• DealDash

DealDash

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Overview

DealDash has a rating of 4.3 stars from 4,437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealDash most frequently mention customer service, gift cards, and penny auction. DealDash ranks 1st among Auction sites.

  • Service
    192
  • Value
    177
  • Shipping
    151
  • Returns
    115
  • Quality
    161

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 77.8%
Positive
77
Neutral
5
Negative
17
68
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How would you rate DealDash?
Top Positive Review

“Exceptional Customer Service”

B. F.
11/1/24

I received a damaged item. After speaking with a customer service rep and sending in photos of the damaged item, it was replaced and I did not have to return the damaged item. Very friendly customer service reps that did not give me a hassle and followed up with me to be sure this matter was resolved.

Top Critical Review

“They do not make it easy to win things”

Lisa A.
8/2/24

I hadn't been on in a while so I thought I would try it again. It's still exactly the same. No fair rulings back and forth. The same people win all the time.

Reviews (4,437)

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Reviews that mention popular keywords

deal dash (721) customer service (747) gift cards (203) customer support (98) auction site (169) bid buddy (74) credit card (46) people bidding (22)
Thumbnail of user dayled1
2 reviews
3 helpful votes
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November 21st, 2015
Verified purchase

It was my first time to visit the sight and found absolutely nothing I would bid on.
When i called to ask for a refund I wasn't prepared for the way I was treated... with exceptional service and respect! I will visit the site again and recommend it to others, thank you!

Thumbnail of user miken121
1 review
0 helpful votes
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July 6th, 2017

Excellent, very surprised to say the least, maybe flabbergasted.
DealDash has a great customer representative Jessica was very
Very nice,, very helpful, and her company should be proud to have her
As part of their team.
Thank You you again Jessica, Job well done
Mike Negron

Thumbnail of user taniay
1 review
1 helpful vote
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February 19th, 2014
Verified purchase

My experience with DeaL Dash Fine! But I think thier shouLD be a limit for a person to win items per month. Now more than 5 big tickets items. 500.00 or less 10 per month! There are certian people wnning like 30 laptops or have the money to spend to blow! People come to get a deal. I would buy it now more often if I chave a better chance to save. Only one winner!

Thumbnail of user bernieg8
1 review
0 helpful votes
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July 23rd, 2016
Verified purchase

If you were to compare spending at a retail level against Deal Dash? There is no comparison. I could never have afforded to buy all the things I have won if I had to depend upon retail. You NEED to shop Deal Dash.

Thumbnail of user vanessag5
1 review
6 helpful votes
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December 13th, 2012

I am so angry with dealdash right now. Their customer service stinks! I have sent multiple emails only to get the same generic response on all, and to top it off, the response had nothing to do with what I was emailing them about. I have many gift cards that was to be delivered by 12/12/12 at the latest. Do I have them? NO! They are Christmas presents! They had a graphic at the top of the page, which has been removed since I (and I am sure others) complained about it, that said order today and have it by Christmas. I did order and item that I did not win and my expected delivery date is between December 28th - January 20th! Take my advice, and don't waste your time. You may win something but you won't get it!

Thumbnail of user colettem2
1 review
0 helpful votes
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April 17th, 2015
Verified purchase

I was able to receive the return shipping label very quickly, however, while I was waiting for the ticket, I just decided to keep the Candles. I have a birthday coming up and the candles will be perfect. So, I decided to just keep them. DD does have some nice things to bid on. Just wish they wouldn't go so high. The deals are a little harder to come by these days.

Thumbnail of user larryl74
1 review
0 helpful votes
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July 24th, 2016
Verified purchase

Deal Dash has a Great Selection of merchandise to bid on. The auctions I was able to win I was very pleased with. The other auctions I was out bidded on most of them I was able to buy it now and get my bids back. I feel that is a very fair way to shop

Service
Value
Shipping
Quality
Thumbnail of user kevenf3
2 reviews
1 helpful vote
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January 4th, 2014

I was very pleased with the speed of the response when I wrote to customer support about the Tide that I had bought through "Buy It Now" but had never received. I got the tide yesterday and also was given 63 free bids as compensation for the delay (11/22/2013 to 1/3/2014).

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Keven, good to know this was properly resolved to your satisfaction. The customer experience is very important and we hope you enjoy shopping with us in 2014. Sincerely, Dave

Thumbnail of user elizabethp30
1 review
1 helpful vote
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April 3rd, 2014

Dealdash is having a problem with one-per-user on the 5000 bid packs and 2000 bid packs. I have been talking to support and they aren't even acknowledging the problem. It you look on the history of recent winners you will see that most of March is missing. The users that won on the dates that are missing are able to win again. This is an on going problem. I have seen many users that have won multiple time recently. Hint, if you have won before you can win again now.

