Review of DealDash: As expected
Thumbnail of user rhondak125
Wisconsin
1 review
0 helpful votes
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December 14th, 2020
Verified purchase

I've been playing this since 2012 and have won many items. It's a great way to purchase items at a low cost.

Date of experience: December 14, 2020

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    DealDash

DealDash

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Overview

DealDash has a rating of 4.1 stars from 4,444 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealDash most frequently mention customer service, gift cards, and penny auction. DealDash ranks 1st among Auction sites.

  • Service
    192
  • Value
    177
  • Shipping
    151
  • Returns
    115
  • Quality
    161

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 84.4%
Positive
81
Neutral
6
Negative
9
View ratings trends
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How would you rate DealDash?

Reviews (4,444)

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Reviews that mention popular keywords

deal dash (725) customer service (749) gift cards (203) customer support (98) auction site (169) bid buddy (74) credit card (46) people bidding (22)
Thumbnail of user peterm249
Arkansas
2 reviews
0 helpful votes
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March 29th, 2017

If you have a problem, send DealDash an email. I promise you they will fix it. They have helped me dozens of times before. And they are always very prompt in replying.
Pete

Date of experience: March 29, 2017

Thumbnail of user cindio
New York
1 review
1 helpful vote
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October 2nd, 2016
Verified purchase

I bought an item and noted that inner packaged appeared damaged. The support team member, Anna advised if damaged take photos and email support team@ deal dash and it could be replaced. Relief!

Date of experience: September 29, 2016

Thumbnail of user jdd38
California
1 review
2 helpful votes
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December 12th, 2021

So I spray $30 to have the ability to place a bid that was two weeks ago and I've yet to win anything and right when you think you have the winning bid the app crashes, this has happened 7 times in the last week alone please don't waste your money this app is a RIP OFF!

Tip for consumers:
It’s a RIPOFF

Products used:
Purchase of bids

Service
Value
Shipping
Returns
Quality

Date of experience: December 12, 2021

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi JD, I am sorry to hear you have not won an auction yet. However, DealDash has something called Second Chance Guarantee! Basically if you don't win an item with your first bid pack purchase, the bids are returned back to you for free so you can try again! Kindly reach out to us at support@dealdash.com and we will be happy to assist! We look forward to hearing back from you.

Thumbnail of user tamicah
Indiana
1 review
0 helpful votes
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July 5th, 2016
Verified purchase

Love deal dash. You can get excellent deals, as long as there aren't people jumping bids or running up the amount fast because they think they can win it easier that way. Lol

Date of experience: July 3, 2016

Thumbnail of user robertt131
New York
1 review
0 helpful votes
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July 23rd, 2016
Verified purchase

I have a problem twice with hidden packages and both times they were completely replaced. Didn't understand the process of bidding and they gave me only Ridgeback

Service
Value
Shipping
Returns

Date of experience: July 21, 2016

Thumbnail of user artl12
Massachusetts
2 reviews
2 helpful votes
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April 11th, 2014
Verified purchase

My Wife has had a few experiences that were taken care of rite away, on the other hand she just had a few that really SUCKED! She won 2 bids and it was posted as so. A week or so ago she wrote a letter to you because it said Deleted next to the item, well she didn't pick up the email rite away and was told that you didn't even have the product in inventory so you credited her account and in the future if she don't get back to you rite away she would lose everything... That is BS, Its our fault that you don't have the item you put up for bid and leave it there till the end and there is a winner. I think that is crap, Also She never saw the bids come back to her account even though we were told they did. Wanted the items anyway...

Art

Since my last review Dealdash and I have worked out some of the bugs that we experienced. I am happy to say our issues have been resolved to our Satisfaction, Actually above our expectations. Thank you Dealdash for listening to your customers and taken quick action to resolve the problems.

