• DealDash

DealDash

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Overview

DealDash has a rating of 4.3 stars from 4,437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealDash most frequently mention customer service, gift cards, and penny auction. DealDash ranks 1st among Auction sites.

  • Service
    192
  • Value
    177
  • Shipping
    151
  • Returns
    115
  • Quality
    161

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 77.8%
Positive
77
Neutral
5
Negative
17
68
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How would you rate DealDash?
Top Positive Review

“Exceptional Customer Service”

B. F.
11/1/24

I received a damaged item. After speaking with a customer service rep and sending in photos of the damaged item, it was replaced and I did not have to return the damaged item. Very friendly customer service reps that did not give me a hassle and followed up with me to be sure this matter was resolved.

Top Critical Review

“They do not make it easy to win things”

Lisa A.
8/2/24

I hadn't been on in a while so I thought I would try it again. It's still exactly the same. No fair rulings back and forth. The same people win all the time.

Reviews (4,437)

Rating

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Other

Reviews that mention popular keywords

deal dash (721) customer service (747) gift cards (203) customer support (98) auction site (169) bid buddy (74) credit card (46) people bidding (22)
Thumbnail of user sherrym13
1 review
1 helpful vote
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January 14th, 2014

I had some good experiences with dealdash but one bad. I had won auction for 200 free bids and $250 walmart gift card. I recieved 200 free bids but never recieved gift card When i contacted dealdash they said giftcard was shipped. Do not bid on gift cards. They do not have secure way of sending them.

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Sherry, I'm sorry to hear about your bad experience. I'd like to pull up your support ticket to look into this for you. Gift cards valued at this amount should have a tracking code. Please send me a message to customer support with attention to Dave so I can help look into this matter. Sincerely, Dave

Thumbnail of user glendab12
1 review
2 helpful votes
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September 23rd, 2016
Verified purchase

I signed up bought my package of bids, and started bidding not knowing what I was doing. Needless to say I was disappointed and won nothing. Big let down. I wrote to support venting on my loss.
To my surprise I received a email stating that my acct. Was being credited for the price of my package! Plus allowed to keep and use remaining bids. I have watched and learned, am more prepared to give it a go again.
Thank you, thank you. You rock!

Thumbnail of user judyw7
1 review
0 helpful votes
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January 7th, 2013

It was a great experience, I won several items and they were shipped and received in a timely manner. Several of the items I won were expensive items that I would not have purchased on my own and it was a great time bidding against others and seeing the "YOU WON" come up... love the site and would recommend to all.

Thumbnail of user sharonh46
1 review
0 helpful votes
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August 7th, 2015
Verified purchase

Yes! I highly recommend DealDash over any other auction site because all items are with free sihipping and handling, bids are credited to you as you bid and when you BIN all used bids are credited back to you. It is a win-win.

Thumbnail of user davido9
DealDash -. – DealDash Rep

Thanks for writing Sharon. Feel free to contact us if there's anything else you need.

Thumbnail of user diannek9
1 review
4 helpful votes
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August 20th, 2017

Bidding seems fair and I won a couple of things after I complained about a charge, but I think it was a fixed win to keep me hooked and I was hooked until I noticed discrepancies in winners and posted bindings, then noticed a few of the same people did a lot of bidding and winning, those people disappeared and a new group were bidding and winning. There are some legitimate bidders and winners interspersed

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Dianne. DealDash guarantees that all auctions are fair and honest. We get proactively audited by Ernst & Young to ensure that all bids are placed by real bidders. We guarantee that there are no shill bidders, employees, or bots in the auctions. If you have questions or want us to look into something, please give us a call, we're available 24/7 on our toll free number: 855 455 3325

Thumbnail of user chrisb251
1 review
1 helpful vote
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May 11th, 2016
Verified purchase

Dealdash is so much fun. I've won really nice items for very cheap. Makes Christmas and birthdays alot easier. Customer service is great. It's fun and fair. Just get your strategy and learn how to bid and win. Win. Win.

Thumbnail of user janicen4
1 review
2 helpful votes
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January 28th, 2014
Verified purchase

I did not understand it. The writer said that my bids were some sort of bonus bids. Not true I purchased 33.00 dollars worth of bids to see ONCE again if I could win SOMETHING. I was told my bids would not be returned to me, Still do not get your program.

Thumbnail of user mindik1
1 review
0 helpful votes
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August 17th, 2014
Verified purchase

Mistakenly gave them a POB for a product where they needed a physical address. Received an email prompting me to provide physical address. Appreciate the proactive approach instead of waiting for me to tire of waiting for the product and then calling them about the issue.

