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Direct Unlocks Reviews Summary
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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I had a company phone that was locked from their carrier and I could not get them to unlock it I went through the direct unlock process and got it unlocked easy
Alors je possède un Iphone 12 mini acheté au etat-unis en mars 2024, je l'utilisé sans forfait, juste en support de mon imac et ipad, en juin 2024 j'ai souscris un forfait chez SFR pour avoir un numéro que j'utiliserai pour toute mes application de sécurité uniquement et non pas pour mes affaire courante, en plus sur un iphone et l'ecosysteme d'apple l'aspect sécuritaire été parfait, mais lorsque j'ai reçu ma carte sim, il était indiqué CARTE SIM NON VALIDE, j'avais beau l'enlever, la remettre, effectuer les derniere mise à jour, mettre une autre carte sim de membres de ma familles, rien à faire c'était bloqué, je compris donc que mon telephone été sim lock après quelque recherche sur internet, j'ai donc tapé sur google "unlock carte sim iphone" et je suis tombé sur le site "DirectUnlocks" j'ai vérifié le nombre d'avis, la moyenne des avis, lu quelque avis positif et négatif, puis est pris la décision d'acheter la prestation de ce site sans vraiment être sûr de ça fiabilité, une fois le paiement validé, les instructions données rassures car elles sont cohérentes, on sent qu'il se passe réellement quelque chose, donc le site nous explique ce qu'il fait étape par étape et un conteur s'affiche pour moi 3 jours, mais en réalité ça à pris 5 jours ou je commencé de plus en plus à douter les dernier jours, mais ce matin, je reçois comme indiqué un mail de direct unlocks qui m'indique que mon telephone et unlock sim et effectivement, je peux maintenant utiliser mon forfait SFR et j'imagine tout autres opérateurs vu que la prestation été de unlock sim le telephone. Je vous recommande ce site, il est fiable vraiment fiable.
Bonjour Rayane Lahlaoui, Merci de partager votre expérience avec nous! Nous sommes ravis d'apprendre que votre iPhone 12 Mini est désormais débloqué avec succès et fonctionne avec votre forfait SFR. Vos commentaires détaillés sont inestimables et renforcent les efforts que nous déployons pour rendre le processus transparent et efficace pour nos clients. Si vous avez besoin d'aide supplémentaire ou si vous avez des questions à l'avenir, n'hésitez pas à nous contacter. Profitez de votre téléphone déverrouillé! Bien à vous, Charlotte
I recently used Direct Unlocks to unlock my smartphone, and overall, it was a positive experience. The process was straightforward and user-friendly, making it accessible even for those who are not very tech-savvy.
**Pros:**
1. **Ease of Use:** The website is well-designed and easy to navigate. The instructions provided for unlocking the phone were clear and concise.
2. **Customer Service:** The customer support team was responsive and helpful. They addressed my queries promptly and provided useful guidance throughout the process.
3. **Efficiency:** The unlocking process was relatively quick. I received the unlock code within the promised timeframe under 1 hour, and it worked without any issues.
4. **Security:** The service felt secure. I appreciated that Direct Unlocks emphasized the importance of data privacy and security throughout the transaction.
**Cons:**
1. **Cost:** While the service is effective, it is a bit on the pricier side compared to some other options available in the market. However, considering the quality of service, it seems justified.
2. **Occasional Delays:** Although my experience was smooth, I noticed some reviews mentioning occasional delays in receiving the unlock codes. This didn't affect me personally but might be something to consider.
3. **Limited Additional Features:** The service focuses solely on unlocking, which it does well. However, additional features or bundled services could enhance the overall value.
In conclusion, Direct Unlocks offers a reliable and efficient phone unlocking service. Despite being slightly expensive, the ease of use and excellent customer support make it a worthy choice. If you need to unlock your phone quickly and securely, Direct Unlocks is a solid option.
Hi Richard York,
Thank you so much for your detailed and thoughtful review! I'm glad to hear that you found our service straightforward, secure, and efficient. We strive to make the unlocking process as smooth as possible for all our customers.
