DecorPlanet

I was helped by Professor at the City location. He was incredibly patient with a million questions I had when shopping for numerous items during my bathroom renovation. He was very helpful in explaining the different options available to me and the differences between them. Ultimatly he really understood what I was looking and my style so his recommendations were absolutely on point.

I found DecorPlanet to have the best selection of contemporary fittings, and we purchased four toilets, three vanities and a sink for two separate house projects. Shipping was fast, everything we received was as shown on the website, and when I needed a replacement part for one of the toilets, I received an immediate reply email. Would highly recommend.

I ordered a vanity set for our bathroom remodel and we were told that it will be shipped in 4-days. After two weeks we were told that the unit has been back-ordered and will not be shipped till 2 months later. I canceled the order right away since we had to move on with the remodeling and purchased another vanity from a more reliable vendor. Today I checked the status of my order after one month passed our cancellation to make sure it has been canceled and the order status is remained at processing. The customer service has not been getting back to me after sending several emails and chat requests!

Our remodeled bathroom look simply beautiful thank to DecorPlanet! The quality of our tiles, shower doors, vanity and medicine cabinet is outstanding. Nina was so helpful with our orders and James guided us throughout the whole shopping process. I would definitely recommend doing business with DecorPlanet.

First, this company does not even deserve the 1 star! I ordered a mirror for our new bath construction. Never opened it. My builder decided it was too big and I needed the next size down. I called and worked with the company rep. I asked if I could do an exchange and if restocking and return shipping would be waived? The answer was, no. I decided not to repurchase the smaller size mirror from this company. I followed all directions to ship the large mirror back to them. Using their label. After several emails and confirming mirror returned was received, but refund not received, I finally received it. I was charged more for the return shipping and restocking fee than my refund. I order most everything on line and have never been treated this was by any company! DO NOT BY FROM THIS COMPANY!

We bought a vanity with matching cabinet. Vanity arrived as described but door on cabinet was terribly scratched. We immediately called, sent pictures, and were promised a replacement. SIX MONTHS later we are still dealing with them for a replacement. I have spoken with 4 or 5 different and INDIFFERENT people. They will be very nice when promising you something they can't deliver then very rude when you question why it was never delivered. Horrible customer service, horrible procedures!

I live in las Vegas, and was able to get everything i needed in a timely fashion from decorplanet. Great prices, and great service! My sales rep was James. He was very knowledgeable and courteous. Our bathroom turned out fantastic, thanks so much! I recommend highly!

Great customer service! I needed a part for a product I bought over a year ago and they not only responded to my inquiry quickly but they found the part and offered to send it at no charge! I'd give them 10 stars if I could!

We originally placed our order in early October and went several days past our expected shipping date without any updates or information. We posted an unsatisfactory review and were contacted promptly with an updated shipping and delivery date. They were great about following up with us on our satisfaction of the item and delivery. We appreciated their follow-up and they were great to offer a discount for the inconvenience.

Their product is superior and their customer service even better. Although my product was 3 years old and out of the warranty period they covered the parts with no fee and no questions asked. I will only buy from them in the future.

We are in the middle of a fairly large home re-model. In looking for a hand made tile from London, DecorPlanet was able to accommodate. We do not live in NY, so we worked with Gail Motisi from DecorPlanet over the phone. Gail was a ball of positive energy... more sales people should be like her as she is a great representation for the company. Gail made sure our order was complete and we didn't have any oversights. The process was very easy! To send additional kudos her way, we had tile that arrived broken and not only was it replaced within days, as to not slow down our very tight timeline for job completion. Thank you to Gail and DecorPlanet for making this a painless experience!

I had an issue with a faucet which was out of warranty. Decor Planet was nice enough to extend the warranty for me and ship me a replacement faucet at charge. There was no charge for shipping either.

I'm very pleased with Decor's customer service and it's sales staff and highly recommend the company.

S. Carroll

I ordered two identical vanities which were supposed to come with a back splash included. When I opened the boxes, neither had a back splash so I called DecorPlanet's customer service. I was told they would contact the manufacturer and get back to me. It took a while to get back to me but they finally did and they are having the back splashes sent. Saint Billy is handling my case and was very apologetic. I'd do business with them again.

Decor Planet's customer service has been extraordinarily cooperative and understanding with me and my client in correcting a couple of manufacturing defects for two Fresca products we purchased in the Spring. The overall quality of the product was extremely high, but we encountered some issues with deterioration of the mirror on a medicine and vanity chest. Decor Planet upheld Fresca's warranty with expedience and grace. I would highly recommend the company.

I went to DecorPlanet with no idea of the design I wanted for my bathroom tiles. They have a tremendous selection of tiles and bathe accessories. I worked with Nina. She was amazing! Very knowledgeable on what tiles worked well together. Got a great deal on some beautiful tiles. I will post a photo of my bathroom when it complete. Can't wait

I have been told they are going to make it right and I will update my review if/when they do. Hopefully they will because I was anticipating the parts I ordered weeks ago and needed them last week. Ordering them in advance didn't help me in this instance.

I purchases the Fresca bathroom vanities for my bathroom remodel. They were shipped in good packaging and arrived on time. I shopped around quite a bit before making my purchase and found that Decorplanet gave me the best deal and service. I would suggest calling in and talking to a sales rep before making your purchase to see if there are any special deals. The reps are very professional and knowledgeable about their products. I would definitely shop at Decorplanet again.

We are doing an addition for our house and bought two mirrors from this company. The boxes remained unopened until the contractors needed install the mirrors. Once the boxes were opened we noticed that the mirrors were damaged. I emailed the company and they were prompt in asking me to take pictures of the damage, but once I emailed the damage I didn't hear back notwithstanding multiple emails back to the company. Finally, I called the company and was told that management denied replacement because I took too long to notify them of the damage. Stay away if you value customer service.

I have written multiple one-star reviews on a bathroom vanity I have purchased through them, due to the fact that quite frankly the bathroom vanity is garbage... no more better quality than anything at Home Depot for quadruple the cost... Very disappointed in my purchase with them and $2,000 in the hole for a bathroom vanity that I thought was going to be high quality! But other consumers will not be aware of this due to the fact that they don't post 1-star reviews. I guess I'll try and do a five-star review and write how much a piece of crap it is and hopefully that will post...

I first came to this site looking for replacement sink grids for a 20 year old Franke sink. I found the grids at the best prices. Decor planet carries mostly European brands. Wide range of bath accessories and fixtures at good prices.

I ordered a wall mount toilet system from Decorplanet. Our parts came very quickly. We had questions with some of the parts, Venice from customer service was able to answer them. Our install went great. Thanks again for the great customer service.

Had a slight issue with one of the faucets, but DecorPlanet provided me additional information and was very responsive to my inquiries and helping me solve my problem. Will use them again, and highly recommend them for their great support.

If you want customer service go elsewhere. I received the wrong item. The phone salesperson was in a rush and keyed in the wrong item. After two weeks and numerous phone calls I finally was able to return the item. They kept lying and stating I asked for the wrong item. I said to play the recording of my purchase. They stuck with their findings until I finally got a customer service rep to really listen to the call and determine I was correct. This business cares more about restocking fees than about customers.