Overview
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
So initially I was worried as I had paid the initial fee and then was asked to pay extra. To add to this the process actually took a few days. HOWEVER, you do receive a tracking which works very well and if you do have any queries I found the customer service team very helpful. Overall I would recommend as long as you are able to wait a few days.
They tried but could not unlock my android phone with virgin lock on it,so? Instead of contacting me and offering me a refund they opted to block me from there site? Thats ok i have filed a dispute with the credit card company and will get my money back and after i leave here i will be on the BBB site filing a COMPLANT.
Hi Peter,
I’m really sorry to hear that you're having trouble with the unlocking process for your Samsung Galaxy A10e. I understand how frustrating this must be for you.
Just to clarify, you’ve made two payments: $24.99 for the Eligibility Check and $95 for the Standard Unlock. Since your order status is "Device doesn't prompt for unlock code," and you've mentioned that the unlock didn’t work, it sounds like your device may require a different unlocking method, like a Remote USB unlock.
While I recognize you mentioned filing a dispute, I encourage you to continue with the process and explore the Remote USB service. If you decide to move forward with it, any credit notes from your current order can be applied to assist with the cost.
Thank you for your understanding, and I'd be happy to guide you through the next steps if you wish!
Best,
Charlotte
I recently used this service to unlock my iPhone, and I couldn't be more impressed with the entire experience. From the very start, the process was smooth, straightforward, and incredibly fast. The instructions were easy to follow, and within just some days, my iPhone was unlocked and ready to use with any SIM card. What I really appreciated was the clear communication throughout the process – they kept me informed at every step, so I knew exactly what to expect.
The speed of the service was a huge plus for me. I was initially concerned that unlocking my iPhone might take many days or involve complicated steps, but this service made it hassle-free and efficient. It was clear they are very experienced and professional in what they do. I also liked how affordable it was for the quality of service provided. I would highly recommend them to anyone looking for a reliable and quick solution for unlocking their phone. Excellent service all around!
Hi Zoe Faltibà,
Thank you so much for your fantastic review! We're thrilled to hear that you had a positive experience unlocking your iPhone 11. It's great to know that our seamless process and clear communication helped make everything hassle-free for you. Your recommendation means a lot to us!
If you have any questions or need further assistance in the future, feel free to reach out. We're always here to help!
Best regards,
Charlotte
I was initially nervous about the time and the price that was charged to unlock my iPhone 12 pro Max.
They charged the fees in a sequence (Not sure as why) meaning each step as we progress. After the payment was done,email confirmation for
Order was placed was received. After this with in 12 hours of time i received another email from then as a confirmation of Unlocking my device was sent. I was happy seeing this email and checked the device for the status and it was working on a new carrier and sim card.
There is absolutely no reason to be nervous as i was initially was about the authenticity of this website. They are real and they really unlock the phones and they are also very quick in doing it. Hence i would really recommend any new customers to trust them and proceed with your order and with no hesitation.
Hi Vijay Koudiki,
Thank you so much for sharing your experience! We're thrilled to hear that your iPhone 12 Pro Max is successfully unlocked and you were satisfied with the speed of our service.
We understand that the sequential payment structure can raise some questions, but it ensures that each step of the unlocking process is clearly defined and secure. Your trust in us means a lot, and we appreciate your recommendation to future customers!
If you have any further questions or need assistance, feel free to reach out. We're here to help!
Best wishes,
Charlotte
Super fast service. Great customer service. I requested and unlock code and it was processed in a timely and very efficiently matter
Hi Jorgw Estrada,
Thank you so much for your kind words! We’re thrilled to hear that you found our service to be fast and efficient. If you have any other questions or need further assistance with unlocking your Motorola G Pure, please don’t hesitate to reach out. We're here to help you out!
Best regards!
"Quick, reliable, and hassle-free service! Unlocking my iPhone was simple and entirely remote, with clear instructions and updates throughout the process. Now, I can use any carrier without restrictions. Highly recommend for anyone needing an efficient unlocking solution!"
Hi Mohamad,
Thank you for your feedback! I'm delighted to hear that you found our service quick, reliable, and hassle-free. Your iPhone 16 Pro Max should now be able to use any carrier you wish without restrictions, which is fantastic!
If you have any questions or need further assistance as you start using it with a new carrier, feel free to reach out. We're here to help!
Best regards!
Really easy to do and really happy with the service but I personally am not a fan of paying money and then having to pay more money, I would prefer an up front sum as it feels quite scammy to have paid about 23 quid for an analysis and then told I'll have to pay 30 quid more for the unlock. If they had said 50 quid upfront I still would have paid it so its just not a great thing for me personally, however when they couldn't unlock my 1st phone they gave me a credit, which I then used on my second phone as it had an indefinite use by date so that was nice. And its much easier than going and trying to find somewhere that unlocks phones its all done remotely from the comfort of your sofa and doesn't take too long either.
Hello Miss Boyce!
Thank you so much for your thoughtful review! I completely understand how multiple payments can feel a bit frustrating. Just to clarify, the £23.99 for the Eligibility Check and the £36 for the Unlocking Service are standard processes that ensure we can provide the most accurate unlock for your Samsung S10. All costs are laid out clearly on the checkout page, which I hope helps make the process more transparent.
