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  • Diamondere

Diamondere

Ratings On Other Platforms

Trustpilot
4.9 / 5
Better Business Bureau
4.8 / 5
Corporate Values

Overview

Diamondere has a rating of 4.8 stars from 2,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Diamondere most frequently mention customer service, engagement ring, and great experience. Diamondere ranks 1st among Diamond sites.

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Positive reviews (last 12 months): 96.1%
Positive
912
Neutral
24
Negative
13

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746 reviews

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Business's Favorite Review

“Amazing Experience”

Mark P.
5/21/20

I cannot think of our Diamondere rings and the role that they have played in our happiness for my partner and I without strong emotions. The quality, the look, the feel and the design of our rings are amazing. The entire evolution with Diamondere was like buying a treasure from a dear friend who clearly loved the both of us so much that he or she created masterpieces specifically for our very special occasion. I have never had such an amazing online experience in my life. I could not imagine our ceremony without these perfect representations of our love and affection that we will share for the rest of our lives. Mark Petersen-Overton Captain, United States Navy (retired)

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Top Positive Review

“Diamondere Magicians”

Rick H.
9/7/20

I just retired, celebrated 30 years of marriage and my children have successfully flown the coop. I was looking to benchmark these milestones with a Celtic themed platinum & black diamond pendant, For both my wife and I but, nowhere to be found. So, reached out to Diamondere to see if they could Fabricate two pendants out of their Celtic themed rings. Lo & behold, the Diamondere "magicians" Produced exactly what I had in mind and within 24 hours we were on our way to creating these Beautiful heirloom pendants that my family will be able to enjoy for many generations to come.

Reviews (2,059)

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Reviews that mention popular keywords

customer service (425) engagement ring (154)
Thumbnail of user patrickc852
Canada
1 review
0 helpful votes
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August 21st, 2021
Verified purchase

I was very pleased with my overall experience purchasing from Diamondere. The blue gold ring I purchased is beautiful. The colour is a little bit more subdued than the picture on the website but I find it even more exquisite. Service I got via e-mail was excellent and response always very fast. Very happy with the purchase!

Service
Value
Shipping
Quality
Thumbnail of user pamb1256
Illinois
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

Great communication and overall just perfect! Absolutely stunning. Thank you so much!

Thumbnail of user richardb3125
Texas
1 review
0 helpful votes
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July 14th, 2021
Verified purchase

I ordered two rings. One of them had jewels all around and was open inside with no surface on which to engrave. I asked them to solder a small piece of metal on the inside to accommodate an engraving and they did an excellent job. Greatly appreciated.

Thumbnail of user shadd3
Washington
1 review
0 helpful votes
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February 23rd, 2022
Verified purchase

Received my order within the 30 days allotted. Quick and convenient, the only area I say needs improvement is the replies. I had a concern and emailed them. I never heard back, however my concern it appears was moot. I will use them again for future orders.

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Laura D.
Argentina
1 review
0 helpful votes
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March 25th, 2019
Verified purchase

I was shopping around for an engagement ring to propose to my long time girlfriend and after doing my research on custom jewelry companies I finally settled on Diamondere. I couldn't have been happier with the outcome. Despite having numerous requests during the customization phase, Cherie was patient, professional and accommodating to my requests and guided me through the process to the very end. The final product was better than what I would ever have imagined and my now fiancee wears it proudly each day. My fiancee and I are definitely going to get our wedding rings from Diamondere and I would recommend it to anyone out there looking for quality service and jewelry.

Thumbnail of user lauras2222
Texas
1 review
0 helpful votes
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August 13th, 2021
Verified purchase

First of all I would like to give a shout out to the Diamondere customer service! They answered all my questions, kept me up to date and was very communicative during the whole experience. My other shout out is definitely to the craftsman because my ring is absolutely exquisite! Thank you everyone!

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Chris T.
Argentina
1 review
0 helpful votes
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May 30th, 2018
Verified purchase

My fiancee and I spent many weeks looking at all of the beautiful designs. The quality of the stones and the craftsmanship were beyond my expectations particularly considering the great price. The customization of my order was a smooth process communicated by email. I was provided with sample images clearly illustrating several designs which made it easy to visualize the final result. The website is as beautiful as the jewelry. I've never had a better experience buying jewelry.

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Ruth I.
Argentina
1 review
0 helpful votes
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July 27th, 2017
Verified purchase

Diamondere not only delivered on time but the ring was absolutely beautiful. The gold band was understated elegance and the stone was a lovely ruby alive with character. My partner adores it. Hooray for Diamondere!!

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Anna F.
Argentina
1 review
0 helpful votes
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March 14th, 2017
Verified purchase

My ring is a present from my husband for our 55th wedding anniversary. It's so pretty, and fits so nicely. I'm so proud of it, he really did do good in picking this for me!!! And he said Diana was very helpful in keeping track of his order!!! He gets confused sometimes so I really appreciate her taking care of him.

