DiscountMugs

Ordered mugs came in wrong color I ordered dark blue and the came in black no big deal we all make mistakes but when I called to get it corrected and sent the email with the requested picture of 5 mugs they disappeared, no follow up no fixing the issue no response to email or ownership of the case when I called
Then upon closer review my logo on 9 mugs was spotted in the solid area of the logo. I recommend to use another vendor

I ordered 13 shirts on May 29,2019. It said expected delivery June 7-8. Looked on June 1, 2, 3 and it said the same thing. Called on June 4 and they said order would not come till June 10 or later. So I paid 20 bucks for rush shipping to get it delivered on June 7. Called June 5 and they said June 7 is still expected delivery. Called June 6 in the AM and they said they will overnight the shipment. Called at 3 pm and they said wait till 8 pm to get the fedex tracking number. Called at 5:30 pm and they said, it wont be shipped overnight.

In my 13 calls to discountmugs they were NEVER able to tell me the status of the order. They made multiple promises to call/email back with updates and they never did.

So they issued a refund and said they would still deliver the shirts. Today is June 17, there are no shirts and when I check online it says order cancelled.

Yesterday I decided to order imprinted can koozies for a quickly approaching family reunion. After considerable Internet research, I decided to use discountmugs.com. I went into their website (very user friendly), designed my koozie, and proceeded to checkout. For some reason, my computer kept locking up when I got to a certain step in the ordering process. After several attempts at ordering, and much aggravation, I finally called the telephone number listed on their website. I was routed to Pedro. What a stroke of luck for me. Pedro was so helpful, he talked me down from my computer craziness and processed my order quickly and professionally. The customer support provided by Pedro is unusual in these days and much appreciated. Thank you Pedro.

Chris Rizo was wonderful in helping us! I understand that a new policy was put into place regarding payment before proof... This was impossible for my organization (County PTA) to work around as we have a sponsor pay for our bags only AFTER approving the proof. I found this out after placing my entire order on a Saturday and was denied. I called back on Monday and spoke with Chris who listened to my problem, saw that this was our 3rd year ordering from you and that we always follow through with payment after proof approval, and he made it happen. He always called back and performed tasks when promised. I appreciate his excellent customer service more than you can imagine! I will continue to use Discount Mugs in the future because of it!

I have been a customer for 7 years, ordering for several events a year. I have had mis-color printing... not complained. I have had crooked printing on several bags out of several hundred... not complained. I have an upcoming event that needed a custom touch so I over paid for some cute cups that came printed in blue instead of purple - I did this in photoshop and am a graphic designer. I know color. Discount Mugs will NOT serve me as a GREAT customer in any way... They offered me a 10% discount to re-order them in purple! NEVER again will I order from them - shame on them.

I ordered shot glasses for an anniversary party. ON the expected delivery date which I paid an extra $60 for - nothing. I called the company and was told they were still in production. I explained I needed the glasses within 48 hours for the event, was told they would be shipped overnight that day. The next day the box was on the porch. So happy till I opened it and discovered only 1/3 of my order. Called again and was told that the other 2/3 were on ground transportation to arrive the day I was to fly out for the event. They told me I would be credited for the whole order - I'm waiting to see it.

DO NO TRUST Discount Mugs to get your items on time. If I could give them zero stars I would. We ordered koozies for an important event for our organization. Online they promised delivery the day prior to the event if we paid expedited shipping. No problem. Well, I never heard from them, did not receive any follow up emails or tracking information. When I called customer service once again they promised to have the koozies on time and of course they hadn't even gone into production the day that they were due to arrive. To add insult to injury, the only remedy they could deliver on was to remove the expedited shipping cost (that they could not deliver on) and a $25 in store credit. No thank you!

This was my first time using Discount Mugs and it won't be the last Thanks To Ms. Shawnaye Baker who was outstanding. She gave me everything I need with so much professionalism and patience. I couldn't have completed my order without her. There should be more people in the world like Shawnaye that deal with Customer Service. In fact, she could give some business personnel a lesson on people and customer service skills. She should be named and given the Sales Person of the Award!