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  • Diamondere

Diamondere

Ratings On Other Platforms

Trustpilot
4.9 / 5
Better Business Bureau
4.8 / 5
Corporate Values

Overview

Diamondere has a rating of 4.8 stars from 2,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Diamondere most frequently mention customer service, engagement ring, and great experience. Diamondere ranks 1st among Diamond sites.

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Positive reviews (last 12 months): 96.1%
Positive
912
Neutral
24
Negative
13

Instant Feedback

746 reviews

71
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Business's Favorite Review

“Amazing Experience”

Mark P.
5/21/20

I cannot think of our Diamondere rings and the role that they have played in our happiness for my partner and I without strong emotions. The quality, the look, the feel and the design of our rings are amazing. The entire evolution with Diamondere was like buying a treasure from a dear friend who clearly loved the both of us so much that he or she created masterpieces specifically for our very special occasion. I have never had such an amazing online experience in my life. I could not imagine our ceremony without these perfect representations of our love and affection that we will share for the rest of our lives. Mark Petersen-Overton Captain, United States Navy (retired)

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Top Positive Review

“Diamondere Magicians”

Rick H.
9/7/20

I just retired, celebrated 30 years of marriage and my children have successfully flown the coop. I was looking to benchmark these milestones with a Celtic themed platinum & black diamond pendant, For both my wife and I but, nowhere to be found. So, reached out to Diamondere to see if they could Fabricate two pendants out of their Celtic themed rings. Lo & behold, the Diamondere "magicians" Produced exactly what I had in mind and within 24 hours we were on our way to creating these Beautiful heirloom pendants that my family will be able to enjoy for many generations to come.

Reviews (2,059)

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Reviews that mention popular keywords

customer service (425) engagement ring (154)
Thumbnail of user christianv432
Florida
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

The ring it self looks amazing and it fits perfectly

Thumbnail of user jacobh177
Betty C.
Argentina
1 review
0 helpful votes
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March 3rd, 2017
Verified purchase

4.5 stars, i received exactly what is shown at a reasonable price, only reason not 5 star is i paid the extra shipping but could not track progress of package until almost received. i would recommend this to a friend definitely a less hassle experience than going to a store!

Thumbnail of user andred148
California
1 review
0 helpful votes
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February 15th, 2022
Verified purchase

I ordered a ring for a proposal and they emailed me before making it to make sure I was okay with everything about the ring. After giving them the go ahead the ring came very promptly. It was such a lovely ring and my fiancee is receiving tons of compliments on it. Would definitely order from them again. Thank you!

Thumbnail of user joshuaa387
West Virginia
1 review
0 helpful votes
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December 17th, 2021
Verified purchase

From the initial contact, the communication back and forth to make sure they knew exactly what I was looking for has been fantastic. When I received the ring, I was taken aback by the extraordinary craftsmanship because it far exceeded anything I had imagined.

Service
Value
Shipping
Quality
Thumbnail of user stacieb174
Tennessee
1 review
1 helpful vote
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February 20th, 2020

Diamondere went above and beyond to make our dreams possible and providing us with a high quality, unique engagement ring. I'm impressed with their honesty and feedback to make sure we received the best quality product for our needs. They were prompted to respond, we put together one of the custom designs, combining the stones and metal type. The ring is GORGEOUS, so many compliments on it. They even got the ring to us on time, which we didn't think was possible. I read so many reviews and did research on Diamondere before we ordered from them and the reviews are true; they have quality products and prompt feedback. I look forward to when I can order from them again.

Thumbnail of user michaelg2551
Ohio
1 review
6 helpful votes
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October 5th, 2020

I can not adequately express my satisfaction and gratitude to Cherie and the team at Diamondere for the custom ruby and diamond ring for my wife. It exceeded my expectations. The customer service, attention to detail and follow up to ensure my satisfaction demonstrates the commitment the Diamondere team has to make sure your purchasing experience is extraordinary!
Mike G.

Thumbnail of user lyleg27
Kentucky
1 review
0 helpful votes
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May 25th, 2021
Verified purchase

I would like to thank Cheri for all the help she gave. We made a number of requests about materials, different stones, different views, including a 360 degree video, and she was very responsive. It's what made the sale. Oh, my wife is very pleased with her new ruby ring. It's gorgeous.

Thumbnail of user anthonyp1129
Mississippi
1 review
0 helpful votes
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September 9th, 2021
Verified purchase

Order was delayed two weeks by Covid-19 related issues. Ring secondary stones slightly different in carat weight from original (due to customized cutting and fitting). Just the facts. Support was gracious and accommodating to communicating changes with the order. Overall pleased with the look and quality of ring, independent insurance appraisal was spot-on. Would have been 5-star if not for those circumstances.