Thumbnail of user michaelh259
1 review
12 helpful votes
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June 17th, 2016

I got a laptop which wasn't functioning correctly. Deal Dash.com first told me to take it to Walmart for an exchange and when Walmart told me they're nor doing it, they refused to exchange it and told me to have it repaired, when I refused to accept, they refunded all my bids and said I have a free computer! A computer that doesn't work. I told them if they cannot exchange it, they should reimburse me for the value of the laptop and not how many bid it took me to win, isn't that what any reputable company suppose to do?

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Michael,

Thank you for getting in touch. Our support team has sent you an email to follow up on your case.

If you need anything else, please don't hesitate to contact me.

Thumbnail of user ks229
2 reviews
13 helpful votes
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June 22nd, 2017

It's too bad when some people use DD as it is intended to get a good deal FOR THEMSELVES! I was trying to get a couple of items for myself or my home. But then you look at EBAY and you have the people who have turned DD into their own business... all of the "stuff" for sale and marked "new" is from DD. They are expert bidders taking from all of us who work all day and don't have time to sit and do nothing but find a new way to cheat a system and make money so someone else can't have a good deal or some fun. That's my gripe with DD. You can tell exactly who these bidders. It's to bad DD doesn't have a policy against winning and turning around and selling your items for triple or even more than that on EBAY. Just sayin!.

Thumbnail of user davido9
DealDash -. – DealDash Rep

Thanks for your comment K. S. We do not allow re-selling of our items, and this clause is included in our terms of use. Re-selling can result in account closure, and we have a dedicated team that monitors these listings. If you come across any items from DealDash you think are being re-sold, please let us know on support@dealdash.com and we will investigate.

Thumbnail of user davidf200
1 review
0 helpful votes
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August 14th, 2016
Verified purchase

Frist time on Deal Dash, The ad for Deal Dash was via my TV. Signed up a few days ago. Deal Dash is so easy to use. And the help tips are the best way to understand how it works. The price of items today are at there max. Deal Dash is the best way to overcome large price items.

Thank you

Thumbnail of user otish10
1 review
1 helpful vote
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April 10th, 2016
Verified purchase

Notice said it would be delivered by 3\31 then said it wouldn't make it till June 31st I emailed them and told them it was for my wife's birthday and they said they would see what they could do. Now it's delivering by end of the day tomorrow! Great customer service! Dealdash rocks!

Thumbnail of user annav4
1 review
29 helpful votes
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September 1st, 2011

I bought a large bidpack and having been on other penny auction websites i expected having bought a bidpack large enough to win something, but this website is just a waste of money. I have won stuff on other penny auction sites, but this one seems to make it impossible. Your best bet is to stay away. After all, do you really think anybody would spend 80 bids bidding on a 15 bid bidpack? Only robots...
It doesnt take a genius to figure that out.

Thumbnail of user chadm42
4 reviews
0 helpful votes
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August 16th, 2017

Fair and Honest bidding site!?!? About as fair and honest as today's political parties are!
If Donald Trump and Hillary Clinton teamed up to create a penny auction website together This (DealDash) would be the outcome!

Thumbnail of user inhahee
1 review
20 helpful votes
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June 18th, 2016

Stop complaining at a meaningless forum. Please file reports with every authority you can think of including your State, BBB, IRS. Launch a full investigation. When Dealdash gets raided and they find that most things on that site are:
A) not even in stock
B) Timers are randomly reset to 10 seconds to tease you
C) at least 60% of all items listed and bid on with your money don't exist, are never sold, and are won by BOTS.

I've filed several DOZEN complaints against this site and will continue to file endlessly until this company is taken offline. You should stop wasting your time complaining and do the exact same thing.

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Inhahe,

Thank you for getting in touch. I am sorry to hear about your concerns with our site. I'd like to work with you and answer any possible questions or doubts you may have. As a specific response to your concerns:

A) We do offer some pre-sale items that are not quite ready to ship.
These items are listed with estimated shipment dates shown on the auction screen, so the customer can see the shipping date of the item before bidding on the item.

B) The timers reset when someone places a bid, that is the way the site works. For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-work

C) I'd like to invite you to read our Audit Conducted by Ernst & Young:
https://dealdash.files.wordpress.com/2014/12/dealdash_ey_audit.pdf

The audit confirms that all bids are placed by real customers and all items are delivered.

Fair & Honest is a symbolic capture of DealDash's core values, and these certainly start and end with our commitment to being humanistic.

I would love to show this to you, from what I can perceive it seems as though you've had a negative experience. How can we help? Please let me know what's made you feel this way.

