Decluttr

I inquired about my order, then customer agent canceled order. Contacted again to find out option on order inquiry only to be told Decluttr is down and can't check order for a few hours and to check back. Horrible customer service.

I sent my DVD's and games in and never received payment, I have submitted all of my banking info and still have not received payment. They claim my account number was wrong and will not send the money until they get a bounce back from whatever account they originally sent payment to. We are going on 2 months now. I have requested them to send my products back. Waiting to hear.

While I like their Blu Ray/DVD selection, it takes them forever to send my order out! I'm a fairly new customer, and this is one of my pet peeves. I expect to get it within 14 days! These are movies, not a refrigerator! Is this company holding my money for as long as possible so they can draw interest from it?

They also say they will provide a tracking # when they send out orders. Um….no they don't. I want to submit another large order, but won't until they get my previous order filled. What's the bottle neck in your shipping Dept.? Why don't they give a monetary option for those who want expedited shipping? It's now 8 days with no contact, and no tracking number. However, they wanted instant payment at time of order, and didn't "hold" it until they shipped! All of my other online purchase companies I order from, don't take money out of my account until my order is shipped!

Annella McKinley

Sent 5 phones, 2 we're older, but in excellent condition. They changed the price quoted from $25 to $2.50. They said the cameras didn't work on them. That was false, they work before I sent them and after they returned them they worked. The other 3 we're much newer. I was told they were on a black list. Which was false. I contacted my cell provider and was informed they we're not on any black list. I'm still waiting for them to be returned. This company is a scam, do not send them anything.
If it sounds to good to be true, it probably is.

Never paid for 3 packs of items that I sent and they were confirmed to have been received When inquired about it I get the same email that it should be 3-7 days for payment.
So they took my items but never paid me for them. They stole my items.

I sent a package more than 2 weeks ago and was told the package was received last Tuesday. The company says they will notify the seller when your package is received the very same day, the items will be processed the next day, and the seller would be paid the day after.
None of that happened for me. I had to email Decluttr after UPS stated my package was delivered asking if they received the delivery. They told me my order was indeed received and that they would process my order the next day. A week has gone by and I only just received an email today telling me not all of my items were included in the box. That is a total lie. Now, they are telling me they cannot complete the process and cannot pay me the amount they offered.

This site is a total scam and I implore everyone never to use it.

Paid $345 for a Samsung Galaxy S9. Worked for 1 email and 1 phone call... twice. Have tried multiple times to get a response through email. Their phone number doesn't work. Currently, I have it under PayPal review and plan to return the phone via insured certified mail. Only choose to purchase through declutter because of the 4 star BBB rating. Lousy company... save yourself a headache and buy elsewhere!

Bought a newer I-Phone over $400 and it had a guaranteed delivery date, free return postage if unhappy and a customer complaint phone number on the website. The phone has never been shipped, the telephone has been disconnected, and they claim the phone has been shipped. They gave me a free label to ship it back so today had to get EBAY involved. Very tempted to send heavy rocks to them after this is completed to cost them and may do it.

I sent in an iPhone 7 in excellent condition, in the original packaging. They claim that it arrived with a cracked screen and offered me a much lower price than what they advertised. There is no way the screen could have been cracked while in the original packaging. If the package had been damaged in transit I doubt that they would have excepted it.

THis is the email that i sent to decluttr. Hi. Its been a month since you guys received two of my packages, and no payment has been sent to me. It shows that decluttr received my two orders on July 2nd 2019, I expected the checks to be sent the next day as usual, nothing! Its been a month now, and after many calls to customer service, nothing has been done. Spoke with your reps: Alicya, Jasmin, Sarah, pure lie after lie after lie, every time I call to check on the progress of my two sent packages.

Order numbers: ******* and *******. Yeah you can tell by the order numbers, that these numbers are a month old. Please sent my items back, or send me my money. Thanks

I contacted the post office about the tracking number l had been given. I asked them why it hadn't left the bulk mail facility, they told me no such number had been mailed. What they did is used a number from an item mailed from my home town, which made it seem legit. I contacted the BBB and filed a complaint, after l filed one with PayPal. They agreed to refund my money, but never asked for the phone to be returned. Hmmm must be run by the government.

