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Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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I'm super skeptical about remote unlocks, but these guys actually looked credible and my research gave me just enough confidence to go for it. Boy was I happy I did. Ease of use, constant updates, on point promise times, I mean, take your pick because all are true. An all-round excellent experience and service. Me and my iPhone 15 Pro Max thank you. Cheers!
Oh man, what can I say. The process took a bit longer than i anticipated but they got the job done and i am extremely satisfied with the whole process and i highly recommend the service to anyone who is in need of an unlock. Thank you!
Great service very quick and easy to use and would highly recommend to anyone who needs to unlock the phone
Great experience they are easy and helpful I would recommend them to anyone
Muy buen servicio y muy seguro 10/10 recomendado al 100 % muy satisfecho
This service does work, but has a 30% success ratio. But this has worked for me a few times, and also has not
I would give the service a 5 star but I had to end up paying an extra 186 dollars for them to unlock the SIM card, plus it did take a while about a week and a half total to unlock, the service does work like it says but it is not quick.
Hi Kyle, thanks for the fantastic 5 stars and for sharing your experience. I understand it can be frustrating to pay for multiple components—the Eligibility Check, Standard Unlock, and Premium Service all have their specific costs, which are outlined on the checkout page before purchase. Sometimes network unlock times can take longer than expected, but I'm really glad everything worked as it should in the end. Thanks for your patience and your trust in our service!
It was as easy as putting in the device information and writhing 24 hours I got confirmation and my device worked no problem.
Hi Gloria, thanks for the awesome review! I’m so glad to hear that everything went smoothly and your iPad was unlocked without any hassle. Enjoy your device, and if you ever need anything else, we’re here to help!
Hola Nestor, ¡muchas gracias por tus amables palabras! Nos alegra saber que disfrutaste del proceso de pago rápido y seguro. ¡Que tengas un buen día!
I was unable to get a SIM unlock number from my previous provider. But after Directunlocks got involved, the previous provider gave me a PIN that actually worked.
Hi Emanual, I'm really glad to hear that everything worked out and you received a working PIN from your previous provider after we got involved. Thanks for sharing your positive experience—we're here whenever you need us in the future!
After the 3 days of waiting it was 99% and it said "imminent" I thought that it was a scam but after a whole week, finally is unlocked it takes time but it works
Hi Anderson, thank you for sharing your feedback. I’m really glad to hear your iPhone 14 Pro Max is now unlocked and that it’s working as expected! I understand the process took a bit longer than anticipated, and I appreciate your patience during the wait. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Happy using your unlocked phone!
Una excelente opción fácil y rápida de desbloquear tu teléfono no dudes en hacerlo en este sitio muy confiable mil gracias 😊
Hola Carlos, ¡gracias por tu fantástica reseña! Nos alegra que nuestro servicio te haya resultado rápido y sencillo. Disfruta de tu iPhone 11 desbloqueado y no dudes en contactarnos si necesitas algo. ¡Que tengas un buen día!
This company is a TOTAL SCAM - initially they say they will unlock your device for about £10, but once you pay the £10 they ask you for additional 20-30£! Then they tell you if you leave a good review they will give you £10 back, which never actually happens! ABSOLUTE SCAM - AVOID GIVING YOUR MONEY TO THESE SCAMMERS!
Hi Valentin, thanks for your feedback. I understand your frustration, and I’d like to clarify our process. Your order involved two clear steps: an Eligibility Check (£11.99) and a Standard Unlock (£26), as outlined on our checkout page. Every phone—like your Huawei Mate 20 Pro—requires these steps to ensure the unlock works correctly. I can see your unlock is now complete with code 3074293787898259. If you have any further concerns, please let me know, and I’ll be happy to help you out.
Unlocked my phone as expected. Initially gave me a longer timeframe but the next day phone was unlocked
Unlock process was simple and quick! Stepped through the entire process to ensure the unlock went successfully.
Hi Michael, thank you so much for your kind words! I’m really pleased the unlock process was smooth and easy for you. Enjoy your Motorola Moto G Play 2023, and if you ever need any further help, just give us a shout. Cheers!
I waited 3 days and it still didn't work. I was pretty bummed out that I sat and waited this time thinking it was gonna be ok and it wasnt
Hi Eric, I'm sorry to hear about your experience and that our support didn't meet your expectations. Our records show your unlock status as "Unlock Complete" based on your two payments: $28.99 for the Eligibility Check and $37.00 for the Standard Unlock. Please note that with the Galaxy A14 5G, if your device doesn't prompt for an unlock code, it may require a Remote USB Unlock at an additional fee. This information is outlined in our instructions and on the checkout page. If you need further help or have questions about the next steps, please let us know and we’ll be happy to assist.
This my second time using direct unlocks. They will always be my go to company!
Hi Lelia, thank you so much for your kind words! It means a lot to us that you trust Direct Unlocks enough to come back for your unlock needs. We're thrilled to hear that your experience with unlocking your iPhone 15 Plus was a great one. We look forward to serving you again in the future!
TAT stated it would take 7 days for the phone to be unlocked but much to my surprise it was less than 24 hours! I will absolutely recommend this company for anyone who needs a phone unlocked.
Hi Haley, I'm so happy to hear that your iPhone XS was unlocked in under 24 hours—it’s fantastic that our service exceeded your expectations! Thank you for your kind words and recommendation. We really appreciate it!
Sure! Here's a balanced review you can use:
Rating: (2/5)
I paid for this service to unlock my phone, and while it did eventually work, the process took way too long. The wait was frustrating, and there wasn't much communication or transparency about the delay. If you're in a hurry, I wouldn't recommend it, but if you don't mind waiting, it does seem to get the job done—just not efficiently.
Hi Natalie, thanks for your honest review. I'm really sorry to hear the process took longer than you anticipated. We work hard to meet network guidelines, but I understand the wait can be frustrating. It’s great that your iPhone 16 Pro is now unlocked, and your feedback is really helpful as we look into improving communication and speeding up our process. Let me know if there's anything else I can assist you with!
Initially i was very scared using this website but after using this website my phone is unlocked. This app is totally trustworthy.
Hi Ravinder Kaur, thank you so much for sharing your experience! I'm really happy to hear that your iPhone 13 Pro Max is unlocked and that you've come to trust our service. It's always our goal to make the process smooth and worry-free. If you ever have any questions or need further assistance, please feel free to reach out. Thanks again for choosing us!
Tomo menos tiempo del indicado, el iphone 15 plus quedo totalmente desbloqueado y funciona a la perfección.
Estoy muy contento
Hola Edgar, ¡muchas gracias por tu excelente reseña! Me alegra saber que tu iPhone 15 Plus se desbloqueó más rápido de lo esperado y funciona a la perfección. Tu satisfacción es nuestra prioridad y nos alegra que todo haya ido bien. Si necesitas más ayuda, ¡estamos aquí para ayudarte!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rj Gross, thanks for your feedback. It sounds like you’ve experienced some ups and downs with unlocking, but I'm happy to see your iPhone 16 Pro is now unlocked. Our process can yield varied results sometimes, so we're glad it worked out for you in this case. If you run into any issues or have questions, feel free to reach out—we're here to help!