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Direct Unlocks has a rating of 3.8 stars from 3,312 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
22,048 reviews
Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!
Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.
These $#*!es didn't provide exceptional customer service and I got my own code and 3 days later they come with codes that didn't $#*!ing work at all and I want my money back mother$#*!ers
These $#*!es are not good and I want my money back $#*!ing ripoff
Regret I did
Regret I did
It took twice as long as estimated and I didn't have much hope to begin with, but they got it done in a reasonable time and I couldn't be more satisfied. Their word is solid *****
Hi Curtis Neal,
Thank you so much for sharing your experience! I'm glad to hear that despite the initial concerns, everything turned out great and you're satisfied with our service. We strive to ensure that all our customers end up with a positive outcome, even if it takes a bit longer sometimes. Your feedback is valuable and much appreciated.
If you need any further assistance or have any questions, please don’t hesitate to let us know.
Best regards,
Charlotte
The service is very precise, quick, and straightforward, making it easy to unlock and access.
Hello Dai Ton,
Thank you for using Direct Unlocks! I'm glad to inform you that your order status is "Unlock Complete." 🎉
To proceed with unlocking your Samsung Galaxy S24 Ultra, here are your unlock codes:
- NCK: 9072418197582496
- MCK: 5353149637151727
- RGK: 00000000
- ERGK: 00000000
Please follow the instructions provided in the email for entering these codes into your device.
If you encounter any issues or have further questions, don't hesitate to reach out. We're here to help ensure you have a smooth unlocking experience!
Best regards,
Charlotte
Tout d'abord, merci beaucoup à votre équipe😀! J'ai été étonné de la rapidité du déverrouillage de mon IPhone 13! De plus, je suis super loin dans le monde en Haïti.
Donc, imaginez-vous moi en Haïti, qui demande votre service et je le reçois pratiquement instantanément, Woww mais vraiment un gros Woww! J'ai adoré votre service merci encore beaucoup à vous! Je conseille ce déverrouillage à tous😀😀
Parce que ça me semblait un bon choix sérieux et sécurisé et ainsi que les bons commentaires!
Pour déverrouiller un IPhone 13 dans le pays le plus pauvre de la planète🫠
Bonjour Yvens Henriska! 🎉 Merci pour votre superbe avis! Nous sommes ravis d'apprendre que vous avez été surpris par la rapidité du déblocage de votre iPhone 13, surtout depuis Haïti! C'est formidable de savoir que notre service a répondu à vos attentes. Votre soutien et vos recommandations comptent beaucoup pour nous. Si vous avez besoin d'autre chose à l'avenir ou si vous avez des questions, n'hésitez pas à nous contacter. Profitez de votre téléphone débloqué! 😊📱 Cordialement, Charlotte
Mi compañía telefónica no quería desbloquear mi teléfono ya que me cambiaría de compañía. Opté por ustedes y realmente fue excelente. Siento que se tardó más de lo que esperaba pero en general funcionó
Lo elegí porque fue la opción más accesible que encontré.
Necesitaba el teléfono ya que lo regalaría y cambiaría de compañía.
Hola Jenny, ¡muchas gracias por tus comentarios! Me alegra saber que nuestro servicio funcionó para ti, incluso si tardó un poco más de lo esperado. Agradecemos tu elección al elegirnos para tus necesidades de desbloqueo, especialmente por la asequibilidad. Si tienes otras preguntas o necesitas ayuda con tu nuevo proveedor, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Un cordial saludo, Charlotte
Very satisfied 10/10
Easy steps and fast response
The best!
Because of the reviews
Very confident because of reviews
Hi Taulant Krashi,
Thank you so much for your fantastic review! 🌟 We're thrilled to hear that you had a very satisfying experience and found our process easy and fast.
If you ever have any questions or need assistance in the future, don't hesitate to reach out. Enjoy your unlocked Samsung Galaxy A70!
Best regards,
Charlotte
I'm not going to Lie, I was skeptical at first. Especially after talking to the phone repair he told me that it wasn't going to work. Lo and behold it did! They said it would take up 3 days, but it was really one and the phone is working great!
I couldn’t find a solution to get my phone unlocked. As long as everything is legit with the phone. It will work!
Hi Ponderosa Landscaping,
Thank you so much for sharing your positive experience! We're thrilled to hear that your skepticism was proven wrong and that your iPhone 13 Mini was successfully unlocked in just one day instead of the estimated three. It's always great to see our customers satisfied and their phones working perfectly.
If you have any more questions or need further assistance in the future, feel free to reach out. Enjoy your unlocked phone!
