Overview
DiscountMugs has a rating of 3.5 stars from 319 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DiscountMugs most frequently mention washington montenegro, sales rep and family reunion. DiscountMugs ranks 1st among Memorabilia sites.
Love this company! Thanks so much guys-great products and fast delivery. My very first order online and everything went awesomely well! Haha! Got my 50 personalized mugs for our bake sale giveaway! Everyone loved it; we got more money and eventually wont first prize! Thanks for being part of it!.
The sales rep pressured me to order more to "meet his monthly quota", Order placed well in advance, 2 weeks, they guaranteed a delivery date, and backed out of it. Ended up cancelling and going with another company. What a disaster of a combination of customer service/sleezy sales tactics/false claims.
They screwed up the first order and told no one that it won't be ready. Then the second order was supposed to be rushed and arrive today but of course these idiots didn't put it for Saturday delivery. I have spent hours of my time on the phone and lots of money and even after screwing up the first time discount mugs couldn't do anything right!
I ordered over $300 worth of shirts and they were shipped with the text upside down. I have been waiting for them to call me back about it for days as they said they would and finally had to call them again. They mentioned that they dont take returns as they cant use the shirts anymore?! I complained, as they were the ones who messed my order up and obviously I cant use the shirts either. They then said maybe I could get the money back and told me I would get an email with a return label then they hung up on me (for the second time). Horrible customer service and if they dont give refunds when they screw your order up theres a real problem.
Used them since 2014. Never a problem till now. The screwed up the size and location of a graphic. Not a small issues. Basically the small design on front of shirt intended for left breast area they blew up and made it the entire front of the shirt. They admit they screwed it up. My two choices:
1. Wait 4 months for the supposedly out of stock shirts to come in
Or
2. Accept $140 in store credit
I told them I will take the different shirts of equal or lesser value instead and they just ignored it
I'm guessing they want to wait out the time so you can't do a chargeback
Ordered over 750 Unit personalized pint-glasses and they were excellent! Artwork was perfect, not a single glass arrived damaged, communication was frequent and prompt, fun to work with and was, overall, a seamless and easy transaction.
Thanks to Kelly, who provided outstanding customer service to our unit and ensured our precise needs were met, and exceeded!
Product misprinted and misspelled my Logo name and it arrived in a different colour. The did not say that they would refund me or replace them. They offered to replace them for 25% off when it was their mistake.
We have been working with Discountmugs.com for several years and have had very positive experiences. **, the sales representative with whom we work, is incredibly efficient, kind and accommodating. The company is truly customer-service oriented and this is reflected in their quick and trouble-free delivery of services.** [personal info redacted by admin]
Shawnaye Baker was a superstar -- I had a tight deadline and a large quantity to order, and she went above & beyond to make it happen. She could not have been more patient, polite, and helpful, and the finished product looks perfect & arrived exactly on time. Thank you!
Oscar Torres helped me out regarding a reorder because of some defects on pens I got engraved to be used as wedding favors. He helped me out promptly and efficiently. He was a great help. Would order from discount mugs again and have Oscar help me!
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- Medley, FL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members