Thumbnail of user amandaa15
3 reviews
5 helpful votes
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February 13th, 2014

I am absolutely disgusted by this site and will NEVER use it again. It's nearly impossible to win an auction. I've spent $700 and have $300 in gift cards that I had to pay FULL price for in order to keep from losing even more money. DISGUSTED! It's a complete and total crock and only stays in business because people get addicted to the chance of winning. It's worse than gambling and should be ILLEGAL!

Thumbnail of user debbiem96
1 review
1 helpful vote
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August 10th, 2016
Verified purchase

Hey! Sometimes I win and sometime I don't. But it's all fun and figgering out your strategy against fellow bidders is half the fun. The other half is out smarting them and winning! Deal Dash is a blast!

Service
Value
Shipping
Quality
Thumbnail of user nicholasr27
1 review
0 helpful votes
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July 30th, 2016

Just all around fun and exciting and tense and even disappointing once in a while when someone beats you on an item. But great from the top CEO to the newest employee.
I tell all my friends and my employees I own an Italian restaurant that it's GREAT!

Thumbnail of user cherib1
1 review
3 helpful votes
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September 22nd, 2014
Verified purchase

I won a laptop. It doesn't work. I wrote to customer service and explained the problem. Kaylee apologized and sent me the necessary paperwork for me to print and take to a Walmart, along with the nonoperating laptop, in order to get a replacement laptop.

Thumbnail of user garulled
1 review
0 helpful votes
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July 14th, 2014
Verified purchase

We'll I didn't really understand the rules they helped me fix what I screwed up on it was really my fault but they help me anyway I think it was completely fantastic and the got a clear warning what not to do here lol they were great

Thumbnail of user warrent7
2 reviews
1 helpful vote
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February 10th, 2016
Verified purchase

I registered for the site and wasn't aware that I would be charged for the service right off the bat just to see the site. I sent an email to support and they refunded my money and told me that I could still use the bid points anyway. I can't use them because I don't have time to sit there and watch the screen, but It's great that they offered that to me. Great customer service!

Thumbnail of user rebeccaf389
1 review
0 helpful votes
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November 8th, 2020
Verified purchase

I think DealDash is a fun, fair way of being on online auctions. Hey are very fast with answers to questions and products won are sent out immediaely. The process is easy to understand and alot of fun.

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Rebecca,

Thank you for writing a review.

We're so happy to hear that you're having fun in the auctions! We aim to please so if you do have any questions or concerns, don't hesitate to get in touch!

Our Customer Support Team is available 24/7 to help out via phone, chat or email.

Phone: 855-455-3325
Email: support@dealdash.com
Live chat available using the contact support button on the webpage
Facebook Messenger

Wishing you a wonderful day!

Thumbnail of user susanf292
1 review
10 helpful votes
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September 7th, 2018

I've been playing for a couple of months now and have about $20,000 in it (yea my fault). I started to study winners and how many bids they placed. Most winners are the same people and place upwards of 1500+ bids on items worth $90. My guess is they have autobots running the bids up there by running their profits up. I've also noticed the number of items to bid on has seriously decreased. Their jewelry is junk and their Bolvaint brand is a cheap knockoff made in China. There is no such company in Paris (look it up). My advice is to steer clear of Deal Dash. They'll suck you in and spit you out-BROKE!

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Susan,

My name is James, and I am writing on behalf of DealDash's Customer Support Team.

I want to start this conversation by inviting you to read our audit, independently conducted by Ernst & Young:
https://dealdash.files.wordpress.com/2014/12/dealdash_ey_audit.pdf

Fair & Honest is a symbolic capture of DealDash's core values, these values start and end with our commitment to being humanistic.
I would love to show this to you, as it seems you've had a negative experience. How can we help? We have great return policies on items that our users are not satisfied with, and offer a 100% money back guarantee on your first Bidpack purchase.

For now, let us know if you have any other questions or comments for us.
Our Customer Support Team is available 24/7 to help out via phone, chat or email.

Phone: 855-455-3325
Email: support@dealdash.com
Live chat available using the contact support button on the webpage

Best,
DealDash Support

Thumbnail of user ashleyc67
1 review
0 helpful votes
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August 21st, 2015
Verified purchase

This website is wonderful. The customer support is efficent and quick with response and action. I don't have the time to dedicate to being a true bidder but I would absolutely recommend to others with a little more free time and a bit more money to spend.

Thumbnail of user davido9
DealDash -. – DealDash Rep

Thanks for the feedback Ashley, and if you change your mind we'll be happy to welcome you back!

