• DealDash

DealDash

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Overview

DealDash has a rating of 4.4 stars from 4,434 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealDash most frequently mention customer service, gift cards, and penny auction. DealDash ranks 1st among Auction sites.

  • Service
    192
  • Value
    177
  • Shipping
    151
  • Returns
    115
  • Quality
    161

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 77.1%
Positive
74
Neutral
5
Negative
17
68
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How would you rate DealDash?
Top Positive Review

“Clothes”

Marianne A.
9/5/24

Just about all the clothes I have won and received have been too small regardless of their being marked large. I am a large for all the clothes I buy so something is wrong with the sizes you received. Other than that, I love the items I have won on your site.

Top Critical Review

“They do not make it easy to win things”

Lisa A.
8/2/24

I hadn't been on in a while so I thought I would try it again. It's still exactly the same. No fair rulings back and forth. The same people win all the time.

Reviews (4,434)

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Reviews that mention popular keywords

deal dash (720) customer service (746) gift cards (203) customer support (98) auction site (169) bid buddy (74) credit card (46) people bidding (22)
Thumbnail of user cassiel11
1 review
1 helpful vote
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February 22nd, 2017

AMAZING! I sent an inquiry about a shipping date for a large win. I expected a canned response. Instead, I received an almost immediate personalized and professional response.
In addition, I received an unsolicited response when shipping was updated! I didn't even have to ask!
Too bad they don't handle customer service for other companies. Consumers would be much happier!

Thumbnail of user ariaw2
1 review
1 helpful vote
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November 10th, 2016
Verified purchase

I've been a Deal Dash customer for almost a year. I've been on other penny auction sites and this one by far is the best! Quality items and loads of fun! I've already recommended the site to my friends and family and many have already signed up.

Thumbnail of user brookes24
1 review
0 helpful votes
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July 23rd, 2016
Verified purchase

I was on the edge of my seat during my bidding experience on DealDash! WOW! What a rush! It was late at night, and my eyelids were so heavy, but I couldn't seem to pry myself away; even though I had set up Bid Buddy to do the work for me! I didn't win the item I was bidding on, but you can bet that I will be back to bid again! Thanks DealDash for creating an awesome fun "shopping" experience!

Thumbnail of user victorias59
1 review
0 helpful votes
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August 22nd, 2016
Verified purchase

What a super clever idea to offer online bidding auctions that are affordable and provide equal and fair opportunities for members to score some sweet deals. These auctions occur in 10 second intervals on a variety of items ranging from gift cards to baby products to house decor. You have to be wise with your bidding and spare some time. With patience and understanding, you can win some fun and interesting items. The challenge of winning makes the process addicting and fun. You will love it while you hate it (at times), however, you will want to do it again and again. Worth checking out!

Thumbnail of user michelem812
1 review
0 helpful votes
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December 24th, 2020
Verified purchase

I enjoy DealDash, but I find it very hard to win anything. I do love the free bids by logging on everyday and wish I had more time to stay on and win a little bit more. I have won several gifts for members of my family.

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Michele,

Thank you for taking the time to leave a review!

We're happy to hear that you're enjoying the auctions. Don't hesitate to check out the DealDash blog for tips and tricks - https://dealdashtips.com/

Our Customer Support Team is available 24/7 to help out via phone, chat or email.

Phone: 855-455-3325
Email: support@dealdash.com
Live chat available using the contact support button on the webpage
Facebook Messenger

Have a wonderful day!

Thumbnail of user bobm170
1 review
1 helpful vote
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July 6th, 2016
Verified purchase

DealDash has been the best penny auction site I've ever tried. I don't even use the other ones at all any more. It's the most fun and I've won a lot of auctions for a penny! They are fair and honest and customer service is the best!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristinea3
1 review
1 helpful vote
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December 24th, 2013

Bidding is a lot of fun, and I even won an item that I really wanted, but i was very disappointed to find out that they don't ship to Hawaii. This means my only choice is to trade the item i won for bid credit. However, it doesn't make sense to continue using the site since they don't ship to hawaii. I sure hope that changes someday.

Thumbnail of user davido9
DealDash -. – DealDash Rep

Sorry Kristine we can't ship to Hawaii at this time. Hopefully in the near future. Happy New Year!

Thumbnail of user susiec10
2 reviews
3 helpful votes
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January 2nd, 2016
Verified purchase

The price of bids are great and when they have half off or free it is fantastic. I have had a few problems nothing major and the customer service rocks. They are fast, friendly and go way beyond any customer service I have ever had. Thank you DealDash for a variety of items to bid on. You receive your item in a timely manor unless it is on "backorder" due to the demand. I can not thank you enough for your site and wonderful customer service employees. IF there was anything I would love to see change it would be the limits on the high price item that is $14,450.00, I know it is now a limit of one a week. It should be ONE PERIOD. The one's who won one in that week time are at it again. Just how many chairs does one really need? I only would like one not even for me but for my husband.

