Sitejabber Website Reviews and Complaints
  • Diamondere

Diamondere

Ratings On Other Platforms

Trustpilot
4.9 / 5
Better Business Bureau
4.8 / 5
Corporate Values

Overview

Diamondere has a rating of 4.8 stars from 2,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Diamondere most frequently mention customer service, engagement ring, and great experience. Diamondere ranks 1st among Diamond sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 96.1%
Positive
912
Neutral
24
Negative
13

Instant Feedback

746 reviews

71
See all photos
How would you rate Diamondere?
Business's Favorite Review

“Amazing Experience”

Mark P.
5/21/20

I cannot think of our Diamondere rings and the role that they have played in our happiness for my partner and I without strong emotions. The quality, the look, the feel and the design of our rings are amazing. The entire evolution with Diamondere was like buying a treasure from a dear friend who clearly loved the both of us so much that he or she created masterpieces specifically for our very special occasion. I have never had such an amazing online experience in my life. I could not imagine our ceremony without these perfect representations of our love and affection that we will share for the rest of our lives. Mark Petersen-Overton Captain, United States Navy (retired)

See full review
Top Positive Review

“Diamondere Magicians”

Rick H.
9/7/20

I just retired, celebrated 30 years of marriage and my children have successfully flown the coop. I was looking to benchmark these milestones with a Celtic themed platinum & black diamond pendant, For both my wife and I but, nowhere to be found. So, reached out to Diamondere to see if they could Fabricate two pendants out of their Celtic themed rings. Lo & behold, the Diamondere "magicians" Produced exactly what I had in mind and within 24 hours we were on our way to creating these Beautiful heirloom pendants that my family will be able to enjoy for many generations to come.

Reviews (2,059)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (425) engagement ring (154)
Thumbnail of user stevend1146
Texas
1 review
0 helpful votes
  • Send Message
October 18th, 2021
Verified purchase

This was a wonderful experience. Once my order was placed, I was contacted about the reasoning behind my purchase which made me feel that this company really wanted to do a proper job. I will be using them again for my future jewelry wants and desires.

Thumbnail of user debb388
Connecticut
1 review
0 helpful votes
  • Send Message
December 18th, 2021
Verified purchase

I had a truly wonderful experience working with Cherie and Diamondere. I purchased 2 rings with different settings intending to only keep one. I ended up returning both and working with Cherie to create a custom setting which I absolutely adore! The entire process was great! The returns were quick and easy with a full refund and Cherie always got back to me quickly with renderings of what custom rings would look like and cost. This was a great first time experience and I am so happy with my London blue topaz and diamond ring!

Thumbnail of user michaelr1415
Elizabeth R.
Argentina
1 review
0 helpful votes
  • Send Message
June 5th, 2015
Verified purchase

WebSite was intuitive. Product styles were extensive. Prices are reasonable and very competitive. Committed production and shipping schedule was met. No complaints and would use again for higher end jewelry.

Thumbnail of user stevenn492
Michigan
1 review
0 helpful votes
  • Send Message
August 30th, 2021
Verified purchase

My order experience and the actual product have exceeded my expectations. I ordered a citrine ring with a black gold band. The black plating is known to wear off to some degree over time. Not only was this clearly explained on their website, but I was also contacted via email to be sure I was aware. The ring was delivered in a timely manner and it is absolutely stunning.

Thumbnail of user danield2168
North Carolina
1 review
0 helpful votes
  • Send Message
December 29th, 2022
Verified purchase

The ring that was created and safely shipped in the time specified is truly a remarkable piece. We have had nothing but complement from friends, family and complete strangers. I truly appreciate all the communication throughout the whole process and would recommend your site to everyone that is really looking for a one of a kind piece.

Thumbnail of user caitlinj47
Colorado
1 review
0 helpful votes
  • Send Message
December 28th, 2021
Verified purchase

Best online customer service I have ever experienced! I ordered matching rings for my mom and me and they are beautiful. Can't wait for another special occasion when I can work with Diamondere again. Special thanks to Cherie!

Thumbnail of user heidim383
California
1 review
0 helpful votes
  • Send Message
December 31st, 2020
Verified purchase

The entire experience from start to finish was fantastic. Plus, when my rings arrived my husband and I were amazed. The rings are even more beautiful than they looked online. Service was excellent, even with the busy Holiday rush. Thank you for great customer service!

Thumbnail of user christinao48
Richard D.
Argentina
1 review
0 helpful votes
  • Send Message
December 26th, 2015
Verified purchase

Pictures could never do this ring enough justice. I received this ring as a Christmas gift with a blue topaz which is actually under a carat (.88) and I'm simply blown away by the detail of the setting and the quality of the stone alike. I would be absolutely ecstatic to receive an actual engagement ring from this company. I love rings and this is definitely my favorite.

Thumbnail of user taylort86
Susan V.
Argentina
1 review
0 helpful votes
  • Send Message
December 14th, 2016
Verified purchase

I was overall satisfied with my experience with Diamondere. The shipping had some troubles but this was during the holidays and some problems should be expected. No issues with customs.

