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DealDash has a rating of 4.1 stars from 4,444 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealDash most frequently mention customer service, gift cards, and penny auction. DealDash ranks 1st among Auction sites.
This company responds to reviews on average within 4 days
Had some one item never delivered, the hoover vacuum cleaner, and one item so cheaply made it would not become the black dinner buffet it was suppose to be, but rather wood for the fire pit
Date of experience: February 27, 2014
I use to LOVE DealDash and did win/BIN a lot of stuff from them, but I haven't been on in over a yea, It gained popularity and got pretty hard to win things. That actually wasn't a big deal, it was the people that would waste my bids and money by consistently jumping my bid
Date of experience: April 4, 2014
I have been doing DealDash for over a year and would agree with the past notes regarding the customer service. I went as far as to contact the BBB of NY at one point, however the customer service has completely turned around and is now very helpful, have great knowledge of the site and truly make you know they are wanting to resolve any issue you may have. CONGRATS DEAL DASH!
Date of experience: September 5, 2013
I purchased $70.00 worth. I was bidding on a $35.00 item and I still lost!
The site prompt you to buy more credits because you about to run out... a total scam!... don't waist your money!
Date of experience: January 18, 2017
Hi Curtis,
Sorry to hear that you didn´t win anything with your first bid pack. We give all of our Customers a risk free try of the service, so they can decide whether they want to stay with us or not. DealDash has a 90 day, full money back guarantee on the first bid pack purchase and a second chance guarantee. If you decide to give DealDash a try and do not win an auction with your first bid pack we will return the bids back to your account for a second opportunity at no additional cost.
If you do not wish to have a second try and just realized that DealDash is not for you, we will refund your first bid pack purchase no questions asked. You can even keep any bids in your account or items you have won. We generate 90%+ of our sales from repeat buyers and only want to be in business serving satisfied repeat customers, those that are not satisfied for whatever reason deserve a refund and fair treatment when they have given us a try.
If you wish to request your refund, please send me an email with your user name. My personal email is adrian@dealdash.com
I look forward to hearing from you,
Adrian
Something won was the wrong size, I asked to return. I did not have to wait long for a reply. The package is on it's way back. I had a problem and DealDash said done. Thankyou!
Date of experience: January 21, 2016
It was a little overwhelming at first as I really didnt know how to go about buying bides. None of my friends went to this site, and I saw it on tv Im STILL NOT SURE ABOUT BIDDING For items I would like to try for christmas. Will try again later in a few months...
Date of experience: August 16, 2015
Hi Jann. We'll be glad to welcome you whenever you feel ready to try us out. If there's any doubts we can clarify, please let us know.
I was given links to two sights one to look for something specific in the auction thee other was category specific I clicked on then they took me to jig but could not search either site.
Date of experience: July 29, 2016
They have always been fair. Deal Dash quickly resolves any issues that may arise. I look forward to signing on each day to see what they have in store. Each day is a surprise! Very addictive!
Date of experience: March 15, 2020
Hi Diane,
Thank you kindly for your stellar review, you're blowing us away!
It's so lovely to receive such accolades, and we're grateful for your support.
We're available 24/7 so please don't hesitate to get in touch anytime you need us.
Phone: 855-455-3325
Email: support@dealdash.com
Live chat available using the contact support button on the webpage
Facebook Messenger
Wishing you a wonderful day, happy bidding!
Mimi was very helpful but so have all your people. Like I said I have been on other sights and I will not go back after being on Deal Dash.
Thank You
Date of experience: March 19, 2014
DEALDASH HAS PROVEN TO ME THAT THEY DO CARE ABOUT ME AS A CONSUMER AND RECENTLY AND QUITE QUICKLY RESOLVED AN ISSUE I HAD. FOR THAT I THANK YOU AND WILL FEEL COMFORTABLE BEING BACK ON BIDDING WITH CONFIDENCE. TY AND FOR ME THAT'S A FIVE STAR EFFORT
Date of experience: March 24, 2014
If you can avoid the bidders with seemingly infinite bids, you can happen upon some good deals. Hopefully I can snag something other than bids or house goods but it's fun trying
Date of experience: December 11, 2022
Hi Robert, I'm happy to hear you are having fun in the auctions. I'm sorry to hear of the troubles with some of the other bidders. If there's anything we can do to improve your DealDash experience, please reach out to us and we will make sure to take care of you :)
Although I have been outbid numerous times, I have also won quite a few things. Love the variety of items that can be bid on, and the different value bid cards available.
