Decluttr

On 03/20/20, I bought a "refurbished" Motorola G7 play. It arrived on 03/25/20. I tried setting it up but quickly discovered it had a Google security lock on it. I had never seen or heard of it before. Kept asking me to enter the original email that was associated with the phone. I called Motorola within 30 minutes of the phone delivery to see if they could tell me how to get the Google lock off. They could not because it's a security lock. They advised me to contact Google. I called Google and they could not help either. I was then advised to return the phone for refund or replacement. I emailed decluttr, they provided a return shipping label. Now today, 04/02/20 they are refusing to refund my money and accusing me of the Google security lock. It's not mine. I'm beyond livid. Hopefully this will be settled in the honest and fair way by them providing a full refund.

Edit: 10/28/20-
I received notification of a "helpful vote" and realized that I never updated the ending to this experience.
So basically decluttr absolutely refused to provide a refund. Luckily I had paid through PayPal, so I disputed the charges. I was able to provide the proof of me calling Motorola and Google, and the reason I called. I just made another short call to both companies to ask if they could send me proof of my initial call to them and had them email me a short overview. I submitted everything to PayPal and they refunded me within a few hours. A few days later, after reporting decluttr to the BBB and FTC, I received an email from Veronica telling me they had decided to refund me. Even that was a lie, they never initiated the refund, it was taken without their consent by PayPal.

I would not recommend anyone purchasing anything from them however if you choose to do so, please use PayPal as your payment method so you have a way to dispute the payment and get a refund if any problems arise. I absolutely believe that past buyers and potential sellers of electronics should get together and start a class action lawsuit against this company. They are nothing but a scamming company with no morals. It's crazy. They need to rectify the issues and be forcefully shut down permanently.

Can I give a -7 rating? Still have not seen the phone that they said they were shipping back. I'm sure it's just that freak blizzard that hit Georgia and shut down the pony express that must be bringing my phone back. Here's how it works: they offer you more than any other site for your phone so you will pick them (should have been red flag 1), you send it and then they respond that it is not in the stated condition so you get offered a fraction of the offer. I was told my screen was broke upon arrival, I'm sure it was... pretty sure a humming bird egg would have made it as well as I wrapped that phone. I chose to decline the offer so they would send my phone back. They gave me a tracking number but when you check on it, the shipping company has not received it. I would love to call them but they do not have a phone... maybe they should activate one of these phones that they are not returning and use it for a business phone... just sayin'... You will get emails saying they have shipped it but the shipping companies never show having received it. I would actually feel better if they would just send me an email that says "Gotcha" and I would just move on and give my kid the money he/she thought they were going to get for their phone If nothing else it is a great teaching point for my kid about how some people operate. By the way check out the site sitejabber.com for some interesting reviews. My experience is the same as many others. Oh well I'll keep you posted on my progress with a weekly review. Thanks and have a very Merry Christmas... assuming you aren't waiting for a phone or cash for Christmas from decluttr, if that be the case you better scramble for something else... quick, only 4 more shopping days.

Still haven't received my money. Sent a book of 30 books. Offered $8. Still haven't received money. SCAM. DON'T FALL FOR IT.

For 20 cd's that decluttr valued at $14.07, the same items on Discogs were valued at $139.00!
What the hell is that!?

Had to send 3 emails for return label. Threatened not to refund since phone was locked since phone dead.

Stole my ipad and refused to pay. Customer service is the worst won't help at all. Stay away from this company.

They did receive the phone and I have been trying to get paid for a month now. Nothing but run around Do Not Trust them. Scam

It took a couple of weeks and multiple emails including copies of UPS shipping information but I finally received the promised payment.