Best regards,
Charlotte
The was very reasonable and the time was fast
I would recommend this to a fried
Cricket wouldn't unlock my phone
Heard good reviews
Hi Michael Scaife,
Thank you for your positive review! I'm glad to hear you're satisfied with the service and that the process was quick and reasonable. If you have any friends who need their phones unlocked, we'd be more than happy to assist them as well.
If you have any further questions or need additional support, please don't hesitate to reach out.
Best regards,
Charlotte
It took a little be longer, but the job is done
And thank you for all
Very good service
To unlock my phone
For a good service
Hi Arous Houria,
Thank you for your positive feedback and for choosing our service to unlock your Samsung A42 5G. I'm delighted to hear that you're satisfied with the results and the quality of our service.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your unlocked phone!
Best regards,
Charlotte
At first I was skeptical but in the end, all my needs were met. Thank you.
Hi Crystal Bray,
Thank you so much for sharing your experience with us! I'm delighted to hear that we could meet all your needs in the end. If you have any further questions or need assistance with anything else regarding your Samsung Galaxy Z Fold 3 5G, please don't hesitate to reach out. Enjoy your unlocked phone!
Best regards,
Charlotte
Galaxy Z Flip 5 has been unlocked smoothly. You can trust service. Service took time but it was not out of time frame which was informed.
Personal research and Reviews from previous users
Well explained service in web site
Hi Jin Soo Park,
Thank you for sharing your positive feedback! We're thrilled to hear that your Galaxy Z Flip5 was unlocked smoothly and that the service met your expectations. We always aim to provide clear information and reliable service, and it's wonderful to know that you found our site and previous reviews helpful in making your decision.
If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy the freedom of your unlocked phone!
Best regards,
Charlotte
Muchas gracias por su excelente ayuda.
Confieso que tuve mis dudas y llegué a pensar que desbloquear mi IPhone 13 que fue un regalo de mi hija por el día del padre y lo trajo de Estados Unidos iba a ser imposible de lograr, pero me equivoqué.
Gracias por su excelente trabajo, no había escrito esperando para observar cómo operaba el equipo, pero a la fecha a funcionado correctamente con la SiM que se le instaló.
Valió pagar el dinero que usted cobran por el buen trabajo que ustedes realizan.
Gracias y que tengan un excelente resto de día.
Lo encontré buscando en la red.
Me dio confianza al ver las opiniones en su página.
Hola Blanca Hernández, ¡Muchas gracias por tus amables palabras! Estamos encantados de saber que su iPhone 13 funciona perfectamente con su nueva SIM. Siempre es reconfortante saber que hemos podido ayudarlo a desbloquear un regalo especial de su hija. Su satisfacción significa mucho para nosotros y le agradecemos que haya aprovechado la oportunidad de nuestro servicio. Si alguna vez necesita algo más o tiene más preguntas, no dude en comunicarse. ¡Tenga un día fantástico!
Takes a few days to unlock the phone but with out a doubt worth the money because they definitely did as described and unlocked the phone
Was on the search engine
To unlock my phone
Hi Cory,
Thank you so much for your review! We're delighted to hear that you're satisfied with our service and that your Galaxy S22 Ultra 5G has been successfully unlocked. It's great to know that you found the process worth the money and that our service met your expectations.
If you have any more questions or need further assistance in the future, feel free to reach out. We're here to help!
Best regards,
Charlotte
I was guided and warned that it may take longer than usual for the unlock. Communication was good and to the point. I was not worried and was patiently guided. The phone was unlocked and I am very happy. Thanks!
I choose Direct Unlocks because of the positive reviews.
Hi Svitlana Yeskova,
Thank you so much for your positive feedback! We're thrilled to hear that you had a smooth and satisfactory experience with us. It's great to know our communication and guidance met your expectations, and we're delighted that your iPhone 13 was successfully unlocked.
If you ever need our services again or have any questions in the future, feel free to reach out! Enjoy your newly unlocked phone!
Best regards,
Charlotte from Direct Unlocks 🌟
I was really skeptical of using the company for the first time. But after I read some reviews I decided that was my only option. Direct unlocks did a wonderful job unlocking my phone I had a iPhone 13 pro Max that I owed money on. Direct unlocks worked out a bill to be paid for me with T-Mobile and unlock my iPhone 13 pro Max quickly and efficiently. I would definitely use this company moreover in the future and I will also tell friends and family about direct unlocks you did a wonderful job thank you for unlocking my iPhone pro...
I contacted customer service just to check on my service order on my phone and I contacted me back quickly with all the news and updates on my order.
I was recommended by a friend
It was exactly what I needed to get my iPhone 13 pro Max unlocked
Dear Joshua Hanley,
Thank you so much for your positive feedback! We're delighted to hear that you had a great experience with Direct Unlocks and that our service met your expectations. It's wonderful that we could assist you in unlocking your iPhone 13 Pro Max quickly and efficiently.
