DiscountMugs

We have been ordering from discountmugs.com for several years. I have always received quality products with very great attention to detail on the printing. I have worked with Washington M since the beginning and he is wonderful! He has always found a solution to my last minute orders and has never missed a deadline. We have gotten everything from pens, coasters, stadium cups, bags etc. I would highly recommend! -M. Levenstein Event Planner & Executive Assistant (C Level)

I ordered 72 water goblets for my daughter's bridal shower. I had a very positive experience with this company. The price could not be matched. I had to rush the order because the shower was approaching quickly. Within a couple of hours, they emailed me the proof. The order was promptly processed and received on the promised date. The glasses were of good quality. I would just advise you to look at your proof information carefully, the actual size of the imprint was smaller than I had thought - still beautiful. I couldn't believe I could get beautiful, personalized bridal shower favors in such a short time.

I ordered 100 personalized mugs after reading "Highly Durable – This means your personalized ceramic mugs can be washed in a commercial kitchen and used frequently throughout the day." Note the word "personalized". By including the word "personalized that means the printing. Well... the printing on the mugs didn't even make it through one washing in a residential kitchen. Discountmugs.com has a page buried deep on their website... practically unfindable... that their mugs aren't dishwasher safe. Very underhanded. My rep could offer no remedy... and when I contacted customer care I didn't get a response.

I ordered a large amount of custom beer mugs for my wedding from this site. I reviewed the product in the allotted amount of time, and the product was not delivered. It cost $227 to ship this order, and it was written that it would be sent via FedEx. I received a tracking number that did not work with FedEx. It turns out the order was not shipped with FedEx, but with a company I've never heard of, that promised to deliver the product by 1/15/16. Unfortunately, it was never delivered, and no one at either discount mugs nor the random delivery company are answering their phones. The event is coming up and I'm nervous that I got screwed out of my $600+ because it either will be delivered after the wedding or not at all.

I ordered embroidered hats for a 100th reunion. Artwork proof approved on 8/3/16 for a delivery date of 8/10/16 which was one day before our event. When order did not arrive on 8/10/16 I called and was told that they hats had not been produced yet and that the earliest we could expect them was 8/15/16,4 days after the event. I cancelled the order and am awaiting our refund. So sad as everyone was expecting a hat and it would have really added to the festivities. Very very very poor service. I will not use this company again.

I am guilty of waiting until last minute to do everything, and also an ordering newbie. I found numerous websites to order my custom products but ended up going with DiscountMugs.com after receiving such great customer service, all with an awesome price.
Joshua helped me for my first order and made sure I was confident in what I was ordering and helped get it to me on a time crunch. Proofs were sent over quickly and the product I got in the mail was great!
I just placed my second order, with Joshua again and was again impressed with his willingness to answer my 100 questions and walk me through the process. I will be a long time customer!

If I could give zero stars, I would! Don't use DiscountMugs! I paid extra for expedited shipping, however, when I called after they missed the estimated delivery date, they told me my product was still in production. I was never notified that my product would be late. Management needs to work on their communication to let people know their orders will not be fulfilled on time. I will NEVER order from here EVER AGAIN! There are plenty of other printing companies that will make sure to get orders delivered on time. Don't use DiscountMugs.

I received my order of 24 mugs today, complete with the image I uploaded for DiscountMugs to afix to each mug.
- Ordering Process: Easy and professional, including an opportunity for me to review several designs, and finally to approve a 'proof' image of my finished product.
- Packaging: The best I have seen from any supplier in many years.
- Quality of Mugs Received: Wow! The mugs are really beautiful, and exceptional quality.

My decision to purchase followed my review of a sample shipped to me at a very low price. From beginning to end, my experience on this order from DiscountMugs has been amazing. I am very, very satisfied. Unquestionably, their online chat capabilities played a key role.

This was the very first time that I placed an order with Discountmugs.com & let me tell tell you-I will be back! Their prices & inventory CANNOT be beat. I searched high & low for the items that I needed for an upcoming Family Reunion. No other site came close in price or inventory. And Their Customer Service Employees?!? Out of this world-you won't believe how knowledgeable, polite & helpful they are. The gentleman who assisted me, Washington, was absolutely WONDERFUL & really did a great job. Thanks DiscountMugs.com & Washington-you guys ROCK! 5 Stars all-around!