Decluttr

I sent two iPhones to them at a quoted price of $75.00 and $55.00 + a $15.00 coupon. Phones were pristine and in their original boxes. Took two weeks to hear anything. Then one phone was only worth $5.00 because it now had a LCD pressure mark. (didn't have it when it left.) I declined and had it returned. Showed up without original box, in a plain brown shipper, no protective packaging. Followed up about second phone 2 weeks went by. No response, second phone shows up, back to me. No explanation, and NO ORIGINAL BOX. AVOID. AVOID.

I've used them twice and both experiences were horrible and smell like a scam. I shipped boxes of DVDs and CDs to them, verified everything was included and took pictures of the shipping labels. Both times they claim I did not ship all the items listed on my order, claimed a box hadn't been delivered when it had and someone signed for it and then demanded I send them a copy of the shipping receipt. I told them I dropped the boxes off at a UPS drop box and do not have a receipt, to which they responded with they can't do anything unless I send proof I shipped it. They also refuse to process my first order and pay me until I resolve the missing items/box, which I literally can't. Do not use.

There horrible terrible customer service there sites broken as hell and they don't care. They don't. I've had soanu issues with them as a buyer I just can't anymore. There so horrible and there sites a broken mess. They say u can track orders.u can't they never updated ur order. I could go there right now and a order I received 6mnths ago will say still processing. There a joke. Just stay away from them. Actually here proof there sites a joke and so is there customer service. Over a yr ago a that item is still processing according to there keep track of ur packages account info.such a joke.

I had an iPhone 7 Plus in perfect condition. Decluttr said they'd give me $181.00 for it so I sent it in. I got an email back from them saying that the microphone didn't work so their offer was reduced to $56.00. Before I wiped my personal data and settings from the phone I regularly had conversations on speakerphone and did FaceTime with my grandkids. After I wiped the phone I put it in a box on a shelf; nothing happened to it that would have caused damage to the microphone. I declined their offer, and got an email saying my phone would be returned to me in 1 or 2 days. When that didn't happen I contacted customer service and eventually I did get the phone back, without the accessories that I'd sent in with it. Check out all of the complaints filed against Decluttr with the Better Business Bureau and you'll see that this kind of experience is unfortunately common with them.

I submitted two iphone to Declutrr for sale. They sent me confirmation of approval of and mailing labels. Upon receipt they sent confirmation.
They claim they paid me and and I told them they didn't. Then they required me to produce my bank statements for the dates when they claim payment was made, which I did.
I have been unable to find a phone number to discuss this with an agent of the company apparently they only do chats.
I did send the the statement they wanted as an attachment to their email. Then they wanted the date I sent, which I was able to produce.
When I indicated i was going to file a complaint the Chat Robot hung up on me.

They offered $40 for a trade in, checkout was $20, actual payment was $2

Reason listed was "it is jailbroken"

Anyone who knows phones knows that unlocked bootloader in the same condition sells for higher than a locked phone

They offered me 130.00 for my Apple Watch. It was in mint condition. When they got it they said something was wrong with it and they couldn't buy it. They also never sent it back to me. Avoid at all costs.

They sent me a "refurbished" MacBook Air that had coke all over the inside of it so it doesn't even work. There is no way they tested the product before sending it to me. Now they aren't responding to my calls or emails. It's all a scam!

They lost my phone and are giving me the runaround, even though I used the shipping label they provided and the USPS tracking shows that the device was delivered to their facility on February 15 (it is now February 26). They are giving me the runaround, saying they will need to escalate with USPS. USPS did their part -- they delivered the phone to Decluttr 11 days ago.

I have demanded that they either return my phone, or send me the money promised. They keep replying with canned responses that don't address the issue. Now they are asking for the serial number of the phone -- I don't have it -- they have the phone!

In September 2021 I had an iPhone X and an iPhone 6s to sell for a client. I do such electronics sales often for clients. I chose Decluttr after seeing online recommendations for them. The process was quick and relatively easy. They sent me the label for the package and I sent the items off via UPS. Several weeks later the package shows up on the UPS website as "On the Way-Delayed". I tried contacting UPS to find out what happened to the package only to find out that since I didn't pay for the label I could not get any help in tracking the package. Contacted Decluttr to have them try to track down what happened to the package and they refused to do it with out the IMEI numbers of the phones. Which I don't have because they're not my phones and I was never told to record those numbers prior to shipping. Almost 3 months later and I'm out the money for the phones and really no recourse.

I sent Decluttr an Ipad and Ipods. They rejected one ipod and offered me. 10c. All devices were in working ordered. It took 2 weeks to get paid and at the last minute rejected my Ipad and didn't pay me. Totally friggen scammers.

I accepted DeCluttr's offer to buy my used iPhone and sent it to them expecting payment. When they received my phone they falsely claimed that it was blacklisted because it was reported stolen. I checked the IMEI on 3 different web sites and all 3 indicated that the phone was NOT blacklisted. I sent written copies to DeClutter. They then changed their false claim to say that the phone had unpaid bills, so they couldn't buy it, but would return it to me. They did not. I contacted them again to find out the status, and they went back to the original false claim that it was blacklisted. It's been 3 weeks and they have not paid, and are refusing to return my phone. They have lied and ignored proof I have sent them. Do not do business with this company under any circumstances.

