DecorPlanet

Purchased the fresco simpatico modern bathroom vanity- very stylish vanity that is easy to keep clean! The customer service experience was even better. They handled all of our questions and issues in a timely manner. Great service and price - Highly recommended!

Micheal at Decorplanet.com provided me with EXCELLENT customer service while processing a return. He was very polite and handled my request in a very timely matter. Decorplanet.com has many items I could not find locally.

I went back and forth with several items for my new Manhattan bathroom and Dan was particularly helpful guiding me about finishes and how to choose the best for my budget. I even changed my order and they gladly helped me out.

I bought a Kohler toilet with dual flush system that is perfect for my space and bathtub (which I didn't change). Also, I purchased all my bathroom fixtures at Decorplanet after visiting their location in Brooklyn and spending about 1 hour with Dan. The fixtures are very high quality and the prices are very reasonable in comparison to those of Blackman, Restoration Hardware and others in Manhattan.

I highly recommend decorplanet.com because of the products and great service.

I recently purchased from Decor Planet and was so impressed I felt compelled to write a review. Their customer service and response was exceptional. Got a service representative right away. Had a damage issue and they took care of it with no hassle and kept me in the loop as to the status. Price was best comparatively, and the ability to talk with someone without being on continuous hold makes Decor Planet stand well above their competitors. I am a designer, and purchase a lot of home goods, so I know about shopping on line for products.

This was our 4th time purchasing products from this store. I will say that what sets it apart is its staff. Igor was amazing. Kind, sincere, patient and professional. There was a problem with our shipment and he immediately resolved it. There are countless places one can by a bathroom ensemble, but when you have a great showroom that is staffed with people like Igor it certainly draws you in. Kudos to decor planet on hiring great staff.

My husband, daughter and myself bombarded the store in search of tile for our 2 bath renovations Gail was there to help! She sourced some options, gave us time to look, weighed in on our options with her expert opinion AND helped to keep our little one occupied! After our initial visit we had a follow up, placed the order and the tile was delivered within the next week! It was such a great experience and the tiles are beautiful!

I purchased a sink and vanity from DecorPlanet one year ago and was pleased by the experience. I was able to speak with a customer service representative right away and the product arrived on time. The sink itself did need additional work by my contractor as it did not allow for the top drawer to fit it properly. On the (very) positive side, the company replaced the glass piece of faucet for us at no charge a year after it was purchased even thought the chip was due to our own mishap and not a product defect.

I ordered a tissue holder to put along the side of my new vanity, and realized that the handle did not twist from right to left, as I needed a left handed model. I went to the live chat box where Venice did a little research. After searching around she said she would call me right back. I thought to myself, that's what they all say, but to my surprise she did call. We worked out a viable solution. Thank you Venice for going the extra mile.

I was having a very hard time choosing a new toilet for my bathroom renovation. For days I researched Toto toilets and after feeling overwhelmed I chatted on line with Alex and then spoke to Alex directly at Decor Planet. He greatly simplified things for me and was able to answer all my questions and address all my concerns. He even offered me some additional tricks regarding the installation. I am so grateful for his he! P and wish I would have reached out to him sooner.

I used Decor planet for my first bathroom remodel and I had a wonderful experience and would recommend them to anyone looking to do any type of work to their home. Their Salesforce is knowledgeable polite and professional. Their customer service is the same. I was in a jam today because I did not order enough tile for my bathroom and it made me very stressed out however I called up Decor planet to order more and they turned a stressful situation into a manageable issue. They acted fast and were able to get me the answers and the tile that I needed. Today I dealt with Gail Mitosis.

Ralph
Staten Island

I ordered a powder bath vanity. It is exactly as described on the site. It looks beautiful in the space. Very nice quality. And was easy to install. Initially the sink arrived broken but they were helpful and timely with getting a replacement to me.

The double vanity arrived on time and in good shape (also good price for what it was). No issues during install. 6 months later the faucet started to leak where the cold line connected to the faucet, which due to the construction of the faucet is unreachable. It was over a year, but I emailed customer service (fully expecting a brush off). A few clarifying questions later they sent me a brand new faucet. Unexpected and pleasant level of customer service (hence this review).

I did buy a Franke grid for my kitchen sink. When it was delivered, it did not look like the part I had ordered. I reached out to customer service and got outstanding support from Venice G. Who followed up diligently. They called Franke and confirmed that the picture associated with the product listed in Decor Planet was wrong and misled me. Venice G. Then handled the situation to my satisfaction. So net, net, great customer service but make sure they should have had the right product associated with the picture on the site.

DecorPlanet.com went above and beyond to solve an issue I had. In addition to their great prices and prompt shipping, the customer service was outstanding. I would highly recommend them to anyone looking for home decor.

The product I ordered was out of stock with a long delay. My representative, Melanie C. Took it upon herself to figure out an alternative solution... which was a great success. This was without any pressure from me... totally personal service and the BEST Customer Service,... has Delighted me... as the Customer this is what we want!

I ordered two Vanities and a shower door from Decorplanet.com, I spoke to two salespeople on the phone both were extremely knowledgeable.
I received my vanities within a week, I did have to wait for my shower doors longer but it was fine, they informed me about this in advance.
When the vanities arrived one of the sinks was damaged but Decorplanet took care of it right away! I will definitely use them again!

I received an excellent customer service at Decor Planet! The sales person assisted me with determining correct dimensions for a sink cabinet which I was purchasing. Two weeks after delivery I discovered a scratch in the cabinet mirror and came back to the store to discuss my options. Even though a long time has passed since delivery date Decor Planet replaced my item. I am very satisfied with their service and would recommend Decor Planet to everyone!

I purchased a vanity, faucet and toilet from decorplanet. After 6 month I had a problem with the toilet but decorplanet was right on top of it to get me a replacement flapper. They have great looking products at great prices. Customer service is great especially Dan G. I recommend them - Tom G

The delivery was on time and the vanity mirror & toilet we ordered are beautiful. They also sent me a replacement drain stopper free of charge, Great customer service, The e mail I sent was answered within about 12 hours on a weekend!

After leaving initial review I was contacted. They did not have the item I ordered. They were helpful in trying to find an alternative but my specifications are very specific. They did issue a refund.

... they tell me the touch-up paint they sent (unannounced) is all they will do for our damaged cabinet. By far the worst customer "service" experience I have ever had. As you can see from other reviews, if you have a problem there is a strong probability you will get the run-around. I strongly suggest purchasing from Home Depot, Lowes, etc where you can be assured they will stand by their product.

Ordering was fast, complete, and very timely even with a large vanity being shipped. Very helpful with a product change- we had ordered the wrong item, the customer service rep answered immediately and was able to adjust the order.

The vanity is of very high quality materials and matched the picture and description.

I would recommend DecorPlanet and plan on using them for the next remodel project.

Ordered a vanity and my card was charged it it no email conformation was received. Called several time a day for three days and didn't get anyone. Finally got through and the vanity was sold out. After lots of go around finally picked another and when it arrived was damaged and they refused to do anything. Will never anything from them EVER!