DiscountMugs

I have never been treated with such disrespect as I have with this company. Out of the 4 orders I made. Two were late, one had such terrible quality we couldn't use them, and I still haven't received the fourth after over two months! Every time an employee doesn't want to deal with you they send you to another who dodges your emails and calls. They are impossible to reach and extremely rude. I received a confirmation for my order and later found out the color was out of stock. Fine. So I order in another color. Turns out that is out of stock. Try again and it's damaged. When I called to ask if they had more in stock they lied and said no when their website said otherwise.

Honestly please save yourself the frustration and choose any company other than Branders.

I have not received the final product yet but the ordering process has been delightful. The proof regarding the artwork was sent to me very fast. I made some changes to it and the second proof was sent at same timely manner. Priscilla Limardo has been very attentive and helpful with handling all the details and extra request I asked for. Can't wait to receive my order if its anything like the service I have received so far, then I am sure it will be amazing!

Very impressed!

I used branders.com to order some promotional materials for a trade show my company was participating in. Initially my experience was positive. Then the order was not received by the promised date and I was told I would not even receive it in time for the event. I was only offered a 25% refund which due to poor communication led to my order being entirely cancelled. The result of this was me receiving no promotional items and still paying for more than 75% of the order cost. We also had to rush order new promotional materials from a local company in order to have any branding items at the trade show. The only resolution I was offered was a partial discount if I would place another order. Needless to say I refused as I never received the first order I paid for, I will look elsewhere for my future branding needs.

I just ordered 6 polos for a client with simple artwork to be embroidered. I never received email a proof so their "online system" approved it after 24hrs. I never even received a notification that they had not received an approval. I just received the shirts and the main part of the artwork looks so bad you can hardly read the text. When I told them about the problem they said they could not fix it. Yet the text was a nice BOLD text and there's look like a skinny mess! I wish I could show everyone how bad it looked!

On top of this when DiscountMugs screws up all they want to do is give you a 6-month store credit instead of a refund. Then when you agree and they screw up on the next project they tell you "oh sorry we can't refund you because you used the store credit from the last project we screwed up!"

Purchased 50 wine mugs for $850 - What a disaster. The only thing good about this order was the shipping was quick... I can see why as the product is REALLY CHEAPLY MADE and the "printing" is so small and no color at all.

1. Logo print is very light and soooo small. Definitely feel this should have been larger and darker, as in the proof from the website…the writing is almost bluish/grey, not black
2. Black lip of mug – very sharp on all the mugs, both inside and out. Coarse and jagged.
3. Black lip to silver part of mug – not aligned properly, I can only describe it as bumpy along edge. The metal does not align with the black lip of the mug.
4. Mug does not keep beverage cool or cold at all.

Waiting on Customer Service to get back to me!

I ordered sports bottles with logos and paid extra for delivery. Of course they charged my card immediately yet several days later was notified they didn't have the color I ordered. I ask to be refunded immediately…. Several emails later they said they had different option (again instead of refunding me), OK so I ordered a different color but only on the premise and promise they would be overnighted. Were they overnighted? No. Now I'll be stuck with a product I don't need. I could have ordered something else from another company. Don't make promises to customers you can't deliver on.

Simply ordered 24 custom printed mugs in black ink. This should be almost impossible for them to mess up. However, the print on at least 16 of these mugs (maybe more... we started selling them as a fundraiser before we noticed a problem) is peeling off. Contacted the company by phone and they refused to do anything. I asked to talk to a supervisor and no one was available. I was promised a call back from a supervisor before the end of the business day. No call came in. No email contact was made either. I emailed them 3 days after I called them. Another 3 business days later (5 days later) I still have heard nothing from them. I filed a complaint with the Better Business Bureau today.