Sitejabber Website Reviews and Complaints
  • Diamondere

Diamondere

Ratings On Other Platforms

Trustpilot
4.9 / 5
Better Business Bureau
4.8 / 5
Corporate Values

Overview

Diamondere has a rating of 4.8 stars from 2,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Diamondere most frequently mention customer service, engagement ring, and great experience. Diamondere ranks 1st among Diamond sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 96.1%
Positive
912
Neutral
24
Negative
13

Instant Feedback

746 reviews

71
See all photos
How would you rate Diamondere?
Business's Favorite Review

“Amazing Experience”

Mark P.
5/21/20

I cannot think of our Diamondere rings and the role that they have played in our happiness for my partner and I without strong emotions. The quality, the look, the feel and the design of our rings are amazing. The entire evolution with Diamondere was like buying a treasure from a dear friend who clearly loved the both of us so much that he or she created masterpieces specifically for our very special occasion. I have never had such an amazing online experience in my life. I could not imagine our ceremony without these perfect representations of our love and affection that we will share for the rest of our lives. Mark Petersen-Overton Captain, United States Navy (retired)

See full review
Top Positive Review

“Diamondere Magicians”

Rick H.
9/7/20

I just retired, celebrated 30 years of marriage and my children have successfully flown the coop. I was looking to benchmark these milestones with a Celtic themed platinum & black diamond pendant, For both my wife and I but, nowhere to be found. So, reached out to Diamondere to see if they could Fabricate two pendants out of their Celtic themed rings. Lo & behold, the Diamondere "magicians" Produced exactly what I had in mind and within 24 hours we were on our way to creating these Beautiful heirloom pendants that my family will be able to enjoy for many generations to come.

Reviews (2,059)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (425) engagement ring (154)
Thumbnail of user killianc19
Florida
1 review
0 helpful votes
  • Send Message
November 9th, 2024
Verified purchase

I'm 16, so this is my first time buying jewelry or anything expensive in general. The ring is very nice and I'm going to use the ring to propose to my pregnant girlfriend.

Thumbnail of user curtish447
New York
1 review
0 helpful votes
  • Send Message
October 13th, 2024
Verified purchase

The ring exceeded my expectations it is bigger than I thought it would the quality is super nice the color is perfect 10 out of 10 would recommend will definitely be purchasing again

Thumbnail of user marcusm556
Nevada
1 review
0 helpful votes
  • Send Message
September 15th, 2024
Verified purchase

The ring I ordered was exactly what I wanted down to every detail I highly recommend this company and any of their products my fiance was extremely happy and cried when she seen it.

Thumbnail of user frankk1754
Maryland
1 review
0 helpful votes
  • Send Message
November 3rd, 2024
Verified purchase

Excellent company to work with. Exceptional response to questions via email. Willingness to work with you at every step of your purchase. Less then good response to phone calls.

Thumbnail of user kennethw1528
Minnesota
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

The ring I purchased was exactly as described, when it arrived however I definitely noticed it needed a good polish. The ring looked exactly as expected and Im pleased with it.

Thumbnail of user warrenw313
New Mexico
1 review
0 helpful votes
  • Send Message
September 3rd, 2024
Verified purchase

I received the earnings. This is my second order. I'm very pleased with the quality and more impressed with the customer service and professionalism.
Thank you for a great experience!

Thumbnail of user davidd9266
Kansas
1 review
0 helpful votes
  • Send Message
November 15th, 2024
Verified purchase

Once I received the item, I was elated. The ring was of the utmost beauty. Well, constructed, polished to brilliance, and a very clear and illustrious looking stone.

Thumbnail of user jonathanh1733
Washington
1 review
0 helpful votes
  • Send Message
October 25th, 2024
Verified purchase

The ring was exactly as I ordered it! I do wish I would have ordered it with different stones in the wedding band, but it came as I ordered it and it is beautiful and truly unique!

Thumbnail of user dustiny33
Oklahoma
1 review
0 helpful votes
  • Send Message
August 17th, 2024
Verified purchase

Easy ordering process and very quick turnaround - especially for custom jewelry. The ring I purchased is really high quality and exactly as pictured. Would confidently buy again

Service
Value
Shipping
Quality
Thumbnail of user traceys695
District of Columbia
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

The ring is perfect! My hubby really loves it. The presentation was everything and the quality is amazing. The ordering process was easy and the ring arrived as expected.

