• DealDash

DealDash

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Overview

DealDash has a rating of 4.4 stars from 4,434 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealDash most frequently mention customer service, gift cards, and penny auction. DealDash ranks 1st among Auction sites.

  • Service
    192
  • Value
    177
  • Shipping
    151
  • Returns
    115
  • Quality
    161

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 77.1%
Positive
74
Neutral
5
Negative
17
68
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How would you rate DealDash?
Top Positive Review

“Clothes”

Marianne A.
9/5/24

Just about all the clothes I have won and received have been too small regardless of their being marked large. I am a large for all the clothes I buy so something is wrong with the sizes you received. Other than that, I love the items I have won on your site.

Top Critical Review

“They do not make it easy to win things”

Lisa A.
8/2/24

I hadn't been on in a while so I thought I would try it again. It's still exactly the same. No fair rulings back and forth. The same people win all the time.

Reviews (4,434)

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Timeframe

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Reviews that mention popular keywords

deal dash (720) customer service (746) gift cards (203) customer support (98) auction site (169) bid buddy (74) credit card (46) people bidding (22)
Thumbnail of user jaysond11
11 reviews
35 helpful votes
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May 17th, 2014

My wife bought a bid package and when we arrived at the site only two auctions to bid on. So we bid and won immediately. Looks like they force you to a page where you can win right away to suck you in. Once we won we had access to all auctions and could not win again. Unethical...

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Jayson, the first auctions you saw were beginner auctions. These are shown first to introduce you to the site and help get you started with a better understanding about how the auctions work. After you bid and win a beginner auction you are directed to the main auction page where you can bid on all other auctions. Beginner Auctions are available to everyone who has won less than four auctions. I'd love to talk with you on the phone more about how the site works and improve your family's experience. Unfortunately I did not find an account registered under the user name you provided. Please send me a message at your earliest convenience! Looking forward to hearing from you!

Thumbnail of user dianek18
1 review
1 helpful vote
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May 4th, 2014
Verified purchase

I was uncomfortable when I signed up for bidding. When I contacted DealDash they were immediate in the response and closed my account w/money returned. I was please and relief that they responded so favorably. As a timid user of the internet auction system, their response made me confident and comfortable that DealDash is an honest organization.

Thumbnail of user maureena8
2 reviews
0 helpful votes
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July 16th, 2016

This site is great. I won a $10.00 gift card for Dunkin Donuts and one for Burger King for a penny. The best thing I have won so far is a purse. I had tried several times to win it with no luck. When I did win there was a special. I got it for a penny with free shipping. I love it.

Thumbnail of user tomy12
1 review
2 helpful votes
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December 7th, 2013

This is the best penny auction website! They have the best customer service, and their shipping is unbelievably fast. I have often received items with a few days of winning an auction, and never longer than a week.

Thumbnail of user johns1075
1 review
11 helpful votes
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December 1st, 2015

Don't believe all the 5 star reviews on this site for dealdash. Check the Better Business Bureau and actual independent review sites for the truth about this company. Don't waste your time or money on this carnival scam.

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi John. I would like to invite you to take a moment and to read our Audit Conducted by Ernst & Young:
https://dealdash.files.wordpress.com/2014/12/dealdash_ey_audit.pdf

On a separate note, we have a maximum standing of A+ on the Better Business Bureau, and get periodically audited by independent third parties.

Thumbnail of user kimw34
1 review
0 helpful votes
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April 15th, 2014
Verified purchase

I have been a DealDash customer for the past year and have won several auctions. Over the last year, I have contacted customer support several times during this year and they have always been extremely helpful. Along with being helpful, every representative I've ever dealt with has been super friendly. Customer service is very quick and knowledgeable. I often times recommend DealDash to my family and friends.

Thumbnail of user samuelb34
1 review
1 helpful vote
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August 31st, 2013

Tried deal dash today for the first time and it didn't turn out very well, I was bidding on a item and the counter went to zero for about 3 seconds, my wife and I got excited that we had won and then the counter went back to 10 seconds, not sure how you can win on this web site. It was my first time bidding so I'am trying to get Deal Dash to give me a 100% refund since I 'am not happy and that is thier policy.

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Samuel! I'm sorry to hear that you didn't enjoy your experience on the website. You're of course entitled to a refund on your first purchase.

If you haven't received it please send me a personal message and I'll look into your case and make sure it gets resolved.

Thumbnail of user stanh139
1 review
16 helpful votes
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April 3rd, 2023

I recently bid on a 425 bid package. I purposely entered the bid late. Another bidder started long before me and must have placed more than 425 bids and couldn't have possibly come out ahead. I finally quit bidding, and someone else (third party) won. WTH DD are you putting Sleeper biders in the auctions just to bid us up?

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Stan, thanks for your comment. The winner in an auction is determined when the timer hits zero seconds, meaning the last bidder who placed the bid would have won the auction. Users can use our automated tool Bidbuddy to place bids for them and we recommend users to use Bidbuddy, as it guarantees the bids will be placed into the auctions. Just reach out to us directly and we will be more than happy to further investigate the auction for you.