Thumbnail of user peterc1356
Massachusetts
1 review
1 helpful vote
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October 17th, 2021
Verified purchase

I am giving this 3 stars. It was very nice dealing with Diamondere. The ordering process worked well. The delivery was a little late, but I was informed in advance. The main problem is that the Amethyst stone that we actually received was much darker than the one depicted in the photo on the website. The stone was so dark that it was hard to recognize the color as it seems almost black. I am to understand that the darker color indicates a higher quality stone, which is fine. However, I didn't purchase this ring for investment purposes, I purchased it significantly for the color that my wife liked. I have contacted Diamondere about it and we are now deciding what we want to do at this point.
I would suggest that you take special care to have the website photos match the actual products as much as possible.
Thank you.

Thumbnail of user annaleek4
Florida
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

I ordered 3 rings. Cher was awesome to work with and kept me informed along the way. I am only keeping one of the rings, however, a beautiful garnet and diamond ring. The other two rings were about $1200 or so each plus the protection plan I purchased for each of them and unfortunately, the other 2 rings look like cheap rings you'd get at Walmart, even with upgrading all of the rings to the best quality stones they offered on their site. I'll be returning those 2 rings but proudly wear the garnet and ruby!

While the service was great and they arrived within the time frame I hoped, I will stick to going to a jeweler so I can see what the jewelry looks like.

Thumbnail of user anthonys1685
Massachusetts
1 review
0 helpful votes
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June 14th, 2021
Verified purchase

Loved that I was able to customize the ring and when it was delivered it was better than expected. Also, I paid for standard shipping and the ring was ready, shipped and received days earlier than what's was originally told to me. My partner has been receiving quite a few compliments on their new ring too! Would love to buy from diamondere again!

Thumbnail of user willynej4
Anna U.
Argentina
1 review
0 helpful votes
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April 18th, 2019
Verified purchase

After being disappointed in the first ring I received they did all they could to give me what I wanted. The ring I have now is beautiful and I love it! The fact that I wasnt satisfied with the first one is the only reason I gave it 4 instead of 5. If I were only rating customer service I would have given a 5. They truly went above and beyond to make me happy.

Thumbnail of user markj1407
Michigan
1 review
0 helpful votes
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September 23rd, 2021
Verified purchase

I ordered an engagement ring through them and when I received it, it had me stunned. The work that they put into the jewelry is amazing I will definitely be ordering from them over our local jewelry store.

Thumbnail of user christopherh1346
California
1 review
0 helpful votes
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February 26th, 2022
Verified purchase

This was my first time purchasing a ring online and Diamondere made the process easy and stress free. The quality of the gold ring and the sparkle from the stone are absolutely exquisite. My wife is happily met with awe and admiration of her new ring and to top it off the lifetime warranty is affordable and provides great peace of mind.

Thumbnail of user tinac711
Canada
1 review
0 helpful votes
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September 17th, 2021
Verified purchase

I have never been more impressed with any company before. The staff are very helpful and courteous. My ring was just as I ordered and more beautiful then anything I have ever seen. I would definitely recommend for any jewelry needs.

Thumbnail of user jenniferd2297
Washington
1 review
0 helpful votes
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March 16th, 2022
Verified purchase

Cherie was wonderful to work with on the original order for my engagement ring and the resizing. Prompt and courteous, merchandise was just as expected. I will be recommending Diamondere to anyone looking to make a major jewelry purchase.

Thumbnail of user jasonm714
Costa Rica
1 review
0 helpful votes
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August 13th, 2019

Cherie was super helpful since the beginning. I wanted a specific ring made since ours was unfortunately stolen. She sent me several mocks with prices. After I ordered, she kept me in the loop throughout. When the ring finally arrived, I was super impressed! It had turned out better than I expected! Very happy with working with Diamondere!

Thumbnail of user sharons761
Alex A.
Argentina
1 review
0 helpful votes
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March 12th, 2018
Verified purchase

This ring is everything I expected and more. It is truly stunning. My only concern is how often it may need the rhodium coating redone. But, that does not take away from how pleased I am with the ring. After all, I chose the white gold over the platinum.

Thumbnail of user caseyg69
Donna R.
Argentina
1 review
0 helpful votes
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October 8th, 2017
Verified purchase

Customer service was awesome. There was an unexpected delay but they kept me informed of everything along the way. I proposed with this ring and even though she helped pick it out, she was beyond happy with the ring when she saw it in person. We are both extremely happy with this custom made ring. Thanks Diana and Cherie in customer service!

Thumbnail of user carolynd543
Canada
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

I am soooo pleased with my experience and the quality of the ring was exceptional. I was kept in the loop throughout the process and received my purchase in excellent time! Would definitely consider making additional purchases and have now told all my friends where they need to check out before making any jewellery purchases in the future. My spouse was so surprised and absolutely loves his ring. Thank you so much for making this occasion extra special!

