DirectGardening

Cancelled my order and they shipped it anyway! I was told entire order was cancelled and I would receive my refund by June 1st. I received a refund for one plant. I called and was told I could return the order when it arrived at my expense to send it back. All orders must be cancelled by email and even then its didn't happen. Very poor customer service. I spoke to a Barbara, Melody, and a supervisor named Judy. The Division Manager is Grace Avery. She is in charge of the office and shipping departments. Maybe we should all give her a call! How about we all give the Better Business Bureau a call for this business. There's an office in Peoria, *******741. I've read some of the reviews and see I'm not the only one having problems.

I ordered 3 bags of 20 each potatoes. Took 8 weeks to arrive. Opening them up was a risk to my health (experienced an asthma flare up) as they were rotten, moldy, dripping and smelling horrible once the bags were opened. The actual potatoes were cut up pieces of about 1" in diameter with no sprouting in sight. This was not stated at time of sale, so you think you are getting potatoes ready for planting... Nope.

60 tiny potatoes cost $40.

I contact Direct Gardening and their response is to mail it all back if you want a refund rather than a replacement (which after waiting for 8 weeks, we are WAAAYYY beyond planting date, so no, I do want a refund. I checked and yes, they wanted the rotten potatoes back, but they did not provide and address to mail it back. So I am mailing it back to the shipping label address and hoping to get my refund within the next month?. I am out $8.30 plus a lot more in medicine due to the mold exposure.
DO NOT ORDER FROM THEM!

Nobody ever will answer the phone you say you have customer service I think not. Can not get a update on my order has been over 5 weeks and nothing. Horrible service will never order from here again. I will cancel my order and buy from Wal-Mart

This company will take your $ and you will receive rotten products if they ever even actually get sent out. They do not have a working phone # you cannot get them on the phone, I have tried for months. Customer service through email is a runaround, over and over and over. They are criminal in my opinion at this point. I have already jumped through hoops trying to get my $100 refunded with still no luck. I even mailed them back the products along with the original labels etc etc that they ask for. They claim UPS must have lost the package, that they never received it, although UPS gives confirmation of delivery. They are the most corrupt company I have ever had to deal with and I reallllly wish instead of trusting a midwest gardening center, I would have researched and found all of these bad reviews and saved myself from being scammed. I hope this helps prevent others from being scammed as well...

This company is very slow about fulfilling the order. I had to cancel after 6 week. It became too late in our planting season to get the plants, bulbs and seeds in the ground. Very dissappointed in the service. I would rate them less than 1.

I order flower bulbs from then April 14th. Now its almost a month and still nothing. I can see if they were real plants these are bulbs should not take this long and now it will be to late to plant them if they do come that is. Contact them a week ago said they will be shipped soon but couldn't tell me when.

I bought Hosta from them that was supposed to be an assortment of 6 varieties. They said they could not guarantee which ones would be in the assortment but one variety isnt an assortment. In the meantime I had purchased some more plants which they "immediately charged me" for and the advertisement said shipped within two weeks. I checked with them and they said they would be shipped in Sept and I ordered the first of July. These plants needed to be in the ground in July so they said they would expedite them which never happened. I have paid my credit card but disputed the charge today. Just tired of their crap. Avoid them if you can and order from some one else.

Do NOT buy anything from them. They will send you some garbage. Your order will arrive dead. You can plant them as they suggest, anyway your plants will remain dead. You can ask replacement and will get one more package of garbage. All of your replacement plant will come dead. Customer service will not help you with anything. Avoid this company. You will never grow anything from their plants (trees, flowers, berries...). Lost money and time.

I ordered about 50 dollars worth of plants. Had them take 3 months to ship them to me, and i've spent over a month after that trying to dispute why it's acceptable to ship plants in a plastic bag so that they are smashed when they arrive. They have asked me for my credit card statement which is super scammy, and have told me various untrue things i have to do on my end for a refund, like shipping the shipping label back to them. Which they refused. I have tried everything, am disputing it with my credit card company, and am reporting them to better business bureau. Terrible customer service. I told them i will make one bad review a day until they refund me. They have refused after writing to them for over a month with documentation that the order was smashed upon arrival and have said that since it's over a month they are not giving me a refund. Well that's not right, been dealing with them for a month, since receiving it. Don't buy from them.