Ring quality is good, although some better pictures would be appreciated, as some scale seems a bit different than he pictures.

Thumbnail of user patrickb887
Massachusetts
1 review
0 helpful votes
  • Send Message
May 25th, 2021
Verified purchase

They reached out immediately after placing my order to see what occasion I bought my ring for. It arrived on the early end of expectations, with great engraving and overall quality of stone and band. Great experience overall.

Reached out regarding resizing policy and received prompt response. Cherie with customer service is great!

Service
Thumbnail of user mauricep147
New Hampshire
1 review
0 helpful votes
  • Send Message
March 7th, 2024
Verified purchase

I am most satisfied with my order. Not only did it meet and exceed my expectations; the packaging and presentation was stellar as well.

Service
Value
Shipping
Quality
Thumbnail of user michelled1781
Maryland
1 review
0 helpful votes
  • Send Message
March 1st, 2022
Verified purchase

Overall, I had a great experience with this company and it's customer service. After placing my order they reached out by email about specifics to my order. However, the order itself was delayed a couple weeks with no advance communication regarding said delay.

The ring was exactly as pictured and expected and looks great! My husband loves his ring but has been trying to navigate not getting soap and lotions caught between diamonds, which has been rather problematic. The design is rather unique but the logistics of hand but the soap/lotions issue is rather irritating.

Thumbnail of user garths23
Steve R.
Argentina
1 review
0 helpful votes
  • Send Message
July 3rd, 2017
Verified purchase

My fianc had always wanted a ruby of her very own, and this one took her breath away! The craftsmen at Diamondere really know what they are doing, and strive to make every piece something truly special. Thank you so much!

Thumbnail of user harolda104
Virginia
1 review
0 helpful votes
  • Send Message
November 1st, 2021
Verified purchase

Diamondere is wonderfully refreshing to work with.
They reached out to inquire about special order instructions,
Kept me updated thru the order & delivery process.
And most important, provided a high quality non-traditional style wedding rings before their promissed date!

Thumbnail of user josephl434
Margaret N.
Argentina
1 review
0 helpful votes
  • Send Message
May 25th, 2016
Verified purchase

My dealings with Diamondere have been very positive. I now own three of their rings and about to order my fourth. Recently, I was not totally pleased with one of them and Diana in customer service, offered a new one without me even asking. She promptly answered all my queries and her customer service was exceptional.

Thumbnail of user remyj4
Thailand
1 review
0 helpful votes
  • Send Message
May 23rd, 2022
Verified purchase

From first email to final moment of sliding this beautiful ring on my wife's finger it was perfect. Cherie gave exceptional customer service and communication during the whole process. Extremely fast delivery and even a resizing done in a flash, I will be ordering from this company for years to come!

Thumbnail of user russells410
California
1 review
0 helpful votes
  • Send Message
May 13th, 2021
Verified purchase

My experience was great. The ring was delivered on time, was packaged very well and in a nice box with all required documentation. They even reached out to me to ask the purpose of my order, so the assemblers could know and have job satisfaction as to the impact their associates work have on customers lives.

Thumbnail of user jonb639
California
1 review
0 helpful votes
  • Send Message
August 23rd, 2021
Verified purchase

I ordered a very specific design of eternity ring to celebrate our Silver Wedding anniversary. The whole process was amazing from start to finish. There were some COVID driven delays but our personal shopper kept us fully informed and offered some compensation for the delay. When the ring arrived it exceeded our expectations and has made my wife very happy. Would definitely recommend Diamondere to anyone, and will be using them again.

Thumbnail of user danielb1954
Oregon
1 review
0 helpful votes
  • Send Message
August 17th, 2021
Verified purchase

I purchased an engagement ring with Diamondere. The ring is beautiful, and they crafted it per my custom request. Customer service also went above and beyond to change the shipping when COVID caused delays.
She said "Yes!"

Thumbnail of user valenciad
India
1 review
2 helpful votes
  • Send Message
August 31st, 2013

The sapphires were awesome! - I’ve always wanted to wear blue sapphire because they’re my birthstone. I would have always believed that a 2 carat sapphire would be beyond my budget – but Diamondere worked with me to give me different shade and price options, showed me actual sapphires and then designed beautiful studs for me. I loved this exciting personalized process and eventually got something fully customized and prices much lower than off-the-shelf earrings. Loving this new way of shopping for fine jewelry!

Thumbnail of user sopharanar12
Christine Y.
Argentina
1 review
0 helpful votes
  • Send Message
May 26th, 2017
Verified purchase

I refer to my purchase of this Ewan Emerald-Cut Amethyst Wedding Ring in 18K yellow gold (8.74 carats total weight). Although it feels and looks rather chunky on my very small fingers it is nonetheless a very beautiful ring. The craftsmanship is amazing. While I am generally very pleased with it I'll have to get used wearing such a heavy-looking ring, which is somewhat larger than I expected.