Thumbnail of user justinp633
Maryland
1 review
0 helpful votes
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October 22nd, 2022
Verified purchase

I am very pleased with my purchase from Diamondere. The product is exactly what I requested. I have not independently tested the diamond or the ring material for quality control but I don't think there is anything about my purchasing experience that would make me worry about being ripped off. I was pleased to know that the diamond industry uses grading reports so I could view every aspect of the diamond I cared about before purchasing.

The only hiccup in the whole process was that the ring came in a box that was slightly damaged from shipping. Not a big deal though and it isn't exactly in Diamondere's control to prevent that from happening. The smaller box that holds the ring was undamaged and looks beautiful.

Thumbnail of user gregoryh720
Pennsylvania
1 review
0 helpful votes
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April 20th, 2021
Verified purchase

The product was made and delivered very fast. The tanzanite gem didn't come out as purple as I expected; it turned out more of a blue color. But according to my research; blue tanzanite is better quality than anything else, and it does look purple or blue depending on the light. Beautiful ring, happy customer.

Thumbnail of user tyronem38
Sharon S.
Argentina
1 review
0 helpful votes
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September 30th, 2018
Verified purchase

I really love the service and ring provided by Diamondere. I had a couple of ideas I wanted to incorporate into the ring. My questions were answered quickly by the staff and the ring was delivered on time as promised! I will definitely be back for jewelry purchases in the future.

Thumbnail of user virginiaa92
Brian Y.
Argentina
1 review
0 helpful votes
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November 9th, 2015
Verified purchase

It's hard to believe you can get such good service from a country on the other side of the world but I did! I am in Australia and had a good idea of the ring I was looking for. Diamondere offered the best price and great service and did their best to make sure I was happy. The ring is so beautiful too! Perfect, thank you.

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From the business

SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS

The multiple exchange of hands in a traditional market means that by
The time the product reaches you it is priced at multiples of the original
Cost. Diamondere ships directly to you from our workshop, eliminating
Middlemen, making sure that you have the best deal on the
Best product, made exclusively for you!

PERSONALIZATION

Your jewelry is an extension of you - make it as personal as possible.

Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!

LEGACY AND CRAFTMANSHIP

Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store.

How do we know? Because we have been supplying to these brands for decades!

CREDIBILITY

We recognize the level of trust
Placed in us while making
Your purchase. To reiterate
Our commitment,
Diamondere offers:
FREE Global Shipping

100 Day Returns

FREE Certification

FREE Engraving

FREE Polishing

FREE Gift Wrapping

CERTIFICATION

Each of Diamondere’s exquisite pieces is certified by an accredited agency and individually hand-made by highly skilled craftsmen. This ensures intensive attention even to the smallest details, resulting in the finest quality possible.

CONVENIENCE

The most intricate jewelry is now a click away. Browse through our portfolio, select an item, item and it will be shipped to you within seven to ten business days, in our beautiful gift boxes. You may use any of our multiple transaction options for simple and quick payments.

Business History

SINCE 1890

Diamondere was founded by two cousins who are offering public access to their family's 122-year legacy of exquisite jewelry design. Their family started out as exclusive designers for celebrities, dignitaries and Royals, specializing in customized jewelry only. Later generations were then groomed in mass-producing fine jewelry for the global audience. Even today, their fathers travel the world to source the best gemstones, anticipate jewelry trends and create world-class designs.

CONTINUING A LEGACY

They were always intrigued with the intersection of technology and the art of jewelry manufacturing. At the time, little did they know that one day this would lay the foundation for Diamondere. After graduation, the cousins took other business jobs and later discussed the possibility of developing an affordable jewelry website. They wanted their e-commerce fine jewelry platform to eliminate the middlemen by offering direct purchase from the family's manufacturing units and enable end-to-end customization for any customer. This venture would synergize the made-to-order and mass production expertise, which has been carefully nurtured and handed down by generations.

CUTTING EDGE TECHNOLOGY

The cousins embraced and developed technological innovations like 3D printing, Computer Aided Design (CAD) and 3D videos for the buyer to seamlessly customize any design using colored diamonds, gemstones and precious metals, to match their budget and style. In addition, customers could also work with the Diamondere Design Team to submit their own creations for manufacturing.

Company Representative

Thumbnail of user dianag17
Diana G.
Typically does not respond to reviews
I have worked in the jewelry industry for over 15 years. I began my career designing jewelry and then started hand-crafting it myself. Over time, I realized that customers today while customizing their jewelry or picking out an engagement ring, could benefit greatly from the wealth of experience I have in this industry. Today, I love helping customers and in a small way, be a part of their emotional journey (since every jewelry purchase for me is an emotional experience).

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