Sitejabber Website Reviews and Complaints
  • Diamondere

Diamondere

Ratings On Other Platforms

Trustpilot
4.9 / 5
Better Business Bureau
4.8 / 5
Corporate Values

Overview

Diamondere has a rating of 4.8 stars from 2,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Diamondere most frequently mention customer service, engagement ring, and great experience. Diamondere ranks 1st among Diamond sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 96.1%
Positive
912
Neutral
24
Negative
13

Instant Feedback

746 reviews

71
See all photos
How would you rate Diamondere?
Business's Favorite Review

“Amazing Experience”

Mark P.
5/21/20

I cannot think of our Diamondere rings and the role that they have played in our happiness for my partner and I without strong emotions. The quality, the look, the feel and the design of our rings are amazing. The entire evolution with Diamondere was like buying a treasure from a dear friend who clearly loved the both of us so much that he or she created masterpieces specifically for our very special occasion. I have never had such an amazing online experience in my life. I could not imagine our ceremony without these perfect representations of our love and affection that we will share for the rest of our lives. Mark Petersen-Overton Captain, United States Navy (retired)

See full review
Top Positive Review

“Diamondere Magicians”

Rick H.
9/7/20

I just retired, celebrated 30 years of marriage and my children have successfully flown the coop. I was looking to benchmark these milestones with a Celtic themed platinum & black diamond pendant, For both my wife and I but, nowhere to be found. So, reached out to Diamondere to see if they could Fabricate two pendants out of their Celtic themed rings. Lo & behold, the Diamondere "magicians" Produced exactly what I had in mind and within 24 hours we were on our way to creating these Beautiful heirloom pendants that my family will be able to enjoy for many generations to come.

Reviews (2,059)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (425) engagement ring (154)
Thumbnail of user jarrodm61
Indiana
1 review
0 helpful votes
  • Send Message
February 26th, 2024
Verified purchase

Diana was kind enough to not only inquire, but follow up my reply from the inquiry.
I would most definitely recommend this site to anyone else I know in need of excellent custom rings and other jewelry.

Thumbnail of user stephanies3546
South Carolina
1 review
0 helpful votes
  • Send Message
March 23rd, 2024
Verified purchase

The whole process was great. The site is easy to navigate and once we decided on a design it was very easy to customize. After we ordered it was very easy to track the progress of the ring on their site and they even reached out with a personal email. Shipping was quick and the ring was packaged extremely well.

Service
Value
Shipping
Quality
Thumbnail of user gregoryc1289
Texas
1 review
0 helpful votes
  • Send Message
March 4th, 2024
Verified purchase

Make sure to tell them as much details about the rings when they give you the chance at the beginning. The colors on the website for certain gems can be misleading. I'm specifically talking about the tanzanite gemstone. The color on the website looked purple but when I got them they were blue. I didn't do my research beforehand and I found out that tanzanite comes in a variety of blues and purples. Blue being more expensive and sought after. When I reached out after receiving the rings, I got a quick response that they would be able to remake the ring with purple gemstones. I'm so happy.

Thumbnail of user tylers1081
New York
1 review
0 helpful votes
  • Send Message
May 19th, 2024
Verified purchase

The customer service has been amazing. They helped me with everything and the ring came out great

Thumbnail of user paiged140
Massachusetts
1 review
0 helpful votes
  • Send Message
March 8th, 2024
Verified purchase

Our daughter was interested in a class ring for her sophomore year in high school. The low quality rings being offered were going to cost between $400-600 for a glass stone and cheap metal. We researched on line and found that Diamondere provided customized options in a lot of styles and for; real gem stomes, real silver or real gold ….and bonus…. Engraving!
She is so happy with her new customized ring! Now she will have it for lifetime piece and not a "class ring" that will just sit in the jewelry box after graduation.
Thank you Diamondere

Thumbnail of user maryb6711
Illinois
1 review
0 helpful votes
  • Send Message
May 26th, 2024
Verified purchase

Outstanding! Quality is excellent. Entire experience was easy and reliable!

Thumbnail of user johnb13072
Pennsylvania
1 review
0 helpful votes
  • Send Message
May 26th, 2024
Verified purchase

It was a wonderful experience. Ring is nicer and bigger than expected!

