DirectGardening

Nothing but one dead tree after another, they send at wrong time of year, the trees look like they've been in cold storage for a long time not healthy at all. They haven't sent a healthy tree. Out of the many I've bought few survived. Customer service is horrenduse. They fo not back their products.

DO NOT waste your time or money here! Shipped my first tree and it was dead on arrival. Dry as a bone in the bag. I did a scratch test and it failed so I called the same day and they said to "wait 3 weeks, if no signs of life to send back the label for a replacement tree". So i did. 2nd tree also arrives dead. Also dry as a bone in the bag. I did another scratch test and it too fails. I call them back and ask for my money back. The STUPID CUSTOMER SERVICE MORON says " no refunds after the first 2 weeks of your order". WHAT?! They told me to wait 3 weeks just to see if it was even alive! So I called my credit card and got all my money back but I cant get my time back. Don't waste your time or money. This place is a scam!

This is a total rip off!
When you call all you get is a stall tactic; all they say is that a e mail will be sent when the order is shipped. I tried to cancel the order was told
Only could've posted on the day if was ordered.
Ordered in April. 2 still waiting for order,

I ordered Aspen trees, purple leaf bush and red dogwood hedges. They were shipped in a plastic bag. The roots were molded and all the trees twigs were brown. We tried to revive them but they were rotted. I send two emails and was told to plant them. We own an organic farm and know when roots are rotted
I will contact Amex fir a dispute. Don't buy from a company that ships in plastic bags.

I realize COVID-19 is going on. I have been very patient. My order was placed on 4/24/2020. It is now 6/11/2020. They do not answer their phone and there has been no acknowledgment from them whatsoever. They already charged my card a month ago and have received nothing

We waited 8 weeks just to get a tracking number and another 2 weeks to receive the delivery. The plants were dead upon delivery. I emailed them after trying to call. They never returned my email until the 4th email. Then the response was a screen shot of there warranty. They expect you to return dead plants with proof of delivery. The plants were delivered in a bag with no protection. Do not buy from this company unless you want dead plants with no customer service.

I wish I had read reviews of this company before ordering. The seeds arrived to late to plant for this year, the plants, for the most part failed to survive but without the original shipping label the guarantee is useless. Will never order from them again and do not recommend ordering plants from them.

Order my stevia plants they arrived completely dead and we're quite small not the qallon size the photo showed not happy wish I would have looked up there reviews as this seems to be a common practice. Never again

I ordered 3 different types of seed potatoes on April 11th, 2020. They told me to allow 2-3 weeks for processing Then, it was 4 weeks. May 11 is a little late to plant potatoes here in NE PA, but I figured they were a little busy with all the "wannabe" gardeners ordering stuff. I sent another email on the first week of May asking for an update. "We are in the process of getting your order ready to ship. One week later, no news of any shipment. Another email was sent. Same story... please allow 2 to 4 weeks for processing". I asked them to just tell me the truth and give ma a real update. Was I ever, actually going to receive my seed potatoes. Another nebulous response. Today is May 25th, more than 6 weeks after ordering and still no evidence of shipping. WARNING! Do not deal with this company! They are either scam artists or poorly equipped to be in the Garden Supply business. Stay with reputable, well-known companies like Burpee or Jung seed. These guys are clueless.

I was sent dead plants even though I canceled my order 5 days before they shipped it out. Dont be fooled by the good reviews, they have to give some living plants sometimes. Just ask yourself if youre feeling lucky.

Horrible company. Phone number on website disconnected. Canceled order and 2 weeks later they charged for canceled order. Never received anything. Was told (canceled) order was in "shipping". Had to dispute charge with my bank. I may be out $236.84 if my bank won't reverse the charge. Horrible people/company. DO NOT place any order with DirectGardening.com.

I waited 8+ weeks and after many calls my items arrived. When I opened the bag the items looked dead to me but instructions said plants are dormant. Directions told me to plant them and wait 6 weeks. Well nothing came up. I called after many attempts ( I think they keep the phone off hook) and told her I want my money back and they refused to reimburse me for dead plants they sent me. The company knew they were dead when they sent them to me. I followed the instructions apparently directions are bogus too.
It's a scam! Do not purchase anything from them.

Direct Gardening is a scam outfit... DO NOT BUY FROM THEM! I purchased 12 burning bushes on 5/19, they were shipped regular mail and I get not get the package until 5/24. The package had 9 of the 12 plants dead twigs. I contacted their customer service group and they told me to just plant them to see if they live. After the plants were in the ground for 3 weeks I still had only 3 of them alive (no green bark), so I contacted their customer service group again and they told me to send the mailing label with a request for replacement plants, which I did... I just received a form letter from them saying that the warranty was void because it had not been 6 weeks. They were dead before I planted them, so another 3 weeks would not have made a difference. I will NEVER do business with them again!

