DirectGardening

We ordered plants, arrived months later completely dead and now direct gardening is ignoring us in giving us a refund after we returned the package. Absolutely disgusting customer service. This company is an absolute sham! Terrible way to do business!

These did not look like "bare root trees" they looked like dead sticks shipped in the equivalent of a red trash bag. Some were broken on arrival. I planted them last summer but have not seen any life from the two still planted. The rest broke of, etc. it is kind of hard to send back dead rootless sticks, that are no longer sticking out of the ground. Save your money and buy a real tree!

I ordered some creeping thyme online. There was no email verification and when I called several times, they could not tell me the status of my order. So far, it has been almost 3 weeks and still no product and I am about to miss my planting window.The one star is only for the poor woman answering the phone who was very nice but her computer provided absolutely no information. She was most apologetic but her company sucks. I guess my funds are tied up. I will have to check with the bank.

I would give 0 stars if I could! Ordered Purple fountain grass. Order came Dead and would not grow after it took 8 weeks to be delivered. Emailed cust service with no reply. Mailed backed receipt for a refund with no response. Only thing this company is good for is taking your money. They DO NOT HONOR Warranty.

Plants arrived dead... Very deceptive photos on their website... My fault, I should have read the reviews before I ordered from this disgraceful company.

I received my order this past Tuesday 05/08/2018; the plants were shipped in a plastic bag, smashed and dead. Wow. Who ships plants like this? Why sending garbage to people? After so many years of complaints the company still has not changed their awful practices... That tells me they do not care. I am sending the bag with the smashed and dead plants back and also have already disputed the charge on my credit card. Direct gardening is a company to avoid doing business with! I will never order again from them and to be honest they don't even deserve one star. What a TERRIBLE scam!

For 11 years I purchased all my bedding plug plants from Jersey Plants spending over £100 each year and never had one complaint against them, but they have now been taken over by this shower of sh**e. Plants arriving dried up or crushed. I spent £34 on one offer for trailing multi flowering plants one box arrived dried up and wilted the other two boxes all the plants were crushed and broken I couldn't save one plant. Complained by email no reply tried to phone no reply. So I will definitely NOT be using Gardening Direct again. Save your money buy elsewhere.

This company is a complete joke. We ordered on 4/25, with the expectation that our order would be shipped in 2-4 weeks. I started following up on it around the 3.5 week mark, mainly because I could not look up my order number on their website to see the status. Apparently, your order sits in their "order processing department" for 2-4 weeks, then it gets moved over to the shipping department for God knows how long. Ours has been in the shipping department since 5/25.

Meanwhile, I ordered the same thing from Tennessee Wholesale Nursery on 6/02, and my order has been shipped and scheduled to arrive tomorrow on 6/22.20 days from when the order was placed.

We are currently disputing our charge to Direct Gardening.

Don't buy from here. I urge you to consider Tennessee Wholesale Nursery. Great prices and MUCH better customer service.

Plants came dead, almost 2 months after being ordered. Shriveled and dry, it was a pathetic site. This company should not do business or stay on their clearly mom & pop scale. They cannot keep up, nor do they have the product and distribution down well enough to try to be national. I told them to keep my $50 from the order - they need it more than I do.

To make my saga on dead plants replacement short, I would recommend customers (especially from warm climate states) to avoid business with Direct Gardening as much as possible. Otherwise you will be trapped in their mismanaged, unprofessional, procrastinated and neglected environment. Mockery for the customers is their idea of customer service. They simply care less of what is customer's need. Their on-line marketing is a bluff, and the whole enterprise - a scam.

I paid $27.00 on pure garbage potato seeds that were only small pieces and were dried up junk. I tried planting them anyway and after three weeks of warm weather they rotted in the ground. Lets stick together and drive this rip off company out of business.

Let me join the chorus of people who have had a TERRIBLE experience with Direct Gardening. They will neither send my plants ($326 worth) nor refund my money. In my opinion they are nothing but a scam. Please beware! They take your money and never fulfill your order. I wish that there were some legal recourse, but there isn't. David T. Miller

Same as other comments, placed an order last summer took forever to receive it. Nothing survived the winter, submitted all necessary items for replacement of items, but got nothing but the runaround then no response at all. Obviously it was just a rip off. Would not recommend them ever, unless you want to just throw your money away.