Thumbnail of user marilynnf18
Nick P.
Argentina
1 review
0 helpful votes
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July 13th, 2017
Verified purchase

This is a gorgeous earring that is small enough to fit well on the earlobe. I rated it a 4 instead of a 5 only because the stones were a little paler than the bubble gum pink promised in the description. But the stones are small so naturally would not have the depth of color of a larger stone. They sparkle beautifully.

Thumbnail of user megd34
Australia
1 review
0 helpful votes
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November 3rd, 2021
Verified purchase

This was a swift response from order to delivery and it was beautifully packaged with clear and professional certification details. I'm a little disappointed in the end result though - the ruby, though very lovely, is slightly smaller than advertised and the diamonds barely noticeable. However, it is still a lovely ring - just feel it isn't worth the price I paid for it.

Thumbnail of user timothya282
Massachusetts
2 reviews
0 helpful votes
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October 28th, 2021
Verified purchase

It was very nice that they actively took care of me at all steps in the process, from order, through crafting, to shipment. In other words, they reached out to me first, and whenever I had a question, they responded within 1-24 hours. This is a VERY trustworthy and thoughtful company. Also, they provided a very complete analysis of the stone, which was important to me and my wife. Nice job! And thank you very much - I was very scared to spend this kind of money online, but you really made me feel comfortable, and you delivered!

Thumbnail of user rogerp167
Jack D.
Argentina
1 review
0 helpful votes
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August 11th, 2017
Verified purchase

I want to commend Diana, the customer service rep that worked with me on my custom order. I counted 29 e-mails with this rep from mid-May to early August!!! Diana was extremely knowledgeable helpful, patient and pleasant, and provide all that I needed to complete my order. She deserves to be recognized for her excellent service. She is a valuable asset to your business.

Thumbnail of user sherryr555
California
1 review
0 helpful votes
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October 6th, 2023
Verified purchase

The master jewelers created the perfect engagement ring for my son's soon to be fiancee. We are so excited for him to show his girlfriend the ring in a few weeks to ask her to marry him. Thank you Cherie for all the feedback while the ring was being created. Cherie kept me up to date every step of the way! She is great!

Thumbnail of user kathleenm1599
South Carolina
1 review
0 helpful votes
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September 21st, 2021
Verified purchase

Diamondere and their website has made the purchasing process an absolute breeze! We ordered this special ring and the customer service has been great! We had a slight hiccup during the process creating a slight delay due to Covid 19 but Cherie keep me totally informed and the delay was rectified very quickly! The ring arrived and it exceeded my expectations! Quality and colors of the gem stones, as well as the gift packaging was absolutely superb! I will definately be ordering from them again and will highly recommend them to everyone!

Thumbnail of user reneeo24
Virginia
1 review
19 helpful votes
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November 19th, 2019

My partner and I decided to get matching rings for our upcoming wedding. After a lot of research at local stores and online, we decided to go with Diamondere. Cherie contacted us within a couple of days of placing our order. She wanted to make sure it was not a mistake (we ordered two of the exact same rings since we're both women). She stayed in contact with us throughout the process, and when we received our rings, we were thrilled with the results. The rings were everything we hoped they would be and more! Beautiful craftsmanship and quality stones. We couldn't be happier with our choice and will definitely talk with Cherie next time we want to order an custom piece of jewelry!

Thumbnail of user jasonk1184
Texas
1 review
0 helpful votes
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December 17th, 2021
Verified purchase

These folks are absolutely amazing. Very detailed in responses and make sure you have what you need or customized. They provide exact images of your design to the end goal for approval and satisfaction. They have met beyond expectations and will be buying the next half of the ring for the wedding soon... and more jewelry in the future. HIGHLY RECOMMEND!

Thumbnail of user brendonl13
New York
1 review
0 helpful votes
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December 29th, 2021
Verified purchase

Had delayed communication with Cherie due to work but she was awesome, always timely, and extremely professional. Due to some small production issues my ring was not delivered on time, but Cherie compensated me for the express delivery fee. I received the ring and it has exceeded my expectations. I am very excited to present this to my partner.

Thumbnail of user richardv1284
California
1 review
0 helpful votes
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February 9th, 2024
Verified purchase

If you are on the fence about buying this online. I can tell you that Diamondère is a fantastic experience and you will get the same exact product at half the cost of a jewelry store.

Thumbnail of user jillw530
Texas
1 review
0 helpful votes
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September 15th, 2022
Verified purchase

From placing my order to receiving my ring was an excellent experience. Immediate communication from Cherie and she kept me informed during the custom creation process. My ring is absolutely perfect and exactly what I ordered. I highly recommend Diamondere.

Thumbnail of user frankt153
Pennsylvania
1 review
0 helpful votes
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May 17th, 2019

I bought this ring for a special birthday present for my wife. After lengthy research I went with Diamondere. The craftsmanship of this ring and the quality of the stones are exactly as described. TOP NOTCH!

I have to say it took a little longer than expected for the delivery of this ring. However Cherie did an excellent job of keeping me abreast of the progress and as she insured the quality was worth the wait!