Thumbnail of user alanr314
1 review
20 helpful votes
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June 2nd, 2020

Sorry but this site is a scam! Their pennies really cost you dollars! It's not a penny site whatsoever. Impossible to win auctions when they have robots up bidding you up. Don't bother with this SCAM of a site. Going to a lawyer to file a class action lawsuit. This site needs to be taken down!

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hello Alan,

My name is Laura from our customer happiness team here at DealDash, I am so sorry you feel this way, let me try and help:)

Fair & Honest is a symbolic capture of DealDash's core values, these values start and end with our commitment to being humanistic.
I would love to show this to you, as it seems you've had a negative experience. How can we help?

I encourage you to reach out to us directly so we can work together to change your experience and get anything any of your ongoing problems with our service fixed.

Phone: 855-455-3325
Email: support@dealdash.com
Live chat available using the contact support button on the webpage

For now, please let us know if you have any other questions or comments for us. Our Customer Support Team is available 24/7 to help out via phone, chat or email.

Thumbnail of user djt
1 review
0 helpful votes
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April 15th, 2015
Verified purchase

I bought a pool fountain from the auction site and when it came I was so excited... The quality of the fountain however was not to my standards and would not make it with my kids playing in the pool at the same time. I emailed DealDash and told them about my problem. DealDash contacted the pool fountain company and had them issue me a prepaid shipping label and a refund for my buy it now price. What a great experience with customer support...

Thumbnail of user jamess235
1 review
1 helpful vote
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March 7th, 2015
Verified purchase

I was confused with the initial $75.00 charge and asked to get a refund. Customer representative Graham handled my request quickly and efficiently. Very pleased with the service I received from Graham.

Thumbnail of user linday4
1 review
0 helpful votes
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August 17th, 2013

I foolishly tried this site out and won a few piddly things, but when I had a problem with the "BidBuddy" freezing, customer service tried to put me at fault. They would not even offer to give me back the bids I lost because of the glitch. They would rather lose my business. Well, they did. This is basically online gambling. You will lose much more often than win... trust me!

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Linda, I'm sorry you experienced a delay using the BidBuddy. As the service operates over the internet there can sometimes be unexpected network issues. We have a 100% refund guarantee on your first purchase and I'd like to help ensure you receive yours and investigate what has happened. Please send me a message with your username so I can find your case file to assist you further. Sincerely, David

Thumbnail of user timm180
1 review
2 helpful votes
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April 6th, 2015
Verified purchase

I won a bid for a $10 Wal Mart gift card. After some weeks I did not get the card so I sent a e-mail to DealDash. They advised me that they would get me another card or I could take 150 free bids. I took the bids and think that, that was more than fair.

Thumbnail of user disappointedf
1 review
1 helpful vote
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January 28th, 2014
Verified purchase

I went to the site, look at some items, placed some bids on a couple of items, had a couple of people bid jumping on me so I left. It's ridiculous the way people bid on items now. Like hogs on slops... it's no fun any more. That's why I have had over 700 bids for a year now. The same with Quibids... it's just not fun anymore. To many people with different IDs that come in and win the best items and come back with a different ID and win again regardless of the cost. BULLIES! Show offs... I can keep my money or go to town and pay full price locally instead of on a web site.

Thumbnail of user liorl
1 review
1 helpful vote
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September 1st, 2013

IT'S A SCAM! Do not waste your money here, i was online at all time ALL DAY and saw how the system took this out my hands, this site is BS! I'm out $250 and will be disputing this with pay-pal. Do yourself a favor don't waste your time here. Lior. NYC. T review if you are affiliated or have a conflict of interest with this website.

Thumbnail of user ayeshas7
1 review
1 helpful vote
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August 21st, 2017

DealDash is an online bidding site. It takes some time to learn the proper way to bid, but you can win some high quality items for great prices. I have won several items including Schultz earphones, a Senz umbrella, a wok, Cate and Chloe jewellery and more. All items were high quality and I paid a pretty decent price... and that includes the bids I bought and lost on other auctions. Try it out! It's fun and addicting!

Thumbnail of user rickg467
1 review
8 helpful votes
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April 9th, 2021

I have done many auctions in my life, dealdash is the only auction that when you bid and you don't win you loose all the money you were working with! This is NOT the way real auctions work! Since when that when you bid and don't win you loose your money. This is nothing but a scam & big money grab! I would not recommend this auction site to my closest friend! It's a steal your money auction!

Tip for consumers:
Don’t waist your money!

Products used:
Lost all monies & no product!

Service
Value
Shipping
Returns
Quality
Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Rick,

Thanks for your review, I'm very sorry for the inconvenience.

DealDash does operate on a pay to bid model, where bids are required to be purchased. However, we do offer a full money back guarantee on the first bid pack purchase and a Second Chance Guarantee for your first win!

DealDash has been in business since 2009, and the integrity of our auctions is our top priority. We stand by our motto of "fair and honest" auctions, and would never do anything to cast this into question. With over a million registered users, we are the leading company in this market in America - that success would not be possible without a total commitment to integrity.

Feel free to reach out to us anytime at support@dealdash.com, have a great day!

