Sitejabber Website Reviews and Complaints
  • Diamondere

Diamondere

Ratings On Other Platforms

Trustpilot
4.9 / 5
Better Business Bureau
4.8 / 5
Corporate Values

Overview

Diamondere has a rating of 4.8 stars from 2,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Diamondere most frequently mention customer service, engagement ring, and great experience. Diamondere ranks 1st among Diamond sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 96.1%
Positive
912
Neutral
24
Negative
13

Instant Feedback

746 reviews

71
See all photos
How would you rate Diamondere?
Business's Favorite Review

“Amazing Experience”

Mark P.
5/21/20

I cannot think of our Diamondere rings and the role that they have played in our happiness for my partner and I without strong emotions. The quality, the look, the feel and the design of our rings are amazing. The entire evolution with Diamondere was like buying a treasure from a dear friend who clearly loved the both of us so much that he or she created masterpieces specifically for our very special occasion. I have never had such an amazing online experience in my life. I could not imagine our ceremony without these perfect representations of our love and affection that we will share for the rest of our lives. Mark Petersen-Overton Captain, United States Navy (retired)

See full review
Top Positive Review

“Diamondere Magicians”

Rick H.
9/7/20

I just retired, celebrated 30 years of marriage and my children have successfully flown the coop. I was looking to benchmark these milestones with a Celtic themed platinum & black diamond pendant, For both my wife and I but, nowhere to be found. So, reached out to Diamondere to see if they could Fabricate two pendants out of their Celtic themed rings. Lo & behold, the Diamondere "magicians" Produced exactly what I had in mind and within 24 hours we were on our way to creating these Beautiful heirloom pendants that my family will be able to enjoy for many generations to come.

Reviews (2,059)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (425) engagement ring (154)
Thumbnail of user andrewc2588
Texas
1 review
0 helpful votes
  • Send Message
February 9th, 2024
Verified purchase

I was anxious to purchase a ring online but the customer service was wonderful and really relieved any concern. The communication was quick, kind, and incredibly helpful. Bless you and the team for what you have done for me!

Thumbnail of user christinac1721
Illinois
1 review
0 helpful votes
  • Send Message
February 9th, 2024
Verified purchase

My husband and I were looking for an eternity band for our 25th anniversary, but we wanted something a little unique. My wedding band is a thick stainless steel band with the marquise diamond from my engagement ring set into it sideways. So the eternity band needed to complement it. And I didn't want it to be just diamonds. Green is my favorite color and I'm a Girl Scout Leader/Volunteer, so emeralds it was. Not a whole lot of choices out there! Until I found Diamondere. We are so beyond thrilled with the ring we created!

Service
Value
Shipping
Quality
Thumbnail of user izzatullas
Washington
1 review
0 helpful votes
  • Send Message
February 16th, 2024
Verified purchase

Build quality is very very bad. Ring is not polished enough and front of the ring around stone not smooth it's kind of wavy! And black diamond on the front top has some big spots. I decided to return this ring

Thumbnail of user tysonw50
California
2 reviews
0 helpful votes
  • Send Message
April 7th, 2024
Verified purchase

I was nervous spending so much $ online but the ring came just as anticipated. The wrapping and box was even better than expected. Highly recommend.

Thumbnail of user c.e9
Florida
1 review
0 helpful votes
  • Send Message
February 9th, 2024
Verified purchase

I was hesitant to purchase an expensive ruby ring online, but the process was very smooth and easy. Communication was good, and the ring arrived ahead of the promised delivery date. The ring was even better looking that shown in the online photos. My wife was very pleased!

Thumbnail of user andyd395
Washington
1 review
0 helpful votes
  • Send Message
February 20th, 2024
Verified purchase

Received the order ahead of schedule, beautiful boxes, certificates and rings are STUNNING! My was a bit larger, even though I used a string to measure and measured my old ring…however I will send it back for the free re-Sizing service after our Ceremony. Very very very happy with the outstanding product and customer service.

Thumbnail of user dustins418
Texas
1 review
0 helpful votes
  • Send Message
March 25th, 2024
Verified purchase

Very pleased with everything. From the ordering process to communicating with customer service, and receiving the product, everything was very smooth.

Thumbnail of user matthewc2220
California
1 review
0 helpful votes
  • Send Message
March 7th, 2024
Verified purchase

Beautiful ring and gem for a fair market price. Shipped fast, great packaging, excellent customer service. Wife and I bought each other rings from Diamondère and both pieces were excellent.