Thank you,

Art

Date of experience: January 29, 2014

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Art, I'm very sorry to hear this and sincerely apologize on behalf of the company the item went out of stock. I'd like to help improve this experience for you therefore will send you a private message so we can communicate further and set up a phone call. Sincerely, Dave

Thumbnail of user donnam132
Maryland
2 reviews
8 helpful votes
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May 8th, 2016

Who are the supposed people on Deal Dash today, 05/05/2016? I have 2 issues. First and foremost because I reported 'team bidders' two weeks in a row on Monday, all their fake avatars came out in a vengeance. The night was a horrible nightmare that it took years to recover... I caught the Team bidders which i copied and emailed. So why can't an intelligent woman figure it out? And repoNow today all of a sudden itdawned on me. They may have madeit. But they are all goid, i surehope. Love you! U

Date of experience: May 4, 2016

Thumbnail of user jenniferb61
Florida
2 reviews
11 helpful votes
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June 17th, 2014

My experience was not good. At first I won 4 things valued at around $80 for one cent each but spent over $30 on 200 bids and then $144 on 900 bids and just kept bidding without ever winning again and had to buy items to get bids back in my account. I wouldn't have bought those items otherwise. I now am down to around 200 bids left and don't have anything to show for the 900 bids but that. I just tried again after listening to advice on the internet with a $10 Burger King gift card but spent $8.16 which equalled 51 bids and had the automatic bidder bid buddy bidding and used up all my bids and others were still bidding... something is not right here with that. I thought it was on the news that this was legit. I asked for a refund but haven't heard anything. Last night was my first experience with this. I feel I should warn others as I am losing money with this and not seeing anymore bargains no matter how hard I have tried. Also I got an avatar of a man's head in a yellow construction hat which is not what I picked... I picked beautiful flower.

Date of experience: June 14, 2014

Thumbnail of user davido9
DealDash -. – DealDash Rep

I’m sorry to hear your first experience was not good and for any misunderstanding about how the auctions work. I’ll try and help explain a bit about the auctions, however if you have any other questions please let me know so I may assist you. You can send me a direct message via SiteJabber, reply to the email I sent you, or send a new message to our customer support team.

The auction bidding always continues until no new bids are placed. Each individual bidder can decide how many bids they would like to use to try and win. A good bidding strategy is to only use the number of bids which value the price of the item and not exceed that. After reaching the equal value point, it’s better to use the Buy it Now option to get back your bids. This way you don’t lose any bids and you also get the item you wanted with free shipping.

We were established in 2009 and list over 1,000 auctions everyday! Regarding our refund policy, all customers are entitled to a 100% money back guarantee on their first bid pack purchase, even if the bids were used. However, subsequent purchases are only eligible for refunds if the bids have not been used. Therefore, we’ve gone ahead and issued you a full refund of your initial order. We hope you enjoy your shopping and dining experience with the gift cards you received and welcome to you come back and try again. We're available to assist with any questions and happy to provide advice on how to play.

Thumbnail of user micheleb38
Arkansas
1 review
1 helpful vote
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September 18th, 2015
Verified purchase

I erringly thought I was getting a free trial only to find out that I had actually bought a bid package! I do not have internet service at my home at this time and didn't think I could adequately use the service, so I requested a refund. Within LESS than 24 hours I received a response from a rep and refund was in process, and was even told I could use the bids I had left without interfering with the refund request! What a wonderful opportunity and with absolutely NO HASSLE whatsoever! I will definitely become a member once I have internet at my home, and will recommend this company to all I talk to, and that's a lot!

Date of experience: September 14, 2015

Thumbnail of user jamir3
Texas
2 reviews
0 helpful votes
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December 3rd, 2014
Verified purchase

I won a great prize for an amazingly low price on DealDash then I somehow failed to pay for my prize correctly. When I did not recieve my prize, I discovered the problem and frantically contacted customer support and ask for help to get my item. Within a day, I was contacted and offered another chance to purchase my item! I cannot thank DealDash enough for allowing me to get my prize! Now that's a FAIR DEAL in my opinion! Thank You, Thank You, Thank You!