Thumbnail of user cindya103
1 review
5 helpful votes
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August 24th, 2018

You bid for 24 hours and lose to people jumping in. Not fair. Won't get any more money from me. They let people cheat. If you get out of a bid you should not be able to get back because some people keep trying then you have a jumper Come in and win. Save your money. It's a scam. Wish I could get my money and time back.

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Cindy.

We're so sorry to hear that you didn't enjoy DealDash, and apologized for any confusion you may have had. What you have seen is that some users only bid in the beginning of the auction and then stop bidding until after the No New Bidder limit is reached. This might make it seem like they were jumping into the auction, when in fact they had already placed their first bid before the limit. This is a strategy that can be used by anyone on DealDash, so everyone has the choice to do it.

On the auction page, you can hover your mouse over the avatars to see when each user placed their first bid. If using the DealDash app, the 'Other Bidders' tab displays this information.

We hope this helps. We do have a full money back guarantee, so if you want please let us know your user name and we can look into processing your refund for you.

We hope to hear back from you soon! We are available 247 and we are always happy to help!

Phone: 855-455-3325
Email: support@dealdash.com
Live chat available using the contact support button on the webpage
Facebook Messenger

Have a nice day!

DealDash Support

Thumbnail of user jeanr10
1 review
0 helpful votes
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January 28th, 2014
Verified purchase

My experience on dealdash.com has been nothing short of AWESOME.
I've been on a lot of penny auction sites and DD is by fare the fairest and most honest penny auction site out there. Their team of customer service is kind and prompt and shipping is always free and fast. Great job Deal Dash.

Thumbnail of user thomash60
1 review
1 helpful vote
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May 2nd, 2014
Verified purchase

I went through the customer support and contacted deal dash about multiple orders for an item that I was trying to order once and it showed up as four order confirmations on my e-mail. Customer support addressed it right away and did comment that they did see the issue and would correct it immediately

Thumbnail of user coreyj8
1 review
2 helpful votes
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October 24th, 2014

Hard to win the good stuff, you will spend hundreds of dollars and if you lose your out of money. You can win the cheap crap sometimes, but I end up buying it back to get my bids back. I quit for now, and even bidding in the middle of the night don't help.

Service
Value
Shipping
Quality
Thumbnail of user annetteh4
1 review
0 helpful votes
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February 28th, 2014
Verified purchase

I don't really like it since it has gone to 10 seconds. When you buy points it only seems as if they only last minutes. Plus I never win anything. I am about to stop throwing my money out of a window. Tte

Thumbnail of user taraa3
1 review
1 helpful vote
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March 28th, 2014
Verified purchase

I love DealDash, my only comlaint is the that one member can win four mixers (in different colors) even though it is a one per customer item. It seems the same members continue to win certain items but maybe I am just jealous.

Thumbnail of user suzanner10
1 review
3 helpful votes
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December 23rd, 2015
Verified purchase

I contacted customer service after not winning with my first bid pack. I received a full refund according to DealDash policy. They responded and resolved my request quickly. Plus, they offered suggestions based on my bidding history on how to improve my bidding outcome.

Service
Value
Shipping
Quality
Thumbnail of user kathir5
1 review
22 helpful votes
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June 9th, 2018

Bid on 3 items. Lost all 3 auctions, one of which was down to 4 bidders and was supposed to be locked on new bidders, yet one bidder that started bidding at the beginning of the auction joined back in on the bidding 45 minutes after the No New Bidders. Expensive lesson! I will never go to this site again. Back to EBAY where you can bid for nothing and if you loose the auction, it costs you nothing.

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Kathi,

Thanks for your review. Although signing up for DealDash is free, in order to participate in the auctions you need to purchase your first Bid Pack. These bids load up your account balance and are used when you place bids in the auctions.

DealDash has a 100% money back guarantee on your first Bid Pack purchase, and a Second Chance Guarantee. If you try us out and don't win an auction with your first bid pack, we'll return the bids back to your account free for a second chance at winning a great deal. Please let us know your DealDash user name and we'll add the bids back to your account so you get a second chance.

If you're still not satisfied with your DealDash shopping experience, we'll be happy to refund your first Bid Pack purchase (within 90 days of purchase), no questions asked.

We hope to hear back from you soon! We are available 247 and we are always happy to help!

Phone: 855-455-3325
Email: support@dealdash.com
Live chat available using the contact support button on the webpage
Facebook Messenger

Have a nice day!

DealDash Support

Best,
DealDash Support

Thumbnail of user jacquelinep495
1 review
27 helpful votes
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June 15th, 2022

Normally I don't do reviews at all but when I clicked on the deal dash site and filled out a username and created my new account, just to look at their stuff it charged my card 72 dollars! Now I didn't see nothing about a membership fee or anything to that effect of them even charging my card! Thankfully on my bank account I had just under 70 dollars in there so it declined that purchase! So please guys read EVERYTHING or you could be like me and get charged for just trying to look at their inventory!