Thumbnail of user suzannf2
Michigan
1 review
0 helpful votes
  • Send Message
April 13th, 2024
Verified purchase

I ordered a custom men's wedding ring and it's perfect - exactly what I wanted. The service was impeccable and was very easy. We will be back!

Thumbnail of user jacoby176
California
1 review
0 helpful votes
  • Send Message
February 9th, 2024
Verified purchase

I couldn't be more happy with the ring. My fiancée and I decided to pick and pay for our own and the one I found, thanks to him showing me this site, ended up being perfect. I absolutely love it and can't wait to wear it after saying our "I do's". I will cherish this ring like he will his.

Customer service couldn't have been nicer. They were able to answer every question I had without issue.

I chose black gold for my ring which they warned me may come off, honestly if it does it will still look perfect. Only change I may do would be to send it back to get two gems switched out. Assuming it is possible. Either way I love it and can't wait to wear it.

Service
Value
Shipping
Quality
Thumbnail of user aileenm107
Louisiana
1 review
0 helpful votes
  • Send Message
April 14th, 2024
Verified purchase

The custom details and care for the jewelry can be easily seen in the craftsmanship! The bracelets fit perfectly. Thank you so much!

Thumbnail of user konstantins26
Virginia
1 review
0 helpful votes
  • Send Message
April 11th, 2024
Verified purchase

Good experience. Although attempt to talk about a custom inscription did not yield results.
Otherwise a good product. Timely delivery.

Thumbnail of user karenk3415
Florida
1 review
0 helpful votes
  • Send Message
February 27th, 2024
Verified purchase

Even though my order was delayed quite a bit, I appreciated how they took craftsmanship and quality of their products very seriously. The ring was beautiful and their customer service was decent!

Thumbnail of user johnathans116
Washington
1 review
0 helpful votes
  • Send Message
March 31st, 2024
Verified purchase

I have to say my wife enjoyed selecting the stones and etc. Hopefully we'll be able to buy the wedding band at a later date.

Thumbnail of user anthonyd2402
California
1 review
0 helpful votes
  • Send Message
February 14th, 2024
Verified purchase

From the moment I purchased to the very end, I've had nothing but great customer support. They notify you of every little detail and are honest. Will buy again in the future!

Thumbnail of user robertb5473
Florida
2 reviews
0 helpful votes
  • Send Message
February 9th, 2024
Verified purchase

I received my order but it wasn't what I thought it would be, so I returned it. I recieved full credit.
Diana was marvelous through the whole process.
I suggest that you caution customers that if they don't like what they recieve and want to return their purchase that they can't cut the tag off. I came close to doing that because I bought rings and the tags were in the way. Luckily, I didn't cut the tags off. A minor thing like this would make a customer extremely unhappy. I know you don't want people wearing what they want to return but a warning would save a lot of trouble for both the buyer and seller.

Thumbnail of user sarinc1
Massachusetts
1 review
0 helpful votes
  • Send Message
February 27th, 2024
Verified purchase

The ring we ordered looks exactly as on the website. The customer service is great. They were prompt with questions that I had and honest about the details of the ring. Would recommend.

Thumbnail of user nelsonf103
Massachusetts
2 reviews
0 helpful votes
  • Send Message
February 9th, 2024
Verified purchase

My ring arrived, Sterling Silver with a peridot. Lovely and well crafted, including the inscription. That said, I noticed an email that said the ring was going to be crafted in 10k White Gold. I was not sure why and thought, maybe it was a bonus upgrade. Again the ring arrived crafted in Sterling Silver as I ordered, so I am more than pleased with it. However, I was still/am still confused as to the indication that it was going to be crafted in 10K White Gold even though I ordered it (and it arrived) crafted in Sterling Silver. Anyhow, I am pleased and I am already looking at getting a another ring, this time for myself as the previous ring (the one that prompted this review) was for my partner. Oh, and the customer service was constant and timely.

Thumbnail of user joshuac1351
Pennsylvania
1 review
0 helpful votes
  • Send Message
March 28th, 2024
Verified purchase

Quality, shipping and handling were all top notch. The ring came in on time and as expected. Packaging is secure and beautiful to look at.

Thumbnail of user cobev
California
1 review
0 helpful votes
  • Send Message
April 29th, 2024
Verified purchase

It's beautiful and I can't wait to propose.
It came very fast and you guys were very helpful

Thumbnail of user jaimea262
Louisiana
1 review
0 helpful votes
  • Send Message
April 30th, 2024
Verified purchase

It was very simple process to order and it was delivered in a timely manner. Thank you!