Wow. HORRIBLE experience. What a scam. Took them a week to receive my items (when ups showed they had been delivered and dropped off to them within 2 days of my shipping), and another 2 days to process it, so 11 days total and its STILL PROCESSING. They offer you high prices for your stuff and when they get it, they will almost certainly, re-evaluate your item and give you a new LOWER price (They offered you the high price just to get your STUFF) once they receive it. So you send them your cell phone that they quoted you 150 for. You wait 2 weeks, and they offer you 25$ for it, citing some reason that you, yourself had no knowledge of (hmmm, begs they question if they did it themselves). Overall bad experience, definately a scam to get your items in their hands. You've been warned.

THEY DO NOT PAY YOU FOR YOUR ITEMS. THEY ARE SCAMMERS. Ive been waiting a month to get paid. Impossible to reach customer service. They bounce you around and every representative gives you a different story. Save yourself the hassle. I have been owed 600$ for a month now and am going to proceed with legal action. Im not the only one having these issues. Read the reviews. Stay away

I sent an iPhone XR to this company and they revalued it saying that the FACE ID did not function properly. I knew that the Face ID functioned right so I refused the new offer and asked that they send the phone back to me. It has been 9 months and a gazillion emails since and I still have not received my phone back. They can not provide a date that the phone was sent back nor can they provide any type of tracking information. They refuse to take responsibility for not returning my phone to me.

I sent a PlayStation in mint condition with the offer price of $160 and they denied it and made me accept an offer of $96 these fools scammed me out of $60 $#*! them they're $#*!ing useless scamming pieces of $#*! if you want to sell electronics use swappa or eBay they're the best

Submitted for iPhone 6s Plus in perfect condition and an iPhone 8 Plus that the camera was messed up on. They offered me $99 for the 6 and 39 for the 8. I shipped them, wrapped in fuzzy socks with tons of padding. When they received them and tested them they claimed the 6 had pockets on the screen and the lcd was messed up. It was not when I sent it. They then said they couldn't file a claim on the shipping because I accepted the offer, I did not. NOW they are saying my bank information is wrong and they will have to send me a check! Stay away! They are now offering to pay me 21 for a phone that is in perfect condition!

Purchased a specific Xbox One that was blue came with a very specific blue controller package arrived early that was awesome controller was black and broken they want an entire unit returned it was given as a gift at a birthday party so I cannot ask for it back they refuse to send the correct controller and acknowledge that they're in the wrong

In desperation I along with my family gathered a bunch of electronics ( iPads, iPhones, Mac Books etc) to sell in order to get by the week. All items are in excellent condition and it was estimated that we'd receive a healthy amount. Time passes, we receive an email stating that the MacBook was not in good condition and states they would not pay us for it. Long story short we asked for all items back, they sent them back but we noticed they changed the password on the MacBook and no one can provide me with the new password. Currently stuck with a MacBook I cannot sign into. Through email was given multiple different passwords to use but none allow access. My MacBook now has no use because I cannot log in. Terrible Company. Would never recommend to ANYONE.

I sent Decluttr an old phone on March 9th 2020, and received an email from Declutrr stating they had received my phone on March 14th 2020, and their tech's would check over the phone and I would be paid through paypal. Then I received 4 emails from Declutrr asking me why I didn't send the phone, did I change my mind?

I sent them 4 emails back with their email attached showing them that they received the phone on the 14th. I then received the same email, but this time asking me to screen shot their email stating the phone had arrived. I did this and I still haven't heard another word from Declutrr, or payment. Its been 2 weeks now. I think this is a scam company to retrieve items they can re-sell for pure profit... Be careful if you decide to use them!

Your order ******* has arrived at our warehouse and our quality assessment department will check your items soon.

As you chose to get paid via PayPal, your money will be deposited directly into your PayPal account.

Contact us

Once again this horrible company has stolen some of my dvd's, This time claiming that the dvd's in questions are promotional items and can't be credited. These are not promotional and The same barcode they rejected is the one I used to upload. To make matters worse they are selling the same copy on their eBay store. These crooks will be reported to the BBB. I will not let this go

I found an ipad mini and a samsung tablet while spring cleaning. Got fairly good estimate feom Declutter. The mini was old so I didn't care what I got but the samsung was fairly new. They came back and said the hardware on the mini was damaged and they couldn't start it. Total BS as I turned it on just fine played around apps and then factory reset it and turned it back on to double check. No problems. I got $1. The samsung tablet they said was completely bent beyond repair. Um not a chance. It was in a hard protective case in pristine condition and wrapped when shipped. Est price they were supposed to pay $36 I got $1.80. I accepted the offers because I figured they would send them back damaged because they physically had to do it then I couldn't resell. They will probably turn around and sell these for a decent profit. Your better off taking to a pawn shop. DO NOT USE DECLUTTER

I sent in a pristine Samsung phone. They offered a good price before I sent it in, per there website estimate. After they received it they said it was locked, which it was not. Now, they sent me a fake DHL tracking number stating my phone was sent back to me. After 2 weeks no one can tell me where my phone is. I believe they did not send my phone back and are making a 100% profit re-selling.
This is a crime of stealing... a complete ripoff. I have no idea how they conned the BBB to give them a 4 star rating. Very shady business practices.