Date of experience: November 30, 2014

Thumbnail of user johnr148
New York
2 reviews
0 helpful votes
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March 19th, 2014
Verified purchase

Once my bids run out, I will not buy more. I feel some of the items are ran up by staff. Funny how I won my first experiences, but then things get blown out. Don't know who is worse, you are Bidzid

Date of experience: March 19, 2014

Thumbnail of user kimberlya10
Alabama
1 review
0 helpful votes
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August 7th, 2014
Verified purchase

I am new to the penny auction concept. DealDash provides you with tips and videos on how to bid and even strategies to win. I won a $10 gift certificate to Burger King for 1 cent! I love this! (-;

Date of experience: August 4, 2014

Thumbnail of user coryp12
Connecticut
1 review
0 helpful votes
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February 5th, 2017

I do like deal dash but don't have the time to bid and save money on products. So I asked if I could get refund and they refunded everything that I wanted. I will do business in future very pleased!

Date of experience: February 5, 2017

Thumbnail of user johnc923
Colorado
1 review
20 helpful votes
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February 3rd, 2018

DONT WASTE YOUR MONEY there only a few good items and they will cost you more then it cost to just buy that *******@amazon 30 bucks I spent and got a 10$ gift card that I had to pay 1$ for crazy scammer site do not waste your bucks

Date of experience: February 3, 2018

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi John. Sorry to hear you didn't enjoy your experience on DealDash. DealDash has a 100% money back guarantee on your first Bid Pack purchase, and a Second Chance Guarantee. If you try us out and don't win an auction with your first bid pack, we'll return the bids back to your account free for a second chance at winning a great deal.

If you're still not satisfied with your DealDash shopping experience, we'll be happy to refund your first Bid Pack purchase (within 90 days of purchase), no questions asked. You can even keep the bids in your account and items you may have won.

If you want more information, you can give us a call on our toll-free number: 855 455 3325

Thumbnail of user mikeh290
Connecticut
1 review
0 helpful votes
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February 13th, 2017

THEY HAD AUCTIONED FLASHFORGE 3D PRINTERS WHICH THE CHINESE COMPANY FLASHFORGE REQUIRES THE SELLER TO BE RESPONSIBLE FOR WARRANTY SERVICE. DEALDASH INSTEAD HAS THIS BIZARRE REQUIREMENT FOR WINNERS TO SEND THEM A VIDEO OF THE ISSUES AND THEN WILL NO LONGER RESPOND TO GET THE REPAIRS DONE! MY FLASHFORGE ARRIVED IN NON-WORKING ORDER AND NOW THEY REFUSE TO FIX OR REPLACE IT!

Date of experience: February 13, 2017

Thumbnail of user carolynp29
Michigan
1 review
0 helpful votes
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July 23rd, 2016
Verified purchase

EVERY DEALING WITH DEAL DASH HAS BEEN GREAT! I I RECEIVED DAMAGED CANDLES AND RECEIVED EMAIL THAT THEY WHERE REPLACING THEM. I BROKE MY NECK IN A CAR ACCIDENT, DEAL DASH IS A BETTER ALTERNATIVE THEN WATCHING TV ALL DAY. I WISH I HAD MORE MONEY I CAN SPEND FROM MY I LIVE ON DISABILITY AND A PENSION I GET FROM DELTA AIRLINES

Date of experience: July 21, 2016

Thumbnail of user randalb6
Arkansas
1 review
0 helpful votes
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October 6th, 2016
Verified purchase

I mistakenly purchased bids during registration. Dealdash.com customer service was very quick to resolve the issue and make things right. Excellent customer service!

Date of experience: October 3, 2016

Thumbnail of user karlr100
Michigan
1 review
6 helpful votes
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March 7th, 2021

The house rules state that Team Play (2 accounts working together to run off other bidders) is strictly forbidden. As they do this they keep increasing levels and receive free bids. They exchange their wins for free bids. They can then use these free bids to pull the scam again and again and again. I watched this happen over and over again. I noticed one user who was obviously doing this had won an automobile after placing hundreds of thousands of (free?) bids on one auction.
I have to wonder how many people are scammed out of paid-for bids by a person who has a million free bids to use?
The site says they use sophisticated software, monitoring systems and safety protection measures to detect bidders who are not complying with this policy.
I don't know how sophisticated it can be. I spent an hour looking at recently won auctions and found dozens of probable Team Play. I can only see the last 80 seconds of bidding and see the same thing (and sometimes the same bidders) winning with the same pattern:
3 people using BidBuddy, one finally gives up and then another drops out seconds later producing a winner.