I purchased my new phone and was saw Declutters add to buy my old one since it was less than a year old and in like new condition. I filled out all of the paperwork and they offered me $350 for my phone which I thought was a great price. I mailed it in to them in a secure bubble wrapped package and a few days later I get a "revised" offer of $51 for my phone as they claimed the earpiece did not work. It worked fine when I sent it in so I said no thanks and had them send it back to me. I just got it back and tested it myself and the earpiece works fine. My guess is they get these and hope people will just take their "revised " offer rather than deal with having the phones shipped back and I am guessing many people do. Then I am guessing they turn around and resell the phones at a nice profit. What a scam. - Stay away

They offered $45 for my old phone. This was way more money than any other site would offer me. Once they had it, they offered me $9. They said it was not in the condition I claimed. I answered all of their questions honestly. They just knew that once they had it, they could offer me much less and I would probably take it. Really a bait and switch situation. They baited me and knew they would not give me $45 from the beginning.
Not an honest company.

I got a quote for $182 for my phone. When they received it, they claimed it was locked to my carrier so they could only give me $115. This was false and I sent them my original receipt for the phone showing it was unlocked. They finally agreed to pay the remainder, but they've been ghosting me now for a month and won't pay the rest.

Please don't send your things to this shady place - you will never get your money if it's over 30ish dollars and they will never answer your questions. They told me my ipad was worth $120 - they have had it for 3 weeks (confirmed by UPS) and they still show they are waiting for my order. When i send them emails they just say they are looking into it. I'm reporting them to the BBB and anywhere else.

This company said they would give me $102.00 for my Galaxy S8 so I charged the phone and sent it to them. I got an email saying the charging port was damaged and the would only give me $11.30. The charging port was not damaged and they did send the phone back and I was able to charge it--no problem. They also did not send back the charging cable and 2 charging adapters that I sent with the phone. The old saying "if it sounds to good to be true it probably is". I would never do business with a company like this.

This company sent me a broken phone. Of course, I called immediately and advised I was sent a phone that would not charge. At first, I didn't even notice it was NOT the phone I ordered. Your classic bait and switch, how diaboical. I returned the phone immediately and later received an email stating that it was not the phone I ordered and as a result I would not be issued a refund... for the item I ordered and never received. Please, save yourself the headache.

This company is a complete JOKE. ZERO Stars! Do not waste you time with them. I have been trying for over three weeks to just get an ANSWER about the status of my phone that was in GOOD condition when I sent it in back in August. I get the same customer service answers that are obviously read from a script. NO ONE EVER follows through with what they say they will do. They took away their phone line so chat is the only way to reach anyone who tells you the same lies and never responds back like they say they will. At this point, ALL I want is MY phone back and they tell me they can't even send that. RUN RUN RUN to another company if you are trying to sell your phone. This is a rip-off completely. I will be telling everyone I can online reviews, etc. to run!

This company is very scammy. They gave me a price for my phone then offered me nothing when they received it. They told me the bluetooth does not work when the bluetooth was used daily for music. They basically just want to steal the device from consumers and have zero integrity. Choose a different company to work with

I sent in 2 apple watches the 2 and 3 the 2 came back without its original box and they took my charger 3 came back without charger and the extra band. Very angry they probably took the piece from my watches and so they can use them to sell other watches very shady. There are no phone numbers to call them and the only way to contact is through online chat which gets u no where.

I sent them a phone, but after receiving it, they claimed it was blocked or barred. I immediately knew I was scammed, called my phone company and got documentation stating it was not and never was. I am now waiting for them to respond to pay me or send it back. If they fail to do so, I will call my phone company back and report that they stole it. Stay away from this one!

Decluttr gave me an appraised value of 277 for an IPHONE X. After receiving the phone revised their evaluation to 75 claiming it was an international model that doesn't work with US carriers (only I used the phone on a US carrier for over a year). Decluttr now says it will take 7-10 days for them to return the phone and will not guarantee the condition of the phone. Seems like a rip off to me.

I sent in two iPhones expecting a payment of $685. I received an email saying that the payment was sent... no payment has been received. I contacted customer service and they said there is nothing they can do, since the payment shows as sent. So I'm out two phones and $685. The customer service is terrible and no phone number to reach anyone for actual help