Regarding the cost, we appreciate your feedback. We aim to balance providing top-notch service and support with competitive pricing. I'm pleased that the quality of our service met your expectations.
In terms of delays and added features, your feedback is invaluable. While we focus on delivering fast unlocks, occasional technical issues can arise. We're continually working to minimize these and will certainly consider your suggestion for additional bundled services to enhance value.
If you have any further questions or need additional assistance, feel free to reach out. We're here to help!
Best regards,
Charlotte
Me encantó, tardo un poco, pero fue completamente seguro y todo bien
Hola Félix, ¡gracias por tus comentarios positivos! Estamos encantados de saber que todo salió bien con el proceso de desbloqueo de su iPhone 15 Pro Max. Es fantástico saber que las revisiones y nuestro énfasis en la seguridad cumplieron con sus expectativas. Si tiene más preguntas o necesita ayuda en el futuro, no dude en comunicarse. ¡Disfruta de tu teléfono desbloqueado! Mejor, charlotte
Hi Pablo Rodriguez,
Thank you for taking the time to share your positive experience with us! We're thrilled to know that our service met your expectations and provided a fast and efficient solution to unlock your iPhone 8 Plus from AT&T.
We always strive to deliver clear instructions and a smooth process, so it's great to hear that you found everything easy to follow.
If you have any further questions or need additional assistance, feel free to reach out. We appreciate your business and hope to help you again in the future!
Best regards,
Charlotte
If you dont read all the t's and c's please be aware that will be almost dfininately subject to an extra charge for the codes in addition to up to 10 days to wait for the codes not the 'instant' that is advertised
Hello Angus,
Thank you for sharing your experience. Based on your order status "Unlock Complete," it appears that your Samsung Galaxy J4+ from EE UK has been successfully unlocked with the code "4141847263704815". You should enter this code when asked after inserting a non-EE SIM card.
If your phone is not prompting for an unlocking code, you will need to proceed with a Remote USB unlock for an additional fee. This step is necessary in certain circumstances, as outlined on our website.
As mentioned in our terms, all costs are outlined on the checkout page prior to purchase. You have made two payments: £11.99 for the Eligibility Check and £26 for the Standard Unlock.
I encourage you to continue the unlocking process by using the provided code or considering the Remote USB Unlock if the prompt does not appear.
If you have further questions or need assistance with the next steps, feel free to reach out.
Best regards,
Charlotte
La experiencia fue excelente, es efectivo y te van informando del estatus del proceso. Muy bueno
Hola Juan Salas, ¡me alegra saber que tuviste una excelente experiencia con nuestro servicio! Siempre nos esforzamos por mantener a nuestros clientes bien informados y garantizar que el proceso sea efectivo. Apreciamos mucho sus comentarios positivos. Si necesita más ayuda o tiene preguntas adicionales en el futuro, no dude en comunicarse con nosotros. ¡Disfruta de tu iPhone 15 Pro desbloqueado! Saludos cordiales, Carlota
It's been a little while but the phone was unlocked and is functional for other carriers. I am happy with the service.
Hi Kevin,
Thank you so much for your positive feedback! I'm thrilled to hear that your Galaxy S21 FE 5G is now working with other carriers and that you're happy with our service. We always strive to provide the best experience possible, and it's great to know that our service met your expectations.
Should you need any further assistance or have any more questions, feel free to reach out. Enjoy your unlocked phone!
Best regards,
Charlotte
My phone is still stucked, locked, cant reboot, will send it back to store where i bought it and maybe it can be fixed some how
Hi Marii Meister,
I'm sorry to hear that you're still experiencing issues with your Samsung Galaxy S22 5G. I see that your unlock process is complete and you've received the unlock codes: NCK=69247158, MCK=18180364, RGCK=00000000, EXTRA=59250302.
To assist you further, here are a few steps you can try to enter the unlock codes:
1. **Insert a Non-Compatible SIM Card:** Insert a SIM card from a different carrier into your phone.
2. **Enter the NCK Code:** When prompted for a network unlock code, enter the NCK code (69247158).
