DecorPlanet

James Boylan, Sales Rep. And Hector Aponte, Customer Service Representative for DecorPlanet were extremely helpful to me in resolving a credit issue. They were the
Two most professional people I have spoken to in quite a well. Both were extremely knowledgeable about their Company policies and handled my situation with such care and understanding. AND, they returned my calls! That's awesome.

Thank you, James and Hector

Rose Grainda

In December 2019, we bought all fixtures to renovate our two bathrooms: vanities, showers, bathtubs etc. We are extremely satisfied with the product, and more importantly with the support, advice, and service we received from the vendor ALEX PEREYRA. Alex was extremely helpful throughout the choice and ordering process. Thank you Alex

Stay away from this deceptive site. Other than Fresca products, they don't stock anything and get the items from third parties. They mark the item as "in stock", and then give you the run around and tall tales about delays in delivery. They will drag you for weeks and months, always pushing the delivery dates by several weeks, until you either get the item after several months or you give up, cancel the order and buy it elsewhere. As a contractor who renovated dozens and dozens of units, I find this behavior utterly unacceptable and just impossible to work with. Utterly unreliable. I would urge anyone to SHY AWAY FROM THIS HORRIBLE SITE, even if their prices are a bit more attractive. Pay a bit more elsewhere, and save yourself a lot of aggravation. DO NOT USE!

Products are great. This purchase didn't work for me but will certainly use them in the future. Returning product was easy due to assistance from the customer service rep

They sent me a damaged sink and would not replace it - even with lots of evidence that they had shipped me defective product. Please don't make the same mistake I made.

Their prices are fantastic! Customer service department was extremely responsive and assisted me with replacing a part that was damaged during installation.

Ordered the wrong piece and had a wonderful experience with Michael Stokes of Decorplanet.com. He was professional, helpful and extremely responsive. Made the entire process so easy. Would use again!

It has been a month and a half since I ordered from their website. Although they charged me immediately, I have yet to receive my order. No replies to emails / phone messages / or "chat". Stay away!

This business is completely without customer service. You will be always wrong. No returns will not honor their word. The Better Business Bureau gives them an F rating

Excellent products at FANTASTIC prices! I ordered two Fresca Bellezza White Modern Bathroom Vanities w/Solid Oak Wood and Ceramic Sinks. I can not say enough about the quality of these vanities. We have them in our rental house and get tons of compliments on them all the time and after two years they still look brand new. I will definitely order again from Decor Planet due to their excellent customer service and quality at very affordable prices. I would also like to add it was so nice to be able to order everything together, but have the option to pick different faucets. Thank You!

Purchased an $1100. 00 vanity set from DecorPlanet.com and absolutely no issues with delivery schedule. Vanity arrived slightly chipped and faucet was defective (leaking). Contacted Customer Support to inform and to rectify the issue. Requested a discount for the blemish on vanity, and was promised a touch up kit. Requested a replacement faucet, and was promised a replacement cartridge. Received cartridge and after swapping, faucet still leaks. No touch up kit sent. I have placed several calls to CS and written several emails, and they are pretty much in ignoring mode... no return responses. This company can not function in this manner. Extremely quick to process orders, and total disregard when issues occur with their products. I will never use this site again and will never recommend to anyone else. Their average grade on the Better Business Bureau is 1 star... this speaks volumes. Its too bad I did not research the company before placing an order. Live and learn. Now let's wait and see how they will resolve my issue.

At your Brooklyn showroom Nina was very attentive to our needs she couldnt do enough to help us understand and pick out tiling and coordinating backsplashes she is wonderful to work with and i would recommend customers to seek her out for exceptional understanding of your inventory design knowledge and her terrific personality Elliot and Paulette

I ordered 9 door knobs at a cost of $887.40. They sent the wrong ones and after giving me the runaround for 2 days via phone and email they offered me a refund of $391.17 and I would have to pay for shipping. I filed a dispute with my credit card and a complaint with the BBB. We'll see what happens next. WORST CUSTOMER SERVICE EVER IN MY 65 YEARS! AFTER THEY GET YOUR MONEY ITS ALL ABOUT RESTOCKING FEES AND NOT CUSTOMER SERVICE. I ordered hammered egg knobs and received round knobs... see photos.

I purchased a shower panel, a shower door and a one piece toilet from them as a part of my bathroom remodel. I've gotten compliments on everything from my guests, unfortunately one of the knobs on the shower panel malfunctioned and would no longer control the flow of water. Being that it was out of the warranty period I asked them if I could just buy a replacement knob and I was notified that the company had changed the valving design and replacing this would be a proverbial nightmare. Instead, they sent me a replacement panel free of cost. I couldn't ask more from a company.

Bought a great bathroom vanity and faucet. Plumber couldn't find the cap to the drain (he insisted it wasn't sent, but I swear I saw it). Anyway... called DECOR PLANET. They replaced it for free (including shipping)! VERY SATISFIED!

I spoke with Jonathan Antonio, who was personable and helpful. He took initiative to bring up other websites to better understand my question, and in fact brought up the same ones I chose on his own.

Michael was a pleasure talking with at this company he help me resolve my order that was placed in error. There was an Honest mistake yet Decor Planet made it very easy for me to get the RMA needed to get credited back. THANK YOU FOR MAKING IT SO EASY.

We ordered several items for a bathroom remodel and received them on time and in great packaging. One small item was sent in a chrome vice brushed nickle finish, we called and in a quick e-mail exchange the very courteous helper sent a replacement to "make it right" immediately; no hassle, no red tape just GREAT customer SERVICE!

Got the towel warmer but wrong color. Chat to customer service email the return label, pickup was arranged and the the item arrives 2 days later. No fuss at all.

My experience with DecorPlanet was quite pleasant. One of the vanities I've purchased had a draw damaged. I spoke with Customer Service and damaged part was replaced in two days.

My Toto sink arrived broken, and Jason S. Was very helpful in getting me a replacement sink. He really went to bat for me, and I appreciate all his help.

Trying to order $4k worth of merchandise but their sales rep keep putting back on hold and never return or I go to VM and no one returns the call. Not sure they really exist.

First off, I found A Toto toilet I liked at Lowes for one of my rental units. It was around $250 so I went online to see if I could find a better price. There is only one place I found that was less expensive than Decor Planet but they had some pretty negative reviews. Decor planet had a price match guarantee so I figured I'd give them a call. I spoke with a sales rep by the name of Robert Young who was extremely pleasant, professional and offered to not only price match the other company but also beat their price by a little bit as well. He took my order over the phone and promptly sent me an email confirmation along with a tracking number a couple of days later. When we received a toilet the bowl appear to have broken in the shipping process. I contacted Robert once again. He apologized and then promptly processed my claim. Things don't always go right with online transactions and this was certainly one of them. I really must point out though that this was in no way the fault of decor planet as the bowl and tank were in two separate boxes packed safely inside of a larger single box. It appears that there might have been too much pressure on one of the tiedown straps during shipping based on the damage done to the bowl. I would highly recommend decor planet and if you can get Robert Young as your sales rep that would be a definite plus.