Date of experience: March 9, 2022
Hi Billy, thank you kindly for your 5 star review! I'm happy to hear you are enjoying the variety of our items and if you would like to see any new items on DealDash, feel free to let us know!
Just wish you had customer service phone line, n time for customers who need help toll free # for customers help... that would b awesome, I think! VERY SURPRISED YOU DON'T. JUST A suggestion... thats all... ;) I'm new n would help alot if there's customers service hot line... Lol. But for real, to speak with and walk customers thru the things they may need help with, or just don't understand.
Thank you, n would like to get started bidding, if I New how, for sure... INFO ON THE WAY... SO HOPEFULLY I WILL FIGURE IT OUT. ;) thanks again!
Date of experience: January 25, 2016
Never again! I was an idiot and somehow believed I would at least break even with something on this site so I kept buying more and more bids and ended up with nothing. Lost $200. Not a good day.
Date of experience: July 19, 2010
I have won a few auctions. Had fun doing so. Dealdash is alittle slow in shipping items and items are sometimes out of stock but they do offer a replacement offer of bids or gift card.
Date of experience: December 12, 2012
Dealdash is my first experience with penny auctions. I love the concept and have won some nice items too. Some of the things I have won I was only able to have because I won them for such a low price. I thought there must be a catch but so far everything arrives new in box. I have had several occasions to write to customer service and it is never a cut and paste answer, which I hate. The emails have been personal, and I get specific answers to my questions. I was pretty impressed by that!
In the few months that I have been a customer, I watched DD have a huge growth spurt and being a former business owner myself, I watched the problems that went along with it. To me, they handled it very well, even with ups and downs, and kept me, just a customer, informed! It seems like things are back to normal with fast shipping and emails and I am happy with my experience with this company. I believe in telling people when I have had a good time with a company, because there are so many bad businesses out there. They seem to really work at doing a good job and I am happy with Dealdash.
Date of experience: February 8, 2013
I won a Canon power shot camera. It took less than a week to arrive. The camera is very nice and I am so happy with it. This was the first "big win" for me and it's very exciting! Thanks Deal Dash!
Date of experience: February 28, 2014
I just tried this site last week and on my first bid pack I won a 14 inch toshiba laptop and it was part of the weekend where you didn't have to pay the auction price so I paid a penny for the computer plus the 78 dollars for bids but still a great deal I was so excited until now it's been over a week since I won and purchased the computer and I got an email that day saying they would send me a email verification when the item has been shipped it still has not been shipped this site is a scam they tell you you will win let you win something charge you for it but never send you the item and on top of that they refuse to answer my calls don't be a sucker nobody accually wins other than the people getting rich from our stupidity I knew this was to good to be true
Date of experience: December 14, 2015
Hi Jacob. From what we can see, the laptop has been delivered to your address - Sorry for the lack of communication on our end. Our support team has contacted you via email to follow up on the delivery.
It asked me for my card info just to go purchase a bid package and as soon as i entered my info without pressing anything they took 78 dollars off my account no 800 number to call or anything DONT DO IT
Date of experience: August 27, 2015
Hi Dannielle,
Thanks for writing and sorry for any misunderstanding you may have had. You can contact our Customer Support team on www.dealdash.com/support via email or live chat. We are available 24/7.
I have had a look at your account and can see that the initial transaction was not processed as it failed the account verification process. In some cases this will show as a pending transaction even though it was not completed and DealDash did not process this payment.
These transactions usually clear off your account automatically after 3 business days however, if you contact your bank or card provider directly, they should be able to confirm this to you.
Please let us know if there's anything else you need. We'll be happy to help.