Tip for consumers:
Proceed with knowlege.

Products used:
Auctions

Value

Date of experience: March 7, 2021

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Karl,

Thank you for taking the time to get in touch with your concerns.

My name is Erin and I'm replying on behalf of the DealDash Happiness Team.

I’m sorry to hear you’re questioning some of the auctions. I can assure you we have an excellent Compliance Team that keeps a very close eye on all users and auctions. They work diligently to make sure all the rules of DealDash are followed; if anything is found to be in violation of our Terms of Use, we take immediate action. But we still like to check out anything a user finds suspicious.

Kindly reach out to us with your concerns if you have not already done so. We are available 24/7 to help out via phone, chat or email.

Phone: 855-455-3325
Email: support@dealdash.com
Live chat available using the contact support button on the webpage
Facebook Messenger

Hope to hear from you soon!

Thumbnail of user paull179
Illinois
1 review
0 helpful votes
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April 8th, 2024
Verified purchase
• Updated review

Was amazed with how customer service, handled everything fast and very helpful. I would LOVE to do a commercial for you!

Date of experience: March 29, 2024

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Paul, thank you so much for your review! We're glad to hear we were able to provide you great support - this is always our goal! Thanks so much for your interest in being in our advertisement! I've passed this along to our team! If you ever need any further assistance in the future, please don't hesitate to let us know. Happy bidding!

Great People
March 30th, 2024
• Previous review

I'm new to the site 85 days, I have found the people Very helpful and the site has great deals. Better then Qbids

Date of experience: February 22, 2017

Thumbnail of user mariano41
Ohio
4 reviews
0 helpful votes
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April 7th, 2024
Verified purchase

I've never had a disappointment with my winnings at Deal Dash. The quality is top-notch and always very high end items.

Date of experience: March 28, 2024

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Marian! We truly appreciate your tremendous review. Your kind words inspire us to continually provide the best for our wonderful customers. Remember, we're available 24/7 whenever you need assistance. Happy Bidding!

Thumbnail of user venusm
Texas
1 review
3 helpful votes
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April 29th, 2013

I guess I didn't have anything better to spend $30.00 on. Usually I am very good with my money and don't fall for scams, I must have been tired from a long week at work. So you pay to bid, and you bid, and the timer starts over with each bid, so these bids can last for hours, okay let's say for example this is legit and you get something/win an auction - do people include the cost of their bid plus how much they invested in their purchase to bid, and the hours invested by the computer as they bid back and forth. Next time I will just go to an auction. I could have done so much more with my time and money. I am truly disappointment in dealdash, disappointed in my lack of judgement, and disappointed for the disregard on how much more I value my time. I noticed someone won the auction for a $10.00 walmart card for $6.57; however how much did that individual pay for bids. Perhaps the time to bid is in the wee hours of the morning, I will in - in my dreams. A fool and their money are soon parted. Today I was a fool.

Date of experience: April 29, 2013

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi Venus, thank you for your feedback and we're sorry to hear DealDash is not for you and for the low rating you gave us, that's certainly disappointing to see. Shopping on DealDash may not be for everyone, however there are millions of Americans that love the experience and chance to get a great deal here. If not shoppers can buy the item at regular price and get all the bids back to try again for that next deal. Huffington Post has said DealDash is turning shopping into a game! We have a 100% money back guarantee on your first purchase - no questions asked, so since you're so unsatisfied please email refunds at dealdash.com within 90 days to get your money back. Our customer support team is also available to help with any questions. We hope you'll reconsider your negative rating. Thank you.

Thumbnail of user williamk107
California
1 review
0 helpful votes
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January 20th, 2017
Verified purchase

These guys are very honest and more than generous in arbitration. I had 1st wanted to quit but then I was treated so well I think I'll stick with the program. I hadn't even given the chance.

