DecorPlanet

I bought a Fresca Antila Elongated Toilet & the Large Bathroom Medicine Cabinet w/Mirrors, Both items are perfect. The service was great as I ordered them both online and was able to pick up both pieces the next day at their warehouse in Brooklyn. They did offer free delivery but did not need it. I checked both pieces before I left and they where fine. Every person that uses the bathroom comments on the style of this toilet and how cool it looks! Its a dual flush and has cut down on the water bill which is great. The toliet seat cover broke so I called Decor sent them over the pics of the issue and was able to pick up a new seat the next day NO CHARGE! Decor Planet was great to deal with! Its very scary to buy almost 800 worth of items with out seeing them but I would do it again from them and always recommend them to anyone looking for bathroom items.

I dont understand the people that complain because you NEED to look of ALL the items before you pick them up... Its common sense...

Thanks Decor planet

It took more than 6 months to get our "in stock" bathroom vanity. I spent more then ten hours on hold over that period.

Venice was helpful in assisting in a product return. She gave detailed information and made the process go more smoothly than anticipated.

Had a toilet damaged during shipping. Jason S. Was great in dealing with the issue and getting me a replacement toilet quickly for my remodel.
Thanks

Purchased my blanco sink and accessories from Decor Planet! Customer service was very helpfully checking stock and delivery.

Awesome company! Customer service AAA+++... Michael C. Was very accommodating and responsive! Recommended company!

Thanks Again!

Excellent! Professional customer service!

Customer representative was extremely helpful and expedient in getting the job done.

Excellent service, knowledgeable and helpful personnel. Prompt and courteous replacement for a defective item, highly recommended

Courtney Mitchell helped with my return items. The item did not fit my fixture. Thanks Courtney. It was easy to order and no problems with returns,

If you purchase anything from Décor Planet contact the sales rep Vladimir. He is responsive, caring and will go out of his way to help you. If you get Aliona hang up immediately. She will lie to you about delivery costs. She will misinform you about shipping. She will label one kind of merchandise for another to save themselves cost. They have my returned commodes and my money. The shipper wouldn't pick up the commodes because Ali labeled the commodes under the classification of vanity to save Décor shipping cost. The shipper refused to pick up the commodes. I shipped them back at my cost with Decor's rma # and Décor says they never received them, but one rep won't lie and that's Vladimir. He will steer you right. They received my returned merchandise, never conacted me, never credited my account. My tracking #'s show that Décor did receive my commodes back. Can they legally withhold credit when they received the merchandise. My attorney has asked for pictures of the merchandise. You may need an attorney to purchase anything from Décor Planet in Brooklyn unless you deal directly with Vladimir.

Great quality products and low prices. Also great customer service. I recommend decorplanet.com to all my friends and family.

All around great experience with DecorPlanet.com. Great selection. Timely delivery. Friendly customer service.

I purchased a vanity set with decorplanet a couple of months ago. Their service was impeccable from beginning to end. First, there was my call to their customer service hotline to find out more about the products. I got through to a real salesperson (his name was Refael) right away without having to go through a long menu or having to press a chain of buttons. Refael was very knowledgeable with the products and very helpful. A couple of days later, I made the purchase. This was a few days before black Friday. When black Friday came, I realized that they put additional discount on the item. I called back and asked if I could also get this discount since I literally just made the purchase. Their sales rep was very helpful again and extended me an additional discount, not for the entire amount, but close. I was still very pleased with that. The items were delivered promptly and very carefully wrapped. All the boxes were packed tight on to a wooden crate with plastics and ties around them so that nothing could move or get dislodged. We only just installed the vanity set and mirror medicine cabinets. The quality was just as described and shown on their website. The faucets were beautiful and sleek. Even our installation guy commented on the excellent quality. It is not always so trouble free buying such big items online. We went along first because of the very attentive customer service we received right from the start and also because of other people's great reviews. We are pleased to provide this one if it could help others. At the time of the purchase, we also bought the 'legs' for the vanity cabinets. However, as the installation project progressed, we realized that we really would have no use with them. Now that the work is finished, we called to ask if we could return them - even if it was just for a small refund to cover the cost of shipping. We just do not want to waste the material - the items have not even been unwrapped! We are of course well pass the company's time limit for returns but they have been really courteous and helpful again. Frankly speaking, if the after-sales service can be so good, you know that you are dealing with a company with people who care!

The worst company. I need my money back. Don't buy from them. I am still waiting for my refund back of 1.600$

Ct Good company to do business with,... Great customer service... The company was a great help with my home improvement project...

Package delivered per schedule and phone service was good. Customer Service Representative was very helpful.

Good prices. Good customer services. Good product. Highly recommend. Competitive prices. Always responds to emails and phone calls.

Great customer service. Took care of an issue with a return. Took some communication, but they took care of me.

As designer assistant I'm so so so! Satisfied with DecorPlanet. I'm satisfied with each item ordered from you, guys.

I had an issue with a recent purchase, and they are able to resolve it without much hassle. Great customer service, highly recommended!

Do not purchase from this company, i missing parts of my order, no communication, very bad customer service

These guys have the best prices on Top Knobs. Good experience Fast Shipping. Would definitely buy from them again,

Great place to find the premium items for your special project! Helpful friendly representative, price match does work!