• DealDash

DealDash

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Overview

DealDash has a rating of 4.3 stars from 4,433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealDash most frequently mention customer service, gift cards, and penny auction. DealDash ranks 1st among Auction sites.

  • Service
    192
  • Value
    177
  • Shipping
    151
  • Returns
    115
  • Quality
    161

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 76.8%
Positive
73
Neutral
5
Negative
17
68
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How would you rate DealDash?
Top Positive Review

“Clothes”

Marianne A.
9/5/24

Just about all the clothes I have won and received have been too small regardless of their being marked large. I am a large for all the clothes I buy so something is wrong with the sizes you received. Other than that, I love the items I have won on your site.

Top Critical Review

“They do not make it easy to win things”

Lisa A.
8/2/24

I hadn't been on in a while so I thought I would try it again. It's still exactly the same. No fair rulings back and forth. The same people win all the time.

Reviews (4,433)

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Reviews that mention popular keywords

deal dash (720) customer service (746) gift cards (203) customer support (98) auction site (169) bid buddy (74) credit card (46) people bidding (22)
Thumbnail of user franks9
2 reviews
4 helpful votes
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August 9th, 2012

This used to be a great site until the inconsistent pricing of bids started. Now it seems like it takes 3 to 5 times the amount of bids to have a chance to win an auction. Another thing I do not like is the time between bids. The timer starts at 30 seconds until the price hits $2 then goes to 20 seconds and does not drop to 10 seconds until the auction reaches $10. Very slow! Good customer service.

Thumbnail of user caroliew
3 reviews
3 helpful votes
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June 20th, 2012

Phillip Ramirez Jr Art would like to send love and thanks to his family & friends for all of their prayers, support, and well wishes during this time.
For those who don't know he was jumped at a gas station in Gallup almost 2 weeks ago. During the attempted robbery he was hit in the back of the head with a baseball bat! Because of his injuries and the fact that his phone was taken, he was not able to contact any friends for over a week.
Phillip is currently receiving awesome care at a rehabilitation hospital in Albuquerque, and is hoping to be released next Thursday. As soon as he gets a phone he will be able to reconnect with everyone.

Thumbnail of user lucyf198
1 review
0 helpful votes
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February 15th, 2024
Verified purchase

Unless you have 500 plus buds it is very difficult to win. If you want to win you have to invest and purchase 500 plus bids. There should be better incentives for those who bid daily.

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Lucy, thank you for your feedback. We're very sorry to hear that you've had a less than ideal experience on our platform! We certainly understand how the bidding process could get intense at times due to competitive auctions. We're always looking into ways to improve our service for our valuable customers such as yourself. We offer various promotional bid prices and auction discount events regularly to help our users get more value. Each auction is unique and the number of bids required to win can vary widely. Using our "BidBuddy" tool can be a helpful way to manage your bids strategically. We always aim to make participation in our auctions enjoyable and fair. Please know that your insights are greatly important to us. If you have any further suggestions or concerns, please feel free to reach out to us at support@dealdash.com. We're available 24/7 to support you. Happy Bidding!

Thumbnail of user shauns20
1 review
8 helpful votes
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February 11th, 2017

Mathematically the profits they are making are through the roof! What's REALLY disappointing, and sad, is they implant automatic so-called "bidders" to boot! How did I come to this conclusion, well, it's rather quite simple actually, when you have 5 within the group betting systematically in order, you know it is B. S! At least use the 5 fake bidders in a random sequence! It's bad enough you're making thousands off of mere "dollar" merchandise, and then you go and rig it as well!? I spent thirty bucks to learn something new, yep, your franchise isn't so legit, yet IS legitimately greedy. Smh.

Tip for consumers:
Not only are they making a boat load of money (thousands) off of mere dollar merchandise, systematically, I would say it is rigged as well; hence, what five people bidding would do so in ORDER almost every time? Yep, it is what it is.

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Shaun,

Thank you for writing today. I´ll be happy to explain the reason for the systematic bidding that you mention. We have a tool called the BidBuddy. It's an automated bidding tool that's used by the most successful bidders on DealDash. In fact, BidBuddy's are responsible for the majority of the auctions won on the site. You can enter the number of bids you would like to add to the auction in the white box that says "Add Bids here".

The BidBuddy will then place them for you when the clock is about to hit zero - the best time. If other bidders are placing "single" bids, the BidBuddy won't waste any of your bids. It will only place a bid when the auction is about to get sold to someone else. If multiple users have booked a BidBuddy, they will place bids in the order they booked the BidBuddies, so they will always bid in the same sequence.