Great job to Cherie and Diamondere!

Frank T. From Pennsylvania

Thumbnail of user dianar229
Dan J.
Argentina
1 review
0 helpful votes
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June 17th, 2017
Verified purchase

I always wanted an Aquamarine engagement ring. This is my third marriage, once widowed, once divorced. This is the only man that didn't try to overwhelm me with a huge diamond. He apparently listened when I said I wanted a vintage or vintage looking cushion cut Aqua. This ring is beyond perfect given to me by the love of my life. I only wished it had a wedding band to match.

Thumbnail of user danield1726
Massachusetts
1 review
0 helpful votes
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February 22nd, 2022
Verified purchase

I was unfamiliar with Diamondere as a company, but came across them online while searching for something specific for my wife. I found them to be extremely professional, with gorgeous products and fantastic customer service. What a great find to have discovered them, and I obviously plan on using them for future gift needs.

Thumbnail of user georgec485
Scott Q.
Argentina
1 review
0 helpful votes
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April 21st, 2019
Verified purchase

My ring exceeded all expectations. The blue diamonds are exquisite, unlike any to be found in a department store; the ring magnificent. Can be used for a man or woman. Thank you Diamondere for a signature piece, few are likely to have. It is unique for sure. Fabulous delivery. Looking for more to buy........

Thumbnail of user nikkik118
Tennessee
1 review
0 helpful votes
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March 23rd, 2022
Verified purchase

They were so helpful in getting the band added to a ring that my husband bought for me. Arranged shipment back, helped get the right bands ordered, created a single ring out of all the pieces & shipped it back to me quickly

Thumbnail of user jessh144
Washington
1 review
0 helpful votes
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November 10th, 2021
Verified purchase

I ordered a special engagement ring from Diamondere and have been wonderfully pleased with my purchase! They communicated with me, hand-crafted it, and sent it within a reasonable time. I will purchase more jewelry from them in the future! Thank you for a great experience. :)

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From the business

SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS

The multiple exchange of hands in a traditional market means that by
The time the product reaches you it is priced at multiples of the original
Cost. Diamondere ships directly to you from our workshop, eliminating
Middlemen, making sure that you have the best deal on the
Best product, made exclusively for you!

PERSONALIZATION

Your jewelry is an extension of you - make it as personal as possible.

Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!

LEGACY AND CRAFTMANSHIP

Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store.

How do we know? Because we have been supplying to these brands for decades!

CREDIBILITY

We recognize the level of trust
Placed in us while making
Your purchase. To reiterate
Our commitment,
Diamondere offers:
FREE Global Shipping

100 Day Returns

FREE Certification

FREE Engraving

FREE Polishing

FREE Gift Wrapping

CERTIFICATION

Each of Diamondere’s exquisite pieces is certified by an accredited agency and individually hand-made by highly skilled craftsmen. This ensures intensive attention even to the smallest details, resulting in the finest quality possible.

CONVENIENCE

The most intricate jewelry is now a click away. Browse through our portfolio, select an item, item and it will be shipped to you within seven to ten business days, in our beautiful gift boxes. You may use any of our multiple transaction options for simple and quick payments.

Business History

SINCE 1890

Diamondere was founded by two cousins who are offering public access to their family's 122-year legacy of exquisite jewelry design. Their family started out as exclusive designers for celebrities, dignitaries and Royals, specializing in customized jewelry only. Later generations were then groomed in mass-producing fine jewelry for the global audience. Even today, their fathers travel the world to source the best gemstones, anticipate jewelry trends and create world-class designs.

CONTINUING A LEGACY

They were always intrigued with the intersection of technology and the art of jewelry manufacturing. At the time, little did they know that one day this would lay the foundation for Diamondere. After graduation, the cousins took other business jobs and later discussed the possibility of developing an affordable jewelry website. They wanted their e-commerce fine jewelry platform to eliminate the middlemen by offering direct purchase from the family's manufacturing units and enable end-to-end customization for any customer. This venture would synergize the made-to-order and mass production expertise, which has been carefully nurtured and handed down by generations.

CUTTING EDGE TECHNOLOGY

The cousins embraced and developed technological innovations like 3D printing, Computer Aided Design (CAD) and 3D videos for the buyer to seamlessly customize any design using colored diamonds, gemstones and precious metals, to match their budget and style. In addition, customers could also work with the Diamondere Design Team to submit their own creations for manufacturing.

Company Representative

Thumbnail of user dianag17
Diana G.
Typically does not respond to reviews
I have worked in the jewelry industry for over 15 years. I began my career designing jewelry and then started hand-crafting it myself. Over time, I realized that customers today while customizing their jewelry or picking out an engagement ring, could benefit greatly from the wealth of experience I have in this industry. Today, I love helping customers and in a small way, be a part of their emotional journey (since every jewelry purchase for me is an emotional experience).

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