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  • Diamondere

Diamondere

Ratings On Other Platforms

Trustpilot
4.9 / 5
Better Business Bureau
4.8 / 5
Corporate Values

Overview

Diamondere has a rating of 4.8 stars from 2,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Diamondere most frequently mention customer service, engagement ring, and great experience. Diamondere ranks 1st among Diamond sites.

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Positive reviews (last 12 months): 96.1%
Positive
912
Neutral
24
Negative
13

Instant Feedback

746 reviews

71
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Business's Favorite Review

“Amazing Experience”

Mark P.
5/21/20

I cannot think of our Diamondere rings and the role that they have played in our happiness for my partner and I without strong emotions. The quality, the look, the feel and the design of our rings are amazing. The entire evolution with Diamondere was like buying a treasure from a dear friend who clearly loved the both of us so much that he or she created masterpieces specifically for our very special occasion. I have never had such an amazing online experience in my life. I could not imagine our ceremony without these perfect representations of our love and affection that we will share for the rest of our lives. Mark Petersen-Overton Captain, United States Navy (retired)

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Top Positive Review

“Diamondere Magicians”

Rick H.
9/7/20

I just retired, celebrated 30 years of marriage and my children have successfully flown the coop. I was looking to benchmark these milestones with a Celtic themed platinum & black diamond pendant, For both my wife and I but, nowhere to be found. So, reached out to Diamondere to see if they could Fabricate two pendants out of their Celtic themed rings. Lo & behold, the Diamondere "magicians" Produced exactly what I had in mind and within 24 hours we were on our way to creating these Beautiful heirloom pendants that my family will be able to enjoy for many generations to come.

Reviews (2,059)

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Reviews that mention popular keywords

customer service (425) engagement ring (154)
Thumbnail of user gerardm98
Maria K.
Argentina
1 review
0 helpful votes
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April 5th, 2016
Verified purchase

My girlfriend wanted a bespoke engagement ring and this was perfect. It looks even more beautiful than I'm the picture. Customer service was very helpful and quick to respond to us. Would definitely use Diamondere again.

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Brenda H.
Argentina
1 review
0 helpful votes
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November 1st, 2016
Verified purchase

Absolutely great experience. Diana was there during every step to ensure all questions were answered. Ring shipped very quickly. My only complaint was that UPS looks like they vented their anger all over my parcel. It was beat up pretty bad and it resulted in a damaged Diamondere gift box but all the contents were safe and sound. I'm sure she'll love the ring. The quality and craftsmanship appear to be good but won't know until it's on her finger.

Don't hesitate to deal with Diamondere. I'm very pleased with the customer service.

Thumbnail of user paulm2621
Hawaii
1 review
0 helpful votes
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June 9th, 2021
Verified purchase
• Updated review

Searched all online online Diamond stores for my new men's wedding ring. I am so happy I found Diamondere. There rings are more unique, beautiful and custom made for you. I bought the Cindy Princess cut VS Diamond ring for men in platinum. The diamonds sparkle with such nice colors when the light hits it. The quality is so good. Web site is easy to look through nd the descriptions of the rings and diamonds are right on the page you look at. After I placed my order I was able to send emails asking about ring sizes and I did receive responses back right away. They gave me a 4 day window of delivery and it came on time. Size is prefect, quality is exceptional. Total recommend Diamondere supper happy with my rind

Emailed about ring sizes and received response back fast

Service
Super good web description and easy site
May 9th, 2021
Verified site experience
• Previous review

Super good web description and easy site. Hope diamond size is good?

Reason I chose this business:

Unique ring designs

Reason I chose this product:

I like the design of ring, I hope diamond is good size for man

Thumbnail of user joea813
Illinois
1 review
0 helpful votes
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December 28th, 2021
Verified purchase

We had to return another ring from a competitor, the quality was just not as we expected. Then we came across the Diamondere site. Very specific design to what we were looking for. The stones and diamonds look professional and done with attention. Customer service was top notch through the whole experience, timely responses. No hesitation to recommend this shop if you have any concerns about doing this whole thing virtual.

Thumbnail of user paulettew48
Tennessee
1 review
0 helpful votes
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May 12th, 2021
Verified purchase
• Updated review

Customer service kept me up to date on progress of creating rings, confirmed sizing, and let me know status. I only wish I had known that the delivery required a signature. I live in a rural area and drivers do not attempt the driveway to my home so there were two failed deliveries because of no signature. Overall, I would shop here for jewelry again.

Quick response (within 24 hours) from customer service
April 11th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Liked the variety of ring styles and ability to change gemstones

Reason I chose this product:

Just what we were looking for

Thumbnail of user karenn1115
Massachusetts
1 review
0 helpful votes
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March 29th, 2022
Verified purchase

Had my doubts about trying an online jeweler for my wedding ring, but after exhausting all local options... and frankly, not finding anything that matched my vision... I found Diamondere. So glad I did. My experience was exactly like what other reviewers had said. I had great interactions with Cherie, who helped me design the ring to my specifications and always answered my questions promptly. Ring arrived a little early and was beautiful. To get such a unique design at such an affordable price was awesome.
Definitely recommend them and will buy jewelry from them in the future.