It's fantastic to hear that you found our service easy and that you utilized your credit note from your first unlock! We aim to make everything as simple as possible for you, and I’m glad our customer service met your expectations.
If you have any further questions or need assistance, please feel free to reach out. We’re here to help!
Best regards!
Easy Process and Very Fast. I Would Admit, It's A Bit Expensive But It Works. I Appreciate The Support And Seamless Service.
Hi Trevor,
Thank you for your positive feedback! We're thrilled to hear you found our process easy and fast. Unlocking a new iPhone 14 can definitely be a bit of an investment, but we're glad it worked out smoothly for you. If you have any further questions or need assistance, feel free to reach out. We're here to help!
Best,
Charlotte
I used this service to unlock my iPhone SE from docomo, as no other services were offering unlocks for them. The process was very simple, all I had to do was input the IMEI of my iPhone. They did exactly what they promised without any issues, and my phone was unlocked faster than I expected (less than a week!). Docomo is known to be a difficult carrier to work with when unlocking, but they were able to unlock it remotely without me needing to do anything!
Hi Nagy Stefan!
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that our service met your expectations and that your iPhone SE 2020 was unlocked quickly, especially given the challenges with Docomo.
It's fantastic to know you found our process straightforward and were able to trust our service based on the positive feedback from others. If you have any further questions or need assistance, feel free to reach out. Enjoy using your unlocked phone!
Best,
Charlotte
The process was easy it wasn't costly at all I owed money to Tmobile almost one thousand dollars they negotiated and got the price down to under 300 dollars. When i chatted to get status they responded immediately. I highly recommend direct unlocks and to be honest i was very very skeptical at first I honestly thought it was a scam but after reading reviews i was like ok ima take that chance my family told me i was crazy but guess what i now have two phones and this iPhone 13 mini and one of them
Hi Summer,
Thank you so much for your thoughtful review! We're thrilled to hear that you had a positive experience with us. It’s great to know that our negotiation helped reduce your outstanding balance with T-Mobile and that our customer support was responsive when you reached out.
If you have any further questions about your unlock process for your iPhone 13 Mini, please don’t hesitate to reach out. We’re here to help and want to ensure everything goes smoothly for you.
Thank you for choosing Direct Unlocks, and we appreciate your recommendation!
Best,
Charlotte
Very easy didn't even take 10 minutes checked the phone then had me pay for the unlock
Hi Kevin,
Thank you for your review! We’re thrilled to hear that you found the process easy and quick. Since your order status is "Unlock Complete", you should be all set to enjoy your unlocked iPhone 15 Pro Max on any compatible network. If you have any questions or need assistance with activating it, just let us know. We appreciate your trust in us and hope you love your unlocked phone!
Best,
Charlotte
The origin unlockcode was invalid!
No new unlock code is sent, but I now have to pay an additional €319!
The total price with prepaid fees of €80.99 exceeds the new price of an unlocked device!
The "service ticket system" does not address the problem that the unlock code is invalid, but rather I should take advantage of the additional service for devices for which you cannot enter an unlock code.
THE DEVICE REQUESTS YES FOR INPUT!
But the unlock code is invalid!
DirectUnlocks does not want to reverse fees for the invalid code, but only wants to issue a voucher for renewed services with DirectUnlock!
The credit card institution will be notified on January 2nd, 2025 to reverse the transaction.
One can only warn against this business conduct!
Hi Tom,
I understand your frustration regarding the invalid unlock code and the additional fees involved. It's important to note that all costs, including the Eligibility Check and Unlocking payment, are outlined before purchase. Your current order status indicates that the device does not prompt for the code, which is why we recommend a Device Unlock App Status Change at an additional fee.
I truly empathize with your situation, but please keep in mind that the service fee is non-refundable in these circumstances. I encourage you to proceed with the process using the device unlock options available, as we want to help you get your Inseego M2000B unlocked.
If you have any further questions or need assistance, please let us know. We're here to help!
Best,
Charlotte
I was hesitant about using this service because I've never had to get a phone unlocked before. Once the initial check took place and the unlock process began, they provided updates as time went on. It gave an estimate of 3 days total, but completed in 2. I am very happy with this service and would highly recommend it to anyone trying to get a phone unlocked.
Hi Frank!
Thank you for sharing your feedback! We're thrilled to hear you were hesitant but ultimately happy with the service and the updates you received throughout the process. It’s great to know that you found us to be a legitimate option!
If you have any friends or family looking to unlock their phones, we'd love for you to recommend us. Your satisfaction means a lot to us!
Best regards,
Charlotte
They WILL not unlock your phone with 28.99
You paying 28.99 for nothing but to check eligibility.
You have to pay 50 dollar additionally to get unlock code.
Instead of buying new phone to unlock existing phone because traveling outside USA.
But this guys Scammers, DO NOT place order.
Eligiblity check cost 1.99 from other vendors.
Your company charge 28.99, I thought it includes full unlocked code.