We really appreciate your recommendation to friends and family. Your satisfaction and trust mean a lot to us, and your recommendations help us to continue providing excellent service to others.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Best regards,
Charlotte
Unlock iPhone service works, as advertised. And great service
To see if it works as advertised
Hi Luis,
I'm thrilled to hear that the unlock service worked as advertised and that you were satisfied with the quality of our service! If you have any more questions or need further assistance, feel free to reach out. We appreciate your business and are glad we could help you unlock your iPhone 7 successfully.
Best regards,
Charlotte
They did indeed unlock my P20 Pro but it was a little bit of a battle to get them to give me the unlock code without trying to charge me for their premium service. After 3 weeks on with back and forth support messages I did finally receive my unlock code but only once I'd threatened to do a charge back.
Anna seemed nice enough but her constant "babble talk" about customer service etc makes me wonder whether they were an A.I. bot!
Came up in a Google search
Seemed like a good pricing initially, but the extra costs (and it will cost you extra) were not clearly stated.
Hi James,
Thank you for taking the time to share your feedback about unlocking your Huawei P20 Pro from EE UK. I'm glad to hear that your device has been successfully unlocked, but I'm sorry to hear that the journey getting there was not as smooth as it should have been.
I understand your concerns regarding the extra costs and the communication process. Our goal is always to be transparent about the unlocking process which does require an Eligibility Check followed by an Unlocking Payment as outlined on our website. It's great to hear that Anna was able to assist you, and I want to assure you that we are dedicated to providing genuine, human customer service.
If there's anything more we can do to assist or if you have further questions about using your unlocked phone, please do not hesitate to reach out.
Warm regards,
Charlotte
If I went to the store I could get it unlocked right there for almost free if not free. Two transaction to unlock a phone and took 3 days to get it done. Terrible experience feels like a scam. Even the transactions didn't go through first time and got charged more than once.just got fixed after 3 days later. Overall go to the store and pay for a quick service and it's much cheaper. 20$ store vs 100$ online
I have screen shots of your average time stating 1 to 12 hours then after the transaction took 49 hours.
Unlucky I shouldn’t.
I was scammed
Hello Younes,
Thank you for taking the time to share your feedback. We appreciate your honesty and apologize for any inconvenience experienced during the unlocking process of your Samsung Galaxy S20 Ultra 5G.
I understand that you encountered delays and were charged more than once, which is far from the seamless service we strive to provide. It's good to hear that the payment issue was resolved, but I'm sorry it left you feeling disappointed with our service.
For the unlocking procedure, especially online, it involves both an Eligibility Check and an Unlocking Payment, which can sometimes be misconstrued. Our process is designed to ensure the compatibility and eligibility of your device for unlocking, and while it's not as instant as an in-store service might be, it’s meant to provide a comprehensive solution.
Regarding the difference in our quoted average processing time and the actual time your order took, service times are based on averages and can vary due to numerous factors outside of our control. Your experience highlighted a delay, and we are genuinely sorry for any frustration this may have caused.
We value your business and are continuously working on improving our service speed and customer experience. If your phone is now unlocked and functioning correctly, that's great news! However, if there are any further issues or assistance needed in using your unlocking codes, please let us know, and we stand ready to assist you in any way we can.
If there is anything else that we can do to make this right for you, we'd appreciate the opportunity to try. We're here to help.
Warm regards,
Charlotte
There was a delay to get the code but once I got the code it went smooth
It was satisfactory
I was refered
Hi Wilson,
Thank you for your feedback! I'm glad to hear that the unlocking process was smooth once you received the code and that you found it satisfactory. We appreciate your patience regarding the delay, and I'm happy it worked out for you in the end.
Should you need any further assistance or have any questions about using your unlocked Samsung Galaxy S24 Ultra, feel free to reach out.
Thank you for choosing Direct Unlocks!
Best regards,
Charlotte
Es real, (debo admitir que creí que no funcionaria) pero si en al rededor de 24 horas más o menos libero el chip, muy funcional lo recomiendo ampliamente.
En mi desesperación solo busque en internet y me apareció en primera opción.
Por qué vi en los comentarios que realmente funcionaba.
Hola María Isabel, ¡muchas gracias por tu reseña! Nos alegra saber que el proceso de desbloqueo está funcionando para tu Motorola Edge 20 Lite y que nos encontraste a través de tu búsqueda. Si el teléfono no solicita un código de desbloqueo, ten en cuenta que es posible que se necesite un desbloqueo USB remoto. Recuerda que tu código de desbloqueo es "38692356" en caso de que te lo pida. Si tienes algún problema, no dudes en comunicarte conmigo. ¡Estoy aquí para ayudarte! Realmente apreciamos tu recomendación y esperamos que disfrutes de tu teléfono recién desbloqueado. Saludos, Charlotte
Was hesitant at first, but I got my unlock code in a few days. Thank you very much
I bought a used Galaxy S24 from eBay. Seller said it was unlocked but it wasn't! And I needed a unlock code.