I am an eBay seller and decided to use Decluttr to clear some inventory and space. I had in total sent in 7 boxes and around 90 items total over the period of a few days. One of my boxes was a box of 11 books. I did not receive a payment. I checked the tracking and it was late for some reason making it to Decluttr. All the boxes I sent before and after that particular box made it days before this one box. I figured I didn't receive a payment because the box was just late which is weird since I mailed it with two other boxes that made it earlier. After sending a complaint for not getting a payment for the one box, I got a message that 3 of the books were "missing". Those three books were all college text books that weren't your usual. 10 or. 15 book. Even though I purged these books as an eBay seller, I knew they could eventually sell for $30 or more on eBay. I purged them anyway needing to circulate inventory. My payment is being held up due to the books missing from my box. I can only conclude they were stolen by a book seller while the box was in route that recognized the shipping label was to Decluttr and needed to source books during the lockdowns or maybe a Decluttr employee may have stolen it themselves. These ARE just allegations but the fact that 3 college textbooks which ARE valuable to resell went "missing" and I may not get a payment is ridiculous. I have more inventory I want to send in but will likely use another company since I don't think this will be resolved in a manner that will satisfy me. Maybe Decluttr can prove I DID send those books in by matching the weight of the box from UPS vs the combined weight of the books on the order in total. 3 textbooks missing would cause a 4-ish pound discrepancy. Not happy.

Jokes, scam artist. I will be reporting you thanks for participating with this FBI look up investigation. It's time to stop the madness. Ttys

I ordered 2x iPhone XS and 1x iPhone 8. Both iPhone XS were ordered as "Good Condition" and they are okay, although one of them has had it's battery replaced by a third party rather than Apple themselves and the side effect of this is that there is always an annoying notification badge on the settings app within iOS and it says something along the lines of "Unable To Verify That There Is A Genuine iPhone Battery Installed", which is, in my opinion, very annoying. The other iPhone, seems all fine but it only has 83% battery health and I was hoping for a bit more. But I mean, I guess that is what you would expect for an iPhone of this age. The final complaint with the iPhone XS's is that both of their on/off buttons aren't as clicky as they should be. I am not sure what the reason for this is, but I know that they should be clickier.

Now regarding the iPhone 8 that I bought in the supposed "Pristine" condition, I was utterly disappointed. It was in a worse state than the iPhone XS's and it has scratches and marks and doesn't look like it was even cleaned before being sold. Other than that, it has 90% battery health and seems to work fine.

I personally have had a much better experience with "Amazon Renewed" and I think that everyone should try that before they use decluttr. I am not impressed.

Regards,
Hudson

Hello Kajal: I am very disappointed with the way my request for my refund is still NOT credited to my Amazon account and also that you have NOT replied to my request that I sent again yesterday. I called Amazon customer service to ask them for assistance and they do NOT have live on-line representatives to take telephone calls due to the COVID-19 situation. Please look into this matter and help me get my $8.91 refund posted back to my Amazon account immediately.

Ntombifuthi and Kajal:

Please re-check... the $8.91 refund you claim that you sent to me on May 9th, 2020 must have been sent to someone else.

I just checked my Amazon account a few minutes ago today at 11:00 am 05/17/2020 and my $8.91 refund (you claim was sent to me on May 9th, 2020) is NOT POSTED to my account even now.

I have repeatedly told Decluttr Store that if they had processed my $8.91 refund as they claim, I would have seen it applied back to my Amazon account back on to my Amazon Gift Card balance by now. I paid for this item with a Gift Card Balance I had on my Amazon account. I have repeatedly checked on my Amazon Gift Card balance since May 5,2020 (and today is May 17,2020) and my $8.91 refund IS STILL NOT Applied to my available gift card balance on my Amazon Gift Card account. I also checked with Amazon Customer Service with an on line CHAT and they DO NOT see the $8.91 refund applied to my Amazon account. So the ethical thing to do is that Decluttr make another $8.91 refund to me. Thanks.

They sent the wrong item and asked me to ship it back. I didnt trust them enough to return the item without tracking so i paid 4 times what it cost to ship without... just so i could have protection against being scammed. It gave me tracking and delivery confirmation. This way they couldnt say they didnt get it. Right? WRONG! They were supposed to refund me for shipping fees as well. This was something I was told before i even returned their item. Well, i never got the item i ordered, and i never got my money back... and even though tracking showed the item i returned as delivered, this place kept saying the item i returned never arrived. They asked me for pictures of the shipping receipt, which i sent different ways, multiple times and i was either ignored or asked to resend pic because they didnt get the pictures... i even included the image in the body of the email. Not as an attachment. Of course that email was never received. DO NOT DO BUSINESS WITH THESE PPL. They are dishonest scammers who have no problem keeping your money when they made a mistake. This went on for months... around and around again - I asked if they located the return, they said no and asked for pics of the shipping receipt. I waited a couple of days and asked them if they got the pictures, and they said no. And around and around... After months of getting played by them, i gave up and reported them to the better business bureau. I would rather pay more for something - and i have- than do business here again. I dont normally leave reviews like this because no other company i deal with treats their customers this way. So, Please! Save your hard earned money, or spend it somewhere else. Anywhere but here!

