Sitejabber Website Reviews and Complaints
  • Diamondere

Diamondere

Ratings On Other Platforms

Trustpilot
4.9 / 5
Better Business Bureau
4.8 / 5
Corporate Values

Overview

Diamondere has a rating of 4.8 stars from 2,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Diamondere most frequently mention customer service, engagement ring, and great experience. Diamondere ranks 1st among Diamond sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 96.1%
Positive
912
Neutral
24
Negative
13

Instant Feedback

746 reviews

71
See all photos
How would you rate Diamondere?
Business's Favorite Review

“Amazing Experience”

Mark P.
5/21/20

I cannot think of our Diamondere rings and the role that they have played in our happiness for my partner and I without strong emotions. The quality, the look, the feel and the design of our rings are amazing. The entire evolution with Diamondere was like buying a treasure from a dear friend who clearly loved the both of us so much that he or she created masterpieces specifically for our very special occasion. I have never had such an amazing online experience in my life. I could not imagine our ceremony without these perfect representations of our love and affection that we will share for the rest of our lives. Mark Petersen-Overton Captain, United States Navy (retired)

See full review
Top Positive Review

“Diamondere Magicians”

Rick H.
9/7/20

I just retired, celebrated 30 years of marriage and my children have successfully flown the coop. I was looking to benchmark these milestones with a Celtic themed platinum & black diamond pendant, For both my wife and I but, nowhere to be found. So, reached out to Diamondere to see if they could Fabricate two pendants out of their Celtic themed rings. Lo & behold, the Diamondere "magicians" Produced exactly what I had in mind and within 24 hours we were on our way to creating these Beautiful heirloom pendants that my family will be able to enjoy for many generations to come.

Reviews (2,059)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (425) engagement ring (154)
Thumbnail of user mariec1352
New York
1 review
0 helpful votes
  • Send Message
June 1st, 2024
Verified purchase

I love the bracelet I received. The color of the stones was not what I thought they would be (light blue instead of deep blue) but it's a nice bracelet nonetheless.

Thumbnail of user carlat330
Oregon
1 review
0 helpful votes
  • Send Message
June 16th, 2024
Verified purchase

I got my ring in black gold with a lab grown diamond. It is absolutely beautiful! I am inlove with my ring. The whole experience was great :)

Service
Value
Shipping
Quality
Thumbnail of user dalek389
North Carolina
1 review
0 helpful votes
  • Send Message
June 15th, 2024
Verified purchase

Your service was great. The workmanship was meticulous and my wife can't stop looking at it. She never takes it off!

Thumbnail of user manuelg432
Texas
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

The ring arrived as stated and is in very good quality, I would buy from here again if I wanted another ring.

Thumbnail of user jasonr2291
Florida
1 review
0 helpful votes
  • Send Message
July 6th, 2024
Verified purchase

Excellent jewelry collection very fast service beautiful stuff

Thumbnail of user daniellem1351
Hawaii
1 review
0 helpful votes
  • Send Message
May 31st, 2024
Verified purchase

This purchase was the best choice I could have made for my engagement. The ring is perfect and the service was incredible. I couldn't be happier and my partner said yes!

Thumbnail of user caseym441
California
1 review
0 helpful votes
  • Send Message
May 24th, 2024
Verified purchase

This was so perfect for my wife and she adores it. She even kinda likes that the black is rubbing off the bottom side. Says it adds "character" aha Once again, thanks so so much

Thumbnail of user kevink2944
New Mexico
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

I was shocked to see that the diamond weight was larger than expected. The ring came out beautifully and the presentation was amazing.

Thumbnail of user mindyv37
Mississippi
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

My ring was late but your team compensated me for the delay so though I didn't have my ring for my wedding, the made up for it as best they could.

Thumbnail of user brads1128
Brad S.
California
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

The ring is perfect—just how we designed it, fits perfectly, and finely crafted. Looking forward to getting a matching wedding band, as well!

Thumbnail of user joshuam1708
Massachusetts
1 review
0 helpful votes
  • Send Message
June 1st, 2024
Verified purchase

The ring is perfect. The only issue is that I requested to remove the expedited shipping when I was told it wouldn't be here for Mother's Day and that wasn't done.

Thumbnail of user devenh13
South Carolina
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

The entire process was easy and smooth. I really appreciate the communication. Every question I had was answered every step of the way.

Thumbnail of user marya4499
Pennsylvania
1 review
0 helpful votes
  • Send Message
June 3rd, 2024
Verified purchase

Love the custom options. Was able to pick my own stones and quality. Fast ship time. Great quality. Highly recommend.

Thumbnail of user arijitb7
Massachusetts
1 review
0 helpful votes
  • Send Message
May 24th, 2024
Verified purchase

The jewelry was exactly as described, the process of ordering was super easy and it was delivered right on time! Couldn't have asked for more. Thank you!

Thumbnail of user lukeh379
Wisconsin
1 review
0 helpful votes
  • Send Message
May 24th, 2024
Verified purchase

The ring that I received was absolutely amazing. I made a custom order, and the customer service throughout was very good. I am very happy with the end product.

Thumbnail of user charlesh3352
Missouri
1 review
0 helpful votes
  • Send Message
June 28th, 2024
Verified purchase

It was great. What I ordered and headed of schedule.