Thumbnail of user deborahh21
1 review
3 helpful votes
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December 13th, 2013

I came across this website by accident one year ago while traveling to Japan, and I love it! I won my first auction very quickly and thought to myself, that this couldn't be real, but with Dealdash refund policy (for new bidders) if you aren't delighted you can get a refund (read their 90 day policy), I figured that I didn't have anything to lose, and continued to play. I love the free shipping and the great customer service too!

Thumbnail of user markt76
1 review
2 helpful votes
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March 10th, 2015
Verified purchase

I have been a DealDash customer for some time. I do not have access when a lot of your items are put up for bid, therefore there are times that I would have bid on an item, only to find out that the bidder selection is already full.
I have only won a couple of your items.

Thumbnail of user janetb20
1 review
1 helpful vote
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February 5th, 2014
Verified purchase

At first my experience with deal dash was pretty bad, they had a lot of issues and I had a very disappointing Christmas. They really did their best to make it up to everyone. I stayed with them and gave them the benefit of the doubt and this last summer, due to circumstances beyond my control, I didn't have a chance to pay for some items I had won in the auctions. I contacted support and they gave me another 2 weeks to pay for the items. Ever since they were on time with my deliveries and my experience has been awesome, I tell everyone I know about deal dash. I intend to keep on doing that for a long time. Thank you again deal dash

Janet Baragone

Thumbnail of user donnak7
1 review
6 helpful votes
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June 17th, 2012

I have only been a member of this site for a short time. I', m new to Penny Auctions and wanted to commend DD for thei great customer service. They respond quickly and take care of the issues quickly. I recently had a shipment that did not arrive. I emailed the Customer Support team and they tracked my shipment and it is now on its way. They are very professional and I enjoy their site. I have won some auctions and love the fact that if I don't win I can buy the auction item and get all my bids back. Not sure any other site does this. I would highly recommend this site to others and urge you to bid smart and only bid on items you would be buying if you don't win the auction until you get some experience. DealDash is a 5 star for me.

D Kelly

Thumbnail of user marlyj
1 review
20 helpful votes
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April 13th, 2018

What a joke, this site charges you 24 bucks for bids and every item worth bidding on takes 100'xs more bids to even have a chance of winning so you have to bid on bids on more bids and pay more money for more bids. Granted some players are hooked and do just that and a rare few get something for better than shopping around prices.

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Marly,

My name is James, and I am writing on behalf of DealDash's Customer Support Team.

Fair & Honest is a symbolic capture of DealDash's core values, these values start and end with our commitment to being humanistic.
I would love to show this to you, as it seems you've had a negative experience. How can we help? We have great return policies on items that our users are not satisfied with, and offer a 100% money back guarantee on your first Bidpack purchase.

For now, let us know if you have any other questions or comments for us.
Our Customer Support Team is available 24/7 to help out via phone, chat or email.

Phone: 855-455-3325
Email: support@dealdash.com
Live chat available using the contact support button on the webpage

Best,
DealDash Support

Thumbnail of user shannonh8
3 reviews
9 helpful votes
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April 30th, 2013

I love DealDash! I have won several gift cards. I have gotten a few great deals (bid 2 times and won a $25 gift card). It can be difficult to win, but if you study patterns and spend some time on strategies, you can win.

Thumbnail of user chrisj91
1 review
1 helpful vote
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November 8th, 2015
Verified purchase

I had won steaks and had not received an email. I had to make an emergency trip to the hospital and was gone for 3 day. During that time the steaks were delivered and know one was looking for them so they sat outside. I contacted Deal Dash a few days after I got home and now I have new steaks on the way. Deal Dash has always answered every email. It may not be the answer you want but if you have a problem they will explain the reason for the answer.

Thumbnail of user eds185
1 review
1 helpful vote
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February 1st, 2014
Verified purchase

It seems that every time I decide to bid on an item, the bids go on and on. I have paid the price for a lot more items than I have won by bid. I can't say that I am really satisfied considering my experiences.

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Ed, since the auctions are really unpredictable it's best to always bid on items you plan on buying anyway in case you don't win; this way you don't lose your bids. I'd be happy to talk with you to answer any questions or share bidding tips. You may also be interested in visiting DealDashTips.com or DealDashReviewed.com. Sincerely, Dave

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From the business

Bid on auctions and save. All auctions start at $0 with no minimum price reserve. Everything must go! DealDash is the fair and honest bidding site. Founded in 2009, millions of bidders have enjoyed Deal Dash auctions since.

Business History

Established in 2009, DealDash is the longest operating site of its kind in the United States. Before DealDash was founded, millions of Americans tried out 1st generation bidding fee auctions. These first generation auctions left many people with a poor experience.

After one such letdown experience, spending $50 on a pay-to-participate auction site with nothing to show for it, our founder decided to create a fair and honest alternative to bidding fee auctions, where losing bidders don’t have to lose the money they spent bidding. That is how Deal Dash was born in 2009. Today, over 1,000 brand named products are discovered and won by customers every day!

Bid in our online auctions to catch a deal and if you don't win the auction, you can buy it now and keep on bidding!

Company Representative

Thumbnail of user davido9
DealDash -.
Community Manager
Typically responds within 3 days

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