Currys Ltd

The 2 delivery men who first came made the delivery and collection difficult as they said that they didn't deliver to 1st floor, I contacted Curry's who sent Russ and Paul who did all that they could to deliver my appliance to the 1st floor and installed it, I can't say enough how much they helped, they should train delivery people and installers how they should be doing their job. Curry's you don't know ow how lucky you are to have asset like Russ and Paul working for you. God bless you Russ and Paul, if I could nominate Employees of the month they would be my nomination

There is no information about the delivery of household appliances to buildings without an elevator. Equipment value £1500, who can afford to lose such a small retail customer.

Ordered fridge/freezer for delivery, installation and recycle. Ordering process was easy and was due to be installed yesterday 26/3, online tracker showed being installed between 3 and 9pm. At 4pm said it was the 9 of 9 installation and in progress, at 5pm it came up as due for delivery 7/4. No email or calls to explain, had to call customer service and after being on hold for ages was told they didnt know why or what is happening and was told to call back at 7pm. I said I wanted them to call me, they said they would "try". I also asked to speak to a manager, I was told they would call me the next day between 9 and midday. 7 pm yesterday came and went with no call. This morning has come and gone with no call from the manager either. Still none-the-wiser. Cancelling orders as this is a diabolical service.

Trying to cancel online, I spent ages filling in a form, despite selecting "didn't receive" it forced me to select how I will return. So had to give up and call them again! Grrr

Never normally shop at this cowboy store you can understand why they have been on watchdog before customer service is shocking everything about the place is so wrong never again

Next day delivery is a joke. After staying off work to wait for it 48 hours later it's still not even been dispatched. I've made 8 conversations people have told me it WILL be delivered today. I've been told it's going to be dispatched today. I've been told it's manual and no one explained what that means. And Today at 11 am I've been told it's not even an accepted order. CURRYS IS A JOKE! I've shopped here for years. I've been lied too by your staff. Nobody has explained everything and they've not even refunded me my next day delivery costs that never happened. I've not even been contacted by Currys after emailing them and writing to them numerous times. No one knows what's happening with my order and no one will tell me the truth they are making a mockery out of me and their customers. Again I HAVE BEEN LIED TO! On 7 occasions… and now I have to take more days off work until it arrives! It's a gift for somebody that's now late as I paid for next day delivery when it was in stock and all they can say is they've had a technical issue.

When you order from a retailer it is reasonable they do what they say and what you have paid for. Ordered printer and paid extra for designated day delivery. Came to the day and no printer, after sitting in all day eventually told mid afternoon delivery changed to following day! Are Currys going to reimburse cost of that! No chance. Eventually got through to 'customer service' though had to jump through hoops (tip - ignore the automated prompts for delivery because you get cut off rather than being put through to anyone), she said I would be refunded extra delivery charge (still waiting for email to confirm), she could not give specific day delivery would be made and it was up to courier as they had item - wake up Currys the sale of goods act means my contract is with you NOT the courier. Third order out of four that I've had problems, not first with delivery, had fridge freezer with part missing and they simply referred me to manufacturer to chase up, again wake up Currys the contract is with you not the manufacturer. My advice is find an alternative supplier to Currys, Currys simply don't care.

Update 29 Nov 2022
Item finally delivered around 2pm, top tape part split, had package been dropped? After telephoning complaint yesterday I was offered refund of the 'extra' paid for delivery charge, problem is Currys didn't have the decency to refund the full amount in money - 36% given as a'voucher' for Currys despite me stating I would never shop with Curry again, Currys really are a despicable retailer, total cowboys. Refund the full amount Currys!

