Sitejabber Website Reviews and Complaints
  • Diamondere

Diamondere

Ratings On Other Platforms

Trustpilot
4.9 / 5
Better Business Bureau
4.8 / 5
Corporate Values

Overview

Diamondere has a rating of 4.8 stars from 2,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Diamondere most frequently mention customer service, engagement ring, and great experience. Diamondere ranks 1st among Diamond sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 96.1%
Positive
912
Neutral
24
Negative
13

Instant Feedback

746 reviews

71
See all photos
How would you rate Diamondere?
Business's Favorite Review

“Amazing Experience”

Mark P.
5/21/20

I cannot think of our Diamondere rings and the role that they have played in our happiness for my partner and I without strong emotions. The quality, the look, the feel and the design of our rings are amazing. The entire evolution with Diamondere was like buying a treasure from a dear friend who clearly loved the both of us so much that he or she created masterpieces specifically for our very special occasion. I have never had such an amazing online experience in my life. I could not imagine our ceremony without these perfect representations of our love and affection that we will share for the rest of our lives. Mark Petersen-Overton Captain, United States Navy (retired)

See full review
Top Positive Review

“Diamondere Magicians”

Rick H.
9/7/20

I just retired, celebrated 30 years of marriage and my children have successfully flown the coop. I was looking to benchmark these milestones with a Celtic themed platinum & black diamond pendant, For both my wife and I but, nowhere to be found. So, reached out to Diamondere to see if they could Fabricate two pendants out of their Celtic themed rings. Lo & behold, the Diamondere "magicians" Produced exactly what I had in mind and within 24 hours we were on our way to creating these Beautiful heirloom pendants that my family will be able to enjoy for many generations to come.

Reviews (2,059)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (425) engagement ring (154)
Thumbnail of user ryans2368
Washington
1 review
0 helpful votes
  • Send Message
August 2nd, 2024
Verified purchase

Amanda was very helpful and the site was easy to use!

Thumbnail of user mitchv40
Arizona
1 review
0 helpful votes
  • Send Message
August 2nd, 2024
Verified purchase

Shopping, ordering, and receiving the product was fast and easy

Thumbnail of user imanis17
New York
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

From start to finish, the process was seamless. We will be returning for all of our purchases. I plan to upgrade his band for a future anniversary and this will be my first stop

Thumbnail of user ninar260
Pennsylvania
1 review
0 helpful votes
  • Send Message
June 22nd, 2024
Verified purchase

This company is amazing - they are so professional and take their business seriously - they are passionate about their products, their artists, and serving their customers.

Thumbnail of user michaels13093
Ohio
1 review
0 helpful votes
  • Send Message
May 23rd, 2024
Verified purchase

Progress and follow up was amazing felt supper comfortable working with you guys as a first time buyer through Diamondere. 10/10 would highly recommend to anybody looking for a Engagement ring or otherwise.

Thumbnail of user mollyd215
Colorado
1 review
0 helpful votes
  • Send Message
August 1st, 2024
Verified purchase

I love black diamonds and the ring is absolutely beautiful!

Thumbnail of user kimberlyh2377
California
1 review
0 helpful votes
  • Send Message
May 24th, 2024
Verified purchase

Expert communication as process progressed and estimated delivery date given(it arrived on the date promised!) Unfortunately, I looked at ring and loved it but thought my spouses fingers had swollen since we ordered it. I reordered a 7.5 size and that should account for any fluctuations in finger size. Diamondere is very accommodating and we WILL use them again for my ring!

Thumbnail of user clauded123
New York
1 review
0 helpful votes
  • Send Message
June 15th, 2024
Verified purchase

The ring is absolutely beautiful I love it the quality and detail are amazing and the color is amazing only one thing I forgot to ask her if she was a yellow or blue and what did she say yellow after I purchased the blue she said she would except the blue but I just wanted her to liove it any suggestions for me please

Thumbnail of user jamesh7993
Missouri
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

It's a nice piece of jewelry made fairly fast. My only issue, otherwise would have 5 stars, is it claimed the jewelry was completely made and shipped about 5 days prior to it actually shipping.

Thumbnail of user amandaj1447
Texas
1 review
0 helpful votes
  • Send Message
July 6th, 2024
Verified purchase

After receiving this ring, I am so excited to propose to my girlfriend and make lasting memories. Thank you so much!

Thumbnail of user laurelb59
New York
4 reviews
0 helpful votes
  • Send Message
July 8th, 2024
Verified purchase

My ring is perfect. It was made just as I wanted. I wanted specific design details and everything was done to perfection.

Thumbnail of user royj374
Georgia
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

Took a little extra time to get the ring made but they cancelled my expedited shipping costs since it took a little longer. Overall beautiful looking product!

Thumbnail of user moniquew294
Texas
1 review
0 helpful votes
  • Send Message
May 27th, 2024
Verified purchase

I would recommend this company to anyone. I purchased a ring for my husband. This ring is absolutely beautiful! It is very well made and the diamond is better than I could have imagined. The customer service was also exceptional.

Thumbnail of user kylel659
California
1 review
0 helpful votes
  • Send Message
July 6th, 2024
Verified purchase

The process was so fast and it was definitely worth the wait! It was a short wait as well! The craftsman ship of the maker was amazing!

Thumbnail of user reneen245
Indiana
1 review
0 helpful votes
  • Send Message
June 16th, 2024
Verified purchase

I ordered the wrong size ring. The customer service was fabulous, the correspondence was quick easy and they worked fast to get my replacement! Very excited for the wedding and him to see his ring!