Thumbnail of user hannahs931
Washington
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

We love our rings but unfortunately my husband's ring is a little small. Is there a way to have it resized and is there a fee? Thank you!

Thumbnail of user lynnc1088
Maryland
1 review
0 helpful votes
  • Send Message
June 2nd, 2024
Verified purchase

The ring is beautiful! The delivery was wonderful. I will recommend you to multiple friends and family!

Thumbnail of user matthewk1561
California
1 review
0 helpful votes
  • Send Message
June 28th, 2024
Verified purchase

The process was simple and quick. Great staff. And the ring is stunning!

Thumbnail of user mattk642
Maine
1 review
0 helpful votes
  • Send Message
June 28th, 2024
Verified purchase

Beautiful craftsmanship, excellent customer care and prompt.

Thumbnail of user michaelo471
Washington
2 reviews
0 helpful votes
  • Send Message
June 28th, 2024
Verified purchase

So, far, things seem to have gone well. We received the beautiful piece as promised.

Thumbnail of user scottw2692
Florida
1 review
0 helpful votes
  • Send Message
June 28th, 2024
Verified purchase

Very satisfying experience. I would highly recommend them for all your jewelry needs.

Thumbnail of user michaelc5579
Washington
3 reviews
0 helpful votes
  • Send Message
April 21st, 2024
Verified purchase

We looked far and wide for the perfect, specific ring/band to commemorate and represent our upcoming marriage and we found Diamondere. There are many obvious advantages, but the ability for her to find something very specific and then choose the gemstone, especially with the option for me to select exceptionally high quality stones which are very clearly reflected in the product, was a big seller for us. I don't usually spend time leaving reviews, but I was impressed and continue to be impressed with the quality of the ring we received. I'm sort of looking for an excuse to order something else at this point - which makes sense considering anything remotely similar was significantly more expensive anywhere else. Big fan, would buy again.

Service
Value
Shipping
Quality
Thumbnail of user stevenn966
Washington
1 review
0 helpful votes
  • Send Message
April 29th, 2024
Verified purchase

The engraving took a little longer than expected and they offered me free expedited shipping to make up for the delay. The ring came and looks great with attention paid to the detail in engraving. Thanks!

Thumbnail of user natep95
Vermont
1 review
0 helpful votes
  • Send Message
June 6th, 2024
Verified purchase

Took a little longer to get my ring but when I did it was beautiful my girlfriend was beyond excited

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS

The multiple exchange of hands in a traditional market means that by
The time the product reaches you it is priced at multiples of the original
Cost. Diamondere ships directly to you from our workshop, eliminating
Middlemen, making sure that you have the best deal on the
Best product, made exclusively for you!

PERSONALIZATION

Your jewelry is an extension of you - make it as personal as possible.

Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!

LEGACY AND CRAFTMANSHIP

Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store.

How do we know? Because we have been supplying to these brands for decades!

CREDIBILITY

We recognize the level of trust
Placed in us while making
Your purchase. To reiterate
Our commitment,
Diamondere offers:
FREE Global Shipping

100 Day Returns

FREE Certification

FREE Engraving

FREE Polishing

FREE Gift Wrapping

CERTIFICATION

Each of Diamondere’s exquisite pieces is certified by an accredited agency and individually hand-made by highly skilled craftsmen. This ensures intensive attention even to the smallest details, resulting in the finest quality possible.

CONVENIENCE

The most intricate jewelry is now a click away. Browse through our portfolio, select an item, item and it will be shipped to you within seven to ten business days, in our beautiful gift boxes. You may use any of our multiple transaction options for simple and quick payments.

Business History

SINCE 1890

Diamondere was founded by two cousins who are offering public access to their family's 122-year legacy of exquisite jewelry design. Their family started out as exclusive designers for celebrities, dignitaries and Royals, specializing in customized jewelry only. Later generations were then groomed in mass-producing fine jewelry for the global audience. Even today, their fathers travel the world to source the best gemstones, anticipate jewelry trends and create world-class designs.

CONTINUING A LEGACY

They were always intrigued with the intersection of technology and the art of jewelry manufacturing. At the time, little did they know that one day this would lay the foundation for Diamondere. After graduation, the cousins took other business jobs and later discussed the possibility of developing an affordable jewelry website. They wanted their e-commerce fine jewelry platform to eliminate the middlemen by offering direct purchase from the family's manufacturing units and enable end-to-end customization for any customer. This venture would synergize the made-to-order and mass production expertise, which has been carefully nurtured and handed down by generations.

CUTTING EDGE TECHNOLOGY

The cousins embraced and developed technological innovations like 3D printing, Computer Aided Design (CAD) and 3D videos for the buyer to seamlessly customize any design using colored diamonds, gemstones and precious metals, to match their budget and style. In addition, customers could also work with the Diamondere Design Team to submit their own creations for manufacturing.

Company Representative

Thumbnail of user dianag17
Diana G.
Typically does not respond to reviews
I have worked in the jewelry industry for over 15 years. I began my career designing jewelry and then started hand-crafting it myself. Over time, I realized that customers today while customizing their jewelry or picking out an engagement ring, could benefit greatly from the wealth of experience I have in this industry. Today, I love helping customers and in a small way, be a part of their emotional journey (since every jewelry purchase for me is an emotional experience).

How do I know I can trust these reviews about Diamondere?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Diamondere?