Re. Ceived barrel shack fable pillow and it was flat. Contacted customer support and they got back too me in a timely manner and helped me to rectify the problem. Thanks
Date of experience: April 3, 2016
Andrew was very understanding and curtious about what happened and gave me back my bids that I had lost on your free to bid sight. Thank you Andrew and Deal Dash
Date of experience: October 13, 2014
Deal dash has definitely entertained me to say the least some days are a blast and some days aren't so great but it's always entertaining even if I'm not always winning
Date of experience: January 5, 2018
My experience has been wonderful with DealDash! I won a lot of auction at a fair price and have always had an honest experience when working with customer support.
Thanks BidderoffDead
Date of experience: July 21, 2016
Deal Dash is for entertainment purposes as far as I am concerned. I can honestly say that I spend less money at the casino because the chance that I will hit a jackpot payout is much greater. I find it odd that when I logged onto DD I was able to recognize a lot of other bidder names. No matter the time day or night, those same bidder were bidding on 3 or more auctions. Not good since they constantly seem to win the 9000, 8000, 5000 etc. bid packs so they have thousands more bids than I do so there is no point in even bidding. It's a waste of my bids (the ones I bought with cash). I use my bids wisely. I also noticed that those same "high rollers" are driving up the bids because they are greedy and can't seem to allow newbies to win (not even the small bid packs like the 100,125,150's) really?
I know I can't be the only one but I have noticed that the countdown clock experiences 2 -3 second delays when I am the highest bidder. How convenient. I think things would improve if the software was changed to not allow bidders to bid manually. Bidders will bump other bidders and the other bidder will not get those precious seconds added to their time. Someone needs to fix that because it is not fair to the other bidders, it also increases the cost of the bid.
Date of experience: April 30, 2021
Hi Denise,
Thank you for your review! I will be happy to address some of the concerns you have raised about our auctions.
1) On DealDash, we have a feature called "Every BidBuddy Counts". This means that as long as a bid is placed via BidBuddy, the user will receive the full 9 seconds in their Time as Highest Bidder, regardless of when the next bid is placed in the auctions. The time is added in batches rather than in real time. Bidders are able to place manual bids, BidBuddy bids, or a combination of both.
2) If you are experiencing delays or lags with the timer, we recommend ensuring you are using a stable internet connection. We also recommend using WiFi over a data connection, if possible. If you continuously run into similar issues, please reach out to us at support@dealdash.com and we will get our technical team involved to further assist as well.
3) We have an excellent compliance team that ensures our terms of use are followed. If you suspect any user of breaking our terms, please let us know and we will pass all the information for our compliance team to investigate.
Please don't hesitate to reach out to our Happiness Team if you have any further questions or concerns, we are here for you 24/7!
Recently I have experienced technical errors in the site. I bid on a keurig and a 600 bid auction yes both and at 4-3 seconds I attempted to place a bid and the site would not take these bids it simply did not no messages either I was very disappointed and lost several bids because of this I would be happy to tell about your great customer service for helping with this issue thank you and I would be happy to increase your rating it's just I'm tight on money and can't afford preventable errors like this-ik this ismost likely a problem on my end now reading your terms and conditions so just any support would help also I accidentally purchased a bid pack if that could be refunded if appreciate it thanks deal dash- that was my issue and they were quick to fix it highly appreciate thanks Dave
Date of experience: July 15, 2014
Bid on auctions and save. All auctions start at $0 with no minimum price reserve. Everything must go! DealDash is the fair and honest bidding site. Founded in 2009, millions of bidders have enjoyed Deal Dash auctions since.
Established in 2009, DealDash is the longest operating site of its kind in the United States. Before DealDash was founded, millions of Americans tried out 1st generation bidding fee auctions. These first generation auctions left many people with a poor experience.
After one such letdown experience, spending $50 on a pay-to-participate auction site with nothing to show for it, our founder decided to create a fair and honest alternative to bidding fee auctions, where losing bidders don’t have to lose the money they spent bidding. That is how Deal Dash was born in 2009. Today, over 1,000 brand named products are discovered and won by customers every day!
Bid in our online auctions to catch a deal and if you don't win the auction, you can buy it now and keep on bidding!
Hi Sandy! Thanks a lot for your review! We do our best to maintain a high standard of customer service, and we're happy to see our efforts have improved your experience on the website.