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  • Diamondere

Diamondere

Ratings On Other Platforms

Trustpilot
4.9 / 5
Better Business Bureau
4.8 / 5
Corporate Values

Overview

Diamondere has a rating of 4.8 stars from 2,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Diamondere most frequently mention customer service, engagement ring, and great experience. Diamondere ranks 1st among Diamond sites.

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Positive reviews (last 12 months): 96.1%
Positive
912
Neutral
24
Negative
13

Instant Feedback

746 reviews

71
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Business's Favorite Review

“Amazing Experience”

Mark P.
5/21/20

I cannot think of our Diamondere rings and the role that they have played in our happiness for my partner and I without strong emotions. The quality, the look, the feel and the design of our rings are amazing. The entire evolution with Diamondere was like buying a treasure from a dear friend who clearly loved the both of us so much that he or she created masterpieces specifically for our very special occasion. I have never had such an amazing online experience in my life. I could not imagine our ceremony without these perfect representations of our love and affection that we will share for the rest of our lives. Mark Petersen-Overton Captain, United States Navy (retired)

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Top Positive Review

“Diamondere Magicians”

Rick H.
9/7/20

I just retired, celebrated 30 years of marriage and my children have successfully flown the coop. I was looking to benchmark these milestones with a Celtic themed platinum & black diamond pendant, For both my wife and I but, nowhere to be found. So, reached out to Diamondere to see if they could Fabricate two pendants out of their Celtic themed rings. Lo & behold, the Diamondere "magicians" Produced exactly what I had in mind and within 24 hours we were on our way to creating these Beautiful heirloom pendants that my family will be able to enjoy for many generations to come.

Reviews (2,059)

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Reviews that mention popular keywords

customer service (425) engagement ring (154)
Thumbnail of user bryenp
Ohio
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Fed ex had some issues with delivery times not at all fault of maker.
Came out beautiful and size was right
Only thing is that the black on the gold wore off in a day where placed on finger not sure chemicly how long supposed to last may be normal but overall great quality ring :)

Thumbnail of user travish622
Kansas
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

It came out perfect, It was a few days past the original complete time, but they were very good at keeping me in the light with what was going on any time there was a problem on their end. They told me they wouldn't settle for anything but perfection, and that's what they delivered. My advice for most of the bad reviews I have read, they plan the date to engage or book a flight to somewhere like a day after they say it'll be done. Give them a little extra time, it'll be worth it.

Thumbnail of user reynaldoc61
New York
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

Experience was seamless, Meghan was very helpful and answered any questions I had. Ring was beautiful and my now fiance loves it.

Thumbnail of user carmens665
New York
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

While there was a lot of communication, Diamondere didn't do what they said they would do. I finally received what I ordered. It's not as pretty in person as pictured online. It was VERY delayed. Diamondere didn't follow through on compensatory offer. I hope I grow to love what we intend to be my wedding ring. May need to upgrade.

Thumbnail of user alexb743
New York
2 reviews
0 helpful votes
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August 2nd, 2024
Verified purchase

Got my ring resized because it was too tight. Now it fits perfectly. It's so comfortable. It was worth the wait.

Thumbnail of user angell487
Connecticut
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

The pinky ring is smaller than I thought although the craftsmanship is impeccable.

Thumbnail of user geraldk292
Indiana
2 reviews
0 helpful votes
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August 27th, 2024
Verified purchase

Excellent product description just all around excellent experience

Thumbnail of user marissas214
TT
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

It's beautiful and came before expected deliver date. Thanks

Thumbnail of user darrylr151
California
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

I am very happy with my new ring, just as described online. Thank you.

Thumbnail of user christianz221
Georgia
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

The ring turned out perfectly and is exactly what she wanted!

Thumbnail of user saras2021
Florida
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

Good job on the ring. We love it.Will recommend or buy here again.

Thumbnail of user ronaldw1516
California
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

Great customer service and the craftsmanship was superb.

Thumbnail of user christophera1407
Arizona
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I had a lot of concerns with placing an order for something I can't physically see, but from the moment I started asking questions the sales person was responding within 24hrs and when I placed my order I always got notified. The only thing I thought might be cooler is if they could add a photo when they updated me, but phenomenal service. Thank you

Thumbnail of user willd336
Illinois
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

This ring is perfect! My boyfriend is absolutely in love and so am I. The engraving was a bit small, but I know there wasn't much space to work with, so we're not mad at that by any means. He absolutely adores it and it was the perfect gift! Only thing I wish is that we could've been able to send the package to a FedEx facility since there was some delivery issues. They told us Diamondere requested it only be shipped to our home and signed off for, but the ring was WELL worth the wait.

Thumbnail of user patrickp1134
California
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

The ring was beautiful and very well crafted and it was a very timely delivery.