Thumbnail of user christopherp26
1 review
0 helpful votes
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March 1st, 2014

I started in 2012 and had some nice success winning. Since they reduced the amount of active auctions it's been tough. I've bid on small items and large items. They tell you, try bidding on the small items. But what if I wanna try to win the big items, just because I'm not a rich person who can buy thousands of bids, I'm not allowed to bid on the big items, not fair. Just had around 1400 bids and won NOTHING! I use bidbiddy, I try the small items but I'm not overpaying and I have used buy it now. But when u have almost 400 bids on something that goes for $120, and still can't win. That's a problem. I just cancelled my account because I'll go broke Trying to win something decent. I've done BIN, bidbuddy, all of it. I think I have the right to win a big ticket item.

Thumbnail of user debbies105
1 review
0 helpful votes
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September 22nd, 2016
Verified purchase

My win was quickly shipped but the shipper just sat it on the front porch and left.
It was stolen! I contacted the shipper, filed a claim and notified Deal Dash on live chat. Deal Dash took it from there. They reordered my win and are reshipping it! I will get it this time! Deal Dash is awesome! No hard time and no stress!

Thank You Deal Dash

Thumbnail of user kenank7
1 review
17 helpful votes
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March 11th, 2016

Please change this bidding system Never see anything like this ripped off! I know is not a abligation but don't let people pay 12 cent for 1 cent. This is seems like Casino hey guys You wanna bidding check this out go to. TOPHATTER that's the bidding side you don't have to buy a bid.

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Kenan. In line with our money back guarantee, we have refunded your first bid pack purchase, so you'll be having your money back! Please let us know if there's anything else you need. We'll be happy to help.

Thumbnail of user spw
21 reviews
3 helpful votes
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August 4th, 2016

So I tried it based off commercial I saw
Well had no luck and then
I started reading looking around discovered i purchased bids by entering my CC when i created an account
This was not explained nor displayed nor advertised
I thought it would be like eBay or Goodwill auction but not so.
I sent an email once I figured out they charged me requesting a refund and within two days they responded and issued a full refund
Fun costly game... go on drink the kool-aid

Thumbnail of user darrylb17
1 review
1 helpful vote
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February 2nd, 2016
Verified purchase

I tried Deal Dash and it was not for me. HOWEVER, the customer service was great as far as getting a refund with no hassles!

I felt like they GOT IT and that they got it right -- even when the auction approach is not a good fit for the customer.

More online companies should do business this way!

Thumbnail of user andreat33
2 reviews
10 helpful votes
  • Send Message
March 2nd, 2016

I just signed up and I realized I had been charged a $72 fee for a bidpack. I didn't even know what I was charged for until I really looked! Highly upset. I just want a refund. When you sign in it open to that window and it does not explain nothing. You think is to continue putting your info but it is not. Very upset. I don´t have that much money to spent. You should do something with that for the future costumers.

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Andrea,

Thank you for your e-mail. I'm sorry to hear that there's been a misunderstanding.

I've gone ahead and issued a refund for this transaction.

You should have received a refund confirmation from PayPal to the e-mail address associated with the PayPal purchase.

Have a great day!

Thumbnail of user michaelm341
1 review
0 helpful votes
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December 4th, 2015
Verified purchase

I couldnt use the site. So i called about the money back refund. The agent did not hesitate and quickly credited the money back to my card. I also have a crappy phone. And he was very calm with me. GREAT CUSTOMER SERVICE

Thumbnail of user kennethb103
1 review
3 helpful votes
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September 15th, 2017

Since joining Dealdash, my family and friends have now nicknamed me Santa Claus because I try to get them things that they both want and need. I have given up on keeping secrets and give it to them as soon as it comes in. I would like to see the Bidbuddy be able to make the initial bid when an item comes up for bid. As it is now I have missed out on several items because I wasn't able to bid when the item came up for bid but left bids on my bid buddy which were never used and added back to my account.

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From the business

Bid on auctions and save. All auctions start at $0 with no minimum price reserve. Everything must go! DealDash is the fair and honest bidding site. Founded in 2009, millions of bidders have enjoyed Deal Dash auctions since.

Business History

Established in 2009, DealDash is the longest operating site of its kind in the United States. Before DealDash was founded, millions of Americans tried out 1st generation bidding fee auctions. These first generation auctions left many people with a poor experience.

After one such letdown experience, spending $50 on a pay-to-participate auction site with nothing to show for it, our founder decided to create a fair and honest alternative to bidding fee auctions, where losing bidders don’t have to lose the money they spent bidding. That is how Deal Dash was born in 2009. Today, over 1,000 brand named products are discovered and won by customers every day!

Bid in our online auctions to catch a deal and if you don't win the auction, you can buy it now and keep on bidding!

Company Representative

Thumbnail of user davido9
DealDash -.
Community Manager
Typically responds within 3 days

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