DirectGardening

I appreciate that the pandemic has delayed orders, and I was told it might take up to 4 weeks. It took 7-1/2 weeks. I inquired and was told it would take 3-4 days to get a response. It took 8 days. By then I had received notice of shipment, but the response said my order was just then being filled. These people do not have a grip on their business. And I've never seen such poor plants. I attach a photo of a Dicentra spectabilis--I can't even tell which part to put in the soil. Other plants had zero top growth--how is that possible in June? Rather than send "bonus" plants (poorly identified and not what was promised), they should spend more effort on the items we pay for and actually want.

This is an update to my earlier negative review. It has occurred to me that they take so long to ship garbage because it's that much more difficult to dispute the charge on your credit card if two cycles of billing have occurred.

Finally received the replacement order, of course just after filing a dispute with my card company! The plants sat on my porch for two days because I didn't get notice that they had shipped and I was away. They were dry but seemed to have some life, so I planted them. It's been about a week but so far no growth. I do think I will get something out of most of them, but after what I've been through with this company, I stand by my original review!

I ordered red birds in a tree and never heard from them until more than a month later when I emailed them asking where my order was. All of a sudden, my credit card was charged, and sometime later, I received dried up, absolutely dead plants. It would have been funny if I hadn't paid them actual money. I contacted them immediately and was told to return them within 10 days in the original packaging and send them with a return receipt. I did EXACTLY what they told me to do, and I never heard from them until I yet again emailed them. I was pretty much told to f off.

If someone out there wants to start a class-action lawsuit, I'd be willing to go in on it.

I don't have proof of purchase because I never received an order verification. They probably do this on purpose. My credit card, however, was charged, and I have the USPS return receipt.

If you want to be parted from your money to receive nothing of value, then by all means order from them.

I ordered several trees and plants that should have been shipped immediately, as I live in southeast Virginia. I waited a month and called their so-called customer service and was to told to read their shipping policy. They pretend to ship according to the planting zones. My sister ordered her trees from one of the companies who are serviced by Direct Gardening. She received her trees in two weeks and all were healthy.

My plants are dead! I spent a lot of money for dead plants. This is bull crap and I will not be ordering for them again. I ordered them back in may and i just received them today. The ones that show up on time still haven't done anything

Because of the stay-at-home order, I bought plants and seeds by mail. I should have read the reviews, if you are here before placing an order, you are in luck! The plants that I ordered were ok, one was however a variety that I did not order of the same plant. The elephant ear bulbs were fine, all other bulbs and dormant fern root stocks, were ancient and sadly demised, they have joined the choir invisible... they are dead but pushing up no daisies... Their "Guarantee" is replacement only, they are hoping that you'll just cut your losses, who wants the same crap one year later?

Took 10 weeks to get my order. Once the order came it was a joke. Everything put in one plastic bag. The 5 in 1 trees are only 1 single stalk and just over 2 feet tall and cost 35.00 each. No proof that they have been grafted to have the 5 types of pears or 5 types of plums. No labels or enclosed papers telling how the trees are grafted to know what kind of fruit will grow from what side of the tree. Could have bought huge 5 in 1 trees for the same price at local ace hardware and other stores. My logan berry plants were also 1 single stem and only 1 foot tall. The biggest joke of a company I have ever seen, DO NOT BUY FROM THEM EVER! Their customer service is also a joke. R. Baker

This company is so crooked. Ordered on 4/12/20, as of 6/12/20 still no order, but took the monies two times from account.
First claim was no order, I had confirmation number, 2-5 claims no shipping address but when I open site I see it plain as day, 2- 8 claims also stated order is being processed... this business should be investigated.

I put 2 orders last fall and one came broken and dead. I contacted them. I was told to plant it to see if it would come back this spring. It didn't and so were the other two. I had written emails to them back and forward for 5 months. According to the value and available stock, Finally I received 5 peonies with the colors that most hated, that's yellow and red. Two are roots with sign of life, the other three are roots with stems but they look dry and dead. Anyway I planted them all to see if they will grow. This company just made the return or replacement so difficult. I had to pay the postage to send the dead plants back to them. Also I sent a letter with new order including a check of shipping fee by registered mail just in case. This is a hell of experience. Anyone who read my review should think twice before you order anything from them!

