James was able to solve my problem with exceptional customer service.
Good final results but agonizingly long process to get there.
I love it when the "congratulations" box pops up and sparkles!
It is fun and exciting. I've gotten a lot of nice items.
I am so addicted to Deal Dash! Awesome items that are received quickly!
Andrew was excellent, patient, and knowledgeable about how the site works.
I've never before received such prompt and courteous service.
Purchased a few hundred dollars and won one 15 dollar gift. I was disappointed
Speedy customer service. Response within 5 minutes.
Seriously what is the customer service I should comment upon
Hi Brent,
I'm sorry to see the negative 1 star rating and wanted to reach out to help. Our records indicate you've contacted our customer service team on two occasions via email (Jan 14th & 16th). We replied back to you both times the same day with your user name and password because you told us you had forgotten it. Did you ever see those email replies? Based on your comment I assume you did not.
Good to see you've been able to login as I see you've recently been bidding in some auctions, mainly large LCD televisions. Those are some of the most popular items therefore generally attract more bidders however if you want to bid on those I recommend focusing all of your bids on one auction at a time and if you don't win, buy the item to get your bids back.
I'd be happy to talk with you further about bidding tips and advice on how to have the best experience and would love to know what we can do to improve your experience and rating of our service. Here's a good site with articles written by experienced bidders which you may find useful: http://www.dealdashreviewed.com/.
Thank you, Dave
Overview
DealDash has a rating of 4.5 stars from 4,472 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealDash most frequently mention customer service, gift cards and penny auction. DealDash ranks 1st among Auction sites.
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- Maple Grove, MN, United States
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Business History
After one such letdown experience, spending $50 on a pay-to-participate auction site with nothing to show for it, our founder decided to create a fair and honest alternative to bidding fee auctions, where losing bidders don’t have to lose the money they spent bidding. That is how Deal Dash was born in 2009. Today, over 1,000 brand named products are discovered and won by customers every day!
Bid in our online auctions to catch a deal and if you don't win the auction, you can buy it now and keep on bidding!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Paula, we're sorry to hear you are disappointed. It looks like you won a $15 gift card plus three more auctions, however exchanged those for more bids. It's disappointing for us to see that you are disappointed with your shopping experience therefore have returned 220 bids to your account for a second chance and provided you with a full refund of your initial payment.
We hope you'll have a better experience and remember if you don't win an auction simply Buy it Now to get your bids back free!