I placed an order in February and when the box arrived, I found the quality of the contents unacceptable... poor quality of paper on greeting cards and flimsy box to hold cards. I returned the materials at my expense and now they say they haven't received my return. I will not purchase from this company again. Please beware.
I placed an order and needed my items quickly, so I paid extra for 2 day Fed Ex shipping. 3 days after I received the email the items shipped, I called customer service for a tracking number (one was not provided in the shipping confirmation). Fed Ex told me the items will not arrive for another 5 days and that the seller shipped them via Smart Post, which is the slowest option Fed Ex offers. Now I get "disconnected" every time I call customer service for an explanation and my money back for the expedited shipping.
I placed a "rush" order for $80+ and 11 days later NO order and they did not EVEN SHIP IT OUT YET.
I contacted customer service and they said they would cancel the ENTIRE order. The customer service rep. Said she cancelled my ENTIRE ORDER. I get an email saying they cancelled one item for $5.00 and another email saying they shipped my order out that same day. NOT A COINCIDENCE.
NEVER USING THIS COMPANY AGAIN!
I am extremely disappointed in the service I am receiving on an order. I have ordered with this company before and had no problems. However, this order was placed April 5, and I still have not received what I ordered. I have called twice and have been told someone would let me know what it happening. I have not been called back either time. If I could cancel this order, I would, but can't confirm with anyone where the order is, and I have already been charged. I will no longer be using this company.
Ordered in mid October, still waiting for Christmas items. Maybe I will get them in time for Christmas 2021. When I called I was told there was nothing they could do because I ordered online. Sure took my money without any problem though. I will NEVER order anything from them again!
Terrible service! I was told i would receive my order within 2 weeks. It was over a month and they still had not shipped. Very unreliable and unprofessional service. Do yourself a favor and DO NOT ORDER from them!
I ordered return address labels on Dec. 3. They were "shipped" on Dec. 7. HOWEVER, I learned that although they were to arrive in "6 business days," they were ACTUALLY not scheduled to arrive until DECEMBER 20! 3 weeks to get a simple order? Beyond incompetence! I spoke to customer service. They claimed they had no way of expediting the order since it was in the hands of DHL. (They claimed there was no way to reach DHL!) Unbelievable! Then the supervisor lied to me and said that the labels would be arriving earlier than the Dec. 20 date. It is now Dec. 19, and no labels. NEVER again - and I plan to tell everyone I know to STAY AWAY from Current! The worst!
Three weeks after ordering some products nothing had been delivered. Via live chat was told they would expedite and products would be here in 3 days. Wasnt here. Live chat again and was told it would be overnighted. Nothing received. Called customer service and was told they were waiting on 2 of the 8 things ordered and they would be shipped some time next week. They are liars on top of the bad service. I will not use current again
Missing an item in shipmt, sent email same day. Response: we have had difficulty retrieving your original inquiry. Should you still need further assistance, please don't hesitate to call our customer service dept..." should I need? How about replacing my item? Asking questions to find my order! Altho I incl. My customer #, invoice #, order date, item #, description! Repeat emails to them generated wehave created a ticket, always with new #. Third try I copied everything into one email, a week later still no response at all. Just called & cust service says will ship item right away. We'll see. Never again!
I placed my order on 12/2. My card was charged immediately. Shipping was to be 5 to 9 days. I got an email on 12/14 saying it was shipped. I started tracking it, and nothing has been updated since 12/19. It's now been 8 days since it was "shipped", but I am still waiting. I had hoped to have my items long before now. Part of the order I planned to mail in a Christmas package. The rest were stocking stuffers. Here it is, 3 days before Christmas... my order is MIA. Frustrating! I have been ordering Current merch forever and never had issues until recently. It is not at all the company it used to be. I'm unsubscribing from their emails and never ordering from them ever again. If I had ordered checks (as I have in the past) I would be super nervous right now. At least my latest order was relatively small.
Answer: The service is bad. Really bad. I couldn't. Then they couldn't find me as a customer, then they said they were shipping today, then they said next week.
Answer: Wanted multi-packs of birthday cards for my mom's stash, and were much cheaper than UNICEF I normally order. Never again will I use them. Extraordinarily poor service getting missing item from shipment sent. Back to UNICEF!
Current Catalog has a rating of 1.4 stars from 117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Current Catalog most frequently mention customer service, business days and live chat. Current Catalog ranks 54th among Stationery sites.