If I could give 0 stars I would. I'm beyond disappointed with this service and should've read reviews for it before hand. I came to this site after being referred by multiple articles, etc. I was trying to sell my old Xbox along with an EXTRA controller and games. I packed up everything into 2 separate boxes which they said was fine then sent it on its way. Immediately I got hit with the "xbox is missing controller" thus decreasing my Xbox value by $30. I reached out, got hit with the worst customer service ever and told to accept their "revised" prices and they'd send an additional for the missing item. I then did that, that's when I thought I was getting shorted and scammed like similar people have said in their reviews. I continued going back and forth with them stating how could they have missed a controller when they literally gave me credit for the games that were in the same box I sent. Now here's the fun part, after reaching out probably 5 additional times they admitted there was another controller and would send me my missing payment. They sent me $9 for the missing controller. Which is the price when selling a controller. Instead of correcting the whole issue in the first place and valuing my Xbox correctly. This pissed me right off cause how are you gonna admit to shorting me and then create another problem and having the audacity to pay me for the additional controller rather than paying me the correct value of my Xbox with said controller. I of course wanted to swear horrible things on these people at this point so I reached out 3 more times and had to go as far as threatening to go to the BBB if it wasn't resolved. Finally after fighting for 2 weeks I got my missing money. So happy ending to a really annoying story. Seriously don't bother with these people. Their customer service might as well be illeterate unpaid highschool interns along with a warehouse full of blind workers

HOW is this possibly REFURBISHED and checked out? It's FILTHY! I haven't plugged it in yet as it's my kids and he has hdmi cable with him at friends. I will update again if there is issue with electronics of this.

A few months ago, I was trying out a few selling websites to see about clearing out some of the used clutter. I wasn't expecting much however it seemed a convenient option and certainly one better than pawn shops even if the payout might be similar or worse. I took pictures and recorded everything well. I tried to optimize prices between the offers of the websites I used and occasionally Decluttr had a much better offer. That I found out, was pointless. After shipping using their service I received a notification that the package was received and that they would get back to me likely within a few days after evaluating contents. All fine and good, until over two weeks passed with no contact. I attempted to contact with the website and left a message. The website failed to get back to me. As I was quite busy at the time it wasn't my top priority and after a month had passed after my intitial message I sent them another message. This time after a week they responded.

Their answer: The package was incomplete and appeared to have been opened or damaged with some contents lost. Great, then why hadn't they contacted me immediately and let me know and informed me which contents were lost. I decided to let the matter slide, but a customer service professional that thinks this is an acceptable answer baffles me. Clearly, they sold the items that were sent without ever giving me a choice on compensation or whether I would like to have the items that arrived returned. A few of those items would even had been worth Ebaying had I known what to expect from their "service".

There are better similar outlets available and I had no issue whatsoever with Bonavendi and the seller I used there. I strongly discourage anyone from using DeCluttr and they are not worth the time and effort. Any number of options is better (I cannot imagine worse) including donation or gifting the items.
Clearly, they are a company that banks on false promises and the whole or your money back scam that accounts for most people not being willing to bother over something so trivial to their own profit even if their practice is tantamount to theft.

On 11/30/20 I purchased a Pixel 3 in pristine condition (order R*******). The phone was shipped quickly, and I received it and activated it on 12/3. Immediately upon booting up the phone I noticed a small pixel burn at the bottom of the boot screen. The burn persisted during regular use of the phone as well as on the lock screen. Since I had bought a phone in "pristine" condition that had allegedly passed a 90-point inspection (including a screen pixel test), I was very disappointed by this. I continued to use the phone for 3 days to see if I could live with the burn. However, on 12/6 I decided to return it.