Hope this helps explain the situation. If you have any more questions, please don´t hesitate to contact me. My personal email is adrian@dealdash.com

Thanks,
Adrian

Thumbnail of user kato10
1 review
1 helpful vote
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January 31st, 2014
Verified purchase

Dealdash used to be a great site. Limit 1 winner items, great selection of products, good customer service, and realtime pricing for buy-it-now purchases if you don't win an item. But now, they've started offering Buy-it-Now items above retail. It seems they're turning into just about every other penny auction sites out there, hiking up the price of an item and making it seem more valuable than it truly is. I won't be using Dealdash again until they bring back realtime pricing.

Tip for consumers:
Beware, price of items are higher than retail. Research an item first before you bid, so you know if you're really getting a good deal or not.

Service
Value
Shipping
Quality
Thumbnail of user henryl28
1 review
1 helpful vote
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February 24th, 2014

DealDash is by far the fairest, hence, the best on-line auction that I have tried. I played on Skoreit for a couple of years, then, I found DealDash... I've also tried three others... I would recommend this site to anyone that enjoys playing on-line auctions... I've told several of my friends, and now they play also...

Thumbnail of user karenf16
1 review
2 helpful votes
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December 6th, 2012

Very poor customer service. Can never get a response from emailing Customer Support despite the automatic reply stating they will respond within 48 hours. They do not have a phone number listed where you can call for assistance or questions. Shipping takes a long time. Still waiting on gift cards from 3weeks ago which should be the quickest to ship.

Thumbnail of user joannap3
1 review
1 helpful vote
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February 15th, 2014
Verified purchase

I am finding it difficult to win auctions because people keep knocking my bid buddy bids out as soon as they go up. I end up buying a lot of things that I need. Would be less frustrating to go to a store and buy them. As far as the purchasing process goes, it is ok..

Thumbnail of user jeanninel1
1 review
1 helpful vote
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February 19th, 2014
Verified purchase

My experience on dealdash has been amazing. Recentlt I won a 50" TV and it arrived today-----Very exciting!

Happy Birthday Dealdash... I look forward to celebrating many more years enjoying your auctions.

Thumbnail of user samo56
1 review
36 helpful votes
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January 8th, 2018

I can't believe how fraudulent this is. I decided to try it. Bought 250 bids@ 12c each ( 30 $). I started bidding on a product that had 18$ value. I lost 28$ still bidding, just trying to make a point. The way they do it, the bid is at. 01 increments, but your bidding is at 12 c increments, so for every increase of 1 $ in price, you are putting 12 x 100 = 12 $. So in the above example, 15 people bid about 300$ for an 18$ item. One bidder won the lousy item at 19 $ ( he/ she had to put more than 35$ actual money, because i quit after losing 28$), and the rest lost their money.It's the most scandalous rip off. Save your money. Don't be fooled with those tempting commercials on TV. PLEASE, DON'T DO IT!

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Sam. Sorry to hear that you didn't enjoy your experience on DealDash. Although signing up for DealDash is free, in order to participate in the auctions you need to purchase your first Bid Pack. These bids load up your account balance and are used when you place bids in the auctions.

DealDash has a 100% money back guarantee on your first Bid Pack purchase, and a Second Chance Guarantee. If you try us out and don't win an auction with your first bid pack, we'll return the bids back to your account free for a second chance at winning a great deal.

If you're still not satisfied with your DealDash shopping experience, we'll be happy to refund your first Bid Pack purchase (within 90 days of purchase), no questions asked. You can even keep the bids in your account and items you may have won. If you wish to request a refund, you can give us a call on our toll-free number, we're available 24/7: 855 455 3325

If you do not win the auction, you will see the Buy It Now button. By using the Buy It Now option, you will get the item for retail price and all the bids you used in that auction will be returned to your bid balance. Users who take advantage of this option usually have a better experience, since they get the item they initially wanted as well as retain all their bids.

Thumbnail of user juned9
1 review
0 helpful votes
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December 14th, 2015
Verified purchase

I had a question regarding a delivery issue and used the 'Live Chat' with Matthew, a customer service rep. He was very courteous and supplied me with the information I was looking for immediately. Deal Dash has always responded within 24 hours to any inquiries I have had, and they make customer satisfaction their top priority!

Thumbnail of user keithh75
1 review
0 helpful votes
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August 9th, 2016
Verified purchase

Anytime yout try something new, there is bound to be mistakes and misunderstandings. Deal dash customer service is without a doubt the best I've ever contacted to resolve any issues I had with their site. I've never left feeling like I was cheated or taken advantage of. If your into deals, sometimes you can luck into great deals there (I got a $10 Burger-King Gift Card for 2 cents!) The only negative comment i have is: It's a gambling site so be aware, you can get hooked & spend more than you realize pdq!