Waited 5 weeks for order to come in more then half of the flowers were dead the other half crushed in shipping... they ship ur flowers in a garbage bag and expect you to ship it back on your own expense and they will not refund the shipping cost to you. In my case it was a big order it cost me 40.00 usd to ship it back. DO NOT ORDER! The money you will spend at a nursery is well worth it you will get live mature flowers comparing to twigs crushed dead flowers from direct gardening.

Ordered some plants but received nothing beyond initial order confirmation for about 2.5 weeks. Called them for a estimate of shipping date, as I wanted to plan vacation trip around the delivery date. Customer service rep was anything but that - she was so flippant and arrogant - acted as if I was strange to be asking about this, no effort to be apologetic or understanding. Why the attitude, and if you have such an attitude, why work in CUSTOMER SERVICE? (They call theirs Customer Care but again, I felt far far from being cared for). I have such a bad taste in my mouth from dealing with the agent, and the utter unwillingness to help customers, I am canceling the entire order. Terrible. These guys have earned every one star review here, on Yelp, on Google, everywhere. Dont be fooled by the flowery reviews on daves garden - note on top they only show the positive reviews, but this company has gotten 3-4x the negative reviews as positive. Terrible

I ordered April 17th, thinking their 2-3 week shipping was ok, as long as I planted right away. Hah, what a joke! I finally got my order on June 12th, after emailing the company numerous times and being told my order was due to ship the following week. Same response every time i contacted company, but the order didn't arrive til now. I was expecting actual plants, but you just get roots. Mid June is late to be starting plants from roots or bulbs in my region. The roots seem to be healthy, but still, planting now is a joke... things should have been planted 4-5 weeks ago. Oh well, live and learn. Just don't buy from this company. Not worth your time, money or aggrevation!

Avoid being scammed by this company. Shipping was unacceptable for survival of the product. Had to request refund for 9 items dead on receipt. Received the following response.

"Thank you for your email. We will certainly issue a refund if you are not satisfied with the order. According to our Refund Policy all you need to do is return the unwanted merchandise within 14 days of receipt along with the original shipping label from the package. Please be sure to include a written request and correct postage for the return. You do not need to return any "unacceptable substitutes". We apologize, but postage as well as shipping and processing fees are non-refundable. Send your return to the address below:
Direct Gardening
1704 Morrissey Drive
Bloomington, IL *******"

I finally responded, "On second thought, keep the $$$. You win.
You obviously need it more than I need the hassle of returning garbage."

Wish I had read the reviews! It has been nearly 2 months since I placed my order. I received on email in response to my questions about my order. I was a carefully crafted email about the woes of COVID and how hard they were working in the nursery to fill orders: and grow new stock", and that many of that plant would have to wait til the next season, Spring 2020. Meanwhile they get to hold my $100. You cannot reach anyone by phone.
I assume after reading all these disastrous reviews that I have been scammed. I have just recently sent them a "a communicate with me or else" email and gave them 3 days to respond. I may not wait now I've seen these other reviews. I will call my bank and Better Business Bureau.
I hope at this point they haven't shipped anything from what I have heard about what others have received. I will attempt to cancel immediately.

Took two months to get my order. Four plants were dead, three plants (the most expensive in the order) were missing altogether. Repeated attempts to call Direct Gardening were unsuccessful because they leave their phone off the hook and all one hears is a busy signal. No response to email inquiries. I disputed the charge on my credit card, and it my bank wrote it off as a de minimus loss and issued me a refund. I wish my bank had reversed the charges and denied this company payment. I have never dealt with a more scammy company.

I tried canceling my order within a couple weeks of placing the order. I was unable to connect with anyone on the phone and then the website was down for a long time. Several emails over a period of time went unanswered. Then I received an email just a couple weeks ago that my order could not be cancelled because it was already in the shipping department. What? No telephone number to shipping. I've contacted my bank and they are investigating the company for fraud.

Received this Cascading Wisteria Tree bare root from Direct Gardening in May of 2016. This year (July 2020) was the first year it bloomed. Just wanted others to know how long they take. This year was also this first year we staked it into tree form.

They did not send all of the plants I ordered, and then continued to not believe me, requiring me to send back the label each time via snail mail, even though I photographed the label. This is truly disgusting. I will never ever ever use this site again.

Long delayed shipment ordered April 2020 that arrived end of July. Dead plants. I kept emailing to cancel my delivery as it was getting too hot for any plant to survive. No customer service. I paid for what survived and a pot I ordered. I contested payment with the credit card company because I didn't want to pay for dead plants and wrong items. I ordered a blue rose and it's white. I keep getting this letter from a Carol Tarbox threatening to take me to court as she wants me to pay a $80+ balance for their incompetency in sending me plants that were dying and had no chance of surviving the summer heat. This has been going on for a year now. I sent them all required shipping labels for the return. She refuses to give me a phone number to discuss this issue. From all the reviews I've read, BBB should close this company down. I am very frustrated as I have never dealt with a more dishonest and incompetent company like this who is still hounding me for payment for dead and wrong plants.