Currys Ltd

Ordered a keyboard and mouse for instore collection, I drove 20 mins to the store and the online team had sent the wrong mouse. The guy at customer service rang the online team and put me on the phone to them. They told me to take the items home and they will send DPD to pick them up the next day (yes, I was told to send both back even though only the mouse was incorrect), and then they'd send the correct order to the store for me to collect. They refused to send the correct order to my house, so another 40 minute round journey for me because of their screw-up. The items were collected 3 days ago and I've heard nothing, I've been on web chat twice and no one has any idea when I'll hear anything, just that I could 'expect to hear within 7-14 days'. This is atrocious customer service and I will never shop at Currys again. And I will persuade other family and friends to steer clear from now on. What a joke.

I ordered a dishwasher and paid extra to have it installed. Product was incorrectly installed, meaning I had to get my son to reinstall it. When I rang to get my money back on the cost of the install, as my son had to dissassemble my kitchen to get to the pipes and install it properly, I was told in no uncertain terms that I wouldnt be getting a refund, and wouldn't be able to talk to a manager as they don't take calls from customers. All in all, i'm taking the matter further to get my money back and will never use this substandard company again. Avoid at all costs...

Paid 864 and got faulty or no products. Only issues. This was one month ago. Customer service appalling, they have no idea of what they do. Terrifying.

We will have to call the police to have our money back

Case mum *******

Issue remains unresolved. Having bought a TV online and being led to believe one was available in store this was not the case. Eventually the TV was delivered. On setting up the new TV it was broken (cracked screen). Contact customer services to be given a runaround. Web chat useless. I was told that the TV would be collected 2 days later however, a replacement would not be dispatched until the TV was received back to their warehouse. Potential turnaround of a further 5-7 days! In 2024 how can a technology retailer be proud of this post-purchase customer care? I'm out of money until the replacement TV arrives, whenever that will be. Lesson? Should have gone with Amazon! 0 out of 5!

I bought the wrong product online and it was quick and easy to cancel and get a refund. Thank you
I bought the wrong product online and it was quick and easy to cancel and get a refund. Thank you

Worst company ever which truly shouldn't be in business. From CEO level down they don't care about customers and don't honour what they promise to do. When a price match is successful, codes supplied don't work and then they block webchat from price matching again with the company that they had previously price matched with? When you complain to CEO level quote "one unhappy customer is one too many" so they make the Customer more unhappy, and they pledge that they are "determined to get things right" but then go onto totally ignore the complaint. Waste hours being passed around every department because no one accepts responsibility and passes the buck. I'm certain I've even spoken to the cleaners. Stay well clear

Bought a samsung fridge freezer that turned out to be faulty, contacted currys 5 days after delivery and they point blank refused to exchange saying there is nothing wrong with it even though it make such a horrendous noise (check video that i sent to currys which they tell me is a normal noise) that i have to turn it off when im at home, one customer service agent even told me that I should pay for an engineer to look at it! Absolute joke of a company i will never buy anything from them again!

Replaced my gas hob & I called 4 times the same day asking to return the recycled hob as the new job parts were very low quality. I was told by all 4 Currrys customer service people that the recycled hob & parts will be returned on the same day but didn't & the next day when I called Currys, they said that it's not even collectible from re-cycling Centre & will not be returned. Next time will buy from John Lewis & will never buy from Currys as awful customer service by Currys.

Traded in a phone online. Original estimate was not honoured because of some made-up defects. When pushed, reasons were changed and new artefacts were produced which were outside their T&Cs. No response from formally complaining. Eventually got some of the difference refunded but the process is still highly unfair. I would be careful trading in anything.

I paid extra for next delivery. I've been in all day and was watching the driver on the tracking system. They did not park at my building and no attempt was made to deliver the package, very disappointing

Purchased Kitchenaid toaster from Curry's. Great toaster but it simply stopped working.
Returned to local Curry's where I was informed they would not replace same (even though it was well within warranty) policy being to return to manufacturer for repairs first.
Kitchen aid is manufactured in China so goodness knows how long this will take!
Poor service indeed and speaking to members of my family the same stance
Is frequently taken on many other brands also.
I reminded staff that I purchased item from Currys store and not from Kitchen Aid, to no avail.
Poor service and possibly breaking Consumer law too.

Bought headphones, to be delivered the following day. They never came. After trying to deal with customer service, writing several emails, going to the actual store a couple of times, and phoning them (all to no avail), I decided to email the CEO, Sebastian James.

You can find the email address on google (it is public).

On the same day, I received a phone call from the head office (exec team) with an apology and my immediate refund.

I am rating the second star only because of this call.

Currys after sales service absolutely disgusting
Currys after sales service absolutely disgusting. My tv broke down after 7 months, wouldn't replace it with same specification as price had gone up, only offered me my original purchase price plus 10%. Would Still have left me nearly £500 pound out of pocket or I could get a lesser quality tv. Fortunately Samsung is going to exchange for the same specifications tv. Don't be fooled by currys advertising, better off to pay a bit extra and buy from reputable dealers.
5 calls to Currys every call they say they will contact deliveries to return my old tv, each time they haven't done it. Lawyer time I think.

I bought a logic 43 TV and when I opened it the screen looked like it had been kicked around a football pitch. My grandsons bedroom was being decorated at the time so the box wasn't opened until after the 30 day return. I trusted Currys to send what I ordered and when I got in touch was told not there problem. Absolutely disgusting customer values. Please please steer clear of them.

If I could give 0 stars it would reflect the service from this company.
Online order on 6/12/2023
Told several times from 8th December onwards that is would be delivered the next day, this was on the webchat and telephone and in store. Attended store on 19th December after continually being fobbed off with lies. Advised in store that the customer services should have the knowledge to advise that the item was lost in transit. Had to then phone Customer Servcies (more lack of/not a clue in) to request refund as lost in transit. No refund as of 8th Jan. Rang Customer Services on 8th Jan, advised refund would be with me on that day, still no refund. Rang today, after 40 minutes on the phone going around in circles with these people they still haven't refunded me.

I had to give them one star but would have given them none if I could. I bought a video bell 9 months ago. It has developed a fault and Curry's are refusing to replace it. I have written, rung and spoken to various people but keep going round in circles. They say their policy is to refund, not replace but I pointed out the Sale of Goods Act remedy is repair/replace/refund. I paid £120 for the bell and today it is £179. If I took the £120 I would need to put another £59 toward the replacement. They are dreadful and I am just sorry I bought this bell or anything from them. It is the last time I will. If I had bought the bell from Amazon it would have been exchanged without any hassle.

Buyer beware:

Never, never buy anything from Currys in store unless you are sure it is perfect for your needs.

I bought a television this morning and unpacked it, fixed the feet on it and because the feet are towards the outside of the screen it won't stand on my television cabinet.

I called Currys to ask if I could exchange it for one with a centre stand.

They said NO!

It's your problem.

But they would be happy to sell me an alternative if that would be helpful.

Despite being a long time customer, I will never buy from Currys again.