DecorPlanet

Spent $2,000 on nice vanity and mirror. The vanity arrived and was nice for the money, mirror was backordered "2-3 weeks". After 7 weeks I called and they told me it would be another 6 weeks! We'll see. Very fragmented remote customer service and sales model. The customer service rep just sent me back to the sales rep in some other remote location. This outfit is a joke.

I ordered two expensive vanity faucets. I was supposed to receive a ship date within 24-48 hours. I received no follow-up information. I emailed customer service twice inquiring about my order, and never received a reply back. I called the customer service line and after waiting 30 minutes, I was prompted to leave a callback number( staying on hold was not an option). I never received a callback. I canceled the order through the website and received no follow-up acknowledgment. Meanwhile, my funds are on hold and tied up until Decor Planet cancels the order. Worst purchasing experience I have had in a long time

We order a toilette paper holder for our new bathroom. Order took sometime to be delivered because it was back order at manufacturer. By the time we received it, we have already installed a different one. I contacted DécorPlanet to return. Because the item was delayed and price of item, they gave us a FULL refund without having us to pay for return, for restocking fee... and told us to keep the item!. Venice G was FANTASTIC!

DecorPlanet filled my order for a replacement of my Moen kitchen faucet handle. I ordered the wrong part and when I asked to return it, they said with the cost of returning it that I should not return it and they would still return my payment to me. Thanks, DecorPlant! Great service!

I got a great price on a Toto toilet with washlet. It arrived quickly and in perfect condition. Unfortunately, the washlet started making a buzzing sound. Customer service was great. They replaced the washlet with a newer model! The quarantine slowed the receipt of the newer model, but now I've got it and it works great. My exchanges with customer service were very cordial and helpful. I will definitely buy from them again.

I live in Austin, Texas and recently used Decoplanet to remodel our main bathroom. The service was fantastic and the products are exactly what we were looking for! My fiancé and I just bought our first house and are remodeling our second bathroom in a few months and will definitely be using them again. Make sure to ask for James Boylin, he was very knowledgeable about all of the products and helped guide us in the right direction as to what would not only look good but be the most functional setup for our bathroom.

Sometime in early May I purchased a bathroom vanity for my home. Before going with Decor Planet, like everyone else, I looked around for the best price available. To my surprise, the best price was at Decor Planet. I placed an order right away and within a few days, the order was at my doorstep! From the sales person who took my order, to the customer service agent who updated me on my order status, to the delivery guy who delivered my order, all efforts proved beyond satisfaction!

DP has very reasonnable prices, and a fantastic sales and service crew. I'll be sure to recommend my friends.

I've ordered several items from Decorplanet from the Fresca Ottimo Bathroom collection: a double tower bar, a toilet paper holder, a towel ring and 2 bathroom hooks. Everything arrived extremly fast and packed very secure. I was impressed with the quality of the set. Highly recommended. Would buy again.

They charged me for a product they don't have give a ship date called a week after it should have shipped and they told they were out of stock and it would be 7 months before it would be in now after canceling the order they want me to wait 7-10 days before they give my money back sad

I purchased a toilet from DecorPlanet via Amazon. I arrived in a thousand pieces (see attached). I sent them this picture and asked that they pay for shipping to return it. They never responded. Then I appealed to Amazon for a return. Then they called to offer a refund if I would drop appeal to Amazon. I said I would not until they refunded my money. Then they lied to Amazon on the appeal and I called them back and asked again for a refund. They refused--saying I had not dropped my appeal to Amazon. So I was left with a broken toilet and out $750. I left a terrible review like this one on Amazon and I was offered $250 to erase the review. I offered to erase review if they made it right and refunded my full money. They refused. They could care less. Throughout it all I dealt with an associate named * Do not buy from them. The reason all the other reviews are positive is because they paid off people who write bad reviews.

*Personal information redacted by admin

We found DecorPlanet by searching online for modern/contemporary vanities. Nevermind vanities... my fiance and I ended up purchasing our whole bathroom from their from tiles to the shower tub! Unfortunately, there was a slight fracture in the countertop of one of the vanities and the other vanity door had a small discoloraation. What could of turned out to be a nightmare ended up working out effortlessly with the unbelievable customer service at DecorPlanet. My fiance especially raved about the service provided by Alli who went above and beyond to resolve our issues. I would highly recommend DecorPlanet to anyone who wants a stylish and contemporary bathroom!

I bought a vanity set from decor planet.com and the mirror came damaged. I called the next business day and the representative was polite helped me in getting a replacement sent out. The vanity and faucets with very nice and came as described.

I bought three bathroom vanities and one toliet from Decorplanet... I love them all! The vanity top for the last one did not fit the undermount sinks... no problem! I called, sent a picture of the problem, and five days later received a new vanity top... and did not have to return the original. The customer service folks were great. I would highly recommend buying from Decorplanet. The products are of high quality, beautiful and shipping is extremely fast.