Service
Value
Shipping
Quality
Thumbnail of user paule328
Amy J.
Argentina
1 review
0 helpful votes
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July 29th, 2017
Verified purchase

Purchasing my wedding set from Diamondere has been one of the most successful and satisfying online experiences ever. The rings themselves are exquisite, exactly what I wanted. The Diamondere service is simply the best. From all the extras they include with your jewelry to the expert, thoughtful, individual customer relations, the whole experience has been perfect. Don't bother looking somewhere else. Get it here!

Thumbnail of user seank330
Wisconsin
2 reviews
0 helpful votes
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October 26th, 2021
Verified purchase

Great customer service, Cherie was very helpful with helping me figure out a solution. I thought the pendant would be larger, and ended up having to return it. But, I will definitely consider them again in the future. And, they really care about the customer!

Thumbnail of user raymonda505
Arizona
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

The necklace came out perfect with a very pretty jewel. Will definitely be returning here for the quality and craftsmanship.

Thumbnail of user mauricep109
North Carolina
1 review
0 helpful votes
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November 15th, 2022
Verified purchase

Fast Shipping, arrived sooner than expected, looks great, fits good, the engraving was there but I doi wish it was bigger, none the less I still give 5 stars and customer support was very helpful. I hope this helps anyone looking for a ring and thank you again Diamondere.

Thumbnail of user franks1980
Texas
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

It finally arrived but I'm not at the address so it's 4 hrs away from where I live at my brothers house. It was supposed to get there before Christmas. I understand this is Fed X's fault so no worries.

Thumbnail of user vernelb
South Dakota
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

It's absolutely perfect and gorgeous. The only reason I didn't put 5 stars is that since it requires a signature on delivery, not getting any info till "out for delivery" right before it arrived could have been a problem. Fortunately I was home at the time. Having notice to be able to make sure I was there would have been better. Absolutely no regrets and will be highly recommended.

Thumbnail of user josephm922
Helen W.
Argentina
1 review
0 helpful votes
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June 16th, 2015
Verified purchase

My fiance and I have had a wonderful experience working with Diamondere! Diana not only helped us design and customize my fiance's engagement ring and band, but price-matched with competitor's prices. We always received fast and professional responses. Diamondere truly went above and beyond our expectations and the rings are gorgeous! We highly recommend their services and hope to do business with them in the future. Thank you!

Thumbnail of user boba282
Alex I.
Argentina
1 review
0 helpful votes
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February 9th, 2019
Verified purchase

Stunningly beautiful with a timeless quality. The craftsmanship is superb. It is hard to find real rubies. I searched local jewelers and online options. Once I found Diamondere I knew they would have my trust. Cherie in customer service was outstanding. We could not be happier with the experience and result. This ring is everything we wanted it to be for our fortieth Wedding Anniversary.

Thumbnail of user shayney5
Dan M.
Argentina
1 review
0 helpful votes
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April 10th, 2019
Verified purchase

I am beyond pleased with the expectations met after receiving this engagement ring! My fiance and every one who sees it absolutely love it! Your company has been recommended to everyone I know who is looking to purchase jewelry.

Thumbnail of user jaye589
Switzerland
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

The whole process, from selecting the ring on the website, to ordering, identify confirmation through a small reimbursement, fast manufacturing, rapid shipping, the nice presentation with a beautiful ring inside, was a pleasure.

Small improvement suggestion: require a signature for delivery. UPS brought the package a day earlier than they had announced, so I was not at home, and their agent just left it outside the building.

Thumbnail of user coltf3
New York
2 reviews
14 helpful votes
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October 8th, 2020

I bought an engagement ring on behalf of my son. We are very satisfied. Impeccable quality and workmanship, reasonable delivery time and outstanding customer care. I would like to thank Cherie personally for her attitude, feedback and attention to detail. I highly recommend Diamondere to potential customers.

Thumbnail of user howardd63
Barbara C.
Argentina
1 review
0 helpful votes
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February 13th, 2017
Verified purchase

Very beautiful ring. Craftsmanship is great . Even with the small flaw of the two amethyst put together . My fiance loved it . I Would purchase from Diamondere again. Shipping from India was very quick

Thumbnail of user anthonyo91
Mary G.
Argentina
1 review
0 helpful votes
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April 29th, 2018
Verified purchase

The gold band is bigger than expected. Ruby is a bit smaller than i thought, but beautiful, red and fiery . No real complaints! Cherie is a top notch customer service person. She will always respond to every e-mail

Thumbnail of user peterd693
Dan X.
Argentina
1 review
0 helpful votes
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March 16th, 2017
Verified purchase

This is a great looking and substantial men's ring. The blue sapphires contrast really well with the platinum colour. I would advise you not to use the courier Yodel in future as they left my delivery on the door step in view of anyone walking by when I was out and have not responded to my criticism of their service

Thumbnail of user kimberlym523
Stephen V.
Argentina
1 review
0 helpful votes
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April 17th, 2019
Verified purchase

Cherie was very helpful at Diamondere. Cherie helped us find the wedding band that matched the engagement ring that my fiance bought a year and a half ago and made the purchase easy with quick links in the email. Cherie kept us updated throughout the whole process, even notified us when the post office tried to deliver it to our house but no one was home. Great customer service and beautiful jewelry. Very pleased. Will recommend to others.