3. **Unlocking Failure:** If the phone asks for another code, you might consider entering the MCK or other codes provided as per the instructions from Direct Unlocks.
If these steps fail and the phone remains locked or unresponsive, it may be best to take it back to the store where you purchased it, as you suggested. Technical issues like these can sometimes require professional assistance to resolve.
Thank you for your patience and understanding.
Best regards,
Charlotte
Excelente servicio no tardo más de 72 horas y ha resultado muy eficiente, me encanto que tienes la posibilidad de bloquear permanentemente el equipo si te lo roban, ese es un gran detalle
Hola Giovanny M, ¡Muchas gracias por tus maravillosos comentarios! Me alegra saber que tuvo una excelente experiencia con nuestro servicio y que lo encontró rápido y eficiente. Es fantástico que nuestras funciones de seguridad adicionales, como la opción de bloquear permanentemente el equipo en caso de robo, le brinden mayor tranquilidad. Si tiene alguna otra pregunta o necesita más ayuda, no dude en comunicarse. ¡Siempre estamos aquí para ayudar! Saludos cordiales, Carlota
I had a great experience with direct unlock. I can't lie and say I wasn't skeptical at first, but they did keep in contact and provide all of the steps to do it. I honestly have never had such a great experience like this, I'm happy and have told all of my friend's and family to use them.
Hi Christina,
Thank you so much for your kind words! 😊 We're thrilled to hear that you had such a positive experience with DirectUnlocks and that everything went smoothly for your iPhone 14 Pro unlock. Your recommendation to friends and family means a lot to us.
If you ever have any other questions or need further assistance in the future, don't hesitate to reach out. Enjoy using your unlocked iPhone!
Best regards,
Charlotte
All indications said "its unlocked"
But the unit still says "Spectrum" and won't recognize my sim.
Hi Fred,
I'm sorry to hear you're still having issues with your iPhone 8 after the unlock process. Since your order status is "Unlock Complete," it sounds like the unlock should have been successful. Here are a few steps to try:
1. **Restart Your Phone**: Turn off your iPhone completely and then turn it back on. Sometimes, this helps the phone refresh its settings.
2. **Update Your Carrier Settings**: Go to Settings > General > About. If there's an update available, you should see a prompt to update your carrier settings.
3. **Reinsert Your SIM Card**: Remove your SIM card and then insert it back into your iPhone. Make sure the SIM card is clean and in good condition.
4. **Connect to WiFi**: Make sure your device is connected to WiFi as sometimes the unlock requires an internet connection to update.
If you're still experiencing issues after trying these steps, please let me know. We want to ensure you get the service you paid for, and I'm here to help get this resolved.
Thanks for your patience,
Charlotte
You can unlock your phone usually for free with your provider. This company says on its website that a phone will be unlocked within 30 minutes. It took 3 days. Also, there are two payments you have to make not the one like it makes it seem. So please if you are reading this DO NOT use this company.
Hello Patrick,
Thank you for your feedback, and I'm sorry to hear about your experience. I understand the frustration with the unlocking process and the additional payments. To clarify, Direct Unlocks requires an Eligibility Check first, followed by an Unlocking Payment, as mentioned on our checkout page before purchase.
It's great to hear that you found our responses to be rapid, but it's concerning to know they didn't adequately address your issues. We're constantly looking to improve and will take your feedback seriously to ensure our responses are more personalized and helpful in the future.
Regarding the delay, while we aim to complete unlocks within 30 minutes, there are instances where it can take a bit longer due to various reasons. Your order status shows as "Unlock Complete," and your unlock code is "7125289931204464." If your Huawei P smart Pro 2019 doesn't prompt for an unlocking code when inserting a non-EE SIM, you may need to purchase a Remote USB unlock, as outlined in our terms and policies.
We genuinely appreciate your patience and understanding. If you have any other concerns or need further assistance, please feel free to reach out.
