DiscountMugs

My committee wanted to order a simple frame with a logo. We knew we had to order 4 weeks in advance to be safe. After 2 weeks went by they tell us they cant get the item we wanted, we would have to order another color (probably to clear their inventory) and we had to make that decision that day to get our order on time. Well we dont like being held hostage so we cancelled and found another company who fulfilled our order in two weeks.

I am a rep for the Wolfpack Club at NC State University. I needed a custom print full color collapsible can cooler for a special event on Saturday, October 4th. I spoke with Manuel Motaduval in sales and he could not have been more helpful. He made sure that I could see a proof that was acceptable. His follow up was prompt and professional. I will definitely buy product from DiscountMugs again.

We ordered 4 gallons of sanitizer. It came in a box placed in a plastic bag which was placed in another box. The inner box was completely soaked in the sanitizer with sanitizer pooling in the bag. When the inner box was opened, one of the lids was off and half of the gallon was empty.

Sent an email. No response. Created a ticket. No response. Sent email tonight. If still no response guess I will have to file a dispute.

Terrible customer service, but they can send you emails right away checking to see if you are going to need more and others at least every few days trying to sell you other stuff.

Horrible quality and horrible customer service! I ordered 300 magnets that arrived completely blurry (like there were clearly two separate lines of color that were supposed to be single color). I asked for a refund and was told that they would give me a 30% refund for a completely unusable product. I told them that wasn't acceptable and if they wouldn't refund me then I needed a reprint. That was 5 weeks and 4 customer service reps ago and I still have not been provided with any solution. Reps don't respond to emails and don't call you back when they say they're going to so you have to start over every time with someone new who always blames it on the vendor. Such a horrible business move - I just want them to take responsibility for their business and resolve this in a reasonable way instead of giving me unusable products.

I have ordered hundreds of items from this company in the past. Now they will take your money and your order and never deliver. My last order I did online. They had in stock. Never came. When i asked they said they did not have the item. Had to fight for my money back. Never never again!