Thumbnail of user richardc48
2 reviews
1 helpful vote
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January 22nd, 2013

Love using the site, it's very addicting. Have won 8 or 9 items so far, and my total for all auctions is under $3. Free shipping is the best part. They almost always have some kind of deal on the bid packs as well.

Thumbnail of user carolm160
1 review
0 helpful votes
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October 8th, 2016
Verified purchase

After receiving many great items from DealDash, I received a not so great one. I guess that's to be expected with any company. I notified customer service who quickly fixed the problem to my satisfaction. I did not have to fuss, argue, or compromise. It was easy. A pleasant change from what you usually have to do when dealing with customer service agencies.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ann405
1 review
5 helpful votes
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July 25th, 2011

I've tried quibids and thought dealdash would be similar so I signed up for a bonus bid package worth $84. However, I didn't realize how slow their network is! If you don't bid before 5 seconds of the timer, most likely your bid won't get through. My bids were so laggy that I lost 3 auctions because the network didn't register my "bid." I know it's not my internet connection because quibids work just fine! Now I have a bunch of bids that I don't know what to do with. I contacted customer service but I'm not sure they will allow me to refund my money. Stay away!

Thumbnail of user raquelr27
1 review
1 helpful vote
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July 7th, 2019

Im taking the time to leave this review because deal dash TRULY deserves it. Ive never experienced such incredible customer service! Theres a quote from marc Cuban that i base my own small business off of "treat your customers like they own you... Because they do!" Lol i realize thats a bit extreme but I believe in actually being of service to my customers and deal dash is the ONLY company (and total trivia but theyre the same im pretty sure) ive ever encountered! They deserve awards and all companies should strive to be as good as DD.

(I just left a review on trust pilot so i just copied and pasted it because i knew id be leaving another one here for them.)

Tip for consumers:
This site is REAL! Theres no scamming going on. The reason why someone bids right when the timer hits 1 is because of the bid buddy feature. Its so you can leave a certain amount of bids and go on about your day. You dont have to keep bidding every 10 seconds. Its called bidbuddy for a reason!

Products used:
Ive won many items and everyone of them I was happy with!

Service
Value
Shipping
Returns
Quality
Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Raquel,

James here from DealDash

Your review is absolutely fantastic and I have to say, it’s definitely my favorite review of all time!

Why? Because I, too, love Mark Cuban.

This quote of his definitely tops my list: “What is your grind?"

Your kindhearted review tells me that you are action-based, and that you also believe in keeping your customers happy; it sounds to me like you have an amazing business!

Please feel free to let me know if there is anything else I can personally do to continue to make your experience on DealDash as good as it can be. We are always just a phone call or click away:

Phone: 855-455-3325
Email: support@dealdash.com
Live chat available using the contact support button on the webpage
Facebook Messenger

Thumbnail of user dianes36
1 review
1 helpful vote
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June 16th, 2014
Verified purchase

I fell into addictive behaviors chasing losses with more losses.
I spent money I needed for BILLS.
So I wrote and asked for my account to be closed AND knew I might not get a refund as I had made several purchases.
Customer Service sent an email within 2 days closing my account as requested AND refunding my original purchase.
If YOU recognize you have an adrenalin rush issue as well... DO ask about self-exclusion.
I loved it, but was not successful... Bailed to save myself.
Best wishes to those who CAN enjoy AND succeed / profit.
Cheers

Thumbnail of user patriciaw15
4 reviews
17 helpful votes
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August 13th, 2012

My favorite and longlasting penny auction site. If you are able to play during off hours you have an excellent chance for a good deal with always free shipping. Only problem is too many bidders are willing to prove they have more money and bid way beyond the cost of the item just to win. Its supposed to be about getting it cheap not spending the most money - so the auctions are long and seem endless.

Thumbnail of user williamv23
1 review
1 helpful vote
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April 24th, 2016
Verified purchase

On my first day as a member unauthorized purchase was charged to my card. After notifying your support team within days... the issue was fixed. Thanks so much way to go and I love your site concept thank you. William vanderginst PhD

Thumbnail of user elliew12
1 review
0 helpful votes
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October 5th, 2013

It's got great items to bid on, it also gives you the opportunity to get your bids back. Your items will be delivered promptly and in good shape. Any of these sites can be addicting.

So far this is my favorite.