Thumbnail of user liamh157
Illinois
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

I ordered a Ruby engagement ring through this service. The staff were great with communication and very friendly, it arrived in a timely manner, and the ring looks gorgeous. Would recommend!

Thumbnail of user rikkil13
Texas
1 review
0 helpful votes
  • Send Message
June 24th, 2024
Verified purchase

It's exactly what I wanted but most importantly it's exactly what my fiancé wanted. Thank you so much Cherie and the Diamondère team, you made our marriage and special day that much more "us".

Thumbnail of user aaronb1392
California
1 review
0 helpful votes
  • Send Message
July 5th, 2024
Verified purchase

Great experience! Great product! The day I get to give this to my forever person will be one of the best day ever!

Thumbnail of user matthewr1596
Virginia
1 review
0 helpful votes
  • Send Message
July 8th, 2024
Verified purchase

Wotkmanship of the ring was exquisite. More beautiful than expected. It is an amazingly beautiful ring. Thank you

Thumbnail of user codyc427
New York
1 review
0 helpful votes
  • Send Message
May 24th, 2024
Verified purchase

From the moment I placed my order, the dimondere team was fantastic. They followed up with questions or any concerns, made sure to personally reach out when there was a slight delay, just amazing customer service. The ring itself is absolutely beautiful. I'm proposing to my long-time girlfriend. This ring is everything she described she wanted, I know she will love this. Thank you dimondere!

Thumbnail of user andrewc2723
Nevada
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

The ring came in and when I opened the box it was even more gorgeous in person than on the website. She loves every detail of her ring and I am entirely satisfied with the experience.

Thumbnail of user rogerw1299
Virginia
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

This is the second time I've ordered from Diamondere. I bought this beautiful Amethyst ring (Lehrer) in 14K gold. It was easy to order. It arrived on time and my wife loved it!

Thumbnail of user christianm893
New Jersey
1 review
0 helpful votes
  • Send Message
May 19th, 2024
Verified purchase

The ring turned out beautifully. I'm still stunned to see the design in person; its absolutely gorgeous. The fact there are so many options for designs, stones, and more, plus the fact they offer such amazing personal customization made this whole experience excellent. Delivery was prompt and secure.

Thumbnail of user tonyaw417
Wisconsin
1 review
0 helpful votes
  • Send Message
June 16th, 2024
Verified purchase

I love the ring(s) that I ordered. I love that o was able to create one to my liking and specifications. I I is absolutely perfect and I am really happy with what I received.

Thumbnail of user santiagof46
California
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Absolute beauty of an engagement ring! I've spent months trying to find the right engagement for the love of my life and now I can say for certain that this is the one.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS

The multiple exchange of hands in a traditional market means that by
The time the product reaches you it is priced at multiples of the original
Cost. Diamondere ships directly to you from our workshop, eliminating
Middlemen, making sure that you have the best deal on the
Best product, made exclusively for you!

PERSONALIZATION

Your jewelry is an extension of you - make it as personal as possible.

Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!

LEGACY AND CRAFTMANSHIP

Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store.

How do we know? Because we have been supplying to these brands for decades!

CREDIBILITY

We recognize the level of trust
Placed in us while making
Your purchase. To reiterate
Our commitment,
Diamondere offers:
FREE Global Shipping

100 Day Returns

FREE Certification

FREE Engraving

FREE Polishing

FREE Gift Wrapping

CERTIFICATION

Each of Diamondere’s exquisite pieces is certified by an accredited agency and individually hand-made by highly skilled craftsmen. This ensures intensive attention even to the smallest details, resulting in the finest quality possible.

CONVENIENCE

The most intricate jewelry is now a click away. Browse through our portfolio, select an item, item and it will be shipped to you within seven to ten business days, in our beautiful gift boxes. You may use any of our multiple transaction options for simple and quick payments.

Business History

SINCE 1890

Diamondere was founded by two cousins who are offering public access to their family's 122-year legacy of exquisite jewelry design. Their family started out as exclusive designers for celebrities, dignitaries and Royals, specializing in customized jewelry only. Later generations were then groomed in mass-producing fine jewelry for the global audience. Even today, their fathers travel the world to source the best gemstones, anticipate jewelry trends and create world-class designs.

CONTINUING A LEGACY

They were always intrigued with the intersection of technology and the art of jewelry manufacturing. At the time, little did they know that one day this would lay the foundation for Diamondere. After graduation, the cousins took other business jobs and later discussed the possibility of developing an affordable jewelry website. They wanted their e-commerce fine jewelry platform to eliminate the middlemen by offering direct purchase from the family's manufacturing units and enable end-to-end customization for any customer. This venture would synergize the made-to-order and mass production expertise, which has been carefully nurtured and handed down by generations.

CUTTING EDGE TECHNOLOGY

The cousins embraced and developed technological innovations like 3D printing, Computer Aided Design (CAD) and 3D videos for the buyer to seamlessly customize any design using colored diamonds, gemstones and precious metals, to match their budget and style. In addition, customers could also work with the Diamondere Design Team to submit their own creations for manufacturing.

Company Representative

Thumbnail of user dianag17
Diana G.
Typically does not respond to reviews
I have worked in the jewelry industry for over 15 years. I began my career designing jewelry and then started hand-crafting it myself. Over time, I realized that customers today while customizing their jewelry or picking out an engagement ring, could benefit greatly from the wealth of experience I have in this industry. Today, I love helping customers and in a small way, be a part of their emotional journey (since every jewelry purchase for me is an emotional experience).

How do I know I can trust these reviews about Diamondere?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Diamondere?