I chose Direct Unlocks because I read the other good reviews
Hi Jamie,
Thank you for sharing your experience! I'm glad to hear that you received your unlock codes and it helped you resolve the issue with your Galaxy S24 Plus. We strive to make the process as smooth as possible, and it’s fantastic to know that it worked out for you.
If you have any further questions or need assistance with anything else, don't hesitate to reach out.
Enjoy your unlocked phone!
Best regards,
Charlotte
Hi Jamie,
Thank you for sharing your experience! I'm glad to hear that you received your unlock codes and it helped you resolve the issue with your Galaxy S24 Plus. We strive to make the process as smooth as possible, and it’s fantastic to know that it worked out for you.
If you have any further questions or need assistance with anything else, don't hesitate to reach out.
Enjoy your unlocked phone!
Best regards,
Charlotte
Hi Jamie,
Thank you for sharing your experience! I'm glad to hear that you received your unlock codes and it helped you resolve the issue with your Galaxy S24 Plus. We strive to make the process as smooth as possible, and it’s fantastic to know that it worked out for you.
If you have any further questions or need assistance with anything else, don't hesitate to reach out.
Enjoy your unlocked phone!
Best regards,
Charlotte
They were quick and successful also I had a question to discuss with them and I never had someone respond as quick as they did
Very quick response
It can up on my Google search
Hi Beth,
Thank you so much for your positive feedback! We're delighted to hear that you had a smooth and quick experience with our service and that our team was responsive to your queries.
We're glad to have assisted you in unlocking your iPhone SE from StraightTalk USA. Your unlock is now complete, so you can enjoy your phone without any network restrictions.
If you need any further help or have more questions, feel free to reach out. We're always here to assist!
Best regards,
Charlotte
Gracias a su ayuda mi teléfono quedó 100% desbloqueado se tardo más de lo pensado pero valió la pena el teléfono funciona perfectamente muchas gracias los recomiendo full.
Por las buenas reseñas que tiene
No me lo querían desbloquear en ningún lado y quise intentar con ustedes y fue un éxito.
Hola Sonia, ¡muchas gracias por tus amables palabras! Nos alegra saber que tu Galaxy Z Flip5 ya está completamente desbloqueado y funciona perfectamente. Agradecemos tu paciencia durante el proceso y es maravilloso saber que nuestro servicio cumplió con tus expectativas. Si alguna vez necesitas ayuda en el futuro o tienes amigos que buscan un servicio de desbloqueo confiable, no dudes en recomendarnos. ¡Tu apoyo significa mucho! Saludos, Charlotte
Took longer than expected, but they managed to get the phone unlocked.
Hi Brandii S,
Thank you for your feedback! I'm glad to hear that your iPhone XR has been successfully unlocked from AT&T USA, albeit with a bit of a delay.
If you have any future needs or encounter any issues with any of your devices, please don't hesitate to reach out to us. We're here to help!
Best regards,
Charlotte
No les voy a mentir al principio tuve muchas dudas me arriesgué y todo salió según lo acordado los recomiendo ampliamente todo lo que prometieron se cumplió antes del tiempo estipulado tiene. Todo mi agradecimiento
Por lo amigable de la página
Por lo radio de usar
Hola Jimi Cianci. ¡Muchas gracias por tus comentarios positivos! Me alegra saber que su experiencia con nosotros superó sus expectativas y que todo se completó antes de lo previsto. Nos esforzamos por brindar el servicio más confiable y fácil de usar, por lo que sus amables palabras significan mucho para nosotros. Si tiene más preguntas o necesita ayuda en el futuro, ¡no dude en comunicarse! Mejor, charlotte
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Hi Latoya Harvey,
Thank you for your feedback, and I'm sorry to hear about the issues you've encountered. According to our records, your order status is "Unlock Complete," and the provided codes are "NCK: 0842604814753191" and "MCK: 3637596936160931." If your Samsung S23+ is not prompting for an unlock code when you insert a non-AT&T SIM card, you may need a Remote USB Unlock, which requires an additional service.
We strive to ensure transparency, and all costs are outlined on the checkout page prior to your purchase. If the provided codes don’t work, please get in touch with our support team for assistance in using Remote USB Unlock.
While we're unable to provide a refund if no unlocking code prompt appears, our team is here to help complete your unlock. Please follow the steps provided in your order email, or if needed, contact our support team for further guidance.
We appreciate your understanding and hope to resolve this for a smoother experience.
Best,
Charlotte