This company has terrible reviews and I wish I would have read them. I ordered some plants that took over a month to be delivered. When they arrived half of them were dead. I contacted the company and they want ME to pay for return shipping. Yet they were the ones to ship dead plants. It seems that it is quite common for them to do this.

DO NOT SHOP THERE!

I did a scratch test and you can see they are completely dead. So now I am out of my money

I ordered 12 Poplar trees and when I got them they looked dead. They told me that they would come back if I planted them... they didn't. So I asked for replacements. After 3 months, the replacements finally came... they were dead too. So I returned the shipping paperwork as requested. Never heard back from them. When I called, they said it was beyond the year warranty... so no replacement trees. This was because Direct Gardening dragged their feet until the 1 year warranty expired.

I recommend not wasting your money here. There are plenty of other nurseries to do business with.

Nothing about this company is positive, they take forever to ship your items, they do not answer the phone it just gives busy signal, and they take 3-5 days to respond to emails. They literally do not give a FFF about their customers. I have been a customer for 2 years and have decided never again after multiple bad experiences. Who does that?

Plants took several weeks go arrive. They were advertised as plants but were bare roots. They ended up coming in the summer not spring which is when they needed to be planted. They don't pay shipping or label to return. Only reason purchased was I wanted live plants.

I bought privet hedges in 9/2019. They were guaranteed for a year or your money back. I planted, watered and fertilized them.It is now April 2020 and not even a bud. Tried calling and emailing no one answers. I think this is a scan to rip you off

My first review I gave it a 5 because the roses looked healthy and was doing great. I ordered 4 different kinds and colors of roses and when roses bloomed I have 3 the same color. I didn't get what I ordered. I'm in my warranty period but does the expense and digging up the roses to send back worth the trouble and then take a chance I will actually get what my first order was. I wish I would of read the reviews before ordering from this company. I'm sure their is others that are honest

I placed an order with direct gardening April 22 end it is now June 27 and I have yet to receive any part of the order! A total charge of course was deducted from my credit card immediately after placing the order! After many attempts to contact them including phone calls, and several emails, I have been told that my order is on the shipping dock ready to go out. That was six weeks ago! Now I can not get a response other than a computer generated one that says my order is ready to be delivered! I am now sure that I have just learned a hard lesson!

... from actual items offered to customer service, this company is by far the absolute WORST I've ever had the displeasure to buy from. They send dead plants and if by some miracle something is alive, it's usually the wrong thing, not what you ordered. Customer service is anything but, and a complete joke. Avoid *all* costs!

I ordered $299 worth of trees for our new property in January. Waited and waited for some type of communication. Nothing. Spring turned to summer still no communication. Never received my order. I emailed asking for a refund. Response from them was shocking, unprofessional, and unwilling to make anything right. Had to appeal to my credit card company for help. This company needs to be shut down!

Direct Gardening mailed me a rose with dead black canes. I mailed it back to them per instructions for a refund.
They say they didn't get it. There is no money back guarantee! Do not order anything from these crooks!

The plants we received after waiting an inordinate amount of time were dead. It is not worth our time or effort to try to revive them. From the reviews, I am not even going to TRY to deal with the company.
We paid 9.99 for shipping of a large few ounce envelope and would not put more money in to ship it back to them.
One of the worst companies I have dealt with. I'm ashamed at myself for not researching them before ordering!

First, it took 7 1/2 weeks to have my plants delivered. Once delivered, I received 2 trees and a holly bush as 3 small sticks. I planted them they day I received them and only one has signs of green on it's "stick". The rest of the items that I purchased were "flowers". Only 3 came as starter flowers, the rest were tiny sticks/bulbs to put in the ground. Only 3 out of the many flowers that I purchased have even begun to grow, though they still have no blooms. I spent $114.00 for nothing! This place is a rip off! Be warned, do not purchase anything from this company!

I just received my order today and all is nothing but dead sticks. Be even says on the package crop failure, really? That's what I paid for? And you can't call the number is always busy. This is not what was supposed to be sent to me. I spent fifty - seven dollars on nothing. What a waste. The magazines look great please do not waste your time or money.