Currys are the single worst company I have ever dealt with for customer service, I have an £860 voucher to purchase 2 Apple Watches, I ordered them to the Blackburn store to collect on Monday, I waited for my collection email but never got it, after 4 days I checked my curry's account to be told the items had been cancelled due to no stock, no refund to my gift voucher, the items are still available online so clearly they are letting people order items they don't have every single day, I have since contacted the customer service team as if, to be promised a refund urgently, no one has ever come back to me, I then made an official complaint on Friday and was again promised a message back but yet again no contact and no refund. This has now been going on for three weeks and absolutely none of this is my fault, I will never ever be buying anything from them ever again and they still owe me a refund of £858, they are a joke and I would advise people not to trust a word they say, I have now been promised by 10 separate curry's staff that they would fix this problem and I still in exactly the same position as I was a month ago

Please be awear buying online with currys is a massive risk especially when you have to return the item for a refund constant excuses in regards to payment refund and the dpd they use to collect the item does not show item returned or delivered back to currys so after 30 days still no refund and i will have contact my card issuer NEVER AGAIN!.

An absolute zero, brought a fridge water leaked into the bottom, they told me I had to pay to to have that assessed, and now that I have written to their legal department they now claim they offered to repair the fridge and I refused! Plus they will not respond to me unless I contact them through a lawyer. ABSOLUTELY DISGUSTING, ABUSIVE, RUDE SCUM. I PERSONALLY WILL NEVER SPEND A PENNY IN THEIR STORES EVER AGAIN, AND WOULD RATHER SET FIRE TO MY MONEY than put it in their pockets. Zero customer service, absolute contempt for their customers, you have been warned. SCAMMERS WITH A BUSINESS FRONT.

I bought a laptop which was faulty. They were quick to get the laptop back for an exchange but then took them 2 weeks for even process the return. Finally when they had sorted the return out and after 2 phone calls to their support team. Their support team was either really helpful or really rude. Plus they promised that I'd have a new laptop on the way by the end of the week when I called the 2nd time. Their email then informed me they no longer had the product in stock and was told to find a new laptop of the same price. This was a laptop was which had very high spec for its price and nothing compared to it for the price I paid for it. They then told me I had to wait 2 days for a refund to be processed, followed by 3/5 working days for the refund to come through.
For such a big company their exchange process is far too long, their customer service is generally poor and their refund process can only be described as a joke. I'll never buy from this company again and am so angry because I've had to go over a month without a laptop during the middle of school term when all work has to be set online. Thanks for making what was already a tough term even harder Currys.

Absolutely terrible service. I received a much cheaper oven (35% cheaper) than I paid for. I requested a refund and collection of the oven. After taking time off work to accommodate their time slots they have failed twice to pick it up and I still have not received a refund. I have made multiple calls, nearly all of which prematurely disconnect. After loss of time, loss of income and tremendous inconvenience to myself I am still providing storage for a product I did not purchase, in a property undergoing renovate - I have to protect it from tradesmen, tools, plaster, paint, etc. This is by far the worst service I have ever received from a company. They have no respect for the customer and their service reflects that.
My advice to Currys -
1. You need to employ staff who can go to the store room and bring the right product.
2. You need to own your mistakes and not expect to the customer to contort themselves into a cork screw in order to accommodate your screw ups.
3. You need a phone system that works.
4. You need to understand the basics of a sales contract - if the customer didn't get what they paid for, it's called FRAUD. You the company need to rectify it, not the customer.

The issue that I have experienced was: My washing machine has started Knocking on the spin cycle, which stops the spin making a whining noise and moving out of the space it is in. I have contacted Currys on 3 different telephone numbers today - in total 7 calls - when they are unable to assist me they simply switch the call to customer survey and then the call ends. I was instructed to contact Samsung for an uplift number as they cannot collect the appliance till they have this - on contacting Samsung I was informed that since I have had the appliance less than 28 days I do NOT in fact need an Uplift number and that I need to contact Currys so they can arrange collection for refund/exchange.
It would appear that having purchased the appliance in store there is not a contact telephone number or email that one can use to contact Currys but one has to physically go into the store to deal with any issues. I am disabled and may not be able to get to the store in the immediate future so I requested that the fault be logged so that I am still within the time frame for a replacement/refund - this is not possible with Currys.
Having spent 4 1/2 hours trying to resolve this issue I have finally given up. I requested the contact number and/or email for their head office but apparently the staff are not allowed to give this to members of the public.
How in this day and age is there no way to contact a company apart from physically attending the premises - how is this disability friendly?