Tip for consumers:
They should tell people before they create an account that it's going to charge them money before they create it

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Jacqueline, sorry for the inconvenience here. DealDash is a pay to play auction website and you can learn more about us here: https://www.dealdash.com/help

Thumbnail of user fredj48
1 review
1 helpful vote
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September 22nd, 2016
Verified purchase

I've had some good wins at dealdash. I suggest to family & friends to give it a try. It did cost me some money figuring out what questions to ask customer support to help my understanding to be successful. Good luck to you. Fred

Thumbnail of user vikuttap
1 review
2 helpful votes
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March 22nd, 2015
Verified purchase

There was a misunderstanding on my end on creating an account which had charged me $64.
I had requested a refund explaining what happened.
The service was very fast to reply and was very understanding, and they have a lot of generosity as well!

Thumbnail of user donnam50
1 review
0 helpful votes
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December 21st, 2014
Verified purchase

Deal Dash is a lot of fun, but with any business, there are snags. Well, the Customer Service at Deal Dash is far superior to any on line business I have ever dealt with. They are kind, understanding, helpful, efficient, and very pro customer.

Thumbnail of user joyceb10
1 review
0 helpful votes
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September 13th, 2013

I am winning quite a bit. You really have to know when to hold em and when to fold em. In the beginning, I was getting my butt handed to me. Now I know how and when to bid. I am extremely pleased with the customer service on the site. I get most of the items I have won in just days! I won a 600.00 camera on Saturday and had it by Wednesday. Now that is fast (and FREE) shipping! Great job DD. Now if they could just get rid of the power bidders, I would be in heaven.

Thumbnail of user davido9
DealDash -. – DealDash Rep

Thank you Joyce for the feedback and glad to hear you've been winning! Very good tip... it's important people stick to their budget and calculate in advance how many bids to use in the auction thus not to overspend. Sincerely, Dave

Thumbnail of user geraldf19
1 review
10 helpful votes
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April 3rd, 2017

After 9 months on Dealdash... I just did the math. It cost me $947 to buy/win $600 worth of goods. I feel so stupid after adding up the price of all the bids I bought and the goods. It is addicting and they do little things to distract you from realizing how much you are spending. (earning "free" bids, teasing you that someone just got a fantastic deal on something).

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Gerald. I'm sorry to hear that you didn't win as much as you were expecting. If you'd like to receive some bidding tips and strategies to help you win more auctions, please get in touch and we'll be happy to help. My personal email is adrian@dealdash.com

I would encourage you to take advantage of the Buy it Now feature if you do not win an auction. This virtually removes any risk of bidding and leads to an overall better experience of using the site based on the customer data we've gathered since our February 2009 launch.

If you have any further questions, please don't hesitate to contact me.

Best,
Adrian

Thumbnail of user lynnv4
1 review
3 helpful votes
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November 16th, 2012

I have won 3 auction items that were suppose to be delivered 3 weeks ago. I have not received them. I have also emailed customer service 4 times and have had no response at all. They say they answer all emails within 46 hours. It has been 8 days and no resonse. BEWARE! I will be filing disputes with my credit card and also reporting them to the attorney general.

Thumbnail of user johnd400
1 review
1 helpful vote
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August 19th, 2015
Verified purchase

Quick and painless refund on initial bid pack purchase. Was actually impressed did not get the run around. I am aware of the bids I was allowed to keep even after refund. I will use these bids in hopes of winning an auction and may in turn return to purchase more if my buying experience is successful. Thx.

Thumbnail of user davido9
DealDash -. – DealDash Rep

Good to hear John, we are happy to welcome you to DealDash. Please let us know if there's anything else you need. We'll be happy to help.

Thumbnail of user pamo1
1 review
1 helpful vote
  • Send Message
January 28th, 2014
Verified purchase

Awful! I bought $279.00 worth of bids and could only win small bid packages. There are so many idiots on here anymore that always stomp my bids. The price is way too high on most items. All these idiots do is raise the price! I tried all different times of the day and night and it made no difference. I always use my Bid Buddy but the newbies just bid right over top of me. It's getting too expensive for me anymore.

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From the business

Bid on auctions and save. All auctions start at $0 with no minimum price reserve. Everything must go! DealDash is the fair and honest bidding site. Founded in 2009, millions of bidders have enjoyed Deal Dash auctions since.

Business History

Established in 2009, DealDash is the longest operating site of its kind in the United States. Before DealDash was founded, millions of Americans tried out 1st generation bidding fee auctions. These first generation auctions left many people with a poor experience.

After one such letdown experience, spending $50 on a pay-to-participate auction site with nothing to show for it, our founder decided to create a fair and honest alternative to bidding fee auctions, where losing bidders don’t have to lose the money they spent bidding. That is how Deal Dash was born in 2009. Today, over 1,000 brand named products are discovered and won by customers every day!

Bid in our online auctions to catch a deal and if you don't win the auction, you can buy it now and keep on bidding!

Company Representative

Thumbnail of user davido9
DealDash -.
Community Manager
Typically responds within 3 days

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