Thumbnail of user jackr1352
Indiana
1 review
0 helpful votes
  • Send Message
September 15th, 2024
Verified purchase

The ring was gorgeous and service was amazing. I requested to make sure I receive the ring by a certain date and it was delivered the day prior. Thank you.

Thumbnail of user marym8292
Colorado
1 review
0 helpful votes
  • Send Message
September 28th, 2024
Verified purchase

My experience with Diamondere was extraordinarily personable. I appreciated that they emailed and asked me questions. The blue turquoise necklace is beautiful!

Thumbnail of user alexisd532
Virginia
1 review
0 helpful votes
  • Send Message
August 24th, 2024
Verified purchase

I received an email asking for purpose of my order and confirming the details (size & engraving). This added touch, I enjoyed. The ring arrived and was exactly what I wanted. Thank you!

Service
Value
Shipping
Quality
Thumbnail of user josephm5021
New York
0 reviews
0 helpful votes
  • Send Message
October 15th, 2024
Verified purchase

The rings are exactly what I was looking for and my partner loves them, shipping missed the mark. When setting up shipping I expressed I wanted it held for pickup as I would not be home to sign and was told that would be fine and they could do that. Then on the website the order status changed to delayed please reach out I did and was told everything was still on track. I reached out again as it got closer to the expected arrival date, as no tracking number was given, and was then given a tracking number and that it would still be arriving on time. It did show up on time however, they did not hold it for pickup and tried to deliver it. I call FedEx and was told they could not hold it as the shipper did not allow that as an option, so they could only keep trying for a signature each day or I had to come at end of the day to grab it before it went out on the truck the next day, 30 min window at the facility. I had to shuffle my work schedule to make sure I was available to go to FedEx before end of day. I was able to do this but if I wasn't promised the order would have been helped to begin with I would not have paid for the expedited as someone would be home for delivery during the normal window.

Thumbnail of user sidens2
California
1 review
0 helpful votes
  • Send Message
September 7th, 2024
Verified purchase

I like the cleanliness and neatness of the ring. However I was a little disappointed on the size of the stones. The stones are so small I could barely see them. I wish they were a little bigger.

Thumbnail of user williamg3676
Virginia
1 review
0 helpful votes
  • Send Message
September 15th, 2024
Verified purchase

It was a great experience to customize the ring myself and the craftsmanship is stunning. Very happy to have placed the ring I ordered on my fiancés finger.

Thumbnail of user richardm5926
New York
1 review
0 helpful votes
  • Send Message
September 2nd, 2024
Verified purchase

I loved the ring wish it sparkled more but it's truly great I also loved the communication between my designer and I. I will purchase again and definitely refer people.

Thumbnail of user matthewa1026
Arizona
1 review
0 helpful votes
  • Send Message
August 24th, 2024
Verified purchase

Bought my wife a new ring for our 10 year anniversary. The diamond I had selected got sold so Diamondere gave me a free upgrade on a better quality diamond. Happy wife, happy life!

Thumbnail of user brittanyc901
California
1 review
0 helpful votes
  • Send Message
September 25th, 2024
Verified purchase

My customer experience was fantastic and thoughtful. My fiancé and I love how the ring turned out and appreciate the free engraving. It gave the ring an extra touch of love.

Thumbnail of user vivianej7
Minnesota
1 review
0 helpful votes
  • Send Message
July 23rd, 2024
Verified purchase

Thank you so much for the beautiful ring! My fiancé won't see it until our wedding day but I am every excited to see his reaction, I know he will love it as much as I do! The black gold is beautifully polished which makes the green of emeralds really shine. This whole experience with you guys has been wonderful!

Thumbnail of user matthewc2342
New York
1 review
0 helpful votes
  • Send Message
July 19th, 2024
Verified purchase

It's always a problem ordering things online for any website because you never know what's a scam and what isn't. This website however was amazing! I cannot begin to describe how professional the whole process was and I would highly recommend.

