DiscountMugs

I placed an order stating estimated arrival date is July 21-22. I then received an email stating my items were in production and still have the same arrival date. I check on the order on the 22nd, production has pushed my order back a week and I was NOT notified and my order will now arrive after my needed date! I can pay $250+ in shipping to expedite it now, but they will still arrive a week late.Not sure how that helps me. The guy who was "helping" me kept referring to our agreement of the 27-28 of which I have NOTHING stating those dates. I now have 500 can coolers arriving a week after my festival. I can not cancel my order either. I order every year and have never had an issue until now. Very disappointing especially when it is going to 90+ degrees this weekend!

I placed an order with two projected delivery dates of 9 or 10 days post-order. That afforded time for my promotional event and was ultimately the reason I chose them. I spoke to customer service the first day I was projected to receive the items (9 days post-order), and they hadn't even printed them yet. They assured me they would expedite them.

They printed them and then placed them in regular ground shipping. They even admitted this additional mistake when reviewing their notes from previous calls in which one rep marked that they needed to overnight the items. And yet apparently they messed that up too.

I got several assurances I would be given updates and of course I was the one who had to call them five times.

I see complaints about quality of the work. Also consider not getting the items you ordered in time for your promotional event. Be wary of planning anything on their timelines.

I paced a order for bags. Bags arrived with stray ink marks and pinholes all over the bags. It has been over 3 months with no resolution. They keep asking me to send photos which i have done 3 times. They told me they would replace the bags then never did. When i contacted them about the replacements 2.5 weeks later they said they were now not going to replace the bags until they had more photos. I have asked them to send me a return label many times for the bags and to refund the money. They simply respond saying they cannot do anything until i send them photos... again for the 4th time.