not securely attached. I had to re-sew all of them on. I lost a button so I contacted customer service and they refused to send one ONE button. They told me to "go to the store" where I bought it which is closed due to the pandemic. So needless to say, I will not be buying from this company again anytime soon. A lovely way to treat your customers Cuddledown, and MAYBE sew the buttons on better so I don't have to waste my time! Really...?

Order delayed due to address issue. When I called, I wanted to know which items were still available- because their shipping is very high. Rep put me on hold and said all items were still available. Pushed back as didn't see on site and didn't want to pay exorbitant shipping. Again, told available so I authorized card. Was charged $92 for $63 gown. Overcharged for shipping. Shipping Outrageous for 1 item. Rep LIED to me. No response yet from Customer service about order.

After paying $18.99 for shipping you would think they could get things out promptly. But no. I have been waiting 17 days and my two small items are still not here. I will never use this this site again.

Rebate check for purchases from Cuddledown VIP program made in October 2017 was never received by me and not cashed on their end. Still had to wait three months before able to request a replacement check on Feb 15,2018. That has not arrived and is now also overdue. I agree with other posts that their Customer Service is lacking. Every time I call for a status check, I end up having to repeat the entire scenario again. It appears they don't add notes to account files. I have kept track of dates, persons spoken to and actions to be taken so I have my full record. Very, very frustrating to deal with. Cuddledown products are nice but very over priced. It was a splurge for me to purchase the duvet cover, two pillowcases and two pillows. The rebate of $79 ($38 of which was shipping costs) would slightly offset my buyers remorse of paying $400 for the items. Still waiting.

Do not do business with this company! Purchased online a very expensive comforter. They have a 100% satisfaction guarantee. I have contacted the company 3 times, both by email and by phone, and they are not getting back to me to give me the refund promised if not satisfied. The quality of the blanket for the money is crap. My "comforter" is basically a $400 sheet, because the fill is totally displaced and completely worthless. Order from overstock, better quality, better customer service, better value. Will be contacting credit card company to file a complaint. Pretty sure this "company" is one person, hiding from all the complaints about being ripped off. Will update review if they ever respond and honor their legal commitment.