Products used:
Ring

Service
Value
Shipping
Returns
Quality
Thumbnail of user kimf996
Arizona
1 review
0 helpful votes
  • Send Message
September 25th, 2024
Verified purchase

From ordering to receiving, the whole process was easy. And it was very touching to share the story behind the ring, knowing the crafters understood the ring's significance.

Thumbnail of user codyh574
Arizona
1 review
0 helpful votes
  • Send Message
November 9th, 2024
Verified purchase

I ordered a beautiful ring and got one. Be carful though, on the delivery side I hot an email from a fake ups asking for me to reput my address and pay using my card but that's not dimondair's falt.

Thumbnail of user ericm2756
California
1 review
0 helpful votes
  • Send Message
August 2nd, 2024
Verified purchase

The order experience was easy and Diamondère was great about following up with me regarding questions I had. I was able to track my order once it was shipped and delivered. The whole experience was good.

Thumbnail of user bradh886
Texas
2 reviews
0 helpful votes
  • Send Message
August 28th, 2024
Verified purchase

Honest and transparent about their products. They communicate throughout the entire process. I had such a great experience! Would definitely recommend buying from Diamondere!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS

The multiple exchange of hands in a traditional market means that by
The time the product reaches you it is priced at multiples of the original
Cost. Diamondere ships directly to you from our workshop, eliminating
Middlemen, making sure that you have the best deal on the
Best product, made exclusively for you!

PERSONALIZATION

Your jewelry is an extension of you - make it as personal as possible.

Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!

LEGACY AND CRAFTMANSHIP

Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store.

How do we know? Because we have been supplying to these brands for decades!

CREDIBILITY

We recognize the level of trust
Placed in us while making
Your purchase. To reiterate
Our commitment,
Diamondere offers:
FREE Global Shipping

100 Day Returns

FREE Certification

FREE Engraving

FREE Polishing

FREE Gift Wrapping

CERTIFICATION

Each of Diamondere’s exquisite pieces is certified by an accredited agency and individually hand-made by highly skilled craftsmen. This ensures intensive attention even to the smallest details, resulting in the finest quality possible.

CONVENIENCE

The most intricate jewelry is now a click away. Browse through our portfolio, select an item, item and it will be shipped to you within seven to ten business days, in our beautiful gift boxes. You may use any of our multiple transaction options for simple and quick payments.

Business History

SINCE 1890

Diamondere was founded by two cousins who are offering public access to their family's 122-year legacy of exquisite jewelry design. Their family started out as exclusive designers for celebrities, dignitaries and Royals, specializing in customized jewelry only. Later generations were then groomed in mass-producing fine jewelry for the global audience. Even today, their fathers travel the world to source the best gemstones, anticipate jewelry trends and create world-class designs.

CONTINUING A LEGACY

They were always intrigued with the intersection of technology and the art of jewelry manufacturing. At the time, little did they know that one day this would lay the foundation for Diamondere. After graduation, the cousins took other business jobs and later discussed the possibility of developing an affordable jewelry website. They wanted their e-commerce fine jewelry platform to eliminate the middlemen by offering direct purchase from the family's manufacturing units and enable end-to-end customization for any customer. This venture would synergize the made-to-order and mass production expertise, which has been carefully nurtured and handed down by generations.

CUTTING EDGE TECHNOLOGY

The cousins embraced and developed technological innovations like 3D printing, Computer Aided Design (CAD) and 3D videos for the buyer to seamlessly customize any design using colored diamonds, gemstones and precious metals, to match their budget and style. In addition, customers could also work with the Diamondere Design Team to submit their own creations for manufacturing.

Company Representative

Thumbnail of user dianag17
Diana G.
Typically does not respond to reviews
I have worked in the jewelry industry for over 15 years. I began my career designing jewelry and then started hand-crafting it myself. Over time, I realized that customers today while customizing their jewelry or picking out an engagement ring, could benefit greatly from the wealth of experience I have in this industry. Today, I love helping customers and in a small way, be a part of their emotional journey (since every jewelry purchase for me is an emotional experience).

How do I know I can trust these reviews about Diamondere?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Diamondere?