Sincerely,

Adrian
Community Manager

Thumbnail of user janetr11
2 reviews
0 helpful votes
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August 1st, 2013

I have bought about 350.00 in bid pks. Seems all i win are cheap inexpensive items like 10.00 gift card or $20 or $30 item, well hell i've spent 20x what these items equal, i mean its fun but not really worth it. I feel as far as anyone really knows they could have hired bidders working for them to scam people into buying bids for items they want thats more epensive, as far as there ads them people i'm sure are being paid to say how wonderful they are. Thats all i have to say, take as you see worthy. Mike.

Thumbnail of user davido9
DealDash -. – DealDash Rep

A great customer tip is to always Bid and shop for items you like! DD has a great variety of items available but always bid on items you really like and would like to buy for myself or give as a gift. This way if you don't win the auction, just buy it to get bids back and have those bids to win something else.

Thumbnail of user saram32
1 review
1 helpful vote
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February 20th, 2014
Verified purchase

I asked for a refund for the free bids. I paid and didnt get yet. I was on an hour or more and didnt win so i bought the stuff plus more bids. When i get job and have time i will come back to deal dash. Thank you..

Thumbnail of user catherineb24
1 review
0 helpful votes
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May 21st, 2015
Verified purchase

Somehow my email address at gmail was deleted. I had no way of recouping my email address nor the credits I have purchased from the dealndash website. The folks that helped me did so through email.
They updated my account AND replaced my old address with the new one.(whew). I had and have little idea what to, how to, when to. So I am so grateful for the people willing to try to help.

Thumbnail of user petep34
1 review
0 helpful votes
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August 8th, 2016
Verified purchase

I logged in to check out the site. A couple hours later I get a $70.00 charge and I hadn't bid on anything. I contacted support and they explained it was for a bid package. They happily refunded my charge.

Thumbnail of user jenniferc194
1 review
1 helpful vote
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July 6th, 2016
Verified purchase

I love dealdash. I have been able to get so many things that I thought I could never afford. Bidding is so addictive and exciting. My views of having to pay alot of money for quality things have changed thanks to dealdash.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carolem8
1 review
2 helpful votes
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August 19th, 2015
Verified purchase

DealDash is a great site to win TV's computers, smart phones etc at a fraction of their value! Beware, however if you know you are a gambler and have an addiction to it! Then like any other form of gambling, one can loose EVERYTHING! So be wise and read the instructions before you start bidding. Start with less costly items until you learn how to play the game and GOOD LUCK! I won a smart TV worth over $600 for my church for about $10.50! PS The customer support is EXCELLENT!

Thumbnail of user davido9
DealDash -. – DealDash Rep

Thanks for the feedback Carole, those are great tips for new bidders!

Thumbnail of user hpbb
1 review
14 helpful votes
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March 29th, 2016

After canceling unauthorized bid purchase, they are still trying to charge this unauthorized purchase to my account. No one from Dealdash has contacted me, this is the third day of mayhem. If you think you going to get some customer service, the reviews I have read are total lies are the participant are "Special Need", HPB

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi HPB. We offer all of our customers a full money back guarantee for the first bid pack purchase.

Can you send me an email with your username so I can pull up your account?

My personal email is adrian@dealdash.com

Thumbnail of user debbieh15
1 review
1 helpful vote
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January 28th, 2014
Verified purchase

I rarely win anything due to people teaming up and mostly due to people over bidding. I have gotten a few good deals but really have lost money. I still will try since I have alot of money tied up in bids.

Thumbnail of user thelmag
1 review
3 helpful votes
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November 19th, 2012

The site keeps freezing up and I lost 2 auction items when it froze and I couldn't bid and then all of the sudden there was a winner. Also, you are not suppose to be able to bid once it hits $5.00 unless you have already been a bidder. This is not true. I had several new bidders show up after the $5.00 cutoff that had never bid before. I also lost 200 bids after the same name kept showing up on the bid regardless of who was bidding and I was afraid to continue. I tried to contact customer server and was sent a form letter back. This website is a big ripoff.

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From the business

Bid on auctions and save. All auctions start at $0 with no minimum price reserve. Everything must go! DealDash is the fair and honest bidding site. Founded in 2009, millions of bidders have enjoyed Deal Dash auctions since.

Business History

Established in 2009, DealDash is the longest operating site of its kind in the United States. Before DealDash was founded, millions of Americans tried out 1st generation bidding fee auctions. These first generation auctions left many people with a poor experience.

After one such letdown experience, spending $50 on a pay-to-participate auction site with nothing to show for it, our founder decided to create a fair and honest alternative to bidding fee auctions, where losing bidders don’t have to lose the money they spent bidding. That is how Deal Dash was born in 2009. Today, over 1,000 brand named products are discovered and won by customers every day!

Bid in our online auctions to catch a deal and if you don't win the auction, you can buy it now and keep on bidding!

Company Representative

Thumbnail of user davido9
DealDash -.
Community Manager
Typically responds within 3 days

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