Horible, Hiorrible, Horrible. You are better off standing on your roof and throwing away dollar bills- At least you will be popular- Stay away from this site; They said wait 6 weeks and then return dead plants. Sure, go to the post office during a pandemic to pay high rates to send back dead plants. I've dealt with other sites like Burpee, Amazon and Home Depot and gotten really good stock

Ordered on April 26th and still do not have any of the order. Tried to call to see what the status is and keep getting line busy and disconnected. Guess that is because everyone else they have scammed are trying to call also. Guess I will wait till next year and order my 13 trees at a more reputable site.

I'm stilll waiting over 2 1/2 months for an order that I should have had in the Spring. They charged my credit card and now will not give me a refund because they say the order is in the shipping dept. now after 2 1/2 months. They need shut down! What a rip-off!

I ordered from this company end of March- they charged me account on 4/5. As of 4/27 I had not received anything (either the order or an email advising when plants would be shipped). I called customer service a few minutes ago and they could not tell me when the item would be shipped. HORRIBLE service and order fulfillment. I would have been satisfied if I was told when it would be shipped but they couldn't. No way to run a business; they should be ashamed of themselves

Why would you send Hydrangea trees in Sept? They were like dead twigs and i called them up... no problem just send the label back to us circled with what is the problem and we will resend... GOT NOTHING in the spring. I spent good money and that was only 1 of a two part order... Obviously they don't follow through... and Obviously unlike other companies that reply to bad reviews and those companies send a message of... I am sorry you had a problem... we will reach out to you and try to help... that is the kind of customer service they should have. It is very clear they don't care. They just open a new business and call it house of or another name sell the same thing and just keep going and making money with no consequence. Must be nice... sounds as bad as a Ponzi Scheme.

I am still awaiting delivery of the product so please view this review as of the service vs product quality. I have found this site's service level to be less than what I had expected. I say this in the context of their frequency of communication, speed of response to an inquiry, adequacy of information in responses received and speed of order processing and shipment. At the time I placed my order I placed orders with three other gardening sites. All three of the other sites provided more information and quicker responses than Direct Gardening. In addition, I have received the plants I ordered from the other sites days ago. I am still awaiting information from Direct Gardening on their shipping dates and carrier. I wait to see the condition of the plants whenever I do receive them. At the moment the above remains my opinion

I ordered some roses and after waiting a good 7 or 8 months after I got sent DEAD plants, I rceived a voucher instead of a refund. This place is horrible and if I had it my way they would get a negative 3 stars. Funny, I sent in money but I get a voucher back. Thats bad business. What if I dont want anything else from them? I guess they still get my money and I get screwed. Thanks For Nothing

Placed an order mid-March and still have not received most of order. Contacted cust. Service via email and asked for refund if order was not being shipped. Was told order would ship late May and they did not usually do refunds. This is May 29th and still have not seen shipment. Too late for some of the things I ordered to be planted. Do not order anything from this company!

They took my money quickly. When I called a month later they said they have no control over when things get mailed and have no explanation as to why it is taking so long and made it clear that they will not get back to me with an explanation.

Never thought I'd get scammed by a nursery.

I ordered from them on 4/24. It's 6/11. I have heard nothing from them. I have called repeatedly, they don't answer their phone. The order was for spring blooming plants -- their bloom period is over. Really disappointed.

In the fall of 2017, I ordered 4 live plants. They arrived looking dead. But I planted them hoping the roots would rejuvenate the plants in the spring. Didn't happen. No signs of life. So, I contacted them in the spring of 2018 to ask for replacements. I received the replacements in the fall of 2018. Dead again. I sent them an email saying that my plants were dead AGAIN and that I give up. Got an email back telling me how to plant plants as if it were MY fault. Money thrown away.

Got dead plants in plastic bag, one is completely dead, another is severely damaged. Plants were packed several days ago, they couldn't died so fast, so person who packed them put already dead plants!

My bareroot plants arrived unpackaged for a 5 day track across the US, when I opened the package they were just thrown in and broken and roots crumbling. I contacted them about it and even explained that one set of trees which were packaged right were fine by the others were not. I sent pictures of the label and the trees. The rhubarb plants were also mush. They told me to plant them anyway. Ok I might be an idiot from ordering from them but I know a tree whose roots are crumbling and that is breaking is NOT alive. Rather than provide the correct service they want the plant sent back with the original label. No. I will just review you. And low and behold this is a pretty born over and over with them. Go figure! Do NOT ever order from them.

I ordered four packages of bulbs for my dad for Father's Day. I ordered them May 12th which should be more than enough time to get them to me. On top of like 60 dollars for the bulbs, they charged my 9.99 shipping. I have not yet received my order and Father's Day is over, and they won't refund my shipping. What a joke!