Thumbnail of user ritaw411
Arizona
1 review
0 helpful votes
  • Send Message
April 8th, 2024
Verified purchase

These earrings were a gift and the recipient loved them. Diamondere answered all my questions quickly and completely and kept me informed throughout the entire process. I couldn't be more satisfied.

Thumbnail of user markl3531
Florida
1 review
0 helpful votes
  • Send Message
February 22nd, 2024
Verified purchase

This the most beautiful hand craft band. They did such an amazing job. My wife was very pleased and LOVE it. The size was measured perfectly. I would definitely buy again and would be getting more in the near future. I may have found my favorite place for personal and handcrafted jewelry. Thank you guys!

Thumbnail of user stephenb2969
Massachusetts
1 review
0 helpful votes
  • Send Message
March 22nd, 2024
Verified purchase

I've never spent the amount of money on one purchase of jewelry like this before. So I had great expectations of Diamondère to provide a great product, with great communication and service.
Diamondère provided all expectations above and beyond.
Cherie, was fantastic to work with. She provided me details every step of the way. Such a pleasure to work with.
I highly recommend Diamondère!

Thumbnail of user ivana256
California
1 review
0 helpful votes
  • Send Message
March 8th, 2024
Verified purchase

The site was easy to use when picking the design and stones. Once ordered it was easy to track the process as well. The ring looks great. Its shines and shimmers beautifully in the sun, I was mesmerized.

Thumbnail of user deshawnb11
Arizona
1 review
0 helpful votes
  • Send Message
April 19th, 2024
Verified purchase

Very good Beautiful ring they reached out when needed to give updates well worth it very kind great people awesome company

Service
Value
Shipping
Returns
Quality
Thumbnail of user brycec128
Michigan
1 review
0 helpful votes
  • Send Message
May 24th, 2024
Verified purchase

Beautifully done, very professional, and delivered on time.

Thumbnail of user ericm2674
Florida
1 review
0 helpful votes
  • Send Message
May 24th, 2024
Verified purchase

Very helpful when asking for changes to the gold color, stone type and quality. Great staff.

Thumbnail of user heatherh2235
Montana
1 review
0 helpful votes
  • Send Message
March 29th, 2024
Verified purchase

I had to get mine custom ordered, and they did an amazing job! It's perfect in every way, and I'm so in love with it. Responses were really quick on what I wanted, and the artists were super helpful.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cindym2072
California
1 review
0 helpful votes
  • Send Message
March 11th, 2024
Verified purchase

My husband did not like the ring. The ruby was too pink and not the color online pics and the setting looked cheap. This was to be his 48th anniversary gift. I told him I would return it. But instead of receiving the return packaging label as requested per the instructions on your website; I got this survey. How helpful?

Thumbnail of user erikp241
Washington
1 review
0 helpful votes
  • Send Message
April 26th, 2024
Verified purchase

Quick and easy service. Kept me informed throughout the process. Received in beautiful packaging and ring box.

Thumbnail of user chrisd2160
Washington
2 reviews
0 helpful votes
  • Send Message
April 23rd, 2024
Verified purchase

I ordered the wrong size ring. Even though it was custom engraved, they took it back and made a new one. No charge, no shipping. Very nice!

Thumbnail of user jedidiahf7
New York
1 review
0 helpful votes
  • Send Message
May 23rd, 2024
Verified purchase

The ring is beautiful and fits perfect. Thank you so much

Thumbnail of user markw4179
Florida
1 review
0 helpful votes
  • Send Message
March 6th, 2024
Verified purchase

Great experience. I was cautious about buying jewelry from an online store, however after my initial communication with my contact at the store, I knew I was is in good hands. They were incredible. They took the time to listen to my needs and they delivered. The necklace I purchased was of excellent quality for a good price. It was a sentimental piece for my wife's Birthday. I was concerned it wouldn't be delivered in time for her Birthday. Well they made it happen. Amazing experience from start to finish.

Thumbnail of user mandyp142
Idaho
1 review
0 helpful votes
  • Send Message
April 4th, 2024
Verified purchase

Both my fiance and I ordered our rings from Diamondere. We absolutely love them! The quality and the customer service that we received was above and beyond. Thank you so much!

Thumbnail of user reyannep
New Jersey
1 review
0 helpful votes
  • Send Message
March 4th, 2024
Verified purchase

I love this company. My now fiancé bought my promise ring from them 3 years ago and I loved it! When I was looking for his Wedding band this ring was just perfect. It matches mine and he loves it! Thank you so much!