Thumbnail of user aaronp384
Tennessee
1 review
0 helpful votes
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January 5th, 2022
Verified purchase

We both like the necklace a lot. The only problem is on my end. I didn't pay attention to the measurements of everything. The pictures made me think the necklace charm would be quite bigger. But she loves it. That's what matters.

Thumbnail of user bradl99
Florida
1 review
0 helpful votes
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June 23rd, 2019

Cherie was a pleasure to deal with! The Aquamarine engagement ring I purchased from Diamondere far exceeded my expectations - quality, color and clarity were all over the top! I will not hesitate to purchase the matching eternity band. Thank you for such a wonderful ring! -Brad

Thumbnail of user peterl468
Laura I.
Argentina
1 review
0 helpful votes
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July 17th, 2018
Verified purchase

The ring is beautiful- just as expected. It arrived on time, as promised. My interactions with the staff members working to get the ring to me was nothing short of fantastic! Thank you so much for a wonderful shopping experience! Peter Lynch

Thumbnail of user josephs1833
Arizona
1 review
0 helpful votes
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April 13th, 2021
Verified purchase

I bought the Ledavy ring for my wife for our first anniversary. She loves it! We are older and were a widow and widower. She says the ring is still gorgeous on her wrinkled hand. Cherie was so easy to deal with and answered all questions and sent extra pictures before we ordered.

Service
Value
Shipping
Quality

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From the business

SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS

The multiple exchange of hands in a traditional market means that by
The time the product reaches you it is priced at multiples of the original
Cost. Diamondere ships directly to you from our workshop, eliminating
Middlemen, making sure that you have the best deal on the
Best product, made exclusively for you!

PERSONALIZATION

Your jewelry is an extension of you - make it as personal as possible.

Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!

LEGACY AND CRAFTMANSHIP

Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store.

How do we know? Because we have been supplying to these brands for decades!

CREDIBILITY

We recognize the level of trust
Placed in us while making
Your purchase. To reiterate
Our commitment,
Diamondere offers:
FREE Global Shipping

100 Day Returns

FREE Certification

FREE Engraving

FREE Polishing

FREE Gift Wrapping

CERTIFICATION

Each of Diamondere’s exquisite pieces is certified by an accredited agency and individually hand-made by highly skilled craftsmen. This ensures intensive attention even to the smallest details, resulting in the finest quality possible.

CONVENIENCE

The most intricate jewelry is now a click away. Browse through our portfolio, select an item, item and it will be shipped to you within seven to ten business days, in our beautiful gift boxes. You may use any of our multiple transaction options for simple and quick payments.

Business History

SINCE 1890

Diamondere was founded by two cousins who are offering public access to their family's 122-year legacy of exquisite jewelry design. Their family started out as exclusive designers for celebrities, dignitaries and Royals, specializing in customized jewelry only. Later generations were then groomed in mass-producing fine jewelry for the global audience. Even today, their fathers travel the world to source the best gemstones, anticipate jewelry trends and create world-class designs.

CONTINUING A LEGACY

They were always intrigued with the intersection of technology and the art of jewelry manufacturing. At the time, little did they know that one day this would lay the foundation for Diamondere. After graduation, the cousins took other business jobs and later discussed the possibility of developing an affordable jewelry website. They wanted their e-commerce fine jewelry platform to eliminate the middlemen by offering direct purchase from the family's manufacturing units and enable end-to-end customization for any customer. This venture would synergize the made-to-order and mass production expertise, which has been carefully nurtured and handed down by generations.

CUTTING EDGE TECHNOLOGY

The cousins embraced and developed technological innovations like 3D printing, Computer Aided Design (CAD) and 3D videos for the buyer to seamlessly customize any design using colored diamonds, gemstones and precious metals, to match their budget and style. In addition, customers could also work with the Diamondere Design Team to submit their own creations for manufacturing.

Company Representative

Thumbnail of user dianag17
Diana G.
Typically does not respond to reviews
I have worked in the jewelry industry for over 15 years. I began my career designing jewelry and then started hand-crafting it myself. Over time, I realized that customers today while customizing their jewelry or picking out an engagement ring, could benefit greatly from the wealth of experience I have in this industry. Today, I love helping customers and in a small way, be a part of their emotional journey (since every jewelry purchase for me is an emotional experience).

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