This website is horrible. They sell the item that doesn't exist in their store. I bought router from them and it has been 3 weeks. When I send an email its hard to get response and finally they said they don't know when the item is going to ship or cancel the order.
Almost all items are way over priced when showing the original retail price. Most items are just a few dollars better than other sites. From personal experience, if an item says recertified it seems that someone wiped it down with a towel and sent it out. Scratches, dents, dirt and all. The site says it usually takes 6 business days to send out the item. Of the few items i have ordered, they've all taken about a month to receive. And don't expect a tracking number. When you look up the order status it doesn't show any updates even months after you have already received the item.
They debited my account on Jan. 3,2014. No info after that except saying they sent out a laser pointer?? Something I ordered from them 2mo. prior. No way to contact them at all!!!! I tried emailing them,calling them(all the phone number does is tell you to email them??). All their "contact us" links go to one kind of page. If you click Submit on this page after filling out,NOTHING HAPPENS. It is a hoax and had to go to bank and dispute charges. Stay away from this site. They almost took my $30 except I used a debit card and my bank will refund any fraudulent transactions.
"It looks to me like a LOT of these newest ratings are made-up / contrived in order to try to bring this reseller's score higher. But I can assure you, you get what you pay for.
Anyone who's ACTUALLY used the DailySteals website would NOT write a review saying how easy they are to work with and how simple their website is... because it's NOT THE CASE. Plus, to say that they have fast / prompt shipping? Far from it. For everything I've ordered, it's shipped several weeks after the order date (and well-after they collected my money!). Returns? Well, I hope you don't have one, because it's a BAD time.
I can tell you that I've ordered a few things from this company, been consistently disappointed, and after just about the worst customer service ever (no phone number available, no longer has a "live chat" option, and 2-4 days for them to return an e-mail), from every single individual that I've dealt with, I'm done with them. "
This place seems like a total scam. They didn't send ANY tracking information after the first week, then I ended up receiving the product almost 2 weeks later. I ordered 2 pebble watches. 1 came without a box and worked, the other was DOA. Getting them to respond to any communication for an exchange was a joke. They ended up contacting me almost 3 weeks after the actual order informing me they were out of the watches and all they would be able to do was refund me my money. Do a simple google search and look at their reviews. You'll think twice about shopping there.
I have ordered a dozen products from this site and all has gone well. BUT I do not expect timely shipping or good customer service from a site whose return police is "All Sales Are Final." I order name brand items that are deeply discounted (90%), and my order NEVER exceeds $25. I carefully search the web to verify the value of their merchandise and order only items that meet my criteria. I would not recommend this site for medium/expensive merchandise.
I submitted my order on Sept 20th and have yet to receive a tracking number or anything. There is no communication from them to even let you know that your package was delayed. There is no correspondence at all. All I know is that USPS is awaiting the item for the last 10+ days. What is the hold up? It'd be nice if they'd actually keep their customers in the loop especially when the customer has already PAID for said item.
Hello! We have expected all orders including yours! Please check your updated tracking information or send us an email at support@dailysteals.com. Thank you!
I've used them sparingly over the past couple of years. My first order was a Palm Pixi that was exactly as advertised. I recently bought an iPad mini 2, that was supposed to be new, in a white box (retail), and have a full warranty. When I finally received it after a two weeks, the item came in a generic box, with a non-Apple charger, and a serial number that puts the item out of warranty (I checked on Apple's website). Thus I essentially received a non-Apple refurb. Extremely disappointed in them and will no longer be doing business as they falsified the product and took forever to ship the product. They're fine for smaller non-major items, but major electronics just look elsewhere.
Bought Logitech keyboard that was shipped out approx. 10 days after order was placed. They provided UPS shipping number that tracked the package to my local post office. From there its been a nightmare. I contacted DailySteals 12 days after tracking shows my package arriving at local post office and "Izzy" advised me to contact local post office to see where my package was. I advised Izzy only the mailer can make a claim on a lost package and ask for refund of my money. No response. "Izzy" must be waiting on his own keyboard. Customer Service Sucks!
I placed an order on 12/4. The money was deducted from my account on 12/7. Guess what? No package, no info on the website. It's telling me that my order number doesn't exist! I contacted customer support via email, and "they'll get back to me soon". They will hear from me daily...
Hello! We can see this order was successfully delivered to you! We apologize for any delay that you experienced when the package was handed off to another carrier -- we have sent you a coupon code to your email for the inconvenience! Thank you for reaching out!
Answer: Yes, worst customer services experience in my memory not worth any savings.
DailySteals has a rating of 1.4 stars from 412 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DailySteals most frequently mention customer service, tracking number and credit card. DailySteals ranks 695th among Discount Shopping sites.
Hello John, we are very sorry to hear about this experience. We have been working hard to improve the return/exchange process to make sure you never have to be inconvenienced again. We now have a free return/hassle free policy! We appreciate your feedback!