Ellie

Thumbnail of user davido9
DealDash -. – DealDash Rep

Nice to hear Ellie! We're glad to be your favorite :)

Thumbnail of user kortneyf
1 review
6 helpful votes
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December 16th, 2012

Getting a reply from customer service is taking between 10-15 days right now. They are WAY over loaded during the holiday season. They have made me exchange multiple items saying they were "out of stock" only to put them up for auction again. The website has glitches and has messed up multiple times during bidding. They have no option to call them for custoer service. This is a HUGE deal since it takes so long to get a reply by email. How can a company not have a phone customer support line? I recommend staying away for now. Maybe someday they will get their act together...

Thumbnail of user roberts693
1 review
1 helpful vote
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October 31st, 2017

Fair and honest sums this site up the best. I have been enjoying this site for nearly 2 years now and can say its as fun and exciting now as it was when I first found it. I have gotten deals that you would not believe! A little patience, throw in a dash of luck, a ton of excitement and deals that are unheard of. Last but not least, all the products have been top quality and shipped quickly.

Thumbnail of user kenk16
1 review
2 helpful votes
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August 15th, 2013

There are many penny auction sites on the web. Dealdash gives you an opportunity at great savings. There is a learning curve but the auctions are fair. Their customer service replies quickly and they also have contacted me by phone about their site and how to improve the experience. I have made some recommendations to them by email and one has already been enacted. Fron my 2 months using this site they have been responsive and looking for ways to make the experience more pleasant including a 100% money back start in the bidding.

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Ken, thank you for your feedback! We always do our best to listen to our customers and prioritize what is important to them. If you need any assistance from our CS team please don't hesitate to reach out. We're always just an email or chat away. Sincerely, David

Thumbnail of user monal23
1 review
2 helpful votes
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July 9th, 2016
Verified purchase

Deal Dash is truly amazing, I have been a member in good standing for a few years now. I love the items. I love the customer service and the items are beautiful. I have won so many nice things. Too many to list on here. I hope they continue to keep this site up with high end items and the shipping is always free no matter how much the items weigh. Thank you so much Deal Dash for everything.

Thumbnail of user chrisk1051
2 reviews
45 helpful votes
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June 2nd, 2020

Bidder gerbgirl has bid over 13,000 times for a 7500 bid pack. Please view photos. Who can loose money on every auction and still play over and over. Something is wrong. I believe bidders are playing against many bots. There are many examples of this. Go to www.letsgobidding.com for more proof. Google " top dealdash bidders". Then research bidders. Same people win auctions over and over.
Dealdash is an addictive website. It should be shutdown!

Tip for consumers:
Don't go to this website

Products used:
Bids

Service
Value
Shipping
Returns
Quality
Thumbnail of user davido9
DealDash -. – DealDash Rep

Hello Chris,

My name is Laura from our customer happiness team at DealDash, I am so sorry for any frustrations that have occurred in your auction play.

We, of course, are hoping you can win many of these items at a great discount! If you don't win an auction, we do have our Buy it Now option which returns the bids used back to your account. Some of the most successful bidders use Buy it Now, meaning they either win for a great deal or buy the item they want anyway and get all the bids back!

Did you know that we have a Second Chance Guarantee? If you don't win an auction with your first bid pack, those bids are credited back to your account free for a second chance. These have already been added for you if you want to give the auctions another try.

Your satisfaction is important to us and if you're still not happy with your DealDash experience, we also have a 100% money-back guarantee on your first bid pack purchase.

Our contact details are below if you'd like to discuss this or have any other questions.

Phone: 855-455-3325
Email: support@dealdash.com
Live chat available using the contact support button on the webpage

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From the business

Bid on auctions and save. All auctions start at $0 with no minimum price reserve. Everything must go! DealDash is the fair and honest bidding site. Founded in 2009, millions of bidders have enjoyed Deal Dash auctions since.

Business History

Established in 2009, DealDash is the longest operating site of its kind in the United States. Before DealDash was founded, millions of Americans tried out 1st generation bidding fee auctions. These first generation auctions left many people with a poor experience.

After one such letdown experience, spending $50 on a pay-to-participate auction site with nothing to show for it, our founder decided to create a fair and honest alternative to bidding fee auctions, where losing bidders don’t have to lose the money they spent bidding. That is how Deal Dash was born in 2009. Today, over 1,000 brand named products are discovered and won by customers every day!

Bid in our online auctions to catch a deal and if you don't win the auction, you can buy it now and keep on bidding!

Company Representative

Thumbnail of user davido9
DealDash -.
Community Manager
Typically responds within 3 days

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