Thumbnail of user grantg183
California
1 review
0 helpful votes
  • Send Message
March 2nd, 2024
Verified purchase

I looked for a long time to find the perfect piece and then I found Diamondere and boy am I glad I did! They worked with me to find the perfect ring, made several special requested modifications to make her piece super unique. These folks were great to work with and my wife couldn't be happier. They even did all this for a fraction of what a similar off the shelf ring would cost and I can't say thank you enough for making our 20th anniversary perfect!

Thumbnail of user kathrync528
New Jersey
2 reviews
0 helpful votes
  • Send Message
February 26th, 2024
Verified purchase

The side diamonds were smaller than I ordered. I wish they had contacted me before creating the ring, because I would have changed my order to another style. The ring band is too thin. I have a larger finger. I needed a larger band. I also wanted bigger diamonds, not smaller ones. I guess I ordered the wrong style. But what's done is done. It's a nice ring. I will have to live with it. But going forward, I'll be more careful when ordering.

Thumbnail of user christopherw2151
Tennessee
1 review
0 helpful votes
  • Send Message
February 28th, 2024
Verified purchase

I got this ring as an anniversary present for my wife and it is absolutely immaculately made. From the band to the center stone, it's stunning! Couldn't be happier with the finished product and cannot wait to see her reaction. In short, the ring is amazingly well made and my wife will be very happy. 5 stars

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS

The multiple exchange of hands in a traditional market means that by
The time the product reaches you it is priced at multiples of the original
Cost. Diamondere ships directly to you from our workshop, eliminating
Middlemen, making sure that you have the best deal on the
Best product, made exclusively for you!

PERSONALIZATION

Your jewelry is an extension of you - make it as personal as possible.

Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!

LEGACY AND CRAFTMANSHIP

Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store.

How do we know? Because we have been supplying to these brands for decades!

CREDIBILITY

We recognize the level of trust
Placed in us while making
Your purchase. To reiterate
Our commitment,
Diamondere offers:
FREE Global Shipping

100 Day Returns

FREE Certification

FREE Engraving

FREE Polishing

FREE Gift Wrapping

CERTIFICATION

Each of Diamondere’s exquisite pieces is certified by an accredited agency and individually hand-made by highly skilled craftsmen. This ensures intensive attention even to the smallest details, resulting in the finest quality possible.

CONVENIENCE

The most intricate jewelry is now a click away. Browse through our portfolio, select an item, item and it will be shipped to you within seven to ten business days, in our beautiful gift boxes. You may use any of our multiple transaction options for simple and quick payments.

Business History

SINCE 1890

Diamondere was founded by two cousins who are offering public access to their family's 122-year legacy of exquisite jewelry design. Their family started out as exclusive designers for celebrities, dignitaries and Royals, specializing in customized jewelry only. Later generations were then groomed in mass-producing fine jewelry for the global audience. Even today, their fathers travel the world to source the best gemstones, anticipate jewelry trends and create world-class designs.

CONTINUING A LEGACY

They were always intrigued with the intersection of technology and the art of jewelry manufacturing. At the time, little did they know that one day this would lay the foundation for Diamondere. After graduation, the cousins took other business jobs and later discussed the possibility of developing an affordable jewelry website. They wanted their e-commerce fine jewelry platform to eliminate the middlemen by offering direct purchase from the family's manufacturing units and enable end-to-end customization for any customer. This venture would synergize the made-to-order and mass production expertise, which has been carefully nurtured and handed down by generations.

CUTTING EDGE TECHNOLOGY

The cousins embraced and developed technological innovations like 3D printing, Computer Aided Design (CAD) and 3D videos for the buyer to seamlessly customize any design using colored diamonds, gemstones and precious metals, to match their budget and style. In addition, customers could also work with the Diamondere Design Team to submit their own creations for manufacturing.

Company Representative

Thumbnail of user dianag17
Diana G.
Typically does not respond to reviews
I have worked in the jewelry industry for over 15 years. I began my career designing jewelry and then started hand-crafting it myself. Over time, I realized that customers today while customizing their jewelry or picking out an engagement ring, could benefit greatly from the wealth of experience I have in this industry. Today, I love helping customers and in a small way, be a part of their emotional journey (since every jewelry purchase for me is an emotional experience).

How do I know I can trust these reviews about Diamondere?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Diamondere?