I was impressed with the commitment to service and the help from Diana who was very pleasant to deal with. She very kindly refunded my custom charges as soon I let her know the cost that I incurred. I would not hesitate ordering from this company again or recommend them to others

Thumbnail of user makenzieh21
Texas
1 review
0 helpful votes
  • Send Message
February 9th, 2024
Verified purchase

Omg! The ring was perfect. Customer service was supper helpful in helping me fix a mistake I made. The ring came in right on time. I will be buying wedding bands from here.

Thumbnail of user alexb1054
New York
1 review
0 helpful votes
  • Send Message
April 30th, 2021
Verified purchase

I was looking for a non-traditional ring. This was the highest quality store I could find that would include multiple types of gemstones. They were very patient with all the small changes I kept making, un-making, and then remaking, taking their time to ensure that the ring was everything I wanted. Every time i look at it my heart skips a beat.

I also LOVE the rendering for the wedding band. (I'm not sure if the missus is going to choose it, but I'm definitely going to be back for it if she likes the design.

Now it's just time to play the waiting game! I'm sure she'll love the ring as much as I do!

Since the very beginning I was working with Cherie. She was great at getting back to me quickly and making sure the ring is exactly how I want it to be. The high quality renders of the ring and that AMAZING picture and video of the stone were essential to me being confident enough to take the chance on this ring. I can't wait to see my girlfriends reaction when she sees what I picked out!!

Service
Thumbnail of user patrickr740
New Jersey
1 review
0 helpful votes
  • Send Message
July 28th, 2022
Verified purchase

I can't recommend this jeweler enough. Every experience was exceptional, from the first reach out, to receiving the final piece. If you're looking for a jeweler who's truly interested in hand crafting a piece that reflects your heartfelt intentions, look no further, and begin the conversation.

Thumbnail of user julieg337
Shirley R.
Argentina
1 review
0 helpful votes
  • Send Message
June 29th, 2017
Verified purchase

This is more comfortable than it looks which I was happy about. The blue topaz I ordered is beautiful, however, the diamonds are very tiny, much smaller than they appear in the image online. Overall, I am pleased with my purchase.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS

The multiple exchange of hands in a traditional market means that by
The time the product reaches you it is priced at multiples of the original
Cost. Diamondere ships directly to you from our workshop, eliminating
Middlemen, making sure that you have the best deal on the
Best product, made exclusively for you!

PERSONALIZATION

Your jewelry is an extension of you - make it as personal as possible.

Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!

LEGACY AND CRAFTMANSHIP

Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store.

How do we know? Because we have been supplying to these brands for decades!

CREDIBILITY

We recognize the level of trust
Placed in us while making
Your purchase. To reiterate
Our commitment,
Diamondere offers:
FREE Global Shipping

100 Day Returns

FREE Certification

FREE Engraving

FREE Polishing

FREE Gift Wrapping

CERTIFICATION

Each of Diamondere’s exquisite pieces is certified by an accredited agency and individually hand-made by highly skilled craftsmen. This ensures intensive attention even to the smallest details, resulting in the finest quality possible.

CONVENIENCE

The most intricate jewelry is now a click away. Browse through our portfolio, select an item, item and it will be shipped to you within seven to ten business days, in our beautiful gift boxes. You may use any of our multiple transaction options for simple and quick payments.

Business History

SINCE 1890

Diamondere was founded by two cousins who are offering public access to their family's 122-year legacy of exquisite jewelry design. Their family started out as exclusive designers for celebrities, dignitaries and Royals, specializing in customized jewelry only. Later generations were then groomed in mass-producing fine jewelry for the global audience. Even today, their fathers travel the world to source the best gemstones, anticipate jewelry trends and create world-class designs.

CONTINUING A LEGACY

They were always intrigued with the intersection of technology and the art of jewelry manufacturing. At the time, little did they know that one day this would lay the foundation for Diamondere. After graduation, the cousins took other business jobs and later discussed the possibility of developing an affordable jewelry website. They wanted their e-commerce fine jewelry platform to eliminate the middlemen by offering direct purchase from the family's manufacturing units and enable end-to-end customization for any customer. This venture would synergize the made-to-order and mass production expertise, which has been carefully nurtured and handed down by generations.

CUTTING EDGE TECHNOLOGY

The cousins embraced and developed technological innovations like 3D printing, Computer Aided Design (CAD) and 3D videos for the buyer to seamlessly customize any design using colored diamonds, gemstones and precious metals, to match their budget and style. In addition, customers could also work with the Diamondere Design Team to submit their own creations for manufacturing.

Company Representative

Thumbnail of user dianag17
Diana G.
Typically does not respond to reviews
I have worked in the jewelry industry for over 15 years. I began my career designing jewelry and then started hand-crafting it myself. Over time, I realized that customers today while customizing their jewelry or picking out an engagement ring, could benefit greatly from the wealth of experience I have in this industry. Today, I love helping customers and in a small way, be a part of their emotional journey (since every jewelry purchase for me is an emotional experience).

How do I know I can trust these reviews about Diamondere?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Diamondere?