Thumbnail of user wilhelminae2
Colorado
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I had never dealt with an online jeweler before, but I cannot imagine another company being as wonderful as Diamondere! The personalized customer service I received was professional, precise and an A+! The available customized options made it more affordable. I love my new ring which is identical to the online photo. The packaging was indeed very classy - which I also loved. I hope to purchase another ring or two in the future. I highly, highly recommend this company!

Thumbnail of user rupertw22
Colorado
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

Great experience!
Items are exactly as described and look great!

Thumbnail of user williams7504
Nevada
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

It looks great in the sunlight and the black diamond is beautiful.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mattheww1757
Minnesota
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

My order arrived on time and is exactly what I wanted. The only reason for 4 stars is that the tracking wasn't updated and it showed the package wasn't shipped until right before it arrived. Otherwise, a great buying experience. Would buy again or recommend to anyone.

Thumbnail of user tads48
New Hampshire
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Ordered an opal ring and it was just what I wanted. Delivered on time.

Thumbnail of user israels119
Texas
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

Very pleased with ring and delivery plus great customer service

Thumbnail of user davidy1284
California
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

High quality jewelry and excellent service. Recommended 100%

Thumbnail of user heatherm2695
New York
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

The customer service team was amazing to work with!

Thumbnail of user joelleg36
Washington
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

Ring is beautiful. It was a little late and then it got lost in the building I work in because it was delivered to the wrong place. Not Diamondère's fault but still part of my experience.

Thumbnail of user garyv236
Texas
2 reviews
0 helpful votes
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June 13th, 2024
Verified purchase

The ring is beautifully hand crafted and packaged. So based on that I would give it 5 stars. Took a month to get but that's okay I wasn't in a hurry. The reason for 3 stars is the way it was shipped. I understand you want to make sure the package gets there and is received by the person who ordered it. But to require that someone over 21 with a photo id to sign for it is a little much and ridiculous. Just do a standard signature required and leave it at that. Or give the buyer the option to choose.

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From the business

SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS

The multiple exchange of hands in a traditional market means that by
The time the product reaches you it is priced at multiples of the original
Cost. Diamondere ships directly to you from our workshop, eliminating
Middlemen, making sure that you have the best deal on the
Best product, made exclusively for you!

PERSONALIZATION

Your jewelry is an extension of you - make it as personal as possible.

Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!

LEGACY AND CRAFTMANSHIP

Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store.

How do we know? Because we have been supplying to these brands for decades!

CREDIBILITY

We recognize the level of trust
Placed in us while making
Your purchase. To reiterate
Our commitment,
Diamondere offers:
FREE Global Shipping

100 Day Returns

FREE Certification

FREE Engraving

FREE Polishing

FREE Gift Wrapping

CERTIFICATION

Each of Diamondere’s exquisite pieces is certified by an accredited agency and individually hand-made by highly skilled craftsmen. This ensures intensive attention even to the smallest details, resulting in the finest quality possible.

CONVENIENCE

The most intricate jewelry is now a click away. Browse through our portfolio, select an item, item and it will be shipped to you within seven to ten business days, in our beautiful gift boxes. You may use any of our multiple transaction options for simple and quick payments.

Business History

SINCE 1890

Diamondere was founded by two cousins who are offering public access to their family's 122-year legacy of exquisite jewelry design. Their family started out as exclusive designers for celebrities, dignitaries and Royals, specializing in customized jewelry only. Later generations were then groomed in mass-producing fine jewelry for the global audience. Even today, their fathers travel the world to source the best gemstones, anticipate jewelry trends and create world-class designs.

CONTINUING A LEGACY

They were always intrigued with the intersection of technology and the art of jewelry manufacturing. At the time, little did they know that one day this would lay the foundation for Diamondere. After graduation, the cousins took other business jobs and later discussed the possibility of developing an affordable jewelry website. They wanted their e-commerce fine jewelry platform to eliminate the middlemen by offering direct purchase from the family's manufacturing units and enable end-to-end customization for any customer. This venture would synergize the made-to-order and mass production expertise, which has been carefully nurtured and handed down by generations.

CUTTING EDGE TECHNOLOGY

The cousins embraced and developed technological innovations like 3D printing, Computer Aided Design (CAD) and 3D videos for the buyer to seamlessly customize any design using colored diamonds, gemstones and precious metals, to match their budget and style. In addition, customers could also work with the Diamondere Design Team to submit their own creations for manufacturing.

Company Representative

Thumbnail of user dianag17
Diana G.
Typically does not respond to reviews
I have worked in the jewelry industry for over 15 years. I began my career designing jewelry and then started hand-crafting it myself. Over time, I realized that customers today while customizing their jewelry or picking out an engagement ring, could benefit greatly from the wealth of experience I have in this industry. Today, I love helping customers and in a small way, be a part of their emotional journey (since every jewelry purchase for me is an emotional experience).

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