I've place 3 items on order, no one answers the phone, theres no email address to complain someone needs to seriously shake this company up. OVER one month for an oven - No phone update, No emails NOTHING!

Vax Platinum Smartwash £299 from Currys

Argos £299 less 30% discount £269

vax-vacuum.uk £199

I have reported them to trading standards for false advertising.

Horrendous experience - delivery times incorrect on website, misadvised TWICE by customer service, on the third time the person told me my parcel would never have arrived in that timescale, thereby confirming that EVERYTHING I'd been told up to that point was incorrect. I've informed them several times that I won't be able to receive the parcel but they REFUSED to cancel the order and redirect the parcel back to themselves, which is something they can do as other companies have done this for me before. The parcel has now been left on the door step - and it's an item worth £750. There is no one to take the item in so it's likely to get stolen, even though I've informed Currys SEVERAL times that no one can receive the parcel. THIS IS RIDICULOUS. I was promised a manager call back and never received one. NO ONE wants to help you, misinformation and lies. PLEASE DON'T ORDER FROM CURRYS. This is my first time using them and I won't ever be coming back

Non existent customer service. Faulty cooker delivered and due to some very tight time constraints, (long story)I went and brought a replacement so that my electrician could wire it in and get us going straight away. I thought, no problem I'll sort the return & refund tomorrow. Several places on their website & their T&C's said I could return to a store. As I had literally nowhere to store this item while awaiting a lengthy collection process, I put in in the car and took it to my local store. The manager was really unhelpful said I couldn't return to store. So I left it with them anyway as I couldn't take it back. Then the lengthy saga of trying to contact customer service to explain where it was and for it to be uplifted. Their email address is no longer in service. The phone service after a lengthy wait said they couldn't help, neither could the online chat service. No one there will give you an email address to put your complaint in writing. They were happy to take my money and all is probably OK if you don't run into any problems.
So the faulty cooker is now in your Stratford upon Avon store awaiting Currys to process my refund, which I've been told I won't get. So all I have left is a letter before action followed by a Small Claims through the court system. I have used Currys many, many times before and never have has such poor service.

If there was a way to give these fraudsters -100 rating, I would do just that. They are thieves and fraudsters and I am in the process of lodging a forma complaint with the ombudsman for their blatant attempt to steal my £99.

I purchased a stereo online which I collected with 3 major components missing, rendering the product useless. I arranged collection and replacement and that has been a nightmare since. They have colluded with the other fraudsters, DPD who keep lying they have been attempting recollection 4 times now and the package hasn't been ready for collection.

While they have failed me continually, they have refused to refund my money. It's about to turn bloody with these fraudsters because by the time I'm done with them they will know not to mess with me.

Their big name means nothing! It's simply a cover for FRAUD and SCAMMING customers.

THIEVES! THIEVES! THIEVES! DISHONEST THIEVES AND A FRAUDULENT WAY OF CONDUCTING BUSINESS WITH UNSUSPECTING CUSTOMERS.

NEVER buy in store as once you open the box unless there is a fault they will not refund if not suitable or mis sold If you get it delivered you have 30 days to return it for what ever reason,Have a look in store then order as a delivery

Ordered a mobile phone and on the 25th November I received am open parcel with an empty box. I immediately contacted Curry's who said they would investigate it and be in touch by the 14th December... well 14th December came and I hadn't heard anything so I got back in touch when I was told it had been escalated and to allow 24-48 hours but once again this time went and I still had not heard anything! I contacted Curry's again and again told it had been escalated now to the refund team, please allow 24-48 hours but again nothing so again I contacted them and was told they were going to manually order the refund and allow 3-5 days which again I did and nothing. Not once has Curry's contacted me regarding this issue and now every time I get through to anyone they hang up or leave the chat. I still have no phone or refund from them and they are impossible to deal with. NEVER order from Curry's, they don't care about their customers and I now believe them to be theives. I have caught them in at least 6 lies now and when confronted about these lies guess what... the agent dissappears.