Save your money and RUN! They do not respond well to inquiries about botched orders, and you CANNOT reach anyone by phone. Over 50 phone attempts. E- response advised me to return original shipping label, which I did. Now, I have nothing. No response from them.

All plants arrived over a month late and dead on arrival. They had USPS put in in a hot mailbox. What a waste of $60.00. Total garbage. Too late almost July in Denver to plant bulbs. Do yourself a favor and just flush your money down the drain. It will take less effort and hassle. I am trying to get my money back. LOL

I ordered common flowers that were listed as in stock. They said 2-3 weeks to ship and then based on weather, phase of the moon, karma, etc. I waited three weeks, no ship, no estimate of ship. I asked for a refund, they said they would pass my request to "that department" but there was no guarantee of cancellation because it has been sent for shipping. These are scam artists who have no idea how to run a business. Don't waste your money or your time.

You should be embarrassed to this business, 3 weeks ago they charged my card and they do not send my order, it is almost like a scam or fraud on the Internet, bad customer service. I do not recommend anyone to buy at Direct Gardening.

Warning. Stay away from Direct Gardening. Horrible company that sends unhealthy/dead plants and pays no attention to planting schedules. Purchased early in 2019 and dead grape sticks were sent too late in the growing season. None sprouted. When Direct Gardening was contacted for warranty in 2020, it took several attempts to get a response. Then I was sent more dead grape sticks as a replacement and again much later than recommended planting. When I contacted them again a few days ago requesting healthy dormant grape plants, I was told the warranty was expired. All I want is healthy grape plants that should have been sent initially. For my other plants that never sprouted I was sent a $10 credit which didn't cover half my loss. Covered my shipping charges. Bad customer service, unethical policy and no quality control. Deserves 0 stars.

I spent over $50 on four clematis. Free did not even come up and I monitored them very closely. I saved the labels from each of the clematis and sent a copy of my computer printout showing my order. They stated that they would not send me new plants or a refund because I did not have the mailing label. I really believe this company sends out very poor quality plants and does not stand by their product at all. Save your money I learned to check reviews first.

My fault, II should have read the reviews before I ordered from them. No I can see why their website does not give you the opportunity to leave any. Received my order today, they were shipped in a plastic bag, they were smashed and dead. Who ships plants like this?. One of the small pots did not even have the 4th plant I ordered. Called customer service, but they did not care. After seeing the reviews after so many years of complaints they have not changed their awful practices. I am sending my stuff back and also dispute the charge on my credit card, I do not trust them.

Before you order from this scam house, please consider taking the money you would spend, dig a hole in your backyard and plant those bills. You have more of a chance to grow a money tree than you will getting anything out of Direct Gardening! 0 stars on everything they do. Dead plants, horrible customer service, and a return policy specifically designed to make sure you get nothing back. Hard to believe that this company can operate so freely in the United States. Plant your money! Do not send it to Direct Gardening!

I have ordered twice from this firm. It seems they may deal in dormant frozen plants? Most plants received do nothing but rot and die. I follow the warranty instructions and they are very good at replacing items. Trouble is, the second shipment is not much better than the first. Plants do not come to life. Since I am a mature adult. I don't have a year or two to waste getting something started that I may not live long enough to enjoy. (lol) Buy locally and get bigger, healthier plants.

Should rename this site, "No Gardening"! Ordered two red clematis plants three months ago. I have sent numerous emails since then only to receive automatic responses promising "in one month" "coming in a month" "coming in a week." I intend to report this site to my state's consumer fraud department, the better business bureau, and any website that accepts reviews. One star is more than this site deserves.

Be aware of return policy!
I receive my order November 5,2019. I live in zone 9 and was excited about my Yukon gold potato seeds for fall planting. Seeds came molded and dead (see picture). When I called customer service at direct gardening they told me shipments no longer going out as of October 31 and will resume in March of 2020 I can send label back and get my seed replaced in March 2020 or I can send them bad seeds I received and get a refund of $5.99. Either way I'm at loss. I can't get seeds now and most likely will spend more money sending molded seeds back then what they cost me to start with. Awful! I will never order from direct gardening again!