I received a cabinet and it was missing handles. I wrote an email and they were going to upgrade the cabinet and just send it to me. It took me a year to respond, and they still honored their word. Waiting on cabinet now. Customer Service is awesome!

MY order took so long to be delivered that I went out & bought another item. Then I paid $39.00 to return the item.
Prior to returning they made me wait to get an RGA. Then Item was returned & they charged me $150.000 TO restock? CRAZY>>>> Customer service was the worst. They said it was their policy and deferred me to upper management who never returned a call. It all starts at the top, stay away from this company, most of their items are not in stock. Purchase somewhere else. Will never use them again. WORST, EXPENSIVE, SERVICE, EXPERIENCE.

Decor Planet admittedly sent the wrong Toto toilet seat which I returned, uninstalled in pristine condition but in the box box of the new toilet seat which I ordered. I ordered a new one before I was refunded because it took 8 months for the first one to arrive. When I did not receive a refund I contacted Decor Planet and was told by Venice that the seat was 'used'. The pictures she sent were not of a 'used' seat but of one that had been completely and intentionally destroyed. The seat was never even attempted to be installed because I was sent the wrong model and the damage was intentionally inflicted. Decor Planet may seem like they offer lower prices but it is at the expense of their costumers, this is a scam and disgusting practice, do not use this deceptive company.

Buyer beware if you have an upcoming project. The only reason I purchased from planet Depot is because the website had multiple pieces of everything I needed in stock. Come to find out, they had nothing. Esmated date was about 10 days out, got an update they pushed it out again, third update and pushed it out again. When my faucet arrived it was damaged, customer service assured me they would expedite another faucet and I have been waiting for over two weeks and yep, another delay. Customer service said they contacted the factory and replacement will be expedited and shipped direct, well guess what the date has been pushed out twice and I'm still waiting. I have requested to speak with mgmt and have been told twice mgmt will call with in 24 hour's and I have yet to hear from mgmt. So if you have a big project coming up you might want to reconsider unless you have several weeks or months to spare!

They were great. I ordered FRESCA glass shelves that arrived immediately. Due to many unforeseen circumstances, my bathroom renovation ran weeks late and by the time the contractor realized the shelves wouldn't be able to be screwed into the glass shower tiles, it was well over the 30 days to return the merchandise. However, I called, and spoke to the lovely Latoya Kelly who was very helpful, and since the merchandise was still in its original packaging, I was able to return it to them for a full refund. No Fuss. Fantastic.

Courtney Mitchell went out of her way to get my faucet to me before the counter installers arrived, after Amazon had botched my order and I was in a time crunch. Great price on the product as well.

I walked into Decorplanet last November, looking for just a new vanity for my condo. I was only considering remodeling because I was on a tight budget. I guess I didn't calculate my budget properly, because not only did I have enough money to buy a new vanity, but I had some money left over to buy a new toilet and some accessories! The salesman I worked with was above and beyod courteous to help me plan out my budget accordingly and played a little bit of a designer's role in helping me choose the best bang for my buck. I give Decorplanet 6 STARS! 5 stars for their service and products and a bonus star for the salesman who had extreme patience, and helped me greatly with my remodeling project. Excellent, guys. Keep up the good work!

I needed a part for a Fresca faucet, which, it turns out, is very difficult to find anywhere. My local plumbing supply (large and well stocked) never heard of Fresca faucets. In desperation I called decorplanet.com on the off-chance that they had the part. The site sells the faucet, lists some parts, tho none for Fresca faucets. From the sales person I was transferred directly to the parts salesman. The person on the phone was very helpful in locating the part. He also told me that the problem with the faucet might be a simpler problem than I had thought. In any case, he found the part I asked for, and sent it to me. I recommend the site because, from my experience, the service was excellent. Which seems to me to be a major mark of a very good internet company.

I have read the reviews and im quite suprised that they have had such a horrid experience with this company. I purchaes a fresca shower system with jets from another store that was not Decor Planet.And had an issue with this system recently. I went to their store and explained to them what was wrong with the shower system. They kindly explained to me that if I can show them proof of purchase that is within 3 years. That they will cover replacement parts for such system. I came back the following day with proof and with no further questions they ordered the parts needed.

I would shop from Decor Planet in the future if I decide to do any furthur work in my house and would gladly recommend them to anyone that is looking for nice, modern design with a budget and pretty good customer service to go along with it. I am a happy shopper :)

Not only did decor planet have a excactly what i wanted for my bathroom, when a guest happened to visit and break something that we had purchased from them, their on line response team was quick to respond, took care of getting us a new part and even sent me pictures related to fixing the problem myself! THIS DOES NOT SUCK! Great service and great attention by Dan G in the online department! They will be my first stop for all of my future home improvement projects!