Overview
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Took a while, but happy with the results was also worth the price. For cheaper than having to buy a new phone
Needed to unlock a phone for one of my grandparents, Direct unlocks contacted EE whom couldn't unlock the phone so then proceeded to contact the Huawei directly, I was estimated 10 days to receive a code but received within 2!, Fantastic service would recommend 100%
Just got my iPhone 15 unlocked, and everything works perfectly! The process was smooth, and now I can use my phone with any carrier. Highly recommend their service!
Got a locked at&t device. And by using this service got the same unlocked within minutes. Really appreciate the service provided.
Hi Mayank, thanks for the kind words! We're thrilled that your AT&T device was unlocked so swiftly. If you ever need assistance in the future, we're here to help. Have an awesome day!
I'm happy I was able to complete my unlocking from the comfort of my home. It took a few days and I was nervous thinking the worst. But they came through. Highly recommended. Thank you
I bought a phone in this ebay auction and the phone it was listed was awesome but when i'm try to use it it was locked so I got this company to unlock this baby and they did it.
Really fast and efficient service. Recommended for anyone who needs to unlock their phone. Affordable price. Thanks direct unlocks
Hi Leonardo, thank you so much for your amazing review! We're thrilled to hear you found our service fast, efficient, and affordable. Enjoy your newly unlocked iPhone 13 Pro Max, and thanks again for choosing Direct Unlocks!
Worked, amazing service would recommend to family and friends if they ever get a locked tablet or phone
Hi Kyle! Thank you so much for the kind words – we’re thrilled to hear our service worked perfectly for your iPad and that you'd recommend us to others. Have a great day and feel free to reach out if you need any further help!
Gay and full of $#*!ing bull$#*!. How the $#*! are you going to charge me $80 $#*!ing bucks for a god damn phone I $#*!ing own!
Hi Nathaniel,
I understand your frustration about the costs associated with unlocking your iPhone 13 Pro. Just to clarify, the $24.99 you paid was for the Eligibility Check, and the $54 was for the Standard Unlock. These costs are clearly outlined during the checkout process and are necessary to ensure your phone meets the requirements for unlocking.
Thank you for your patience and for using our service! If you have any concerns or need assistance, please let me know.
This company is a TOTAL SCAM - initially they say they will unlock your device for about £10, but once you pay the £10 they ask you for additional 20-30£! Then they tell you if you leave a good review they will give you £10 back, which never actually happens! ABSOLUTE SCAM - AVOID GIVING YOUR MONEY TO THESE SCAMMERS!
Hi Valentin, thanks for your feedback. I understand your frustration, and I’d like to clarify our process. Your order involved two clear steps: an Eligibility Check (£11.99) and a Standard Unlock (£26), as outlined on our checkout page. Every phone—like your Huawei Mate 20 Pro—requires these steps to ensure the unlock works correctly. I can see your unlock is now complete with code 3074293787898259. If you have any further concerns, please let me know, and I’ll be happy to help you out.
Unlocked my phone as expected. Initially gave me a longer timeframe but the next day phone was unlocked
Had an IPhone 15 still locked to T-Mobile they unlocked it within a day and half.?Super fast service and they delivered as they promised. Chose them based on the reviews and I was not disappointed.
Hi Chelsea,
Thank you so much for your wonderful feedback! We're thrilled to hear that your iPhone 15 Plus was unlocked swiftly and that our service met your expectations. If you have any friends or family who might also benefit from unlocking their devices, feel free to share your positive experience! If you have any further questions or need assistance, just let us know. We're here to help!
Best,
Charlotte
Considering it was an overseas network I had to remove, they were efficient and fast.
I was devastated to discover that the phone I bought my daughter for her birthday was locked to another network- A USA network! We tried everything and nothing worked. I found DIRECT UNLOCKS. I was sceptical at first because there are so many scams out there. But I risked it.
Hi Shauntelle Verity,
Thank you for sharing your experience! I’m so glad to hear that you found our service efficient and fast, especially after the frustration of discovering the lock on your daughter's phone. It’s completely understandable to be hesitant with so many scams out there, but we're here to ensure a smooth unlocking process for you.
Since your order status is "Unlock Complete," you should be all set with the unlocking codes we provided: NCK=9048081819350479 and MCK=8415136074628506. If you encounter any issues using them or have any questions, please don't hesitate to reach out. We’re here to help!
Best,
Charlotte
This couldn't have been an easier process to get the phone unlocked. It only took about half a day and I had an email saying it was complete. The instructions are clear and easy to follow and there are follow up trouble solutions in the event there is an issue which is also great. Thank you for the great service.
Hi Donald, thanks so much for your kind words! We’re really glad to hear that the process was simple and quick for you. Enjoy your unlocked iPhone 13, and if you ever need any further assistance, just let us know. Have a great day!
Unlock worked perfect, and happened faster than expected!
Very easy. The price is right. Return time quick! Awesome experience! Definitely highly recommended!
Hi Trisa, thank you so much for the awesome review! It’s great to hear that everything went smoothly for you and that you enjoyed the process. We’re always here if you need anything else. Enjoy your phone and thanks for recommending us!
Realmente me siento complacido con el trabajo realizado, aunque tuve mis dudas ya que no fue fácil, pero el hecho de mantenerme al tanto fue lo más que me impresionó, ya que ahí sentí la confianza de que estaba todo en manos de personas honestas y profesionales. Realmente agradecido ya tengo mi celular desbloqueado y conectado a mi red. Lo recomiendo 100%.
Great experience
Am glad I can now use my phone with any carrier without restrictions.
Direct unlock is reliable and does a great job and their services are trust worthy.
Took a couple days but it worked out and i am able to use my phone again.
Waited a few days and was worried but Direct Unlocks came through.
Excellent service and quick response. My phone took a bit longer than most, but I am satisfied.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jay, I'm thrilled to hear your iPhone 15 is unlocked and working perfectly! Thanks so much for the kind words and recommendation. Enjoy the freedom of carrier options and don't hesitate to reach out if you need anything else!