Best regards,
Charlotte
Hola Irma, ¡muchas gracias por tus amables palabras! Estamos encantados de saber que tuvo una gran experiencia con nosotros y que el servicio fue más rápido de lo esperado. Su recomendación significa mucho para nosotros. Si alguna vez necesita más ayuda, no dude en comunicarse con nosotros. Mis mejores deseos, Carlota.
Great service and will definitely recommend to all my family and friends. Best service hands down.
Hi Hazel,
Thank you so much for your kind feedback! We're thrilled to hear that you had a positive experience with our service and that you found us trustworthy. It's great to know that we could meet your expectations this time around.
If you ever need assistance in the future, don't hesitate to reach out. We're here to help!
Best regards,
Charlotte
El proceso con direct unlocks fue demasiado sencillo, sin complicaciones y 100% efectivo.
Hola Fernando, ¡muchas gracias por tus comentarios positivos! Estamos encantados de saber que el proceso fue sencillo y eficaz para usted. Elegir Desbloqueo Directo fue una gran decisión y estamos encantados de que haya cumplido con sus expectativas. Usar una computadora para ver los cargos finales es un buen consejo y le agradecemos que lo comparta con otros clientes. Si necesita más ayuda o tiene más preguntas, no dude en comunicarse. ¡Disfruta usando tu iPhone 13 Mini desbloqueado con cualquier operador que prefieras! Saludos cordiales, Carlota
La verdad muy buena, muy recomendable, al principio pensé que era una estafa, pero no! Te explican paso a paso lo que va sucediendo con tu pedido de desbloqueo, fue más rápido de lo que me imaginé, la verdad muy conforme con todo, SÚPER RECOMENDADO!
Hola Jesús Pulido, ¡Muchas gracias por tus comentarios positivos! Estamos encantados de saber que tuvo una gran experiencia con nuestro servicio y que superó sus expectativas. Es maravilloso saber que nuestra guía paso a paso y nuestro rápido tiempo de respuesta lo dejaron feliz y satisfecho. Si tiene más preguntas o necesita ayuda en el futuro, no dude en comunicarse con nosotros. ¡Gracias nuevamente por recomendarnos! Saludos cordiales, Carlota
Easy and fast process, love it!
Phone was unlocked faster than expected
Hi Jose,
Thank you for your positive review! We're thrilled to hear that you found the process easy and fast, and that your phone was unlocked quicker than expected. We're also grateful that your close friend recommended our services.
If you have any other questions or need further assistance, feel free to reach out. Enjoy your unlocked iPhone 11!
Best regards,
Charlotte
The service worked as expected but it took 3 days to unlock the device. The eligibility fee and actual unlock fee are different so you end up paying close to $90 USD. The process was simple though and there wasn't any hassle entering information and getting the confirmation of the unlock emailed to you.
Hi Kathryn,
Thank you for sharing your experience with us. I'm glad to hear that the service worked as expected and that the process was simple for you.
I understand that the additional cost for the actual unlock fee might have come as a surprise. Our checkout page does outline the costs clearly, which include the Eligibility Check fee of $28.99 and the Standard Unlock fee of $50. This way, we ensure transparency in what you'll be paying for.
I'm happy to inform you that your iPhone XR is now unlocked and you should have full access to use it with any network. If you have any more questions or need further assistance, feel free to reach out.
Thank you for choosing our service! Enjoy your unlocked phone!
Best regards,
Charlotte
I wasn't sure at first, l read other reviews but l wasn't totally convinced. So l decided to get it a try and l was surprised that everything went smoothly. I had step by step instructions and the process was simple but fast too.
Hi Chinedu,
Thank you for sharing your experience! I'm really glad to hear that everything went smoothly for you and that the step-by-step instructions were helpful. We strive to make the unlocking process as straightforward and efficient as possible.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We're always here to help!
Best,
Charlotte
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Blas Rodriguez,
Thank you for your feedback! I'm delighted to hear that you had a smooth and successful experience unlocking your iPhone 11 with Direct Unlocks. It's great to know that our service was able to meet your needs efficiently.
If there’s anything else you need or if you have any further questions, feel free to reach out. We’re always here to help!
Best regards,
Charlotte