I was disappointed to find that Decluttr offered no option for talking with someone live (phone or chat) and that I had to submit a form to request a refund. After submitting a form I waited a day. Then I waited a 2nd day. But I still had not heard from a human. Finally, on the 3rd day I found an email address and sent an email. Still no response from a human. On the 4th day I sent another email. I also began reading reviews about Decluttr online and was a bit scared by what I read: plenty of allegations of Decluttr not responding to communication and\or damaging phones that had been sold to them. I began wondering: if their communication is this bad, what would happen if I tried to get them to honor their warranty? Finally, on 12/12 I finally heard from a human. To be fair, Jenny (the agent who responded) was polite, professional, and honored my request for a full refund. She also responded to subsequent replies quickly, issued my refund promptly upon receiving the phone I sent back.

My main reason for buying from Decluttr was their advertised 12 month warranty & 90-point phone check test to certify it as refurbished. However, my experience with receiving a phone that clearly hadn't been examined closely during their 90-point check process, coupled with taking nearly a week to respond to my requests left me with a very bad taste in my mouth. Until they offer better customer service that provides responses from humans within 24 hours, I will not buy from them again.

Sent Decluttr my iPhone XS Max to sell for $180, when they received my phone the evaluated it, then sent me an email stating my phone didn't qualify, so then they gave me an option to recycle or return my device back to me and choose return the device back to me, and then it gave me an option to change address if needed to so I didn't because the address I use to send the phone I no longer lived at the address because I moved so I change the address on my account to a P.O.
Box instead because I didn't have my new keys to my new place at the time, so then after I updated my address received an email stating that they will send my phone back to the updated address on file which was the P.O.Box and that they will email me after they ship the phone so I wanted over a week to receive the email about the phone being shipped I never received an email and when I checked my account on Decluttr it never had any tracking numbers stating that my phone was shipped back, then I contacted them through email and they responded with the tracking but when I checked the tracking it showed that the phone was delivered to an apartment so I contacted them again to confirm where they sent my phone to and they said they sent my phone back to my old address where I no longer lived, so I contacted them again and told them the address was updated the same day the phone did not qualify so it was right before the phone was shipped and when I told them they acted if they didn't see where I updated my address and then when I showed them proof they stop replying. So I didn't get the money and now I'm out of a perfectly good phone because of them, so would like my money for what the phone is worth or a brand new iPhone xs max from them to make this them they acted if they didn't see where I updated my address and then when I showed them proof they stop replying. So I didn't get the money and now I'm out of a perfectly good phone because of them.

I did research on Decluttr prior to selecting them to send my used cell phones in for review. Each of the devices had been wiped, charged, and packaged carefully for shipment. I had 2 Samsung Galaxy S7s and a Google Pixel 3 and all were in good, not excellent, condition. The amount they originally offered for each was reasonable, however arguing with them about what they found or what they "say" they found is not worth the time I would need to spend on the phone, or email with them. They dropped their offer on one of the Samsung S7s to $5 which I accepted. On the Pixel 3 it was $6.20 and I accepted it. The last Galaxy S7 lacked any real explanation, other than they said it failed inspection and would return it for free or recycle it.

I'm very disappointed in their responses and while I appreciate the offer to return or recycle, all of the rest of their comments do not match up with my assessment of each device prior to sending it to them. I would suggest you find a "local" company that you can get face to face with to sell your phones.

On my Order ******* they stated "We found your item to be: (Galaxy S7 32GB UNLOCKED Faulty)
Reason: During testing, we found that the device is mobile management locked and we're unable to activate the device.

Revised Offer: $5.00"

On order ******* they stated "We found your item to be:(Pixel 3 128GB Verizon Faulty).
Reason: When we tested your device, we found that the screen has come away from the rest of the item.

Revised Offer: $6.20"

On order ******* they only stated this "Value $-23.00 SORRY, YOUR ITEMS HAVE FAILED QUALITY ASSESSMENT! Unfortunately, Unfortunately, we can no longer offer a valuation for your item. We can either recycle it to help protect the planet, or we can return it to you for free. Samsung Galaxy S7 32GB VERIZON
$0.00
GOOGLE LOCKED"

Their are scammers, beware they will rip you off. SCAMMERS SCAMMERS! THEY NEVER PICK UP THEIR PHONE!

Good website in internet and help people to learn...