Date of experience: January 20, 2017

Thumbnail of user anthonyk693
Florida
1 review
0 helpful votes
  • Send Message
January 26th, 2022
Verified purchase

I have been a member of DealDash since December 12,2012. During that time I have won over 300 items. For the most
Part, everything has been great. However, after doing this for so long, problems do happen. I have had a few problems with damaged packages, wrong items shipped to me and even had someone hack my credit card to try and buy a $20,000 boat. The few times I did have a
Problem with DealDash, the Support team always took care of the problem. I have never been let down by their quick action and follow-up
To get the problem fixed. When a problem did arise, the support team always express concern and was always helpful in trying
To find out what happen to fixed the error. I always came away satisfied for the few times I did have a problem. When I read that someone is complaining that DealDash is not an honest bidding auction, I shake my head in disagreement. When someone new complains that they never win and this site must be fixed, I've seen the support team return their money on the bid packs they bought on the spot. I'm here to tell everyone that DealDash is the most honest and best bidding site, by far, that I have ever used. The line of communication between the bidder and the support team is outstanding and second to none. The company and customer support get 5 stars from me.

Date of experience: January 26, 2022

Thumbnail of user davido9
DealDash -. – DealDash Rep

Thank you for your kind and fantastic review Anthony! We are truly grateful for the kind comments regarding our happiness team, DealDash LOVES you <3 and we are here for you 24/7!

Thumbnail of user unclenickm
Ohio
1 review
0 helpful votes
  • Send Message
January 24th, 2015
Verified purchase

I won an auction; got confirmation withing minutes; received shipping information within 24 hours; and received my product within 5-7 business days. A very good experience.

Date of experience: January 21, 2015

Thumbnail of user mhda1
Indiana
1 review
11 helpful votes
  • Send Message
December 6th, 2018

It is a long story but it worth to read to be careful and not to fall to this type of a very smart scam. My wife she is a housewife I love her to the moon and back we are a real happy family! The beginning of this year she found about this website and she used even my phone to play with it which is I thought it is just a game but no it is not! I told her please don't believe those staff and I was so busy working full time+ part time job. I am a hard worker and we have a big debt. I thought she quit already following this ridicules things and all of sudden I found out yesterday that she still using this thing. It is totally wasting time and money! They want you to buy bids by thousands to win something could cost 200 $! They are just playing the people in such an ugly way! I checked this morning their website you will find easily who is winning most of their big competitions same names, same people! How come one person win at least 4 auctions with the same exact amount of money and bids?

Date of experience: December 6, 2018

Thumbnail of user davido9
DealDash -. – DealDash Rep

Hi,

Thank you for your most honest, invaluable feedback here and I'm sorry to hear that you feel that way.

I want to start this conversation by inviting you to read our audit, independently conducted by Ernst & Young:
https://dealdash.files.wordpress.com/2014/12/dealdash_ey_audit.pdf

Fair & Honest is a symbolic capture of DealDash's core values, these values start and end with our commitment to being humanistic.

I encourage you to reach out to us directly so we can work together to change your wife's experience and get anything any of your ongoing problems with our service fixed.

Phone: 855-455-3325
Email: support@dealdash.com
Live chat available using the contact support button on the webpage
Facebook Messenger

For now, please let us know if you have any other questions or comments for us. Our Customer Support Team is available 24/7 to help out via phone, chat or email.

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From the business

Bid on auctions and save. All auctions start at $0 with no minimum price reserve. Everything must go! DealDash is the fair and honest bidding site. Founded in 2009, millions of bidders have enjoyed Deal Dash auctions since.

Business History

Established in 2009, DealDash is the longest operating site of its kind in the United States. Before DealDash was founded, millions of Americans tried out 1st generation bidding fee auctions. These first generation auctions left many people with a poor experience.

After one such letdown experience, spending $50 on a pay-to-participate auction site with nothing to show for it, our founder decided to create a fair and honest alternative to bidding fee auctions, where losing bidders don’t have to lose the money they spent bidding. That is how Deal Dash was born in 2009. Today, over 1,000 brand named products are discovered and won by customers every day!

Bid in our online auctions to catch a deal and if you don't win the auction, you can buy it now and keep on bidding!

Company Representative

Thumbnail of user davido9
DealDash -.
Community Manager
Typically responds within 4 days

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