Thumbnail of user ioakiml
Florida
1 review
0 helpful votes
  • Send Message
February 10th, 2024
Verified purchase

I was a little worried at first because the ring delivery date keep getting pushed back.
So make sure you order and allow plenty of time.
Other than that, my ring is beautiful!
I love it.

Thumbnail of user mokim1
California
1 review
0 helpful votes
  • Send Message
February 9th, 2024
Verified purchase

Overall a beautiful custom ring service & terrific experience! She said yes! So the ring was perfect. Really nice to be able to customize the ring material and jewels. Used he Claudine in platinum with 2 karat lab ruby and smaller precious rubies, with custom engraving.
It really nailed a classic gothic aesthetic.
The delivery was a day late, but the staitus updates helped keep me informed, it was received the next day with signature. I asked for discrete packaging, and it worked out great to look like any other anonymous medium size package delivery, thus not spoiling the surprise. The Diamondere gift box, and ring box inside was perfect to keep ring safe while having dinner at Club 33 waiting to prupose.
We'll have to send it in for resizing, as besty didn't get sizing correct, it was a little large, so will follow up with review after resizing.
Again, beautiful ring and terrific service so far.
Would definitely recommend to others!

Thumbnail of user daniely644
New York
1 review
0 helpful votes
  • Send Message
February 9th, 2024
Verified purchase

Took about 2 weeks to get here which is very respectable because they are hand crafted to order. Can not wait to show her this necklace it's incredible in person

Thumbnail of user geraldm861
Oklahoma
1 review
0 helpful votes
  • Send Message
April 30th, 2024
Verified purchase

I created my own ring and received it within a timely manner.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS

The multiple exchange of hands in a traditional market means that by
The time the product reaches you it is priced at multiples of the original
Cost. Diamondere ships directly to you from our workshop, eliminating
Middlemen, making sure that you have the best deal on the
Best product, made exclusively for you!

PERSONALIZATION

Your jewelry is an extension of you - make it as personal as possible.

Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!

LEGACY AND CRAFTMANSHIP

Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store.

How do we know? Because we have been supplying to these brands for decades!

CREDIBILITY

We recognize the level of trust
Placed in us while making
Your purchase. To reiterate
Our commitment,
Diamondere offers:
FREE Global Shipping

100 Day Returns

FREE Certification

FREE Engraving

FREE Polishing

FREE Gift Wrapping

CERTIFICATION

Each of Diamondere’s exquisite pieces is certified by an accredited agency and individually hand-made by highly skilled craftsmen. This ensures intensive attention even to the smallest details, resulting in the finest quality possible.

CONVENIENCE

The most intricate jewelry is now a click away. Browse through our portfolio, select an item, item and it will be shipped to you within seven to ten business days, in our beautiful gift boxes. You may use any of our multiple transaction options for simple and quick payments.

Business History

SINCE 1890

Diamondere was founded by two cousins who are offering public access to their family's 122-year legacy of exquisite jewelry design. Their family started out as exclusive designers for celebrities, dignitaries and Royals, specializing in customized jewelry only. Later generations were then groomed in mass-producing fine jewelry for the global audience. Even today, their fathers travel the world to source the best gemstones, anticipate jewelry trends and create world-class designs.

CONTINUING A LEGACY

They were always intrigued with the intersection of technology and the art of jewelry manufacturing. At the time, little did they know that one day this would lay the foundation for Diamondere. After graduation, the cousins took other business jobs and later discussed the possibility of developing an affordable jewelry website. They wanted their e-commerce fine jewelry platform to eliminate the middlemen by offering direct purchase from the family's manufacturing units and enable end-to-end customization for any customer. This venture would synergize the made-to-order and mass production expertise, which has been carefully nurtured and handed down by generations.

CUTTING EDGE TECHNOLOGY

The cousins embraced and developed technological innovations like 3D printing, Computer Aided Design (CAD) and 3D videos for the buyer to seamlessly customize any design using colored diamonds, gemstones and precious metals, to match their budget and style. In addition, customers could also work with the Diamondere Design Team to submit their own creations for manufacturing.

Company Representative

Thumbnail of user dianag17
Diana G.
Typically does not respond to reviews
I have worked in the jewelry industry for over 15 years. I began my career designing jewelry and then started hand-crafting it myself. Over time, I realized that customers today while customizing their jewelry or picking out an engagement ring, could benefit greatly from the wealth of experience I have in this industry. Today, I love helping customers and in a small way, be a part of their emotional journey (since every jewelry purchase for me is an emotional experience).

How do I know I can trust these reviews about Diamondere?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Diamondere?