Refund my money, otherwise I will dispute transactions and block your account permanently.
Hi Suhrob,
I understand your frustration, and I sincerely apologize for the confusion regarding the payment structure. The $28.99 you paid covers the Eligibility Check, which is necessary before we can proceed with unlocking your Geneva5GNA23. After this check, an additional payment of $50 is required for the unlocking code itself, which is also clearly stated during the checkout process.
I encourage you to continue with the next step to unlock your phone. Once you complete the unlocking payment, we can get your device unlocked, allowing you to use it seamlessly, especially while traveling.
If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help!
Best regards,
Charlotte
I was skeptical but gave it a try... Phone was unlocked quicker than expected.
Hi Michael,
Thank you for sharing your experience! We're thrilled to hear that your iPhone 15 Pro was unlocked quicker than expected. If you have any further questions or need assistance, feel free to reach out. We appreciate your trust in us!
Best,
Charlotte
Son una persona que se puede confiar a la hora de Desbloqueo ya que estaba desbloqueando el celular y automáticamente fue desbloqueado Factory como lo prometen lo recomiendo no dude en consultar tu equipo para que sea desbloqueado
Hola Wily Franco, ¡gracias por tus amables palabras! Me alegra mucho que tu iPhone 15 Pro Max esté desbloqueado como te prometieron. Disfruta de tu dispositivo recién desbloqueado y, si tienes alguna pregunta, estamos a solo un mensaje de distancia. ¡Saludos!
It took about a week to unlock my phone because I was not able to be awake during their operating hours, but it took less than an 1 hour to actually finish up the process. Imma be real it was a bit sketchy because i had to download some software because my phone needed to be unlocked with a USB cable instead of a code or pin. I'm actually saving more money than it cost to have my phone unlocked. Consider me a happy customer.
Hi Nathan
Because your phone didn't ask for an unlocking code, the Remote USB unlock was the only option available to unlock your phone for any network.
Glad everything turned out ok when you finally managed to schedule in the service!
Charlotte
Unfortunately I was in the position of having a phone that was locked due to a death. I'd looked up all the options on how to do it and came across Direct unlocks and took the plunge and it was easy ….and quick!
There was an initial part to check that the phone wasn't stolen etc which took about 20mins. I hadn't ready the small print to see that there was an additional cost after this step which was my fault. I then did the actual unlock which took approximately 24hours - there were updates throughout which was great.
All in all a great service and would definitely recommend- thank you!
Hi Kate,
Thank you so much for your lovely review! We’re truly sorry to hear about your situation, but we’re really glad to know that you found our service easy and quick.
Just to clarify, the costs involved in the unlocking process—like the Eligibility Check and the unlocking fee—are outlined at checkout, and we appreciate your understanding in this matter. If you have any questions or need further assistance, feel free to reach out. We’re here to help!
Thank you for recommending us, and we wish you all the best with your unlocked iPhone XR!
Best regards,
Charlotte
Tuve una grata sorpresa
Ya que quedó al 100% mi equipo liberado de fábrica
Al principio te dan soluciones alternativas para poder hacer el desbloqueo
Y mi equipo requirió un servicio Premium
Que fue un precio justo en comparación a otros servidores
Y quedó en 6 días perfecto 👌
Hasta ahorita no he tenido ni un solo inconveniente con el trabajo que me entregaron.
Lo recomiendo.
Hola Eduardo Flores, ¡Muchas gracias por tu maravillosa reseña! Nos alegra saber que tuviste una experiencia agradable y que el servicio Premium funcionó perfectamente para tu iPhone 14 Pro Max. Es genial saber que nuestros precios te parecieron justos y que nuestro soporte fue útil durante todo el proceso. Agradecemos tu recomendación y tu decisión de confiar en nosotros para tus necesidades de desbloqueo. Si tienes más preguntas o necesitas ayuda en el futuro, no dudes en comunicarte con nosotros. ¡Disfruta de tu teléfono desbloqueado! Saludos cordiales, Charlotte
Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.
Hi Nate,
I’m really sorry to hear about your experience, and I completely understand your frustration. As you know, we've processed your Eligibility Check for $28.99 and your Standard Unlock for $82.
The unlocking process can sometimes take longer than anticipated due to various factors outside our control, and we always strive to provide realistic timelines. Your order status shows “Unlock Complete,” which means we successfully fulfilled your request.
I understand this may feel disappointing, especially with the delays you faced, but I assure you we did everything we could to unlock your iPhone 12 as quickly as possible. If you still have questions about your unlock or any other services, please reach out, and I’ll be happy to assist you further.
Thank you for your understanding, and I hope we can improve your experience moving forward!
Best,
Charlotte
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Anna,
Thank you for your feedback! I’m glad to hear that you found our customer service helpful and that you received timely updates on your order. I understand that it can be a bit concerning to see additional costs, but I assure you that all charges are outlined during checkout to ensure transparency.
Your unlock process for the Samsung J5 is now complete, which is great news! If you have any more questions or need further assistance, feel free to reach out.
We really appreciate your recommendation and your patience throughout the process!
Best wishes,
Charlotte